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EL Sueno Hotel & Spa

Traveler (261)
Room & Suite (69)
Dining (24)
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About

#22 of 127 hotels in Puebla
Location
4.7
Cleanliness
4.5
Service
4.4
Value
4.1
Travelers' Choice
Este mágico hotel, ya todo un referente del Centro Histórico de Puebla, ha sido instalado en una antigua casona del S. XVIII remodelada con el fin de conservar las características barrocas típicas de los edificios de la época, logrando una excelente comunión con elementos contemporáneos dentro de espacios eclécticos y fuera de serie.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Sauna
Free breakfast
Airport transportation
Spa
Rooftop terrace
Valet parking
Wifi
Bar / lounge
Restaurant
Rooftop bar
Facial treatments
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
389Reviews12Q+A40Room tips
Traveler rating
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stephan j wrote a review Feb 2024
London, United Kingdom915 contributions588 helpful votes
Not sure why someone recommended this restaurant. Very average food. Soggy chips with beef, a kind of salad drenched in industrial mayonnaise as a side dish to a fish fillet. The only ok dish was the guacamole, although we had to order a hot sauce to make it less bland. Ok, but board staff Avoid
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Mar 1, 2024
Dear Stephan J, Thank you for taking the time to provide detailed feedback on your experience at our restaurant. We sincerely apologize that we fell short of your expectations and that some dishes did not meet the desired standards. We regret the quality of the dishes you mentioned, particularly the presentation and taste of the beef with soggy chips and the salad with mayonnaise. Your insights are invaluable, and we will use them to enhance the quality of our culinary offerings. We appreciate your positive note on the guacamole, although we understand the need for additional hot sauce for a more flavorful experience. We'll be reviewing our recipes to ensure a more diverse and intense flavor profile. Your feedback on our staff is encouraging, and we will take steps to ensure that every visit to our restaurant meets our guests' expectations. We would appreciate the opportunity to make amends for this experience in the future. If you decide to give our restaurant another try, we would be delighted to demonstrate significant improvements. Thank you for sharing your comments, and we hope you may reconsider us in the future. Best regards El Sueño Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bit-by-travel-bugg wrote a review Aug 2023
San Francisco9 contributions7 helpful votes
I stayed here for 2 weeks while studying Spanish at nearby LIVIT Immersion Center. I chose a junior suite and was put in Peregrina on the ground floor. It was great: comfortable bed, zero street noise, and nice shower. The only downside was the limited natural light, as there is no window to the outside in that room. (There is a light well from an upper floor, and there is a window out to the courtyard that I kept closed because of privacy.) That didn't bother me but it might bother others. I was glad my room rate included breakfast, because it was fantastic. I could order off the menu or just ask for a la carte items. My servers Esteban and Yísica were really nice people. I already miss them and Miranda, who makes beautiful drinks in the bar.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: If you are there on a Monday night and are adventurous, go to the Lucha Libre. It's a short walk...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from , Director General at EL Sueno Hotel & Spa
Responded Oct 10, 2023
Dear Guest: Thank you very much for your amazing feedback! We are delighted to hear that you enjoyed the excellent service provided by our staff during your meal and breakfast. We are thrilled to know that the food exceeded your expectations and that you found our drinksto be unbelievably good. We are grateful for your recommendation and we hope to welcome you back soon for another wonderful experience at our suites to continue dreaming with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dan T wrote a review May 2023
San Diego, California97 contributions21 helpful votes
My wife & I will return to this hotel on our next trip to Puebla. I can’t think of any negative thing to say about El Sueño. The rooms were nicely appointed, the A/C worked & was quiet & the bathroom was large with plenty of hot water. We had a Jr. Suite & the friend traveling with us was in a Standard + room. Both were large & comfortable. Breakfast was included & was from a very complete menu. I think there are some restrictions on ordering from the menu for the simpler rooms. The staff was outstanding & all who had roles which required interactions with guests spoke English. Everyone made us feel welcome. There is also bar & a terrace & food is served throughout the day & early evening. The hotel is only a few blocks from the zocalo & the area appears very safe. In summary, you won’t be disappointed staying here.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Oct 10, 2023
52dant: Thank you for taking the time to share your recent visit at El Sueño Hotel + Spa. We are gratefull for your kind comment and we are very happy to know that you enjoyed your experience here at our facilities. We strive to offer exceptional service to our guests, as well as a friendly atmosphere and a delicious selection of food and drink. We appreciate your recognition of our team of employees, who work hard to ensure our guests feel well cared for and comfortable during their stay. We hope to have the opportunity to serve you again very soon at our different suites as each of them is decorating in a special way. Kind regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Antarsul wrote a review Apr 2023
New Jersey193 contributions176 helpful votes
Quaint, charming, out of the ordinary. The service is faultless, from reception, to restaurant, to valet parking, all really good. Kudos to all staff. The breakfast a la carte was included, food was ok and very well presented. Take time to go to the roof to watch the sunrise. You can see the main cathedral from there. The hotel is in a perfect location . The swimming pool is very small and does not look appealing at all. One place for improvement is in the room called Izadora, the water at the bathroom sink does not empty properly, this is a known issue that could not be resolved while we were there. As such I am giving this hotel 4 stars.
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: Avoid room Izadora, unless the sink has been replaced.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Oct 10, 2023
Dear Antarsul: Thank you for taking the time to share your recent visit with us. As you mentioned, our suites are named by dreamy women who inspired us to create this unique atmosphere. We are happy to know that the food and breakfast exceeded your expectations and let me tell you that we have also recently updated our menu to continue offering pleasant experiences. We have a privileged location to be very close to the cathedral and the main square. In order to be able to solve the inconvenient in your room we already taken the necessary measures to the right maintenance of the facilities and prevent this happening again in the future. Thank you for choosing us and share your comments with us, which are very important for the continuous improvement. We hope to welcome you back soon for another wonderful experience at our facilities.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jess H wrote a review Dec 2022
1 contribution2 helpful votes
Everything was brilliant and the staff were helpful. The location is great and the food is delicious. Highly recommend staying here - it's beautifully decorated and has a lovely atmosphere. The swimming pool is a nice touch too.
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Date of stay: December 2022
Rooms
Cleanliness
Service
Room Tip: Rooms on the top floor are quieter. Ground floor rooms are by restaurant and a bit noisy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from , Director General at EL Sueno Hotel & Spa
Responded Feb 19, 2023
Estimada Jess H Le agradecemos por tomar su tiempo para compartir su experiencia con nosotros. Es un gusto saber que haya disfrutado nuestro servicio e instalaciones. Nuestro equipo de trabajo está capacitado para brindarle un servicio de atención con la más alta calidad. Permítame comentarle que el hotel se encuentra ubicado en una casona del siglo XVIII, a sólo 3 cuadras del Centro Histórico, lo que hace que tenga usted un acceso fácil al corazón de Puebla y sus alrededores El hotel se destaca por tratar de conservar sus detalles y por la decoración única que tenemos que se ve reflejada en cada una de nuestras habitaciones, las cuales se encuentran decoradas de una manera diferente proyectando la personalidad de cada una de las soñadoras en las cuáles se encuentran inspiradas. Nos encantó saber que la comida fue de su agrado, cada platillo lleva ese amor con el que nuestro staff dedica día a día, nos gusta cuidar hasta el más mínimo detalle para hacer de su estancia un recuerdo inolvidable. Nuestro equipo de trabajo trabaja día a día para brindar un servicio de calidad Esperamos formar parte de sus opciones la próxima vez que visite la ciudad de Puebla y tenerlo de vuelta en esta su casa. Saludos cordiales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tato13-3 wrote a review Oct 2022
Puebla, Mexico65 contributions10 helpful votes
+1
The room we stay was perfect, romantic, comfortable. The wine selection must be improved as well. The room service menu 💯 its delicious compared to the restaurant. I must say that the only thing that it save my anniversary was the bathtub, wow- relaxing. Would I recommend this hotel, yes - only if your looking for a place to chill and relax, not for a especial occasion. Cons- the pool was close.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: For anniversaries or a long night stay, no. The menu doesn’t help that it leave you no choice to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reza Shei wrote a review Aug 2022
2 contributions1 helpful vote
We stayed here a couple weeks ago. Nayeli was our front-desk help. She helped us check in and out, she held our bags while we were on tours, and she recommended a tonne of sites to see on a map. She was extremely friendly and always smiling. She answered every question we had and provided the best service possible. She got another staff who spoke French to help us out in more detail. He was also tremendously friendly and the both of them gave us a 5-star experience. Breakfast in the morning was delicious and service was great. The property itself was among some of the best stays we had both experienced. Hidden details and little surprises everywhere. From the pool in the back with the lights and hanging chandelier, to the beautiful breakfast room and stairway waterfall. Rooftop patio and rooftop bar section. It was honestly such a little piece of heaven. Will definitely come back and stay here when in town. Thanks Nayeli
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Aug 23, 2022
Dear RezaShei Allow me thank you on behalf of the entire El Sueño Hotel and Spa team for sharing your feedback about your stay at our hotel with the Tripadvisor travel community. We are delighted to read that you have been very pleased with the service provided by our staff, who are committed to creating memorable experiences for our guests. Rest assured that we will convey your congratulations to all of them, especially Nayeli, as we are sure she will be delighted to know that her efforts have been appreciated. The hotel stands out for trying to preserve its details and for the unique decoration that we have that is reflected in each of our rooms, which are decorated in a different way projecting the personality of each of the dreamers in which they are inspired and we are happy to know that were to your liking. We are glad to know that you loved our cuisine, allow me tell you that each dish is made with the ingredient that characterizes us... With love. Our team works every day in order to provide you with a unique service and to make your stay unique and unforgettable. certainly, it will be an honor to receive you again at El Sueño Hotel and Spa. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brittany L wrote a review Jul 2022
1 contribution
+1
This hotel has so much character in the architecture & decor. The courtyard has a beautiful pool with potted plants everywhere. We took advantage of the spa and got a 2 hour couples massage (about $150 USD) which was absolutely amazing. It included time in the jacuzzi along with a facial and 1+ hour massage. The breakfast was also very good which was included with our stay. The location is very convenient with tons of sites to see within a short walking distance. The staff are very attentive and helpful and helped us with arranging transportation. I would highly recommend staying here!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Jul 12, 2022
We would like to thank you for taking the time to share such a detail overview of your recent stay at El Sueño Hotel m& Spa. Our team is thrilled to read that your experience was a most pleasant one. We are very grateful for your compliments towards our team, whose kindness and helpfulness are one of our hotel's greatest strengths. We are very happy to learn that your spa treatment was a most pleasant one and that you were highly satisfied with our service. The staff works every day to provide you with a good service in order to make your stay pleasant As you mention, due to our location ,the hotel is located 3 blocks away from the heart of Puebla,and it is built in a house of the XVIII century which continues to retain its magic and authenticity as each of our rooms that are decorated in a unique way we hope to see you back soon. we also loved knowing that the front desk was able to schedule your transportation at your check out Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderwm wrote a review May 2022
Redwood City, California81 contributions81 helpful votes
We stumbled across the restaurant here for an early lunch and ended up having the hotel breakfast. It was one of the best meals we had during our trip across three cities in Mexico. The pulpo and eggs with pink mole was especially delicious. The meal was perfect with coffee, fresh squeezed juice, and fruit. Service was top notch. We didn't stay at the hotel this time but after our experience with our meal we'd consider staying here next time we're in Puebla.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from , Director General at EL Sueno Hotel & Spa
Responded May 31, 2022
Dear A W! It is a pleasure for us to know that you decided to give yourself the opportunity to live a dream experience thank you for taking a few minutes of your time to write such a magnificent comment, which is very important to us we are glad to know that you liked our cuisine and that the breakfasts were to your liking The staff works every day to provide you with a quality service, and our food is made with that essence that characterizes us... wich is Love Of course you are more than welcome to this your home, we have 20 rooms, all decorated in a unique and special way that pay tribute to dreamy women who marked history. The hotel is built in a house of the XVIII century which retains its original structure. We hope to see you son Kind regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matsudana1 wrote a review Apr 2022
Aruba7 contributions2 helpful votes
+1
I just completed a two-night stay at El Sueño and my experience could not have been better. The staff was extremely friendly and accommodating. The rooms are arranged around a central courtyard which serves as the restaurant. When I arrived, I was assigned to the Frida room which was very stylish and comfortable. However, the door opened directly onto the courtyard/dining room and was too noisy. I contacted the staff and within minutes was moved to another room — the Viridiana — which was quite luxurious and much more suitable. I ate dinner and two breakfasts at the hotel restaurant and all three meals were delicious and an excellent value. The restaurant is absolutely charming with tables surrounded by plants and fun techno pop piped in. Most of the staff did not speak much English but those who did not were very patient with my beginner-level Spanish and we got along fine. The location of the hotel could not be better with only a 5 minute walk to the zócalo. My wonderful experience at this hotel is reason enough to return to Puebla!
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Date of stay: April 2022Trip type: Traveled solo
Room Tip: The Frida room is too noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Director General at EL Sueno Hotel & Spa
Responded May 1, 2022
Dear Matsudana 1 Thank you very much for taking a few minutes of your valuable time and giving us such a magnificent comment. We are glad to know that your stay was unique and that you could dream with us. The staff works every day in order to make your stay pleasant. And We are glad that you really liked the room, the staff and the food We invite you to came back, so you can see our other rooms, the hotel has 20 rooms and each one with a unique design As you mention, due to our location , the hotel is located 3 blocks away from the heart of Puebla. By the way, you are doing very well with the Spanish We hope to see you back son Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$110 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el sueno hotel
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
20
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EL SUENO HOTEL & SPA $95 ($̶1̶0̶9̶) - Updated 2024 Prices & Reviews - Puebla, Mexico

Frequently Asked Questions about EL Sueno Hotel & Spa
Which popular attractions are close to EL Sueno Hotel & Spa?
Nearby attractions include Museo Amparo (0.07 miles), Zócalo de Puebla (0.2 miles), and La Pasita (0.2 miles).
What are some of the property amenities at EL Sueno Hotel & Spa?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at EL Sueno Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EL Sueno Hotel & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at EL Sueno Hotel & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to EL Sueno Hotel & Spa?
Conveniently located restaurants include Restaurante Hook Black Puebla, Royalty Restaurante Puebla, and Terraza Quintal.
Are there opportunities to exercise at EL Sueno Hotel & Spa?
Yes, guests have access to a sauna during their stay.
Does EL Sueno Hotel & Spa have airport transportation?
Yes, EL Sueno Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is EL Sueno Hotel & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Puebla.
Are any cleaning services offered at EL Sueno Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at EL Sueno Hotel & Spa?
The staff speaks multiple languages, including English and Spanish.