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    EL Sueno Hotel & Spa

    9 Oriente No 12, Puebla 72500, Mexico
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    12/3/2017 12/4/2017
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    $88
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    Traveler (182)
    Room & Suite (56)
    Dining (13)
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    Overview
    • Excellent59%
    • Very good24%
    • Average10%
    • Poor3%
    • Terrible4%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Hot Tub
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Concierge
    Spa
    Banquet Room
    Dry Cleaning
    Rooftop Terrace
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (306)
    Traveler rating
    Traveler type
    Time of year
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    1 - 5 of 96 reviews

    Reviewed October 1, 2017 via mobile

    Very well located in the heart of Puebla’s downtown, this small hotel has very nice rooms, excellent service, very good breakfast and very service-oriented staff. Just one block from some good museums and restaurants and a 5 minutes walk to the Cathedral.More

    Thank Homero V
    Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & SpaResponded October 3, 2017

    Good morning! Let us thank you for your stay with us and perceive the essence it offers for your facilities such as comfort, taste, hospitality and tranquility; to mention some, since as we know we are diverse and versatile in the same way as our...More

    Reviewed September 25, 2017 via mobile

    This hotel was awesome. We arrived shortly after the earthquake so we got a good deal. Staff was very friendly and accommodating. My fiance speaks Spanish so that helped. Remember this is Mexico developing country so don't expect the Ritz. However, the rooms are clean...More

    Thank NCtravelToNegril
    Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & SpaResponded October 3, 2017

    Good morning, let us start thanking you for your kind words, it is a great pleasure that I enjoy not only our beautiful city but also our beautiful and authentic rooms which are inspired by women who thanks to their great effort and dedication they...More

    Reviewed March 8, 2017

    We saw this hotel in hotels.com and we were really excited about it. The photos of the rooms, dining area, and hotel looked amazing, and the location was prime. We arrived about 3 pm, went directly to our room and it was horrible.. The room...More

    Thank Mercedes G
    Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & SpaResponded March 14, 2017

    Dear Miss Mercedes, we appreciate your time for responding us and your preference for staying with us, as you said, Miroslava is in the highest floor with an amazing view of the cathedral domes, the room is in perfecting shape and every space off it...More

    Reviewed March 7, 2017

    This hotel is very well located, half a block from Museo Amparo, a must while in Puebla, and also very close to the Cathedral and the main square. Puebla can get busy and noisy, but once you´re inside this hotel you are surrounded by tranquility...More

    Thank RifkaRM
    Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & SpaResponded March 14, 2017

    Dear Rifika It gives us great pleasure to read your comments, that always helps us improve our service as well as our facilities. The hotel is located in the historical center of the city, just half a block from the Amparo Museum and 2 blocks...More

    Reviewed February 13, 2017 via mobile

    This hotel is a must if you are going to Puebla! From the time you walk in until the time you leave, you are being taken care of. People are very friendly and helpful. The room are a great size and well maintained. The only...More

    Thank macho1
    Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & SpaResponded February 20, 2017

    We are pleased to read such positive comments as yours, it is an honor for us to have chosen "El Sueño Hotel & Spa" to make your stay more comfortable and enjoyable. We tell you that our team is trained to always be an excellent...More

    Casareyna Hotel
    793 reviews
    #1 of 100 hotels in Puebla
    0.5 mi
     
    NH Puebla Centro Historico
    1,058 reviews
    #11 of 100 hotels in Puebla
    0.4 mi
     
    Meson Sacristia de la Compania
    390 reviews
    #10 of 100 hotels in Puebla
    0.3 mi
     
    Quinta Real Puebla
    341 reviews
    #24 of 100 hotels in Puebla
    0.1 mi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast included
    • Dry Cleaning
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • $92 - $185 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Puebla
    • #6 Spa Hotel in Puebla
    • #9 Luxury Hotel in Puebla
    • #14 Business Hotel in Puebla
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 20
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Hotels.com, Expedia, Travelocity, Booking.com, Cancelon, Hotwire, Orbitz, HotelQuickly, getaroom.com and TripOnline SA so you can book your EL Sueno Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Central Mexico and Gulf Coast >
    • Puebla >
    • Puebla
    • Also Known As
    • El Sueno Hotel
    Add Photo Photos
    Traveler (182)
    Room & Suite (56)
    Dining (13)
    Pool & Beach (6)
    Hotel & Grounds (124)
    Family and Play Areas (13)
    Bathroom (8)
    Business Center & Event Rooms (1)
    Nearby
    Sponsored by:
    Meson Sacristia de la Compania
    390 reviews
    .27 miles away
     
    Casareyna Hotel
    793 reviews
    .54 miles away
     
    NH Puebla Centro Historico
    1,058 reviews
    .36 miles away
     
    Quinta Real Puebla
    341 reviews
    .13 miles away
     
    Nearby Restaurants
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    Nearby Attractions
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    .06 miles away
    Ask a question
    Questions & Answers
    Kellsson
    January 15, 2017|
    AnswerShow all 2 answers
    Response from fidelizacion2017 | Property representative |
    Dear Mr/Mrs. Kellson: Thank you for your interest on our facilities. Unfortunately, our gym is currently being renewed and improved for our customers' benefit and satisfaction. There's no telling when it will be available... More
    0
    Votes
    Google Translation
    ellenziegler
    November 29, 2014|
    AnswerShow all 2 answers
    Response from HotelPuebla | Property representative |
    Dear Miss Ellen, thank you for you preference towards our services. When you book a room with us, we only ask for a credit card number as a warranty, but you can choose your payment method at the moment of your arrival. We... More
    0
    Votes
    Google Translation
    mpapier
    November 10, 2014|
    AnswerShow all 2 answers
    Response from HotelPuebla | Property representative |
    Dear mpapier, thank you for your interest in our facilities and services. Of course we have English speaking staff! You don't have to worry about communication at all. And regarding our Spa services, we have a huge variety... More
    0
    Votes
    Google Translation
    Room Tips
    "dont book here"
    Read review
    "we stayed at Isadora and it was comfortable and quiet since it was in the second floor, I recommend second..."
    Read review
    "Not sure about the direct hotel rate, but there seem to be lots of online deals"
    Read review
    "rooms in the lower floor are easier to access for the elderly."
    Read review
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