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EL Sueno Hotel & Spa

Traveler (203)
Room & Suite (64)
Dining (12)

About

#17 of 117 hotels in Puebla
Location
Cleanliness
Service
Value
Este mágico hotel, ya todo un referente del Centro Histórico de Puebla, ha sido instalado en una antigua casona del S. XVIII remodelada con el fin de conservar las características barrocas típicas de los edificios de la época, logrando una excelente comunión con elementos contemporáneos dentro de espacios eclécticos y fuera de serie.
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Property amenities
Room service
Restaurant
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Spa
Airport transportation
Banquet Room
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Boutique
HOTEL CLASS
338Reviews
243Photos
8Q+A
33Room tips
Traveler rating
  • 191
  • 85
  • 35
  • 13
  • 14
Time of year
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Popular mentions
We took a trip to Puebla to show my boyfriend my poblana side. I wanted to book a hotel near zocalo. After researching online I found this hotel. I wanted a pool for sure. Arriving at the hotel they welcomed us. Staff was super friendly. The hotel layout is awesome. Super
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded 5 weeks ago
Good morning! We appreciate that you take the time to share your comments with us, we are pleased to know that your stay was a pleasant experience and that the rooms were to your liking. On the other hand we tell you that we do not have a swimming pool, we announce it as a swimming lane and we also have a cleaning control, we sorry if it was not your like, but we appreciate your comment and we will take it into account. As mentioned, we have a very good location and our guests can visit several points of interest in the heart of the city. We hope you visit us again and continue creating unforgettable experiences. Best Regards María José Sánchez
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This is the extended version of the original because booking has a limited amount of characters that I can type. I liked the friendliness of the staff. I disliked the part where I was ignored and had to have my bf step in. The place has a good concept going on but has a long way
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded Mar 8, 2019
Dear Miss Aida We appreciate that you take the time to write your comments about your stay with us, we regret that your stay was short and not to your liking, we seek solutions to each of the requests you made, your reservation was during the weekend so we were almost full and we changed them to the room we had available, we tried to help in what we could, unfortunately we can not control the natural light, we will take your comments into account as the most important thing for us are our guests , and as mentioned his reservation was non-refundable unlike other places we accept the cancellation of your reservation since what matters is the relaxation of our guests. All comments left by our guests are taken into account, all our rooms have curtains, and if we have not received bad comments it is because people have enjoyed their stay with us. We regret that you could not enjoy the services we offer, you will always be welcome to come back and be able to dream with us. We respect your comment but we do not agree with the fact that we are considered fraudulent, especially when 16 years of service endorse us, as well as a series of external certifications that place us in the category that you are trying so hard to question, No doubt we think that your comment is out of place and does not represent at all the good service that we strive to give particularly to you, given your initial discomfort. Best Regards María José S.
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The location is great, a calm oasis from the busy street outside and within easy walking distance of most sights in beautiful Puebla. The rooms are spacious and comfortable and very quiet and lots of extras are provided - slippers, robes. The staff were helpful and friendly . We
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded Feb 28, 2019
Good morning! We really thank you for share your experience lived at our hotel, for us was a really pleasure to received you, like you mentioned our location is perfect because we are in the heart of the city and you can enjoy many touristic places. We are happy to read that you really enjoyed your stay with us and that the staff helped to do your stay the most pleasant as possible. We are happy to read that you like our food that is author cuisine, and let me tell you that the breakfast also includes a dish from the menu not just the fruit and the coffe, for your next visit you can try our month specials that are very tasty. We hope to see you again and can still enjoying all our facilities and services including the spa. It will be a pleasure to receive you again. Best regards María José Sánchez
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This was my first trip to puebla, when I saw this hotel on internet immediately I love it.. this hotel is perfect,it’s kind of zen. The food is really delicious and the service is great. The rooms are cute and quiet and in a very good location..
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Response from fidelizacion2017, fidelización at EL Sueno Hotel & Spa
Responded Oct 12, 2018
Good mornig! It was a pleassure to us to recieved you at the hotel, let us tell you that we are very happy to read that you really enjoyed your stay with us, we really aprecciate your very kind words, thank you for recognize all our efford. Like you mencioned our location is very good because we are very close to many touristic places that our guests ca visit even walking, all our food it is author cusine we are glad to know that you liked it. All the hotel has a unique echant and each room is diferent, inspired in dreamy women. We hope to see you here again in yOur next visit to our beautiful city of Puebla. Best Regards María José Sánchez
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Very clean hotel room with friendly staff. The provided bottled water next to the sink in the bathroom. Mini bar prices were very reasonable. Breakfast was good. Location was convenient walking distance to shops and restaurants.
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded Oct 4, 2018
Good morning! We hope that you are well, let us thank you for your very kind words, we are really happy that you enjoyed your stay with us and that you liked our rooms and facilities, like you said our location is very good because we are very close to many touristic places that our guests can visit even walking. All our food is author cuisine; each dish has a unique taste it is comforting to know that you were pleased by our food. We hope that you choose us again for your next stay in the beautiful city of Puebla, we will be very happy to receive you again. Best Regards María José Sánchez
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PRICE RANGE
$73 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el sueno hotel
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
20
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