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EL Sueno Hotel & Spa

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#11 of 93 Hotels in Puebla
Certificate of Excellence
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EL Sueno Hotel & Spa
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240 Reviews from our TripAdvisor Community

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Showing 84: English reviews
1 of 5 stars Reviewed 1 week ago via mobile

The reason I booked this hotel was because of the positive reviews most of the customers had left, but unfortunately, this hotel has been nothing, but unreasonable to our requests. My parents were suppose to fly in from California to Puebla on the 14th. United airlines canceled their flight in Houston due to a weather advisory. They were not allowing... More 

Helpful?
Thank Jackie0423
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is very close to many interesting places in Puebla. El Sueno hotel is very clean, the rooms were roomy enough and it has beautiful landscapes. Everybody who worked at the hotel was very helpful. The one thing I didn't like was that the room did not have an extra lock inside, also it was a bit dark. I... More 

Helpful?
Thank Rosa Z
Monterrey, Mexico
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 3, 2016

Located within walking distance of almost all Puebla historic center attractions, El Sueño offers tasteful and well decorated rooms. Good breakfast and excellent friendly service and staff. However our room had a few design flaws; no drawers, limited closet space and the toilet had no enclosure. The bed was very comfortable with great sheets

Helpful?
Thank Viaticatus
Management response:

Dear Viaticatus: On behalf of the Hotel el Sueño+ spa, I would like to express my gratitude for sharing this review. Our mission is to offer the best service to each one of our guests. Our building dates from the XVII century, we have 20 rooms each one with a different decor and inspired by our 20 “dreamers” and as... More 

Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 22, 2016

El Sueño - The Dream - is conveniently located near the center of Puebla City. It is the kind of hotel y like to stay, because it exceeds expectations. The 20 rooms are exquisitely decorated in a thematic way. Each has his own representation of a historic lady of a different state in Mexico. Beautiful. What can I say about... More 

Helpful?
Thank XIXIM
Management response:

Dear XIXIM: On behalf of the El Sueño Hotel & Spa, I would like to express my gratitude for sharing this review. it is very important for our hotel to receive the feedback of our guests, in order to take measures to improve our services when needed We are glad to read that your stay with us was amazing! As... More 

Chicago
Level Contributor
3 reviews
5 of 5 stars Reviewed May 18, 2016

It has taken a while for me to write this review since I am a new mom and finding time to my self has been a bit harder than before. My husband and I visited El Sueno last July and we stayed at El Sueno for 13 days. This was a very different experience from my last one since last... More 

Helpful?
Thank Cris P
Buenos Aires, Argentina
Level Contributor
171 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 18, 2016

I'd never been to Puebla before, so chose El Sueño based off Booking and Trip Advisor reviews. I think the hotel would have been good, but the particular room I was assigned was extremely dark, stuffy and without natural light. I stayed in the Tina room on the bottom floor. The only window was a frosted 12x12 inches and looked... More 

Helpful?
1 Thank BuenosAiresFoodie
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear BuenosAiresFoodie: I would like to begin by thanking you for sharing your experience with us, and also for having chosen our Hotel as your lodging option during your stay in Puebla. We are sad to read that your room it was not what you expected. We have 20 rooms, each decorated in a different and special way inspired by... More 

Mexico City, Mexico
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 24, 2016

We visit the hotel during a weekend and was the best experience we had. The hospitality and service of the hotel was excellent. The spa is amazing and the massages were the best. At the time we were there the breakfast were included and were real gourmet breakfast that were delicious. It is located strategically in the downtown so you... More 

Helpful?
Thank ALFONSO R
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Alfonso R. We really appreciate the time for your kind words. It is a pleasure to know we met all your expectatives. It is really motivating when our guests let us know they had a great experience with us. As you said, we are located very close to the main square (Zocalo) and we are near to so... More 

Denver, Colorado
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 26, 2016

Rooms were lovely, large and comfortable. Nice calm, modern, sophisticated decor. Excellent bathroom/shower. The courtyard was beautifully divided into nooks and private areas with plenty of greenery. Helpful staff. Small meeting room and computer available for guests.

Helpful?
Thank Sue G
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Sue G we are pleased to know you enjoyed your stay with us and also, thank you very much for your kind words. As you know one of our most recognized characteristics is the fact that each one of our rooms is different and unique, and each one is named in honor to one of our “Dreamers”. As you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 6, 2016 via mobile

Clean comfortable room with high ceilings. Stayed 2 nights in Puebla at this hotel pretty courtyards and helpful staff, reasonably priced. Walking distance to Zocalo and stones throw away from Amparo Museum.

Helpful?
1 Thank Paul D
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Paul, I’m glad to hear that you thoroughly enjoyed your stay with us. It’s always a great satisfaction for us to know that our guests had a great experience at our hotel, that has always been and will always be our main goal. If you plan on visiting the various historical buildings and World Heritage Sites here in Puebla,... More 

Columbus, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016

What a great hotel in Puebla! The design, architecture, and ambiance of this hotel are the perfect clash of historic Puebla culture with a touch of modern design. This chic boutique hotel has such a unique look from the inside. The location of the hotel is ideal, being just steps away from the downtown scene, restaurants, and shopping areas. While... More 

Helpful?
1 Thank chrshayes363
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Hayes, thank you for sharing your thoughts with us. It’s always a pleasure for us when a guest lets us know what an amazing experience they enjoyed at our hotel. Just like you said, our location is more than perfect, being a few minutes away from every major atraction in the city. Remember every member of our staff... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Free Breakfast
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Concierge
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about EL Sueno Hotel & Spa

Address: 9 Oriente No 12, Puebla 72500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $67 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — EL Sueno Hotel & Spa 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
El Sueno Hotel
Hotel Style:
#3 Spa Hotel in Puebla
#4 Romantic Hotel in Puebla
#6 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
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