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9 Oriente, 12, Puebla 72500 Mexico
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Traveler (235)
Room & Suite (69)
Dining (24)

About

#18 of 137 hotels in Puebla
Location
4.8
Cleanliness
4.5
Service
4.4
Value
4.1
Este mágico hotel, ya todo un referente del Centro Histórico de Puebla, ha sido instalado en una antigua casona del S. XVIII remodelada con el fin de conservar las características barrocas típicas de los edificios de la época, logrando una excelente comunión con elementos contemporáneos dentro de espacios eclécticos y fuera de serie.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Free breakfast
Airport transportation
Meeting rooms
Spa
Rooftop terrace
Valet parking
Wifi
Bar / lounge
Restaurant
Facial treatments
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
Spanish
374Reviews11Q+A36Room tips
Traveler rating
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Reza Shei wrote a review Aug 2022
2 contributions
We stayed here a couple weeks ago. Nayeli was our front-desk help. She helped us check in and out, she held our bags while we were on tours, and she recommended a tonne of sites to see on a map. She was extremely friendly and always smiling. She answered every question we had and provided the best service possible. She got another staff who spoke French to help us out in more detail. He was also tremendously friendly and the both of them gave us a 5-star experience. Breakfast in the morning was delicious and service was great. The property itself was among some of the best stays we had both experienced. Hidden details and little surprises everywhere. From the pool in the back with the lights and hanging chandelier, to the beautiful breakfast room and stairway waterfall. Rooftop patio and rooftop bar section. It was honestly such a little piece of heaven. Will definitely come back and stay here when in town. Thanks Nayeli
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Aug 23, 2022
Dear RezaShei Allow me thank you on behalf of the entire El Sueño Hotel and Spa team for sharing your feedback about your stay at our hotel with the Tripadvisor travel community. We are delighted to read that you have been very pleased with the service provided by our staff, who are committed to creating memorable experiences for our guests. Rest assured that we will convey your congratulations to all of them, especially Nayeli, as we are sure she will be delighted to know that her efforts have been appreciated. The hotel stands out for trying to preserve its details and for the unique decoration that we have that is reflected in each of our rooms, which are decorated in a different way projecting the personality of each of the dreamers in which they are inspired and we are happy to know that were to your liking. We are glad to know that you loved our cuisine, allow me tell you that each dish is made with the ingredient that characterizes us... With love. Our team works every day in order to provide you with a unique service and to make your stay unique and unforgettable. certainly, it will be an honor to receive you again at El Sueño Hotel and Spa. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brittany L wrote a review Jul 2022
1 contribution
+1
This hotel has so much character in the architecture & decor. The courtyard has a beautiful pool with potted plants everywhere. We took advantage of the spa and got a 2 hour couples massage (about $150 USD) which was absolutely amazing. It included time in the jacuzzi along with a facial and 1+ hour massage. The breakfast was also very good which was included with our stay. The location is very convenient with tons of sites to see within a short walking distance. The staff are very attentive and helpful and helped us with arranging transportation. I would highly recommend staying here!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Jul 12, 2022
We would like to thank you for taking the time to share such a detail overview of your recent stay at El Sueño Hotel m& Spa. Our team is thrilled to read that your experience was a most pleasant one. We are very grateful for your compliments towards our team, whose kindness and helpfulness are one of our hotel's greatest strengths. We are very happy to learn that your spa treatment was a most pleasant one and that you were highly satisfied with our service. The staff works every day to provide you with a good service in order to make your stay pleasant As you mention, due to our location ,the hotel is located 3 blocks away from the heart of Puebla,and it is built in a house of the XVIII century which continues to retain its magic and authenticity as each of our rooms that are decorated in a unique way we hope to see you back soon. we also loved knowing that the front desk was able to schedule your transportation at your check out Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanderwm wrote a review May 2022
San Francisco, California78 contributions79 helpful votes
We stumbled across the restaurant here for an early lunch and ended up having the hotel breakfast. It was one of the best meals we had during our trip across three cities in Mexico. The pulpo and eggs with pink mole was especially delicious. The meal was perfect with coffee, fresh squeezed juice, and fruit. Service was top notch. We didn't stay at the hotel this time but after our experience with our meal we'd consider staying here next time we're in Puebla.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , Director General at EL Sueno Hotel & Spa
Responded May 31, 2022
Dear A W! It is a pleasure for us to know that you decided to give yourself the opportunity to live a dream experience thank you for taking a few minutes of your time to write such a magnificent comment, which is very important to us we are glad to know that you liked our cuisine and that the breakfasts were to your liking The staff works every day to provide you with a quality service, and our food is made with that essence that characterizes us... wich is Love Of course you are more than welcome to this your home, we have 20 rooms, all decorated in a unique and special way that pay tribute to dreamy women who marked history. The hotel is built in a house of the XVIII century which retains its original structure. We hope to see you son Kind regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matsudana1 wrote a review Apr 2022
Aruba7 contributions2 helpful votes
+1
I just completed a two-night stay at El Sueño and my experience could not have been better. The staff was extremely friendly and accommodating. The rooms are arranged around a central courtyard which serves as the restaurant. When I arrived, I was assigned to the Frida room which was very stylish and comfortable. However, the door opened directly onto the courtyard/dining room and was too noisy. I contacted the staff and within minutes was moved to another room — the Viridiana — which was quite luxurious and much more suitable. I ate dinner and two breakfasts at the hotel restaurant and all three meals were delicious and an excellent value. The restaurant is absolutely charming with tables surrounded by plants and fun techno pop piped in. Most of the staff did not speak much English but those who did not were very patient with my beginner-level Spanish and we got along fine. The location of the hotel could not be better with only a 5 minute walk to the zócalo. My wonderful experience at this hotel is reason enough to return to Puebla!
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Date of stay: April 2022Trip type: Traveled solo
Room Tip: The Frida room is too noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at EL Sueno Hotel & Spa
Responded May 1, 2022
Dear Matsudana 1 Thank you very much for taking a few minutes of your valuable time and giving us such a magnificent comment. We are glad to know that your stay was unique and that you could dream with us. The staff works every day in order to make your stay pleasant. And We are glad that you really liked the room, the staff and the food We invite you to came back, so you can see our other rooms, the hotel has 20 rooms and each one with a unique design As you mention, due to our location , the hotel is located 3 blocks away from the heart of Puebla. By the way, you are doing very well with the Spanish We hope to see you back son Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David C wrote a review Apr 2022
Santa Barbara, California1 contribution
The company I work for uses the El Sueno Hotel for our guests who are climbing the volcanoes near Puebla. It has always been a pleasant experience. The rooms are very comfortable and the breakfast is amazing. The best part of this hotel is their staff. They always have been incredibly helpful and - on several occasions - been able to arrange rooms to accommodate us at the last minute. Nayel in particular has been a great person to work with. I can’t say enough about her. Amazing!
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Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at EL Sueno Hotel & Spa
Responded Apr 24, 2022
Dear Kalifornia - Dave Thank you very much for taking a few minutes of your valuable time and giving us such a magnificent comment, wich is important to us. We are glad to know that your stay was unique and that you could dream with us. (for several occasions) The staff works every day to provide you a good service in order to make your stay pleasant your words means a lot for them and we are pleased to know that Nayeli helps you in whatever you need. It is always a pleasure to welcome you, you are a very special group for us, we hope to have you back very son Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel H wrote a review Feb 2022
Preston, United Kingdom113 contributions86 helpful votes
We stayed here for 3 nights . When we checked in we were told that they had pre authorised the whole stay against our credit card ( this was not a pay in advance rate ) before we arrived ? They then asked us to pay for our entire stay , which we did , but they did not take this from the pre authorisation which ment we had the charge plus the whole amount again being blocked from our credit card ! When we checked out we had a restaurant bill which they still didn’t take from the pre authorisation but raised a new charge ! When we queried this with the lady who checked us out she just got very rude , then ignored us and didn’t even say goodbye! 8 days later we still have the whole stay blocked from our credit card plus the two charges ! The hotel is very nice - the staff are very rude and unprofessional.
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Date of stay: February 2022Trip type: Traveled as a couple
Room Tip: Don’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , Director General at EL Sueno Hotel & Spa
Responded Feb 23, 2022
Dear Daniel Thank you so much for taking a few minutes of you time to write you comment, wich is important for us. Allow me clarify the point that you mention: By hotel policies it is our duty to follow the protocols to guarantee reservations, this is done to each and every one of our guests who will stay with us. The guarantee is opened for the full amount of the reservation, this guarantee is not a charge. That is why the payment of the accommodation had to be made upon arrival. The voucher was opened yes, in order for you to make charges to the room and on your departure make the payment for them. For the release of the card it is important that you know that the unlock takes betwen 15 to 20 days, (not Saturday and Sunday) Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beeps2 wrote a review Nov 2021
Chicago, IL274 contributions76 helpful votes
Great location. Clean hotel. Breakfast is very very good. I highly recommended it. Glad I stayed here and not a chain hotel. Staff was very friendly. rooms are clean and spacious. Definitely stay here again.
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roman Salinas wrote a review Sep 2020
1 contribution1 helpful vote
In the room named Toña, we had a great experience, I requested a package for couples with which they decorated the room and it looked incredible, it was a great surprise for my girlfriend, she loved it, the best thing is that they have a Jacuzzi, a wide menu of drinks and food. Everything in the room is always super clean and the attention of the staff is a must from the moment you arrive. I was able to get a tour by one of the people who work there, he very kindly showed me around the place and a couple of rooms, not to mention the spa area and the beautiful view that the hotel has of the beautiful cathedral of Puebla. I am very happy about this visit and would not hesitate to return as the current situation is normalized, thank you very much for everything, and certainly, recommend the great Hotel el Sueño!
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Date of stay: January 2020
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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pcaswell wrote a review Mar 2020
Vancouver, Canada15 contributions8 helpful votes
We spent 4 nights at El Sueno in Feb 2020 and it was great! It was a quiet peaceful place that was quite close to the action. The staff were very friendly and helpful and the breakfasts were a highlight. You could choose anything you wanted from an extensive menu. The only somewhat negative thing about the place was that the rooms are a little dark but we din't spend a lot of time in our room so it wasn't a huge issue for us.
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Date of stay: February 2020
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from fidelizacion2017, Director de Recepción at EL Sueno Hotel & Spa
Responded Mar 17, 2020
Hello We are totally pleased by the time you invested in such pleasant comments, it is a pleasure that you have visited us and made your stay unique in Puebla City, where you can visit a large number of tourist attractions within a very short distance, all our staff is here to provide you with the best recommendations. We are happy to know that the breakfasts are totally to your liking with dishes that have a unique touch. We are sorry that the lighting inside your room was not the one for you, all our rooms are decorated differently, and we are sure that there are some that you will love. We invite you to dream again at El Sueño Hotel + Spa, so that your next visit to the beautiful city of Puebla is even more pleasant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mick K wrote a review Nov 2019
Vancouver, Canada136 contributions77 helpful votes
Central location, comfortable rooms and freindly staff made this a great place to stay. Included breakfast in their dining room was very good as well. Enjoy all the sites in old town in this great hotel (and they have a spa if you are so inclined)
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Date of stay: November 2019
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded Nov 22, 2019
Dear Mick Let me start by thanking you for your kind words, it was a pleasure for us to received you and make your stay the more pleasant as possible All our rooms has a different decoration inspired in dreamy woman, and we are glad to read that you really enjoyed your stay here in the Beautiful city of Puebla and at the hotel, like you said our location is very good, because we are close to many attractions. Our Staff is very qualify, and we are pleased to know that we help to do your stay a unique experience. We are also glad because you enjoyed our breakfast options. We will be very happy to receive you again in the future and continue doing your stays a very great experience. Best Regards María José Sánchez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$75 - $115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el sueno hotel
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
20
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Frequently Asked Questions about EL Sueno Hotel & Spa
Which popular attractions are close to EL Sueno Hotel & Spa?
Nearby attractions include Museo Amparo (0.07 miles), La Pasita (0.2 miles), and Museum Casa del Mendrugo (0.2 miles).
What are some of the property amenities at EL Sueno Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at EL Sueno Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EL Sueno Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at EL Sueno Hotel & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to EL Sueno Hotel & Spa?
Conveniently located restaurants include Casa Amora Xvi, La Porfiriana - Parrilla y Barra Mexicana, and Áttico 303.
Does EL Sueno Hotel & Spa have airport transportation?
Yes, EL Sueno Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is EL Sueno Hotel & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Puebla.
Are any cleaning services offered at EL Sueno Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to EL Sueno Hotel & Spa?
Many travelers enjoy visiting Fuertes de Loreto (1.4 miles), Barrio del Artista (0.5 miles), and Museo Fuerte de Guadalupe (4.5 miles).