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Hotel Ritz

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16 Reviews from our TripAdvisor Community

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Showing 2: English reviews
nottingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 20, 2013

I made an advance reservation several weeks before my trip, and paid a deposit by bank transfer. On arriving at the hotel I was told that there was no such reservation and no room available, and no refund. I had proof of the bank transfer, but the very rude receptionist said it made no difference. His attitude was, "Go to the police, do what you want, but you're not getting a refund."
Puebla is a beautiful city, and worth visiting. It has just had a big promotional tourism fair, and can obviously do without disreputable hotels such as the Ritz giving such a bad impression.
From what little I saw of the Ritz Hotel, I was actually glad not to be staying there and found a very comfortable room at a much friendlier nearby hotel.
The local complaints office was very helpful. They received the same brusque treatment from the receptionist when making enquiries on my behalf.
As it is the hotel stands to receive a considerable fine.
My advice is don't go...
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3 Thank paul m
PACITA N, Propietario at Hotel Ritz, responded to this review
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Rockledge, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 24, 2012

Location, location, location! This hotel is as good as it gets for location just two blocks from the Zocolo (city center). We stayed first at another hotel nearby and needed a change. Came to this hotel, viewed the rooms via a screen in the lobby and then were cheerfully showed a room. We decided to stay and it was a GREAT DECISION! Free: Internet, bottled water and very helpful service with some English spoken. Our room, while not fancy, was spacious and exceedingly clean!!! Plenty of hot water too!!! Am glad I did not read a few of the other reviews before coming here (we just walked around town checking on several hotels before choosing this one for only about twenty bucks a night)...there are other, less expensive, hotels nearby, but none as clean and friendly!!! The bed was soft, the sheets new, four pillows on the bed, the place is freshly painted, 24 hour service, locked at night for security, tv with cable service and oh so affordable at about $20.00 US dollars a... More 

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Thank IndianRiverMan
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Amenities

Highlights
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi

Additional Information about Hotel Ritz

Address: Calle 2 Norte 207, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Number of rooms: 28
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