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Courtyard Puebla Las Animas

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Courtyard Puebla Las Animas
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158 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Queretaro, Mexico
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is the usual Courtyard facility, however the parking at the basement is dusty, dirt and dark. It is like the junkyard section. Rooms are confortable, bed and lobby as well as Gym and pool are nice. Personel are kind and friendly. If you are sensible to street noise, choose a Las Animas view room otherwise the avenue view rooms... More 

Helpful?
Thank PedroLaverde
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much PedroLaverde, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different promotions... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

great attention, great value. The hotel is in a great location, there's a mall really close. I stayed for 2 nights due to a wedding, although the halls to the rooms seems old, the rooms have a new-look, comfortable beds and clean shower/bathroom, the side of the pool is really quite taking into account the busy street on the other... More 

Helpful?
Thank Albert P
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much Albert P, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different... More 

Puebla, Mexico
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed August 10, 2016

This place is run by Marriot Hotels. You get exactly the kind of service you can expect from that brand, at an adequate price in a wonderful location to move around the town. Friendly staff, nice pool, overpriced beverages and food.

Helpful?
Thank Maik C
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much Maik C, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 4, 2016 via mobile

The best description I can find for this hotel is: just ok. It provides you the necessary but it doesn't go beyond that. Rooms are just ok, food is just ok, service needs improvement. My advice would be to spend 10-20 dollars more and stay in a better quality hotel.

Helpful?
Thank Gustavo C
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Gustavo C: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank you very much again and... More 

1 review
4 of 5 stars Reviewed July 30, 2016 via mobile

We found the staff was very patient with us and our lack of speaking Spanish. We added an additional room for 3 nights and it was a seamless process. The pool was a lot of fun and great for the kiddos. The Queso fundido was delicious and we enjoyed most of the food in the dining room. The breakfast buffet... More 

Helpful?
Thank Karen A
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you Karen A for sharing your experience at the Courtyard Puebla Las Animas through the Tripadvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Halifax, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 13, 2016

Back for the first time after a couple of years. There's been a lick of painted added outside but inside it's like a comfortable slipper. Rooms are not the most modern decor but decent size, clean and very comfortable. Service is excellent, attentive, friendly and the hotel has a nice family feel about it. I love the breakfast here, they... More 

Helpful?
Thank Mbp1957
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you for sharing your experience at the Courtyard Puebla Las Animas. I appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again... More 

Manchester, United Kingdom
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 7, 2016 via mobile

The reception staff were very helpful, offering to let us view the room before settling on a final choice and our request for conjoined rooms through a booking agency had been sorted perfectly. Whilst the reception area and gym equipment was modern the same couldn't be said for the decor in the rooms which are in need of an urgent... More 

Helpful?
Thank willofjrh
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you Willofjrh for taking the time to share your recent experience at the Courtyard Puebla Las Animas with us. I was disappointed to hear about your experience in our hotel. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement... More 

Richmond, Virginia
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed April 28, 2016 via mobile

I can easily say this hotel is one of the worst Marriot hotel as far check in and customer service I have experienced in all my travels. When one checks as a Marriot platinum member they have no idea your coming to stay at that property. Completely contradics the Marriot culture for their customer. The manager stands there and does... More 

Helpful?
Thank bryanwes
Ruben G, Director General at Courtyard Puebla Las Animas, responded to this review

Dear Bryanwes: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel, especially in the front desk area. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank... More 

Colorado Springs, CO
Level Contributor
220 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 19, 2016

The hotel is located on a busy intersection as others have noted, which makes it difficult to pull in to. Check-in was smooth and we found the room to be clean. They have a nice pool which the kids enjoyed. Breakfast buffet was included for 2 of our party. It was good but way overpriced if you had to pay... More 

Helpful?
Thank COCowboy
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear COCowboy: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank... More 

Dubai, United Arab Emirates
Level Contributor
111 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 31, 2016

This hotel is your average (or below average) Marriott Courtyard, indeed it looks like an older version of them, even if the hotel was open few years ago. The rooms facing the bridge have a serious noise problem between the AC units and the cars passing the bridge, is quite bad...The hotel should invest in serious isolation and good double... More 

Helpful?
Thank Rafa_Dubai
Ruben G, Director General at Courtyard Puebla Las Animas, responded to this review

Dear Rafa Dubai: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting

Additional Information about Courtyard Puebla Las Animas

Address: Av 31 Poniente 3333 | Esq Blvd. Atlixco, Puebla 72400, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $59 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Puebla Las Animas 4*
Number of rooms: 154
Reservation Options:
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Hotel Style:
#10 Family Hotel in Puebla
#10 Luxury Hotel in Puebla
#12 Business Hotel in Puebla
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