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Best Western Plus Puebla

Traveler (30)
Room & Suite (41)
Dining (15)

About

#13 of 117 hotels in Puebla
Location
Cleanliness
Service
Value
Welcome to Best Western Plus Puebla, where we will make your business trip one of the most pleasant experiences in Puebla. With a privileged location just a few steps from the heart of Juarez Avenue and 15 minutes from the Historic Center, our hotel with a recent renovation has everything you need and more, to take advantage of your visit in one of the most beautiful cities of the country. Your business is our priority In Best Western Plus Puebla we have 11 fully equipped rooms with capacity for up to 600 people, plus a sound auditorium and an executive floor with the most exclusive amenities, all so that your work meetings, conferences and presentations, have the success you expect . Feel comfortable always After a long day of work, nothing like relaxing on the terrace of our restaurant, immerse yourself in our outdoor pool or enjoy a delicious drink in the Bar Lounge; without forgetting our comfortable rooms for a completely deserved rest.
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Property amenities
Room service
Restaurant
Pool
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
439Reviews
1Q+A
0Room tips
Traveler rating
  • 359
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  • 18
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No AC no heat in the rooms! We froze! The pool is open until 8:00 o clock but it's dark there's not a single light. Missing básic amenities in the room, even a place to put your bag, they brought us a table from the bar 😱! Nos even the bed was well made! Towels and linens
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Response from GERENTE P, Gerente at Best Western Plus Puebla
Responded Feb 5, 2019
Dear guest: We are very sorry for the inconveniences that you had during your stay, of course it is not the image that we want to give to our guests ... as I told you our guest service to her husband, we hope you will give us the opportunity to assist you in the next occasion to give you the attention you deserve. We are under your command. Regards.
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I loved it here. It’s has a fancy vibe for a Best western. A best western would not look as good as this in the U.S. The staff is incredibly nice and helpful. The restaurant food was really tasty. Two light bulbs didn’t work in the room when we came in but we immediately called
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Response from GERENTE P, Gerente at Best Western Plus Puebla
Responded Jan 18, 2019
appreciable guest: We appreciate the time you give us by sharing your experience with us. It motivates us to continue giving the best of ourselves every day. We wait for you soon. Greetings.
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We booked a room for last friday night, the hotel looked nice and new on internet but it is the opposite, it was a bad old look, rusty, poor service and rooms are terrible. Bad smeel on blankets, bad water pressure, hot water goes on and off. We will never stay there again and
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Response from GERENTE P, Gerente at Best Western Plus Puebla
Responded Jan 18, 2019
appreciable guest: We are very sorry for any inconvenience had, we would like you to give us the opportunity to serve you again and as you deserve. We hope to receive it again. Greetings.
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We rented several rooms for our family trip; two out if the four rooms that we reserved did not have hot water. The rooms were cold during the night; and the hotel cleanliness was not to our expectations. Would not stay in this hotel until it has been remodeled. It can do better.
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Response from GERENTE P, Gerente at Best Western Plus Puebla
Responded Jan 8, 2019
Dear guest: Thank you for your opinion which is very important to us. We regret a lot of the inconveniences that you have had, hopefully give us the opportunity to assist you again and take a better impression of us. Greetings.
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I still feel very bad for choosing this hotel while in Puebla, I got late at the hotel and the service was terrible, no body was out to help my with my luggage, the clerk was falling sleep and the hotel is so old, there's some new "renovated" facilities but the mix old-new is
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Response from GERENTE P, Gerente at Best Western Plus Puebla
Responded Dec 6, 2018
Dear guest: We appreciate the time you give us, your opinion is very important for us and we value it. We deeply regret the inconvenience caused, we will pay special attention to this type of situation, since our objective is your satisfaction. We would like you to give us the opportunity to attend you again, since it is not the image that we want to give to our guests. We are at your service. Regards.
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PRICE RANGE
$39 - $61 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western real de puebla hotel pueblabest western puebla
FORMERLY KNOWN AS
Best Western Plus Real De Puebla
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
159
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