This former monastery was extremely comfortable and charming. All the modern amenities while furnished with beautiful Mexican antiques. Breakfast in the courtyard was delicious and relaxing. The location is perfect - almost in the heart of town without the noise factor. However do be prepared for the church bells early Sunday mornings!
After staying in a modern hotel in Mexico City this hotel was such a welcome change. Certainly there are things in the rooms that need a little attention but that didnt take away from the enjoyment of our stay at all. This is a stunning historic property and the location really can not be beaten. The staff are fantastic and the the hotel is such great value. I wish we had stayed one more night.
This hotel has period charm being a former convent. The conversion was carried out sensitively and it follows a pattern of Mexican buildings with rooms accessed from the courtyard, with light entering rooms from the glazed doors. Rooms with external windows look intomstreets so are noisy so you take your choice. We were in the second best room, a former chapel, however the ceiling really does need attention. Staff friendly. Location great. Pizza arrives at the table still in the box, so the staff must nip out to a nearby pizza bar! Menu limited but few guests here just now.
A unique property is diminished with loud traffic if you have a room not in the interior. It sounded more like an Interstate than a city street. Pros -unique old convent -big rooms -very good sleep quality -just blocks from zocalo Cons -low water pressure and takes a while to get hot water
The building the hotel is located is a beautiful old monastery. The elevators were not working and the rooms feel a little dated... and that the carpet hasn't been cleaned in years. But in spite of this... it was very comfortable, great location and everyone was super friendly. For what I payed, I would definitely stay here again.
Two friends and I recently went to Puebla. We booked two rooms and a suite at the Quinta REal. Within five minutes of arrival, I received an extortion call on my cell phone ( I am fluent in Spanish) from someone claiming to be from the Jalisco New Generation Cartel, demanding that I deliver my phone to Maya Rodriguez in front of the Puebla Cathedral or they would send armed sicarios to kill me. How did they get my number and how did they know I was in Puebla (my area code is different).? I reported it to the front desk and was told not to worry, it happens all the time. Wonderful. Less than five minutes later, my friends and I walked to the Zócalo a few blocks away. As we passed the Cathedral, my 80 year old friend was attacked from behind, her necklace stolen, and she was thrown to the ground. Dozens of bystanders watched and made way for the thief to escape. Local, unarmed "security" were standing two feet away and did nothing. The police handed us a card and said make a report. Needless to say, the trip was ruined as soon as it started. I explained everything to the front desk and no one seemed to care. No one offered to send for a doctor, or went for a cup of hot tea or anything for my friends. A few sympathetic looks was the extent of it. We cut the trip short and cancelled all three rooms. No one from management even bothered to ask us why. It was apparent to us that the threatening phone call immediately followed by the assault on my friend were not coincidences. I leave it to the readers of this review to draw your own conclusions. Bottom line, Puebla is no longer safe. Don't go.…
The hotel is beautiful and the service was amazing. The hotel has a restaurant and it had good food and excellent service. Walking distance to the zocalo, I would stay here again and highly recommend it.
Beautiful hotel in the historic center of Puebla. Easy walking distance to all the sights. Rooms were comfortable but a bit dark and because the hotel is a renovated old convent, the rooms all have different sizes and layouts. Food in the restaurant was good and service friendly and quick.
The hotel is located in the center of the city of Puebla in a historic building. Our room was on the ground floor. The (only) window could not be opened, because the road with car traffic was two meters away. Traffic noise disturbed the night's sleep.
Beautiful place, historic and close to Cathedral and Zocalo. The employees are very friendly and the service is above par. The rooms are clean, but they need to invest in smart TV´s. Another suggestion would be change the pillows, the one that are in the room are very hard.