Hotel y Aguas Termales de Chignahuapan

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Dom. Con. Barrio de Tenextla s/n Chignahuapan, Puebla 73300 Mexico
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Traveler (68)
Pool & Beach (9)
Room & Suite (7)

About

#43 of 126 hotels in Puebla
Location
Cleanliness
Service
Value
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HOTEL CLASS
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Bar / lounge
Tennis court
Table tennis
Children Activities (Kid / Family Friendly)
Wifi
Indoor pool
Outdoor pool
Private pool
Restaurant
Breakfast buffet
Snack bar
Spa
Hot spring bath
Massage
Chapel / shrine
Concierge
Non-smoking hotel
Shops
24-hour front desk
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Room features
Seating area
Telephone
Bath / shower
Room types
Non-smoking rooms
Family rooms
116Reviews1Q+A1Room tip
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LIAN84 wrote a review Mar 2019
Playa del Carmen, México99 contributions17 helpful votes
+1
We only staryed for a night, the service is outstanding and the staff is really nice, from the front desk clerk to the waiters and the masseuses at the spa, it's usually pretty crowded during weekends I'll recommend to reserve ahead of time, the place where this hotel is located is charming and full of little places to eat, remember everything closes a little early if you need to go to the town to get beverages or food. The room has everything you need, a little minibar with beverages from soft drinks, beer, coolers, chocolates, cookies and so on. Ours have a tub in the shower, the food in the dining area was good. Don't miss the opportunity to take a massage and use the steam room.
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Date of stay: March 2019Trip type: Traveled with friends
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Pam E wrote a review Oct 2018
Santa Fe, New Mexico9 contributions4 helpful votes
A cell phone was stolen from our room by the person who checked to see if the room was in order upon check out. The front desk staff would not cooperate with us to get it back. The hotel staff needs training in hospitality and trustworthiness.
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Date of stay: October 2018Trip type: Traveled with friends
1 Helpful vote
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Regina M wrote a review Jul 2018
Stockholm, Sweden15 contributions1 helpful vote
It was our second time in this hotel. And it has been improved since our first visit 10 years ago. Three meals are included in the price you pay per person per room; food is mainly Mexican style with different options everyday if buffet is available or they are cook in the moment when a la carte. You get to pay extra if you ask for any alcoholic drinks. Rooms are big enough for a family of four, with two double beds and even a sofa bed, and every room has a tub that you could fill with thermal water if you are not comfortable with using any of the pools
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Date of stay: July 2018
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Sleep Quality
Trip type: Traveled with family
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bkraw1 wrote a review Jun 2018
10 contributions4 helpful votes
We arrived at noon but weren't allowed into our room until 3pm.Despite only about 20% occupancy and the room being ready. We were allowed to use the pool facilities while we waited but without a room to change in we had to take our suitcase poolside and change in the public bathroom!(In hindsight we could have left our stuff in the car and changed in the car park!!) When we finally did check-in the receptionist had a face like thunder and seemed annoyed.We were finally shown to our room and then I had to bring all our stuff up from the pool myself- No help from the staff (although he did hang around waiting for a tip-awkward). Poor building design made for excellent acoustics.The slightest sound was amplified and echoed all around the acommodation.Didn't sleep a wink, it was like sleeping in an echo chamber! Guests above us decided to drag the furniture around at midnight, it sounded like an earthquake in our room. Service was poor or non-existent.Housekeeping staff were noisy and even banged on our door despite having the "Do not disturb" sign displayed.No pool service.Had to walk the entire length of the hotel to the bar to order anything.Then it took 30 mins to arrive (We had only ordered 2 beers). Spa was closed the whole time we were there except for the morning we checked out when we didn't have time.Kind of defeated the point of visiting a spa hotel!! Only 2 wait staff in the restaurant so service was slow.Even though there were only 3 tables to serve!Food was meh :/ Basically we left more tired and stressed than when we arrived.... I would not recommend staying here.
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Date of stay: June 2018Trip type: Traveled as a couple
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Sarah C wrote a review Mar 2018
San Diego, California130 contributions74 helpful votes
This is a beautiful location & a great concept. The rooms each have a tub you can fill with with thermal water, and it’s fast! The beds are small but comfortable. It’s clean. I was personally disappointed with the spa. The massages are very reasonable, but it took them a long time to find something to massage me with that wasn’t heavily perfumed. They also mislabel what they do as aromatherapy. There are no essential oils involved. But overall, great deal!
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Date of stay: March 2018Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
CA$126 - CA$175 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
64
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Frequently Asked Questions about Hotel y Aguas Termales de Chignahuapan
Which popular attractions are close to Hotel y Aguas Termales de Chignahuapan?
Nearby attractions include Cascadas Quetzalapan (2.5 miles), Basilica of the Immaculate Conception (2.5 miles), and Aguas Termales de Chignahuapan (0.02 miles).
What are some of the property amenities at Hotel y Aguas Termales de Chignahuapan?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hotel y Aguas Termales de Chignahuapan?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Hotel y Aguas Termales de Chignahuapan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel y Aguas Termales de Chignahuapan?
Conveniently located restaurants include Rincón Mexicano Restaurante, Restaurante El Veneno, and Antojitos Dona Chuy.
Are there opportunities to exercise at Hotel y Aguas Termales de Chignahuapan?
Yes, guests have access to an indoor pool and a sauna during their stay.
Are there any historical sites close to Hotel y Aguas Termales de Chignahuapan?
Many travelers enjoy visiting Relojes Centenario (6.9 miles).
Is Hotel y Aguas Termales de Chignahuapan accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.