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Crowne Plaza Puebla

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Traveler (17)
Room & Suite (19)
Dining (13)

About

Location
Cleanliness
Service
Value
For business or pleasure we are the best option in Puebla. Located on one side of the Mexico City - Puebla highway, it has easy access to us if you arrive at the airport in this city as we are 5 minutes from this point and just 5 minutes from the main bus terminals. Our proximity to the most important industrial areas of Puebla will give you an easy commute. Our modern facilities, Business Center
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Indoor pool
Laundry Service
Meeting rooms
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Family
HOTEL CLASS
Hotel links
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Special Offer:Save More on Your Rate
Hotel deals
51Reviews
78Photos
2Q+A
2Room tips
Traveler rating
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Popular mentions
Stayed one night for a business trip. The property is very nice and modern. The front staff is very nice and eager, bilingual. The hotel room is very nice and comfortable with enough electrical outlets to recharge your laptop/phone. I did not have the chance to try the gym
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Response from ErikaH2196, Guest Relations Manager at Crowne Plaza Puebla
Responded Oct 30, 2018
Hi, rcmtrekker! It's good to know about you! Thanks for sharing your comments about your stay. As we can see, you had a pleasant stay with us. We're going to coach our kitchen staff to improve the service and make it faster. We're glad to know that about other services you were satisfied and we regret that you have that perception of our services. We really hope you give us the chance to come again to prove those inconveniences were just an exception. Hope to see so soon! Regards, Guest Service Manager
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It is a new hotel with a beautiful pool, good option for Puebla. However the rooms are between a hotel and a suite. The food in the two restaurants are great and inexpensive. Parking free also and in the main street of Puebla, however not close to tourist areas.
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Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza Puebla
Responded Apr 23, 2018
Dear Mr. Etame Crowne Plaza Puebla appreciates the space you gave us to share your comments about your experience with us. Your opinion is essential, and we are gratified to know that our facilities and products have met your expectations. Please, do not hesitate to book with us for your next visit to Puebla. Sincerely, Customer Service Manager.
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The location is at the entrance of the city if you come from CDMX of Veracruz. But the hotel is far away from Puebla downtown and Angelopolis, if you plan to visit or work on those places, this is the wrong location. I did my reservation with the ICHotels app and the price per
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Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza Puebla
Responded Apr 11, 2018
Dear Mr. Andres S. We value and respect your comments, thank you very much for your comments. Our proximity to the highway allows our guests to move anywhere in the City, Angelópolis and the Historic Center is between 15 and 20 minutes, 5 to 10 minutes from the main companies and industrial area of ​​the City.  On the other hand one of the advantages of booking through our reservation center is the weekend promotional rates, packages with breakfast included, as well as exclusive rates for members of the IHG Rewarsd ​​Club Loyalty Program, our rack rate is the fee Normal charged for the hotel based solely by night and occupation, it is not considered any promotion or package. We would love to get more information about the date and the room that you occupied in order to review it and determine the pertinent action, please contact me at the following email atencionaclientes@crownepuebla.com. It is important to mention that our rooms are equipped with elements such as the dryer, iron among others. In advance, I offer you sincere apologies for the inconveniences presented by your stay with us, we intend to correct these faults. We appreciate your feedback, it is very valuable, rest assured that your comments will be taken into account.   We will keep an eye on your information. We want to have the opportunity to have your information and especially with the opportunity to change your experience. We appreciate your feedback, it is very valuable, rest assured that your comments will be taken into account.   We will keep an eye on your information. We want to have the opportunity to have your information and especially with the opportunity to change your experience. Sincerely Customer Service Manager
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The facilities and the cleaning is great, unfortunately most of the staff is learning and they don’t have a coach. The front desk person leave 3 times to attend someone else because I go to the ATM, no recognition of IHG member and the bartender denied service because he “don’t
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Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza Puebla
Responded Mar 1, 2018
Appreciable Benjamín H. We thank you infinitely for the time you have invested in sharing your comments about your past stay with us. Your feedback is very valuable, of course they will be taken into account and those details will be corrected. We hope that this does not affect your preference and we continue counting on your preference. Regards, Customer Service Manager.
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I have never been treated like this . In March, 2017 I made 9 different reservations (guaranteed with 2 credit card numbers) for staying in November 2017, each being confirmed and emailed back by the Hotel with a confirmation number ( 61887807, 61887791 61887806, 61887760,
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Responded Sep 6, 2017
Good evening, LucyDRG Crowne Plaza Puebla, is a great institution so under no circumstances would we lend ourselves to perform any activity that will affect in any way any of our clients. As it is a policy in all hotels, a check must be made to the card number granted at the time of booking to ensure that they have sufficient funds to cover the amount of such reservation, however, this time for consideration to guests We did not do it from the time of reservation. Due to the date of arrival, the verification of the card number was performed, unfortunately for the clients it was declined, as this situation was notified and even alternatives were offered.  For security of all establishments and customers, only the last four digits of the cards are printed. We are very sorry that we can not offer you any other alternative than the ones offered. Regards Customer Service Manager
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1234
Hi there, does anyone know how far this is from zocalo? What are the transportation options? Thanks!
Tiene room service las 24 hrs ?
Hola drburguet, Si contamos con servicio de Room Service las 24 hrs. Es importante aclarar que el servicio de Room Service es exclusivo de nuestro restaurante Serdán 794
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"This hotel is well located for business travelers visiting VW. The city centre is about 15 min away by taxi."
"Reserven con la app de ICHotels."
PRICE RANGE
$58 - $88 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
154
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