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Presidente InterContinental Puebla

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Boulevard Hermanos Serdan No 141 Col. Amor, Puebla 72140 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!Luxury weekends
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Traveler (63)
Room & Suite (33)
Dining (21)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Presidente InterContinental Puebla
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 131 hotels in Puebla
Travelers' Choice
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away
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Hotel links
Special Rate:Luxury weekends

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Boulevard Hermanos Serdan No 141 Col. Amor, Puebla 72140 Mexico
Name/address in local language
Getting there
Juarez Intl Airport61 miSee all flights
Huejotsingo Airport11 miSee all flights
See all nearby hotels
107Reviews12Q+A5Room tips
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Popular mentions
Sergio Matute wrote a review Jun 2020
8 contributions
I had to be in Puebla for three weeks during the COVID19 pandemic, I was concerned about what that would be like but the staff at the Presidente Intercontinental Puebla had everything figured out. The facility was perfectly clean and organized in a way that I never knew there were other guests, service and food were great and the staff made everything possible to make the stay as good as it is under normal circumstances. I’m typically a Marriott person, I’m probably going to be switching to IHG.
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Date of stay: June 2020Trip type: Traveled on business
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Response from InterContiPuebla, General Manager at Presidente InterContinental Puebla
Responded Jun 20, 2020
Dear Mr. Matute, Thank you for taking the time to tell us about your experience at Presidente InterContinental Puebla. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental Puebla. Sincerely, F. Ruano General Manager
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Joseph T wrote a review Mar 2020
4 contributions
This Hotel/Resort was amazing! Amenities, Personal service and the beautiful layout and format of the hotel was incredible. When I return to Puebla, this will be the only place I'll stay at. in conjunction with my IHG Rewards, I couldn't have wished for a better experience! Manuel Lopez (The Bellboy) was absolutely amazing as well. He spoke very good English, recommended wonderful local cuisine and was the epitome of a gentleman.
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Date of stay: January 2020Trip type: Traveled solo
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Response from InterContiPuebla, Gerente at Presidente InterContinental Puebla
Responded Mar 15, 2020
Dear guest, We appreciate your preference for InterContinental Puebla and your comments. It's a pleasure to know that your experience was pleasant and that our staff makes you feel welcome every time you visit us. We'll be waiting for your return. Sincerely, F. Ruano General Manager
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Mario D wrote a review Jan 2020
2 contributions
I have been in this hotel four times and in every stay it has been great. The whole staff is always taking care of guests. Especially Aime at the Club InterContinental, she is very nice with all guests and always looking after what you need. Additionally having a great conversation and recommendations about hotel amenities and places to visit. Overall a great experience, highly recommended!
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Date of stay: January 2020Trip type: Traveled on business
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Response from InterContiPuebla, Gerente at Presidente InterContinental Puebla
Responded Mar 15, 2020
Dear guest, We appreciate your preference for InterContinental Puebla and your comments. It's a pleasure to know that your experience was pleasant and that our staff makes you feel welcome every time you visit us. We'll be waiting for your return. Sincerely, F. Ruano General Manager
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LIndaSS1 wrote a review Nov 2019
London, United Kingdom9 contributions10 helpful votes
On the good side: extremely helpful staff overall, with a shout-out to the concierge staff in particular who dealt with some unusual requests. Food average, no more, rather bland for Mexican. The rooms are run down - could do with new carpets and a coat of paint. No ATM in hotel and the front desk would not change money - had to go to a nearby hotel And it is in the middle of nowhere, not near the town centre with nothing to do in the area.
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Date of stay: November 2019
Cleanliness
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Sleep Quality
Trip type: Traveled on business
2 Helpful votes
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Response from InterContiPuebla, Director General at Presidente InterContinental Puebla
Responded Nov 29, 2019
Dear guest, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental PRESIDENTE PUEBLA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, S. Coudon General Manager
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Sramos1984 wrote a review Nov 2019
Tucson, Arizona, United States3 contributions
We spent a week at IHC for business then leisure. It was exceptionally great. Everyone focuses on helping you enjoy your visit. They provide every service with a smile and a kind word. Every morning we were welcomed with a smile and great service for breakfast. They go above and beyond in caring for our needs. The front desk staff found a night pharmacy and got me medicine when I needed it after hours. When I needed a repair to my suit the breakfast staff helped me get it fixed. The door staff made sure we had safe taxi's and lots of important information. There was nothing they overlooked or left to chance. It was clear they have been trained to do a great job, however they are also consummate professionals who have a lot of pride in their work. We had a hard time leaving so we would wholeheartedly recommend this hotel if you want to feel comfortable and at ease visit the IHC at Puebla.
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Date of stay: November 2019
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Response from InterContiPuebla, Manager at Presidente InterContinental Puebla
Responded Nov 15, 2019
Dear Ms. Ramos, Thank you for taking the time to tell us about your experience at InterContinental PRESIDENTE PUEBLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental. Sincerely, S. Coudon Genral Manager
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LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
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Frequently Asked Questions about Presidente InterContinental Puebla
Which popular attractions are close to Presidente InterContinental Puebla?
Nearby attractions include El Ciego (0.4 miles), Virgen de la Inmaculada Concepcion (0.7 miles), and Cuches Dance Hall & Discoteca (0.7 miles).
What are some of the property amenities at Presidente InterContinental Puebla?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Presidente InterContinental Puebla?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Presidente InterContinental Puebla?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Presidente InterContinental Puebla?
Yes, parking is available to guests.
What are some restaurants close to Presidente InterContinental Puebla?
Conveniently located restaurants include Sonora Prime Puebla, Napoli Ristorante Pizzeria, and La Estancia Argentina. Avenida Juárez..
Are there opportunities to exercise at Presidente InterContinental Puebla?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Presidente InterContinental Puebla?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Presidente InterContinental Puebla?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Presidente InterContinental Puebla offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Presidente InterContinental Puebla?
The staff speaks multiple languages, including English, Spanish, and German.