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Presidente InterContinental Puebla

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Traveler (138)
Room & Suite (301)
Dining (62)
Overview
  • Excellent47%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible4%
Travelers talk about
“business trip”(13 reviews)
“heated pool”(6 reviews)
“head concierge”(2 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Presidente InterContinental Puebla
Special Offer: Book Direct and Save
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Offers from Presidente InterContinental Puebla
Special Offer: Book Direct and Save
Hotel deals
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (550)
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165 results
Traveler rating
75
40
26
15
9
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75
40
26
15
9
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All reviewsbusiness tripheated poolhead conciergebig restaurantoffer complimentaryexecutive flooravenida juarezanother guestgreat propertyroom servicebit datedmain restaurantother hotelsdowntown pueblarooms are bigvalet parkinggym
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1 - 5 of 165 reviews
Reviewed 4 weeks ago via mobile

Pictures look far better than the hotel itself. The hotel is old and need updating. Sheets had a couple of visible stains (although they seemed they had been washed luckily!!). Rooms are quite far from the lobby which is not a big issue but I...More

Thank PitaRG
Response from Stephan C, General Manager at Presidente InterContinental PueblaResponded 3 weeks ago

Dear Guest. Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental PRESIDENTE PUEBLA. I would like to start by apologizing to you for the inconveniences you faced during your stay. We have spoken with the personnel...More

Hotel's Favorite
Reviewed April 1, 2018

I stayed in the hotel for two weeks and it was just great. My room was very nice, spacious and I really felt well there. Breakfast in the morning was good ith sufficient choices. Waiters are always willing to take up additional orders for omelettes,...More

Thank Globetrotter2409
Response from Stephan C, Gerente at Presidente InterContinental PueblaResponded April 9, 2018

Dear Guest: We appreciate your preference for InterContinental Puebla and we are very pleased to know that your that your experience with us was great. We will continue working for our guests, we hope you come back soon. Sincerely, S.Coudon General Manager

Reviewed July 7, 2018 via mobile

This is a really lovely property with, for the most part, a pleasant and helpful staff. But, as many have said before me, it needs updating. There are problems with the air conditioning, hot water, and internet (which is awful). The staff is very young,...More

Thank Robert F
Response from Stephan C, General Manager at Presidente InterContinental PueblaResponded 5 weeks ago

Dear Mr. Fuhrmann, Thank you so much for taking the time to let us know about your experience at InterContinental Puebla. We want to apologize for the inconveniences you had during your stay. We have spoken with our colleages about the service and we are...More

Reviewed April 29, 2018

Good hotel, good service, big and comfortable rooms. Unfortunately needs better maintenance: a bulb in bathroom was not working, the painting on ceiling was ugly, on the corridor the smell was not that good...More

Thank Alan P
Response from Stephan C, General Manager at Presidente InterContinental PueblaResponded April 30, 2018

Dear Guest: We appreciate your visit to InterContinental Puebla and your comments about your last stay. We apologize for the inconvenience that you had and our team is working on them so it doesn't happen again. We hope you will give us the opportunity to...More

Reviewed April 29, 2018 via mobile

Worst stay I’ve ever had in an Intercontinental hotel. My family came to stay here for a wedding. The air in the rooms doesnt work, some rooms smell bad, the mini bar is locked, the night of the rehearsal dinner there was no hot water...More

Thank Jessica S
Response from IHGService, Guest Relations Manager at Presidente InterContinental PueblaResponded May 13, 2018

Hi Jessica S, Thank you for staying at our hotel at a time where a joyous occasion was being celebrated and for taking a moment to share your feedback. One of our goals is to offer a clean hotel environment and reliable amenities. I am...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Wheelchair access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
$71 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Puebla
#9 Business Hotel in Puebla
#9 Romantic Hotel in Puebla
#10 Luxury Hotel in Puebla
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$71 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Puebla
#9 Business Hotel in Puebla
#9 Romantic Hotel in Puebla
#10 Luxury Hotel in Puebla
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (138)
Room & Suite (301)
Dining (62)
Pool & Beach (12)
Business Center & Event Rooms (52)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"executive or club rooms facing the front have balcony access that goes to the garden"
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"ask for a higher floor with a view of popocatepetal"
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"If you don't like to travel by lift ask a room in ground floor (no stairs between levels except the..."
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"Recommend a room on the inside facing the pool - very quiet!"
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