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Presidente InterContinental Puebla

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#10 of 93 Hotels in Puebla
Certificate of Excellence
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Presidente InterContinental Puebla
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396 Reviews from our TripAdvisor Community

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Showing 125: English reviews
2 reviews
1 of 5 stars Reviewed 3 weeks ago

As it is mentioned in the IHG webpage, it is supposed that the hotel has a free parking lot with up to 170 available spots. I just wanted to testify that this is NOT TRUE. The rear parking lot has been assigned FOR EXCLUSIVE USE to another business, no-one in the hotel has informed the visitors about this situation, so... More 

Helpful?
Thank Manuel U
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Manuel, I want to begin by thanking you for sharing your thoughts with us. They are vital to our hotel as they represent the image and experiences from our guests, and it's thanks to them that we continue growing and making us able to offer an even better service. I want to offer my most sincere apology once... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2016 via mobile

You will recognize you are entering a great hotel when you see how beautiful it is inside, but there is more than meets the eye for this Intercontinental. There are hotels which looks like 5 stars but service is not up to what you see. Let me tell you that this hotel is not only the looks, it is the... More 

Helpful?
1 Thank Franco C
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Franco, Let me begin by thanking you for sharing your thoughts with us. It's been a real honor for us to be your lodging option during your stay at the beautiful City of Puebla. Here at Presidente InterContinental Puebla, we are always trying to find ways to make our guests' stay an amazing experience, and we achieve that... More 

Monterrey, Mexico
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 1, 2016 via mobile

This is a nice hotel: well located, very simple and sober but with a genuine Poblano atmosphere reflected in things such as the decoration, the excellent food and the high quality gift store. The staff was very attentive and efficient. The room was rather plain, but comfortable. I saw many foreign guests who seemed to be on business trips. There... More 

Helpful?
2 Thank M G
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest. I would like to begin by thanking you for your preference towards our hotel during your stay at the beautiful City of Puebla. We hope you enjoyed your time with us, and we hope to see you once again in a near future. Remember we are here to serve, so if you have any extra comments, or need... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 18, 2016

This was a wonderful hotel. The room was spacious, comfortable and clean. The staff was tremendously helpful in setting up tours and finding great local restaurants. I tried out the spa while I was there and got a massage....that was less than stellar and I would not use this service again. Additionally, I asked for a view of the volcano... More 

Helpful?
1 Thank Erika E
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Miss Erika, thank you for having chosen our beautiful hotel as your lodging option at Puebla's City. It's been a real pleasure to have had you with us. I'm glad to hear that you tried several of our services during your stay with us, and I'd like to thank you for your comments regarding them. I'm sorry to hear... More 

Lilongwe, Malawi
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 18, 2016

I stayed at this hotel for three days during a business trip recently. The best feature had to be the super-king size beds which I found to be enormously comfortable. The Internet was fast and reliable and good for getting work done. Breakfast room service was nicely priced - a good value - and very good too. Very pleased with... More 

Helpful?
Thank ryanrowedotcom
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with our friends of tripadvisor. it is a pleasure to know that your experience was great and the staff was helpful with you. We hope to have the pleasure to welcome you back soon in this your house. Have an excellent Day. More 

Tijuana, Mexico
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 24, 2016 via mobile

I went on a business trip to Puebla and took my girlfriend with me. I had previously stayed at this hotel but only for one Night, this trip it was 3 so I got a better glimpse of the overall experience of the hotel. The hotel itself is amazing, I love the look, the style, the service...everything was great except... More 

Helpful?
Thank SergeHK
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with our friends of Tripadvisor regarding your experience. Let me to offer you an apologize regarding our Room Service. I will take actions with our Food an Beverage Manager in order to provide a better service. We hope to have the pleasure to welcome back you soon in this your house and... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 18, 2016 via mobile

I can not say enough good things about this hotel. We were there six days this month and the hotel exceeded our expectations. First off, the hotel is beautiful and has great amenities. Our visit started out a bit rough. We arrived late in the evening and the room we had reserved had an odor problem. They immediately moved us... More 

Helpful?
Thank Angela F
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest Thank you for sharing your comments with us, It is a pleasure to know that your stay was agradable and the staff was helpful and agradable with you. We will share your comments in order to follow offering unforgettable experiences. We hope to have the pleasure to welcome you back soon in this your house. have an excellent... More 

New York City, New York
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 7, 2016 via mobile

A very nice hotel for the price. The Lobby has a beautiful skylight with the traditional designs from Puebla. The size of the rooms are fine and the bathrooms were very nice. The Pool is heated which was perfect for a night of swimming. The service was good. We had a great stay.

Helpful?
Thank Paty B
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with us. It is a pleasure to know that your stay was great and you enjoyed our facilities and the staff was great with you. We hope to have the pleasure to welcome you back soon in this your house. Have an excellent day. More 

pa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 26, 2016 via mobile

I am in the hotel right now and the front desk iis great but their lounge is awful They have no food and they purposely do t replace the food to save costs. I m attaching pictures to show what lounge looked today at 10 am when breakfast does not get over till 11 AM. Prateek

Helpful?
Thank prats22
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with us. Let me to offer you an apologize for the inconveniences that you had in our Club Lounge. I will take actions with my Food and Beverage department in order to avoid to happen again. We hope to have the opportunity to welcome you back again in order to prove our... More 

Sint-Amands, Belgium
Level Contributor
148 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed March 18, 2016 via mobile

I stayed here for business and was very pleased so would definitely recommend this place. The room was very spacious and crisp clean. The whole place was incredibly quiet allthough the elevator next to my room could be a little irritation at rush hour. Staff was utmost friendly and helping in a spontaneous way however they could. There is breakfast... More 

Helpful?
Thank DeWolf77
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with us, it's a pleasure to know that your stay was pleasant. We will to share your comments with the staff in order to follow offering unforgettable experiences. Also, thank you for your recommendations and your loyalty to our brand. We hope to have the pleasure to welcome you back soon in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away ... more   less 

Additional Information about Presidente InterContinental Puebla

Address: Boulevard Hermanos Serdan No 141, Puebla 72140, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $88 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Puebla 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Presidente Intercontinental Puebla Hotel Puebla
Hotel Style:
#5 Luxury Hotel in Puebla
#7 Family Hotel in Puebla
#9 Business Hotel in Puebla
#9 Romantic Hotel in Puebla
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