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Presidente InterContinental Puebla

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#10 of 95 Hotels in Puebla
Certificate of Excellence
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Presidente InterContinental Puebla
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405 Reviews from our TripAdvisor Community

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Showing 131: English reviews
Memphis, TN
Level Contributor
110 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I picked this from all the other hotels in town partly because I’m working on my status at IHG and I’ve always thought highly of the Intercontinental brand. The hotel had very favorable reviews and their website seemed to make it out to be quite a higher-end offering in Puebla. After staying there, however, I was really disappointed and felt... More 

Helpful?
Thank MemTrav
A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW via mobile

I have stayed at the InterContinental many times for work over the last 16 months. I have been very happy with my stay each time. The building is pretty large and what I would classify as "grand". Lot's of marble throughout. The hotel staff is courteous and has always been helpful. I like that there are two restaurants in the... More 

Helpful?
Thank A TripAdvisor Member
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, thank you for your kind comments. As you already know, we are always working to offer nothing but the best services and facilities Puebla has to offer, and thanks to your comments we can see that our goal is being achieved. Remember we are always eager to welcome you back with us. Please do not hesitate in reaching... More 

Oxnard, California
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this place is simply perfect. Their staff is top of the line. Everyone is so professional & friendly. Beyond helpful when you need anything. The rooms are very spacious. The bathtub is the largest I've ever seen which was perfect to bathe my pup. Puebla has very few pet friendly hotels. My pup was treated like royalty here.... More 

Helpful?
Thank Sara0116
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Sara, thank you for sharing your thoughts with us. It's been a real honor to have had you with us. and we hope to see you again very soon. As you have mentioned already we are one of the few pet friendly hotels in Puebla, having adequate rooms for them. We believe they're part of the family, and as... More 

Portugal
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything is excellent: the reception crew, the bar, the amazing breakfast, the employees, the service. The hotel has a very central location, and in 5 minutes walking, you reach Avenida Juarez, where very nice restaurants and bars await you. The price is comparable, or even lower, to "equivalent" hotels which are not so centrally located, or than even have a... More 

Helpful?
Thank PauloBaptista
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Paulo, Thank you so much for sharing such kind words with us! As you have already seen, we strive to offer nothing but the best service and facilities in the beautiful City of Puebla, and thanks to comments like yours we can see that goal is being achieved. We will share your comments with our staff to let... More 

Estado de Mexico
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Good choice for a family vacation. Pool is heated and restaurant is a great option. Service is great and very friendly. Close to downtown while also not in a very crowded neighborhood. Great for families.

Helpful?
Thank Viaja S
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, thank you so much for sharing your thoughts with our friends at Tripadvisor. It's been a pleasure to have welcomed you at this your home at the beautiful City of Puebla, and we hope to see you again very soon. We'll let our team know your comments and we'll use them to keep on improving so we can... More 

Tipton, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at the Hotel numerous times and the staff and head concierge Alejandro have always made the visits pleasurable experiences. This time was no different. It was a last minute business trip and due to two major events in town no rooms were available, yet with a call and some patience I had a room when I arrived.... More 

Helpful?
Thank efaubert
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, I want to begin by thanking you for your continuos preference towards our beautiful hotel. I'm so glad to hear that we've been your go to choice when traveling to Puebla's City, remember it's always an honor to welcome you with us, and we hope to see you again very soon. I will gladly transfer your comments to... More 

2 reviews
1 of 5 stars Reviewed August 2, 2016

As it is mentioned in the IHG webpage, it is supposed that the hotel has a free parking lot with up to 170 available spots. I just wanted to testify that this is NOT TRUE. The rear parking lot has been assigned FOR EXCLUSIVE USE to another business, no-one in the hotel has informed the visitors about this situation, so... More 

Helpful?
Thank Manuel U
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Manuel, I want to begin by thanking you for sharing your thoughts with us. They are vital to our hotel as they represent the image and experiences from our guests, and it's thanks to them that we continue growing and making us able to offer an even better service. I want to offer my most sincere apology once... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2016 via mobile

You will recognize you are entering a great hotel when you see how beautiful it is inside, but there is more than meets the eye for this Intercontinental. There are hotels which looks like 5 stars but service is not up to what you see. Let me tell you that this hotel is not only the looks, it is the... More 

Helpful?
2 Thank Franco C
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Franco, Let me begin by thanking you for sharing your thoughts with us. It's been a real honor for us to be your lodging option during your stay at the beautiful City of Puebla. Here at Presidente InterContinental Puebla, we are always trying to find ways to make our guests' stay an amazing experience, and we achieve that... More 

Monterrey, Mexico
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 1, 2016 via mobile

This is a nice hotel: well located, very simple and sober but with a genuine Poblano atmosphere reflected in things such as the decoration, the excellent food and the high quality gift store. The staff was very attentive and efficient. The room was rather plain, but comfortable. I saw many foreign guests who seemed to be on business trips. There... More 

Helpful?
2 Thank M G
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest. I would like to begin by thanking you for your preference towards our hotel during your stay at the beautiful City of Puebla. We hope you enjoyed your time with us, and we hope to see you once again in a near future. Remember we are here to serve, so if you have any extra comments, or need... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 18, 2016

This was a wonderful hotel. The room was spacious, comfortable and clean. The staff was tremendously helpful in setting up tours and finding great local restaurants. I tried out the spa while I was there and got a massage....that was less than stellar and I would not use this service again. Additionally, I asked for a view of the volcano... More 

Helpful?
2 Thank Erika E
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Miss Erika, thank you for having chosen our beautiful hotel as your lodging option at Puebla's City. It's been a real pleasure to have had you with us. I'm glad to hear that you tried several of our services during your stay with us, and I'd like to thank you for your comments regarding them. I'm sorry to hear... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away ... more   less 

Additional Information about Presidente InterContinental Puebla

Address: Boulevard Hermanos Serdan No 141, Puebla 72140, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $88 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Puebla 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Presidente Intercontinental Puebla Hotel Puebla
Hotel Style:
#5 Luxury Hotel in Puebla
#7 Family Hotel in Puebla
#9 Business Hotel in Puebla
#9 Romantic Hotel in Puebla
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