Boulevard Hermanos Serdan 141 Colonia Amor, Puebla 72140 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Presidente Puebla
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#38 of 136 hotels in Puebla
Location
4.3
Cleanliness
4.6
Service
4.8
Value
4.3
Located near FINSA industrial zone, 15 mins. away from Volkswagen and easy access to Industrial Parks Resurreccion, 5 de Mayo, Puebla 2000, CHACHAPA and Puebla International Airport (PBC). Walking easily reach Galerias Serdan and Av. Juarez and visit the magical towns of Cholula and Atlixco as well as Val'Quirico.
A few minutes away from the hotel you will find the Historic Center and Angelopolis with the Barroco International Museum and Estrella de Puebla as its main attractions.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Solarium
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish, German
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
118Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
Boulevard Hermanos Serdán 141 Colonia Amor, Puebla 72140 Mexico
Name/address in local language
Getting there
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111Reviews12Q+A5Room tips
Reviews
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Most Recent
I am a big fan of InterContinental hotels and have stayed at least once at all of the other ones in Mexico and almost all of them in Central America as well. I was in Puebla for a weekend visit and wanted to try this one out as well. I am sad to say that this hotel seems to be completely overlooked by InterContinental's quality control people because it is a dump--at least the rooms, that is. The rooms have old, worn, and stained carpeting, and the bathroom was a nightmare. Gross, cracked sink with faucets from who knows when, bathtub with a curtain and similarly old, yucky-looking faucets. The bathroom door was all banged up, marked up and basically ruined. Paint chipped all over the place in the room. Ancient air conditioner (although it worked, thankfully!) No place to store towels so they just set them all on the sink. The only good thing about the room was that the bed was the typical InterContinental bed which was very comfortable, clean, and lovely. The hotel employees are very nice and courteous and the public areas of the hotel (except for the old elevators and long, yucky-looking hallways that need repainting) are decent. The hotel's social media focuses basically just on places that actually look decent and some of the rooms that maybe were renovated? But you will likely end up in a room straight out of the 1980's (or longer ago) and not in a good way. This hotel urgently needs remodeling or to be changed from an InterContinental to a Holiday Inn or something. Even though the prices are good--there's a reason why. Don't stay here expecting a "normal" InterContinental hotel experience. Sorry, to say it but hopefully the hotel will get the care it needs.…
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sergio Leon, Propietario at InterContinental Presidente Puebla
Responded 3 days ago
Dear Guest, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at Presidente InterContinental Puebla. I apologize for not meet your expectations. We strive to make each stay as pleasant and comfortable as possible; we will use your comments seriously in order to provide a better experience in the future. I hope you will give us a chance by staying with us again, to show you that your unsatisfactory stay was an exception.
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I went here, back in December of 2021, to celebrate my birthday and boy did I get spoiled rotten because I got to eat local food and received plenty of fond memories and gifts as well. If you are an Ambassador or Royal Ambassador then you will be entitled to having your breakfast and your canapes (snacks) for free. The food was delicious both for breakfast and for canapes.
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Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sergio Leon, Propietario at InterContinental Presidente Puebla
Responded May 1, 2022
Hello, Thank you for taking the time to tell us about your experience at InterContinental Puebla. We are very pleased to know that your stay was amazing. Please know that your feedback is extremely valuable to us. Again, thank you for choosing InterContinental, and if I can assist you, please let me know. Sincerely,
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I had to be in Puebla for three weeks during the COVID19 pandemic, I was concerned about what that would be like but the staff at the Presidente Intercontinental Puebla had everything figured out. The facility was perfectly clean and organized in a way that I never knew there were other guests, service and food were great and the staff made everything possible to make the stay as good as it is under normal circumstances. I’m typically a Marriott person, I’m probably going to be switching to IHG.
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Date of stay: June 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InterContiPuebla, General Manager at InterContinental Presidente Puebla
Responded Jun 20, 2020
Dear Mr. Matute, Thank you for taking the time to tell us about your experience at Presidente InterContinental Puebla. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental Puebla. Sincerely, F. Ruano General Manager
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This Hotel/Resort was amazing! Amenities, Personal service and the beautiful layout and format of the hotel was incredible. When I return to Puebla, this will be the only place I'll stay at. in conjunction with my IHG Rewards, I couldn't have wished for a better experience! Manuel Lopez (The Bellboy) was absolutely amazing as well. He spoke very good English, recommended wonderful local cuisine and was the epitome of a gentleman.
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InterContiPuebla, Gerente at InterContinental Presidente Puebla
Responded Mar 15, 2020
Dear guest, We appreciate your preference for InterContinental Puebla and your comments. It's a pleasure to know that your experience was pleasant and that our staff makes you feel welcome every time you visit us. We'll be waiting for your return. Sincerely, F. Ruano General Manager
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I have been in this hotel four times and in every stay it has been great. The whole staff is always taking care of guests. Especially Aime at the Club InterContinental, she is very nice with all guests and always looking after what you need. Additionally having a great conversation and recommendations about hotel amenities and places to visit. Overall a great experience, highly recommended!
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InterContiPuebla, Gerente at InterContinental Presidente Puebla
Responded Mar 15, 2020
Dear guest, We appreciate your preference for InterContinental Puebla and your comments. It's a pleasure to know that your experience was pleasant and that our staff makes you feel welcome every time you visit us. We'll be waiting for your return. Sincerely, F. Ruano General Manager
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On the good side: extremely helpful staff overall, with a shout-out to the concierge staff in particular who dealt with some unusual requests. Food average, no more, rather bland for Mexican. The rooms are run down - could do with new carpets and a coat of paint. No ATM in hotel and the front desk would not change money - had to go to a nearby hotel And it is in the middle of nowhere, not near the town centre with nothing to do in the area.
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Date of stay: November 2019Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from InterContiPuebla, Director General at InterContinental Presidente Puebla
Responded Nov 29, 2019
Dear guest, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental PRESIDENTE PUEBLA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, S. Coudon General Manager
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We spent a week at IHC for business then leisure. It was exceptionally great. Everyone focuses on helping you enjoy your visit. They provide every service with a smile and a kind word. Every morning we were welcomed with a smile and great service for breakfast. They go above and beyond in caring for our needs. The front desk staff found a night pharmacy and got me medicine when I needed it after hours. When I needed a repair to my suit the breakfast staff helped me get it fixed. The door staff made sure we had safe taxi's and lots of important information. There was nothing they overlooked or left to chance. It was clear they have been trained to do a great job, however they are also consummate professionals who have a lot of pride in their work. We had a hard time leaving so we would wholeheartedly recommend this hotel if you want to feel comfortable and at ease visit the IHC at Puebla. …
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InterContiPuebla, Manager at InterContinental Presidente Puebla
Responded Nov 15, 2019
Dear Ms. Ramos, Thank you for taking the time to tell us about your experience at InterContinental PRESIDENTE PUEBLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental. Sincerely, S. Coudon Genral Manager
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I chose this hotel because of good experiences at Presidente Intercontinental's around the world. This one was a big disappointment, though. I was in a first floor room that seemed to have not been used in a good while - the room smelled musty/moldy and the bathroom smelled as if the plumbing pipes were dried out (thus a foul, urine smell). Light switches were dirty and advertising materials had obviously been used over and over again. Both the towels and the robe were well-worn and frayed. That said, the bed and sheets were comfortable. Finally, when the front desk person asked how my stay was (checked out Sunday 7/28/19 in the morning) and I told him about the smell he actually rolled his eyes at me and muttered sarcastically "gracias por el comentario." The PIC in Puebla is making the brand look bad.…
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InterContiPuebla, Front Office Manager at InterContinental Presidente Puebla
Responded Jul 29, 2019
Dear Guest, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at Presidente InterContinental Puebla. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at mayitze_galmiche@grupopresidente.com Sincerely Mayitzé Galmiche Front Office Manager
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After staying at about six different hotels in Puebla, I cN finally say the Presidente Intercontental is my favorite. It is calming, restful, and ready to provide all the help they can. The room was wonderful, we asked for a suite so we could host birthday parties, swimming parties, and have room for massages in our room. All of our special requste were handled with positive, supportive help from the staff. When we hosted breakfast our family of six adults and two young children, showed up with a young dog, the staff said "no problem" the made our table in a patio adjacent to the dining room, and providided excellent service. The "club level" provides breakfast in the main dining room at no cost, and a woderful, quiet room with refreshing drinks, food and alcohol in the afternoon. Just what we needed after hosting the family, and seeing the sites of Puebla. Presidente Intercontinental is an excellent choice when staying in Puebla.…
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Date of stay: June 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from InterContiPuebla, General Manager at InterContinental Presidente Puebla
Responded Jun 16, 2019
Dear George, Thank you for taking the time to tell us about your experience at InterContinental Presidente Puebla. We are very pleased to know that your stay was amazing. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me. Sincerely, S. Coudon General Manager
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I have traveled to Puebla very frequently over the last five years for business and have stayed at many of the hotels in the area. The Intercontinental Presidente is by far the best in my opinion. The hotel is very beautiful, clean, and comfortable. The staff is always very welcoming and accommodating before, during and even after all of my stays. The hotel offers two fantastic restaurants that will never disappoint also the breakfast buffet is very stocked with gourmet and local foods ever day ! It is also important to note that the presidente is located within a short, safe walking distance of many high end restaurants on Juarez Av. The lobby bar lounge is amazing and well stocked. It’s also always staffed with very friendly, talented and welcoming people that I have always appreciated while being away from home for long periods. The hotel also offers a very beautiful courtyard with a pool and balcony rooms overlooking it for a relaxing evening. The facility offers a very equipped gym with modern equipment as well as a fantastic laundry service. I truly believe that if you need to stay in Puebla for business or pleasure this hotel will not disappoint !…
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Date of stay: May 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InterContiPuebla, Manager at InterContinental Presidente Puebla
Responded May 31, 2019
Dear Mr. Pankop, Thank you for taking the time to tell us about your experience at InterContinental Presidente Puebla. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are very happy to know that your stay at our hotel was great and you enjoy every time you come with us. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact us. Sincerely, S. Coudon General Manager
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PRICE RANGE
$76 - $105 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
presidente intercontinental puebla hotel puebla
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
200
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Claim Your Listing Frequently Asked Questions about InterContinental Presidente Puebla
Which popular attractions are close to InterContinental Presidente Puebla?
Nearby attractions include El Ciego (0.4 miles), Virgen de la Inmaculada Concepcion (0.7 miles), and Cuches Dance Hall & Discoteca (0.7 miles).
What are some of the property amenities at InterContinental Presidente Puebla?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Presidente Puebla?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Presidente Puebla?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Presidente Puebla?
Yes, parking is available to guests.
What are some restaurants close to InterContinental Presidente Puebla?
Conveniently located restaurants include Sonora Prime Puebla, Napoli Ristorante Pizzeria, and Bistro 702.
Are there opportunities to exercise at InterContinental Presidente Puebla?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Presidente Puebla have airport transportation?
Yes, InterContinental Presidente Puebla offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Presidente Puebla?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Presidente Puebla?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Presidente Puebla offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.