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InterContinental Presidente Puebla

Boulevard Hermanos Serdán 141 Colonia Amor, Puebla 72140 Mexico
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Traveler (79)
Room & Suite (27)
Dining (24)

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About

#39 of 125 hotels in Puebla
Location
4.4
Cleanliness
4.7
Service
4.8
Value
4.4
Contemporary luxury and colonial charm in a 5-star hotel in Puebla with strategic location, just minutes away from the Historic Downtown with easy access to Industrial Parks: near FINSA, Audi plant, Volkswagen plant, Puebla 2000, and the Airport. Enjoy the amenities we offer in our pet friendly hotel in Puebla. Delight yourself with the authentic taste of Puebla in our famous restaurant Cocina de los Angeles, renowned for its dishes and enjoy a unique pairing of moles with mezcal
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Solarium
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish, German
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
126Reviews13Q+A6Room tips
Traveler rating
  • 73
  • 27
  • 13
  • 9
  • 4
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Isabel S wrote a review Dec 2023
Mexico City, Mexico23 contributions6 helpful votes
I have stayed at intercontinental hotels in other parts of the world, and in Mexico itself, and this one definitely isn’t up to the brand’s standards. Far below. The stars I give this review are solely because the staff is very helpful and nice. The room we were given on the other hand, is simply awful. The room smells of damp, the beds are not made well (the duvet comes out from its cover), when I pulled out a tissue paper a used one fell out of the box (!!) … and they didnt even provide drinking water. I was really expecting soooo much better. I did raise these issues with the front desk and they were very nice and offered to change rooms.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at InterContinental Presidente Puebla
Responded Jan 13, 2024
Hi N1927CIisabels, Thank you for staying at our InterContinental Hotels Presidente Puebla. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy. We want our guests to enjoy great experiences that enrich their lives, broaden their outlook, and make the most of their time with us to live the InterContinental life. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team to process the necessary upgrade we need. Thank you for your feedback and for choosing us for your lodging needs. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angel H wrote a review Oct 2022
Mexico City, Mexico207 contributions69 helpful votes
+1
Hotel's Favorite
Very comfy and luxury hotel. Very well located. You will enjoy of very good service, good amenities, spacious rooms and awesome meals. Room service 24h Nice pool right in the center of the garden of the hotel. I saw a dogs space near from the pool. This is much better than Fiesta Inn, Holiday Inn, Hotsson, but Presidente will be a little more expensive.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled on business
Room Tip: Some room have nicer views than others.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sergio Leon, Propietario at InterContinental Presidente Puebla
Responded Oct 26, 2022
Dear 607angelh, Thank you for taking the time to tell us about your experience at InterContinental Puebla. We are very pleased to know that your stay was amazing. Please know that your feedback is extremely valuable to us. Again, thank you for choosing InterContinental, and if I can assist you, please let me know. Sincerely, Mayitzé Galmiche Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew R wrote a review Aug 2022
Columbia, Maryland199 contributions216 helpful votes
I am a big fan of InterContinental hotels and have stayed at least once at all of the other ones in Mexico and almost all of them in Central America as well. I was in Puebla for a weekend visit and wanted to try this one out as well. I am sad to say that this hotel seems to be completely overlooked by InterContinental's quality control people because it is a dump--at least the rooms, that is. The rooms have old, worn, and stained carpeting, and the bathroom was a nightmare. Gross, cracked sink with faucets from who knows when, bathtub with a curtain and similarly old, yucky-looking faucets. The bathroom door was all banged up, marked up and basically ruined. Paint chipped all over the place in the room. Ancient air conditioner (although it worked, thankfully!) No place to store towels so they just set them all on the sink. The only good thing about the room was that the bed was the typical InterContinental bed which was very comfortable, clean, and lovely. The hotel employees are very nice and courteous and the public areas of the hotel (except for the old elevators and long, yucky-looking hallways that need repainting) are decent. The hotel's social media focuses basically just on places that actually look decent and some of the rooms that maybe were renovated? But you will likely end up in a room straight out of the 1980's (or longer ago) and not in a good way. This hotel urgently needs remodeling or to be changed from an InterContinental to a Holiday Inn or something. Even though the prices are good--there's a reason why. Don't stay here expecting a "normal" InterContinental hotel experience. Sorry, to say it but hopefully the hotel will get the care it needs.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sergio Leon, Propietario at InterContinental Presidente Puebla
Responded Aug 6, 2022
Dear Guest, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at Presidente InterContinental Puebla. I apologize for not meet your expectations. We strive to make each stay as pleasant and comfortable as possible; we will use your comments seriously in order to provide a better experience in the future. I hope you will give us a chance by staying with us again, to show you that your unsatisfactory stay was an exception.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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abrelascajas wrote a review Mar 2022
Tijuana, Mexico236 contributions292 helpful votes
I went here, back in December of 2021, to celebrate my birthday and boy did I get spoiled rotten because I got to eat local food and received plenty of fond memories and gifts as well. If you are an Ambassador or Royal Ambassador then you will be entitled to having your breakfast and your canapes (snacks) for free. The food was delicious both for breakfast and for canapes.
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Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sergio Leon, Propietario at InterContinental Presidente Puebla
Responded May 1, 2022
Hello, Thank you for taking the time to tell us about your experience at InterContinental Puebla. We are very pleased to know that your stay was amazing. Please know that your feedback is extremely valuable to us. Again, thank you for choosing InterContinental, and if I can assist you, please let me know. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sergio Matute wrote a review Jun 2020
8 contributions
I had to be in Puebla for three weeks during the COVID19 pandemic, I was concerned about what that would be like but the staff at the Presidente Intercontinental Puebla had everything figured out. The facility was perfectly clean and organized in a way that I never knew there were other guests, service and food were great and the staff made everything possible to make the stay as good as it is under normal circumstances. I’m typically a Marriott person, I’m probably going to be switching to IHG.
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Date of stay: June 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContiPuebla, General Manager at InterContinental Presidente Puebla
Responded Jun 20, 2020
Dear Mr. Matute, Thank you for taking the time to tell us about your experience at Presidente InterContinental Puebla. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental Puebla. Sincerely, F. Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joseph T wrote a review Mar 2020
4 contributions
This Hotel/Resort was amazing! Amenities, Personal service and the beautiful layout and format of the hotel was incredible. When I return to Puebla, this will be the only place I'll stay at. in conjunction with my IHG Rewards, I couldn't have wished for a better experience! Manuel Lopez (The Bellboy) was absolutely amazing as well. He spoke very good English, recommended wonderful local cuisine and was the epitome of a gentleman.
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContiPuebla, Gerente at InterContinental Presidente Puebla
Responded Mar 15, 2020
Dear guest, We appreciate your preference for InterContinental Puebla and your comments. It's a pleasure to know that your experience was pleasant and that our staff makes you feel welcome every time you visit us. We'll be waiting for your return. Sincerely, F. Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mario D wrote a review Jan 2020
2 contributions
I have been in this hotel four times and in every stay it has been great. The whole staff is always taking care of guests. Especially Aime at the Club InterContinental, she is very nice with all guests and always looking after what you need. Additionally having a great conversation and recommendations about hotel amenities and places to visit. Overall a great experience, highly recommended!
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContiPuebla, Gerente at InterContinental Presidente Puebla
Responded Mar 15, 2020
Dear guest, We appreciate your preference for InterContinental Puebla and your comments. It's a pleasure to know that your experience was pleasant and that our staff makes you feel welcome every time you visit us. We'll be waiting for your return. Sincerely, F. Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LIndaSS1 wrote a review Nov 2019
London, United Kingdom9 contributions11 helpful votes
On the good side: extremely helpful staff overall, with a shout-out to the concierge staff in particular who dealt with some unusual requests. Food average, no more, rather bland for Mexican. The rooms are run down - could do with new carpets and a coat of paint. No ATM in hotel and the front desk would not change money - had to go to a nearby hotel And it is in the middle of nowhere, not near the town centre with nothing to do in the area.
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from InterContiPuebla, Director General at InterContinental Presidente Puebla
Responded Nov 29, 2019
Dear guest, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental PRESIDENTE PUEBLA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, S. Coudon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sofia R wrote a review Nov 2019
Tucson, Arizona, United States3 contributions1 helpful vote
We spent a week at IHC for business then leisure. It was exceptionally great. Everyone focuses on helping you enjoy your visit. They provide every service with a smile and a kind word. Every morning we were welcomed with a smile and great service for breakfast. They go above and beyond in caring for our needs. The front desk staff found a night pharmacy and got me medicine when I needed it after hours. When I needed a repair to my suit the breakfast staff helped me get it fixed. The door staff made sure we had safe taxi's and lots of important information. There was nothing they overlooked or left to chance. It was clear they have been trained to do a great job, however they are also consummate professionals who have a lot of pride in their work. We had a hard time leaving so we would wholeheartedly recommend this hotel if you want to feel comfortable and at ease visit the IHC at Puebla.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContiPuebla, Manager at InterContinental Presidente Puebla
Responded Nov 15, 2019
Dear Ms. Ramos, Thank you for taking the time to tell us about your experience at InterContinental PRESIDENTE PUEBLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental. Sincerely, S. Coudon Genral Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kelly M wrote a review Jul 2019
2 contributions1 helpful vote
I chose this hotel because of good experiences at Presidente Intercontinental's around the world. This one was a big disappointment, though. I was in a first floor room that seemed to have not been used in a good while - the room smelled musty/moldy and the bathroom smelled as if the plumbing pipes were dried out (thus a foul, urine smell). Light switches were dirty and advertising materials had obviously been used over and over again. Both the towels and the robe were well-worn and frayed. That said, the bed and sheets were comfortable. Finally, when the front desk person asked how my stay was (checked out Sunday 7/28/19 in the morning) and I told him about the smell he actually rolled his eyes at me and muttered sarcastically "gracias por el comentario." The PIC in Puebla is making the brand look bad.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContiPuebla, Front Office Manager at InterContinental Presidente Puebla
Responded Jul 29, 2019
Dear Guest, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at Presidente InterContinental Puebla. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at mayitze_galmiche@grupopresidente.com Sincerely Mayitzé Galmiche Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$101 - $145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
presidente intercontinental puebla hotel puebla
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
200
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL PRESIDENTE PUEBLA $79 ($̶1̶0̶9̶) - Prices & Hotel Reviews - Mexico

Frequently Asked Questions about InterContinental Presidente Puebla
Which popular attractions are close to InterContinental Presidente Puebla?
Nearby attractions include El Ciego (0.4 miles), Virgen de la Inmaculada Concepcion (0.7 miles), and Cuches Dance Hall & Discoteca (0.7 miles).
What are some of the property amenities at InterContinental Presidente Puebla?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Presidente Puebla?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Presidente Puebla?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Presidente Puebla?
Yes, parking is available to guests.
What are some restaurants close to InterContinental Presidente Puebla?
Conveniently located restaurants include Sonora Prime Puebla, Napoli Ristorante Pizzeria, and Bistro 702.
Are there opportunities to exercise at InterContinental Presidente Puebla?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Presidente Puebla have airport transportation?
Yes, InterContinental Presidente Puebla offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Presidente Puebla?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Presidente Puebla?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Presidente Puebla offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.