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Hotel Emporio Zacatecas

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305 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Level Contributor
9 reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent location, friendly staff, authentic Mexican food. First class room. Amenities were great. Will defiantly come back soon, just loved the location and atmosphere. Bed was great, we had a wonderful sleep

Helpful?
Thank Monchoz
Grand Rapids, Michigan
Level Contributor
7 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed here while visiting Zacatecas for a wedding. The hotel is in a beautiful and convenient location, and is comfortable and modernly decorated. All of the staff were welcoming, and helped made our stay very enjoyable. I would not hesitate to stay at this hotel again!

Helpful?
Thank CJS85
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The location for this hotel is just perfect. It is in the middle of everything you may want to do and see in Zacatecas. The facility is clean and beautiful with a lot of character and charm. But like everything else in Mexico it can have better costumer service since the staff that works here don't realize how much guess... More 

Helpful?
Thank Miguel Enrique B
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed 5 nights at this nice hotel with friendly and service minded staff. The rooms are good and the food at the hotel is local and very tasty. The hotel is located downtown zacatecas with walking distance to shops and restaurants

Helpful?
Thank Martin K
Washington, DC
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We were in Zacatecas for a family wedding. Most of the group were at Meson de Jobito, but we were late making reservations and Emporio was the fall-back. There are advantages and disadvantages to both. We liked the location of Emporio across from the cathedral. The lack of AC could be a problem, although there were large ceiling fans. It... More 

Helpful?
Thank EandSR
Columbus, Ohio
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 9, 2016

Modern hotel, in the best possible location everything is within a walking distance. As other reviews noticed, AC did not work, there is a ionizer with fan in the room which helped significantly and it was not hot outside so was not a big issue. Large flat screen on the wall, but as I noticed in all hotels in Mexico... More 

Helpful?
Thank Yuri P
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2016 via mobile

A nice hotel, clean and with good service, Personnel are helpfully and service minded. The place couldn't be better, more or less in the hart of the old city, which is a lovely place to walk around and just feel the atmosphere of the history and the mining industry

Helpful?
Thank Fredrik S
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Mr.Fredrik: Thanks for your comments, we´re glad you choose your hotel, Emporio Zacatecas, guests like you is the reason to work everyday with our personal to give the better experience in our hotel. We hope to see you soon. Kind Regards More 

Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 5, 2016

AC was failing or unexistant most of my stay. Staff were nice and reasonable but I don't think I would rent a room again considering how hot it can get. Alicia seemed to be very eager to help but I wasn't really pleased overall.

Helpful?
Thank Raul L
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest Thank you so much for your coments, they help us to give a better service. We are so sorry about the AC, we hope to install the system soon so you can come back, we'll be so happy to have you here in home again. Greetings More 

Tucson, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 31, 2016 via mobile

No air conditioning. The room was unpleasantly warm even though the days weren't hot, 705F or so. The food was ok. Hotels was well-managed and in a great location. But it didn't matter because the main purpose of a hotel is a place to sleep and it was too hot to sleep in the room.

Helpful?
Thank Timothy O
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Timothy We are so ashamed about your experience, we hope to be able to install the AC system soon so yo can come back and give us another chance to make you have a better experience. Greetings More 

Lima, Peru
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 20, 2016

This is a great gem of a hotel, right in the heart of a beautiful colonial town, located immediately across the street from the jewel of the city's architecture, it's wonderful cathedral with its highly ornate facade. Parking is tight but handy. The renovated rooms that my party had were comfortable and very up to date. The breakfast buffet is... More 

Helpful?
Thank Bethesda2010
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest Thank you so much for your comments, we are so happy you enjoyed your stay with us. We'll take your advice and notify our guests from the arrival that we don't have A/C in the rooms. We hope to have you here in home soon. Best regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel Emporio Zacatecas

Address: Avenida Hidalgo No. 703 | Historical Center, Zacatecas 98000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Zacatecas > Zacatecas
Price Range: $86 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Emporio Zacatecas 3.5*
Number of rooms: 113
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Hotel Style:
#1 Family Hotel in Zacatecas
#1 Business Hotel in Zacatecas
#2 Romantic Hotel in Zacatecas
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