World class, elegant, with comfortable beds, high thread count sheets and the most beautiful bathroom on earth. Breakfast was beautiful, and eating in such an enchanting dining room makes one feel a bit like royalty. But what guests really want to know about Hotel Soledad, is how lovely their customer service is. On tour, one of my guests became very ill. The hotel staff responded immediately, with extra towels - and when things didn’t improve, called a doctor to come in the middle of the night. By morning, the guest was still very ill, and it became evident that she needed to be hospitalized. The hotel was so gracious in handling all details, having the room cleaned, and assuring my guest and her friend that they were in safe hands. The hotel staff attended the room immediately, and moved the luggage into a new room, for my other guest (her friend who stayed to help her). They also called the ambulance and sent the guest to the best hospital in Morelia, knowing she would be checked in immediately without any fuss or complicated details. I was called to the front desk, as the tour leader, and the managers phoned to assure me that my guests were in excellent hands, and that if they needed anything, they shouldn’t hesitate to ask. The manager, Francisco, asked for the contact info for the sick guest and her friend, and reached out to offer assistance. This kind of attention to care was unexpected, but so appreciated. As I had other guests on my tour, we had to depart that day, and it was a huge relief to know that these two guests were very well taken care of. Thankfully, they both caught-up with our group, and reported such gratitude that we had been at such a professional and classy hotel. Thank you to all of the staff of Hotel Soledad, especially Francisco, the front desk and housekeepers who made sure my guests were comfortable during such a stressful time.…
We love to stay at this hotel because the building is beautiful and the decorations are very elegant and tasteful. The food and drinks at the restaurant are delicious and good prices. We specially love the suites because each one is unique and different. We love the high ceilings and our favorite suites are the ones with a hot tub. Great location to walk around downtown Morelia and hear the Cathedral bells. There's an Oxxo and a Sanborns store right around the corner. It's one our favorite hotels in the world. The only thing missing this time was our concierge Graciela Peña. She used to make our stays so much better. She was so welcoming and full filled our requests with impeccable costumer service. She always went that extra mile that is expected at a hotel like this. The rest of the staff still give a good service but nothing out of the ordinary as we were used to with Graciela. We were celebrating our anniversary and I tried to contact someone a couple of months in advance to plan our stay and book dinner but no one was ever able to help me. The front desk told me to contact Reservations which I did but he never replied to my emails or phone calls. So on our anniversary night we were not able to get our favorite table for dinner because they had a big group to which they gave priority. We still enjoyed our stay but not as much as when Graciela was there, she used to make us feel at home are really well taken care of. Hopefully then can hire a good concierge again soon. We'll still be back.…
First, let me start this review by saying that this is truly a world-class hotel and one of the best in Mexico. The owners have done an amazing job of renovating this property, the staff is wonderful and we really enjoyed coming to the property, once again, during the Christmas season and seeing the beautiful and elaborate Christmas decorations. The food and service in the restaurant is absolutely excellent and we would put this on par with a top historical hotel in Europe. Now, Let’s discuss the one big error that is not in the hands of the management team. If you use Expedia, that charge is not to be added to the hotel bill. Expedia specifically tells hotel owners the following: “Expedia or other similar OTAs send a reservation to your property management system, Expedia will subtract beforehand the commission amount from your nightly rate, so that if the rate on your own website is at $100 a night, and the rate on the reservation is only $70 a night, a 30% commission rate applies. The commission is not to be borne by customers.” I tried to book directly with the hotel; however, they did not reply to seven or eight email messages and that, in itself, is another problem. Owners, you’re doing yourself a disservice to run such a fine luxury establishment and blow it on this one issue which I took up with the manager on duty and reception and he, very politely and professionally, told me that his hands were tied by you, the owners. Please fix this and allow us to give you the five stars you deserve!…
Exceptional property right off the main plaza. Incredible service from the moment you exit your car. Comfortable, large clean rooms, incredible setting around a courtyard with singing birds and beautiful fauna. Breakfast was amazing in the courtyard garden. Will never stay anywhere else when in Morelia.
Some of the best customer service you will find. From the valet at the front entrance, to the front desk, to the restaurant to the house cleaning crew. Everyone was great. Our host at meals, David, was very friendly and informative about the food and drink options. Everyone at this hotel cares about making your stay perfect. The hotel is just 1/2 a block off the main plaza and walking distance to lots of restaurants and shops. The valet parking makes getting in and out simple. Highly recommend this hotel for your stay.
My wife and I have stayed here 3 times since 2019 and we have immensely enjoyed each stay. When you walk through the front gates and enter the courtyard it puts a smile on our faces because it is just so beautiful here. The rooms are very elegant and the staff are so friendly and helpful. Our favorite server is David. He makes you feel welcome especially when he knew I speak very little Spanish so he told me he understood English and also spoke very good english.
The hacienda is in the heart of the city, everything Is walkable. The rooms are gorgeous, very clean and extremely comfortable. There is so much detail in every room. The staff is friendly and very welcoming. Fausto and David were great !!!!
Excellent Hotel! The best in Mexico! Best service and attention and the most beautiful architecture and decor. We always come here when we visit Morelia. Our server David was great with all his attention on us and kindness. Very profesional as well. Top notch server.
Very good breakfast and service was great. The atmosphere in the hotel and restaurant is amazing and the heritage in the building is fun to follow. I would recommend staying here and eating at the restaurant very highly. If you are in Morelia be sure to check out the hotel, even just to see the architecture and surrounding area.
The food was delicious, and the staff, especially David, was very helpful in serving us and helping us understand the menu. He was very friendly and made us feel very welcome. Food came quick and we were seated right away. The ambience of this restaurant is amazing and David really went above and beyond for us.
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