This is an outstanding hotel - one of the best. The rooms are comfortable well decorated, the grounds are beautiful and the restaurants serve exceptional food. The staff are well-trained and cannot do enough to help guests. Will definitely return here
Management of the hotel is non existend , so it seems. This is the death of evwry hotel operation!!! Condition of real estate, especially the villas 314 and 502 and others are simply terrible. Old appliances and sanatory equipment, very high CAPEX back log. Recommendation: since the hotel needs at least 4 yrs to get fixed up and personal min yr. to get trained don't book to early. What makes me mad, no Management involved in rhe day today operations. TheGM should be fired.
It was an awesome experience, the staff were always friendly and greeting you everywhere you went, the food was out of this world made by chef Mattias and his amazing team, the property is just superb and the welcome reception is impressive. Nothing is too much and you will always feel relaxed and nothing is too much! They have several very awesome restaurants and it was always handled with the utmost care, we really love food and they had everything you would need. The fresh fruit at the welcome reception bar is a fantastic touch. Thanks for making it the best!
Wow our stay here exceeded all of our expectations! From the moment we stepped onto the resort we were greeted with genuine smiles and treated like rockstars. Our host was so helpful and gave great suggestions. The resort itself is pristine and well manicured. We stayed in the Serenity Pool Villa for 4 nights. Our room was spotless and the maids did an excellent job keeping water, clean towels, and vanity supplies stocked our entire stay. It was such a treat having our own private hot tub and pool. We loved that the shower opened directly into the hot tub area. The bed was exceptionally comfortable. We dined at several of the restaurants on site including Watercourt, Banyan Cafe, and Saffron and really enjoyed the variety of foods offered. The breakfast buffet had a nice spread of fresh fruit, veggies, pastries, ethnic foods, juices, and cold and hot foods. One person who really made our trip memorable was Executive chef Mattias at Watercourt. He was kind enough to check on us during one of our dinners there and we loved chatting with him. We had the most incredible meal of our entire trip there. The braised beef with truffle mashed potatoes is to die for. We ended up dining there a second time. Our experience at the spa was also quite memorable. The girls were all so kind. Nitsha helped us from beginning to end and made sure our time there was perfect. We enjoyed the most relaxing couples massage. The pool area was also very nice to relax in. The staff at the pool bar did a great job of tending to everyone. We loved watching the sunset each night on the private beach. It does fill up fast so be sure to grab a spot early. Also Be sure to use the bikes and free shuttle service throughout the resort and nearby resorts. The staff at the front was always willing to help arrange transportation for us. Overall we couldn’t have asked for a better stay. Would definitely stay here again!…
Second time we are at the Banyan Tree in Phuket, with our children this time. One word says it all: fantastic! Ver high level of standard and well.deserved 5 stars: everything is very clean, the entire staff is very friendly and courteous. A big shout out to Executive Chef Matthias Pawlik and his team: excellent and very high standard cuisine in all restaurants and bars!