Paseo Malecon San Jose Lote 8 Zona Hotelera, San Jose del Cabo 23405 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 01/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viceroy Los Cabos
Updated 01/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#25 of 60 in San Jose del Cabo
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.3
Viceroy Los Cabos is located in the heart of San Jose Del Cabo on the Coast of Baja California. Named the #1 Resort in Western Mexico by Conde Nast Traveler Readers’ Choice Awards and one of the World's Greatest Places to visit by TIME Magazine, the 198-room beachfront property faces the Sea of Cortes and embodies the essence of water throughout its architecturally stunning design. Resort amenities include multiple lively restaurants and bars, four pools (including one adults only) a luxury spa with 11 treatment rooms, and a state-of-the-art fitness center curated by Los Angeles-based celebrity trainer, Harley Pasternak. Escape the heat in the screening room to relax with a movie screening or enjoy sporting events or boardgames in the Games Room. The historic downtown area is just moments away by taxi or one of the complimentary bicycles available to rent.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Bicycles available
Boating
Diving
Game room
Hiking
Horseback riding
Snorkeling
Aerobics
Bicycle tours
Billiards
Fishing
Table tennis
Board games / puzzles
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Conference facilities
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish, German
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
31Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
Paseo Malecon San Jose Lote 8 Zona Hotelera, San Jose del Cabo 23405 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $18/day
879Reviews44Q+A91Room tips
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This was our second trip to the Cabo area and our second stay at the Viceroy Los Cabos. Again it did not disappoint!! It is without a doubt one of the most beautiful and luxurious places to stay. The rooms and villas are phenomenal and the staff/service provided can not be beat. We will be back again for sure!!!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
Hotel's Favorite
Amaizing Design Hotel, Art, Architecture, Service, Quality, Confort, Great Location!!! Super Staff, Food absolutely wonderful, ocean views!!! An experience that if you come to Los Cabos have to at least try their Restaurants!!! In few words it’s a place you will never forget!!!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Yasbek Arellano, Marketing at Viceroy Los Cabos
Responded May 6, 2022
Dear @Designandluxury, We have no words to express our gratitude for such a raving review. Serving our guests is our sense of purpose, and we take great pride in doing so. It is with great satisfaction we learn you so thoroughly enjoyed your stay with us. Please come back soon. Sincerely, Yasbek Arellano Marketing Coordinator & Executive Assistant
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I must say that the employees that we had interactions were top notch! Thank you to our wonderful breakfast servers. Rosie , Brandon, and Gabriel. They were the highlight of this trip. My biggest complaint is with the reservations department. I made an initial reservation and my card was declined. After confirming with my CC company that I wasn’t charged, I made a second reservation. I was promptly charged with two reservations. I called my CC company , viceroy reservations and the hotel direct. Then Viceroy charged me again when they told me that I would have a refund. So I have a disputed charge and an additional charge that should have been a refund. It has been a nightmare. I have to say I wouldn’t stay there again. The people that I mentioned were lovely …but I am still waiting for my 3300.00 refund…and for the disputed charge to be handled by my CC company. I have been coming to Cabo for 28 years. Never have I ever had this problem.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Viceroy...a name associate with luxe quality - begets sore disappointed in the their exceptional lack of customer service. My wife, daughter and I were staying at a nearby hotel for a family trip, one with slides and all the silly, fun things one may have for kids. Enjoying a suite with a nightly rate of over $1k/nt, we're not adversed to high end experiences. I saw the Viceroy next door and decided we'd stroll over to check it out, for a possible return trip for my wife and I. I knew the Viceroy was known for the kind of luxe we appreciate and indulge in when not flanked by our 11yo...so we meandered over to take a peek. Well, they weren't going to let that happen. We were told we couldn't enter the property unless we were staying there. I explained I wanted to check it out to see if I wanted to stay there on my next visit. They said I could look at pictures online, which I called them out saying "that was the stupidest thing I've ever heard coming from a high end hotel". They suggested that we go the bar at the hotel..."okay, that's what I was planning on doing. Checking out the hotel and having a refreshment on the patio." They then reverted back to...you must be a registered guest. The gentleman I was speaking to was the supervisor I had requested to speak with, but apparently a bit confused, inviting me for a drink, while telling me I cannot come into the hotel. He wasn't dumb, nor his English bad, but he certainly felt my frustration. In sum...I will NEVER stay at the Viceroy, here in Cabo, or anywhere else on the planet for that matter. There are plenty of high end choices in Cabo to select from...I would encourage anyone/everyone to shop around -- as the Viceroy doesn't rate.…
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Date of stay: June 2022
Service
Helpful
+1
WOW! What an experience! We stayed 3 nights / 4 days and didn’t want to leave. Every single employee from Front Desk to Concierge to Room Service to Pool Deck to the Restaurants made us feel valued and special. Thoughtful touches such as homemade popsicles by the pool, fresh beverage upon arrival, etc. just was such a delight. The Spa, let me not forget to mention - the most magical and in depth spa experience I’ve ever had; it’s not just an in/out service, it’s an experience. And the on site dining options, just unreal. Service and Food. We can’t wait to go back! We didn’t leave the resort once, we cancelled all off-site excursions and restaurants as Viceroy truly had everything there for us!
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Date of stay: May 2022Trip type: Traveled
Helpful
We stayed for 4 nights for my boyfriend's birthday and everything was perfect. I booked a private dinner on the beach with the hotel and the set up was absolutely beautiful. The hotel is amazingly peaceful. We really loved watching the sunrise over the beach from our balcony and soaking in the balcony tub in the evening. The food, staff, pool, beaches, and spa- everything was just right.
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Date of stay: May 2022
Helpful
Response from Yasbek Arellano, Marketing at Viceroy Los Cabos
Responded May 17, 2022
Dear @Ariel Z, Reviews such as yours reinforce our sense of purpose which is satisfying our guest's needs. A lot of effort was put into creating an attractive hotel from a design and art standpoint and a luxury service experience with our friendly staff, and it is so nice to learn that we accomplished our goal of exceeding your expectations. Our associated are very happy to know you were pleased with their service and look forward to hosting you again in the future. Sincerely, Yasbek Arellano Marketing Coordinator & Executive Assistant.
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This is an updated review after talking to a manager. My original review was 3 stars. After talking to Beethoven he was very passionate about improving our stay. He found us at the pool and went out his way to talk to us. He sent a bottle of champagne to the room for my birthday and got us a private car to dinner. Because of the hospitality I am rating this hotel a 4. I can’t rate it a 5 because of the overpriced drinks and food. This hotel is priced and rated as a super luxury hotel but I feel that it’s a lot of money for nothing out of this world. While the views and aesthetics are outstanding, it is still not worth the price of $800-$1,000 night for a basic partial ocean view. Upon arrival we received our room that clearly smelled like sewer. It also felt very small and compact. They acted quickly to give us a new bigger upgraded room and we are grateful for that. However there is no justification as to why a glass of wine is $25 and so is a bowl of pasta. We also have to pay for still water when you are at the pool or eating for $7. Beyond ridiculous. For the price you are paying just for the room simple things like water at the pool should be included. Overall, staff is friendly and manager was happy to improve our stay. Whoever or whatever company owns this hotel needs to reevaluate the prices because you are taking advantage of travelers. I have stayed at high end resorts, and while pricey things were expected, I have never seen prices this high. To put things into perspective we stayed at Garza Blanca an all inclusive for the first half of our trip and that place is 5 stars in my opinion and a fraction of the price of Viceroy. The food was not mind blowing at either resort so in my opinion I would have rather have saved a few thousand and stayed at Garza. I would only recommend a one night stay to get an experience of the architecture.…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Yasbek Arellano, Marketing at Viceroy Los Cabos
Responded May 12, 2022
Dear @572tiffanyv, Thank you for sharing your impression, and we appreciate you reconsidering your review about your recent stay at Viceroy Los Cabos. As you mention, the hospitality and service of our warm and intuitive staff are without a doubt the hallmark of the resort. The hotel's architecture is very different from other properties, and it is always found to be stunning; therefore, seeing that you are not comfortable with the overall prices of the resort, we apologize for not fulfilling your expectations in that respect. Our prices are comparable with other top none all-inclusive resorts in Los Cabos and, in several cases, even lower, depending on the resort. We appreciate you staying with us Sincerely, Yasbek Arellano Marketing Coordinator & Executive Assistant.
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Beautiful resort with friendly and outgoing staff. On-site COVID testing is a huge convenience. Special thanks to Israel at the front desk for all of the “above and beyond” assistance. Looking forward to returning soon
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Yasbek Arellano, Marketing at Viceroy Los Cabos
Responded May 12, 2022
Dear @Jcschillaci, Your recommendation is a wonderful recognition of the work of all our staff. On a daily basis, we strive to deliver the best possible service to our guests, and we appreciate your comments. We look forward to welcoming you back home. Sincerely, Yasbek Arellano Marketing Coordinator & Executive Assistant.
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+1
I have no words. This resorts is pure paradise. Truly lived up to all the pictures & positive reviews I read before coming. We booked with AmEx travel and we’re treated so well. The staff throughout the entire resort - from arrival to dining to maintenance & housekeeping, concierge - all so friendly!! We had a beautiful ocean view suite and felt like we could have just stayed there for eternity!! There are so many small touches in the room - automatic blinds, dual shower heads, Amazon Alexa for music, plenty of complimentary bottled water, high end toiletries, etc. The grounds are amazing. The style of resort with all the water and wooden bungalows, beautiful plants, infinity pools, it was all just so unique and ethereal. The air even smells better at the resort 😂 We enjoyed the area by the pool on the beach so much. Nice lounge couches I’d call them that you can sit on along with traditional beach chairs. Plenty of chairs and no need to run out to the beach to reserve! Excellent friendly staff and many complimentary treats passed out throughout the day. You cannot swim in the ocean, but the beach is large & flat and great for a morning walk. The food is excellent. Breakfast was definitely a highlight for us - loved the chilaquiles!! We also love to venture of the resort and found the immediately surrounding strip and downtown San Jose deal Cabo very enjoyable for different restaurants! Only a 5 min Uber away. COVID testing was easy at the hotel. Airport transfer arranged within minutes. Really just can’t say enough good things!!…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Yasbek Arellano, Marketing at Viceroy Los Cabos
Responded May 6, 2022
Dear @caitling638, We truly appreciate your recommendation and your detailed review of all the services and amenities the hotel has to offer, We are grateful for the opportunity we had to have you as our guests and trust we are now your favorite spot for your Los Cabos vacations. Sincerely, Yasbek Arellano Marketing Coordinator & Executive Assistant.
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Came here for a vacation and worst place I have stayed in Mexico. Was charged extra for a person and not all Inclusive . Didn’t give us a tour when we checked in. I asked to speak to a a manager , never happened . I would expect more for paying $700/night.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Yasbek Arellano, Marketing at Viceroy Los Cabos
Responded May 6, 2022
Dear @Ljane3, We genuinely regret we fell short of your expectations during your recent visit. We understand the hotel was not to your liking and apologize for not fulfilling your expectations. We appreciate you choosing to stay with us. Sincerely, Yasbek Arellano Marketing Coordinator & Executive Assistant.
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PRICE RANGE
$690 - $1,118 (Based on Average Rates for a Standard Room)
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosSan Jose del Cabo
NUMBER OF ROOMS
198
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Claim Your Listing Frequently Asked Questions about Viceroy Los Cabos
Which popular attractions are close to Viceroy Los Cabos?
Nearby attractions include Playa Hotelera (0.3 miles), 11:11 Disco Room San Jose (0.2 miles), and Plaza del Pescador (0.3 miles).
What are some of the property amenities at Viceroy Los Cabos?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Viceroy Los Cabos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Los Cabos?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Viceroy Los Cabos?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Viceroy Los Cabos?
Conveniently located restaurants include Spicy tuna, Latino 8, and DoZo.
Are there opportunities to exercise at Viceroy Los Cabos?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Viceroy Los Cabos have airport transportation?
Yes, Viceroy Los Cabos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Viceroy Los Cabos?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Viceroy Los Cabos?
The staff speaks multiple languages, including English, Spanish, and German.
Does Viceroy Los Cabos have any great views?
Yes, guests often enjoy the ocean view available here.