The staff at the JW Marriott was very attentive to our requests and helped make all travel and excursions seamless! Horacio at the front lobby arrival and Yessica at the pool were our favorites! Definitely recommend this hotel for a relaxing getaway.
This hotel is amazing really beautiful. We unfortunately experienced some mishaps due to lack of misinformation. There only can be two people to a room, even a double bed room. We had to reserve another room upon arrival. Even though we had a few mishaps the staff truly made it worth the wild in particular the bellboy Carlos ! He was amazing; any information we needed. From helping us figure out how to get out covid test to ensuring we had a taxi or transportation for all of excursions. He was always nice and hospitable! Would visit the hotel again simply because of the hospitality from Carlos. Great employee!
Carlos was amazing. The hotel was amazing and the service was great. We definitely will be back. The food and ambiance was the greatest ever I will recommend to everyone I know because they exceeded everything I expected
The hotel is fairly new only 5 years old. It’s very clean and well maintained. The beds were comfortable. The hotel is directly on the beach, but you can sit by one of the many pools. They even have a salt water pool and a swim up bar. The best part however was the service. The employees were friendly and welcoming. Especially at the Griffin Club and of course Laura at Veracruz. She made my morning with her first class service. Good job everyone! We’ll be back.
Very clean, great service, awesome pools ! Heracio greeted us every time we drove on the property and was so nice and very helpful. They sanitized everything and all food was prepackaged. Employee even helped me with my luggage from all the way across the property. Would absolutely stay here again!
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