JW Marriott hotel and staff go above and beyond to make your stay/experience the best that it can be. Beautiful property, outstanding staff and beautiful view of the Sea of Cortez. Whale watching was an all day event from the adult pool. I will recommend this JW Marriott always. Thank you for the great experience. Michele from Iowa
I have yet to be disappointed in a JW Marriott property, but I have only used them on business trips and for conferences, never for a vacation. I took a chance on the property in Los Cabos, Mexico, and my wife and I were not disappointed! Before arrival, I exchanged several emails with the staff, including the concierge. I inquired about special occasion celebrations, considering it was our anniversary, and the hotel was efficient and helpful in coordinating things such as a private dinner on the beach. I was offered a higher rate to stay at the Griffin club, which is an exclusive side of the property, complete with its own pool, meal service, and other perks, such as daily use of the spa. However, there were not any oceanfront rooms available with this option, so I elected to pass. This was a good decision for us, as the extra cost would not have been worth it, however it might be more valuable to someone else, as we spoke to a few people who did enjoy the benefits. Expect about 35 minutes travel time from the Cabo San Jose airport. Keep this in mind when booking any air travel since the Cabo San Lucas airport is quite a bit further and would not be a convenient option for the San Jose side of the Cabos. The Marriott can arrange for transportation for you remotely, which requires a form to be completed and returned. The price apparently varies – we booked a non-private round trip for $80, however another couple we spoke to using the same service paid $200. Uber is available in this part of Mexico and is dirt cheap – only $6 to go from the JW to downtown San Jose, and only about $27 to go all the way to downtown Cabo San Lucas. I assume you could get it at the airport too. The property itself is beautiful. Set right on the beach behind a large dune, the setting is pristine. It’s on a sparsely populated stretch of the Sea of Cortez coast, east of San Jose. There are a couple of other hotels in this area, and some vacation homes on a golf course, but not much activity, especially compared to Cabo San Lucas. If you want quiet and peacefulness, you come to this part of the Cabos. If you want tons of action, parties, shopping, nightlife, etc. – you stay in Cabo San Lucas. Divided among roughly 5 buildings, the JW is huge and there is ample opportunity to walk around the resort and down on the beach. There are several pools, one being right in front of Building A (where we stayed), which has ocean views directly facing you. The pool in front of A is saltwater, and it’s quite refreshing. All other pools are fresh/chlorine, and at this time of year, there was plenty of seating available. The pools are showing some signs of wear, as tiles are coming off and one entire pool was closed for maintenance during our stay, but they are a beautiful blue color and quite relaxing. Several spots around the property are designed for seating/hanging out, with a few gas outdoor fireplaces on the top level, and other quaint “secret spots” as they are labeled. Everything is designed well, and I never thought I was lost or confused by anything. I suggest spending some time walking the beach, and heed the staff’s warning about the water being dangerous. I have felt few rip currents as strong as this one, and the shorebreak is fierce. Even a good swimmer would be highly vulnerable to a problem, so enjoy the beach, but stick to knee-depth water at most. Rooms are luxurious and very nice, as you might expect with JW Marriott. We had a king bed and a huge desk space, along with a massive bathroom, featuring a separate tub and shower, plus a separate toilet, all in their own spaces. The bed was comfortable, and a ceiling fan is overhead, adjustable from low up to helicopter speed. The AC worked impeccably in the room, and the maid service was excellent, with a few minor oversights, such as a missing bathmat one day, and missing towels another, but no big deal. The JW even provided a nightly turndown service, which was welcomed and generous. My only problem with these rooms was the lack of places to hang wet swimwear. This was not considered in the room design and features and would be useful at a resort like this. Amenities are plentiful at the JW Los Cabos. I’ve already mentioned the pools, but there are a few restaurants, a fantastic spa, and a good fitness center, especially by hotel standards. You can rent cars from Enterprise on-property if you want, but Uber seems to be a better option for vehicle transport – more cost-effective and much more convenient. The concierge can also set you up with quite a few excursions and activities if you wish. I booked everything we did extracurricular on my own, but the option is there for you. The main restaurant, Ua, has a wonderful breakfast buffet. It is quite expensive, and anything below Marriott Titanium will have to pay a fee. We were charged $39/pp each morning, but I was fine with it considering I booked the entire stay using points. This restaurant also features a Mexican dinner buffet only on select nights, and it is not to be missed. It was wonderful, and cheaper than the breakfast buffet! We never ate lunch because of the massive breakfast, and also never visited the Artisan restaurant for dinner. Ua is just OK outside of breakfast and Mexican buffet dinner, so keep other options in mind that are nearby and a short Uber ride away. As for the fitness center, it has a large room of machines and treadmills, an inappropriately smaller free weight area (although it does have a barbell, a Smith machine, and dumbbells up to 22kg. The free weight area should be larger, but right next to it is an open group fitness room that could give up some square footage to make the free weight area larger, which makes more sense given the use of the respective areas. During my stay the trainer was constantly apologetic for the lack of AC. It was brutally hot with no air movement in the fitness area each morning, probably 80-85 degrees, and I soaked my clothes. Apparently, the system was down for several days, but I don’t expect that to be normal. Overall, the gym is great for a hotel and was suitable for me to quench my fitness addictions early each morning. Of all the amenities at the JW, the one not to be missed has to be the spa. It is expensive for services, but you can access the entire area with your paid service, such as massage, hairstyling, etc. We had a couples massage that was great, and then spent 3 hours in the spa’s pools, steam room, and hot tub. It’s a fantastic setup, with hydrotherapy and lounge chairs, plus light snacks and drinks. I truly was shocked that even with complimentary access for Griffin club guests that we saw almost no one in there during those 3 hours. This JW Marriott has that higher-end Mexican hospitality. Service is excellent. Bellmen remember who you are, restaurant staff (especially Samuel) go above and beyond to serve you, addressing you by name each day. Any attempt to speak to the staff in Spanish, and just being overall warm and courteous, is much appreciated by them. They do such a great job to make you feel like you are being pampered and surrounded by luxury. The only area of the hotel that is missing this level of service is the front desk, unfortunately. They seem bothered or annoyed if you want to take the time to ask for any adjustments, and it feels like a car salesperson’s desk when you sit down and talk about rates, costs, etc. As impressive as the rest of the hotel staff is, the front desk is not. Perhaps we just got unlucky, but a thumbs down for them. Overall, this is a great property. Beautiful grounds, huge, refreshing pools, an entire area devoted to children’s play (although I recommend coming here without kids), a good fitness center, convenient beach access, great buffet food and service, and large, comfortable rooms make the JW Marriott Los Cabos an excellent vacation choice. I hope they consider removing their mask policy for staff soon, as it would be nice to see the faces of the great people that served us, and COVID is over, time to move on. In any case, we will definitely consider a return to this area as we had a blast in Los Cabos, and the JW was a big part of that.…
Clayde is an excellent server and took extremely great care of us the entire visit! We love the facility and extensive amenities! Whale watching is a bonus. Excellent property, services, staff and meal choices. Our room was beautiful, beds comfortable and abundant towels.
We had an amazing stay at JW Marriott Los Cabos. Everything was 5 stars + from amenities to food and service. Gemma with the concierge desk went above and beyond to get the beach bag I wanted even though the hotel did not offer that particular design. The service here is outstanding. Ricardo Hernandez and his team paid attention to every detail, were very attentive and accommodating. Alam , Moises and Miguel from UA restaurant remembered us by name and what we usually ordered. Paula, Selene, Kassandra snd Dalaya made our son’s experience at Kids Club very enjoyable. The rooms are very clean and they smell great. We will definitely return and continue to recommend this hotel to everyone traveling to the Los Cabos area.
Jorge and Daniela were fantastic! The hotel was beautiful and everyone was very nice. We will definitely be coming back to visit. The service was top notch. The fire pits are great. Flowers were pretty.
My husband and I enjoyed our stay at the JW. We started our vacation with out our luggage. Fernando was our concierge that communicated daily with us regarding the luggage. The luggage finally arrived on our 5th day ,Fernando immediately alerted us that our luggage was arriving at the hotel. It was nice to have one person to work with. All the personnel at the JW were pleasant and attentive. The property is beautiful. I did think the nightly rate was a little steep.
The breakfast here is top notch and our servers, Jorge, Karen, and Marcelo were very welcoming and professional. Be sure to try the freshly squeezed orange juice, and ask for your bacon extra crispy. The views from this place are fantastic.
I was very excited to stay at the JW Marriott as it came highly regarded by our friends who stayed last year. Unfortunately I am less than impressed overall for a few reasons - 1) The weather is cooler in January. They have two hot tubs on the property but only one is mildly warm (and far from the adult pool). The hot tub at the adult pool is colder than than the pool. When we called they said it is not an hot tub but we asked staff and they said it was a hot tub but something is broken and management has not fixed it. Ridiculous! Please fix the hot tubs especially in the winter months when it’s cooler 2) we paid for a Panoramic Ocean View High Floor. I would characterize our room as an Ocean View High Floor - NOT panoramic! Panoramic entails an unobstructed sweeping wide view. We have a palm tree in the middle of our view and you can only see one direction from the room. Please change the naming to be more accurate. 3) Little things in the room - our bath towel is ripped, our water didn’t get hot for 24 hours (just above warm), our cushion on the patio is ripped down the middle. These are things I would not expect at a JW. The service has been good but not excellent. The food has been just OK. On the positive side, the spa is very nice and I had a great massage. The room is nice absent the items listed above. Overall I would not return to this property as there are so many options in Cabo. …
The service was excellent. The staff was very attentive, they anticipated your evry need. The level of customer service was impeccable. Jorge my waiter and the rest of the staff was great. The resort grounds are gorgeous.
Our stay has been absolutely amazing! The service has been impeccable and the staff so friendly! We will be returning again soon! Willy, Steve, and Jorge were a few of the many awesome staff members we had the pleasure of meeting.