We absolutely loved Rosewood Las Ventanas. This was our first time staying at this property. We have been fortunate to stay in beautiful properties and luxury brands across the globe, and this property certainly stands out as one of the best. The hotel and design is gorgeous, the food is great, the pools and beach were amazing. We were between this and One&Only and we’re so glad we chose this property. We ate at all of the restaurants on property, and we particularly enjoyed Arbol (ate there 3 times it was great!). While everything here exceeded our expectations, the staff is what stands out and separates this property from its competitors. We would like to give special recognition to Waldo Hernandez who was so kind and gracious, my wife and I loved him. He has such a friendly demeanor and it is easy to tell that a positive guest experience is very important to him. Fernando who mans the door at La Botica is also fantastic - super friendly and ensured everyone at La Botica had a great time. We had great servers Angel and Crisanto at Arbol. And last but certainly not least, our butler staff was fantastic — Samuel, Arturo and especially Luis. Luis deftly maneuvered changes in reservations and specific requests. The Rosewood team here provided anticipatory service and we loved it. It is easy to tell why this place is called Windows to Paradise. You have gained Rosewood loyalists for life. We can’t wait to come back soon!

I think it’s always important to set perspective in a review – we are luxury travelers who usually stay at Four Seasons, Rosewood, St Regis types of properties. That is the lens for which this review is written. What sets this property apart is the service. The drivers, housekeepers and the wait staff around the pools and restaurants were nothing short of sensational. Around the pools, servers were plentiful and always provided prompt service. Our housekeeper always left nice touches around the room and the did a wonderful job providing little extra to celebrate our anniversary. We had a massage in the spa and it was one of the best ever. The restaurants are all amazing, but I would recommend eating as many meals as you can at Arbol. The setting is absolutely stunning, and the food was incredible. The hotel is capped at 50% occupancy due to COVID. They are taking it very seriously and the staff always wore masks and were constantly sanitizing everything. However, the guests were not. I rarely saw a guest wearing a mask around the property. If this bothers you, you should be aware. The property is vast. This did not bother us but if you are bringing someone who will have a hard time with a lot of walking you should be aware. I was a little shocked at the price of things. Again, we are luxury travelers so I’m usually not one to be shocked by this. One night, we had 4 martinis – after the taxes, surcharges and everything the total for the 4 martinis was $175. Traveler tips- - Book through American Express fine hotels and resorts and you will get many perks. You will receive a complimentary room upgrade when available, free breakfast each day, early check in / late checkout and a $100 credit each day. - During COVID, if you want to use the gym – make sure and book an appointment. Management advice – Keep up the excellent service – you clearly have great people. With AMEX Fine hotels and resorts, we were to receive a room upgrade when available. Despite the hotel only being at 50% occupancy, we did not receive an upgrade. This would have been a great opportunity to really surprise and delight your customers to generate loyalty.

Second time staying at Las Ventanas and I had forgotten how relaxing & romantic the atmosphere is. They added a fire pit bar in the sand, which is lit up all around at night & inviting. They have 3 main restaurants. One up top near the entrance and 1 near the main pool and another below the pool overlooking the sand and sea. Our favorite to eat at is the restaurant on the sand. In the evening they have the beach lit up and it is so romantic. It is rare to find this illuminated surrounding on the sand anywhere. What I love about this hotel is there doesn’t appear to be public beach access, so the beach is almost entirely yours. (Note there are other 5 star hotels that have public beach access next to them, so their beach is very busy).There are a few walkers & horseback riders during the day, but they walk on the lower level of the sand. The beach chairs are the most comfortable & umbrellas are available as well as immediate service for drinks & food & my favorite Evian water mist. The hotel is in a great location allowing you to go into town in about 15 minutes. Our room overlooked the main pool & sea. We were on the 1st floor which had a larger patio than the rooms on the 2nd floor with a balcony & spa. The attention to detail is beyond 5 stars. I remembered the first time we stayed there they left a sewing kit with a note that they had picked thread that matched my clothing I may need to tend to while there. This is a lovely touch. I was disappointed with the espresso in the room. Our attendant suggested I have an espresso delivered on our patio very early in the morning, so as not to disturb us. Fantastic idea and again great feature for being on the first level. If you are wondering I was up early & they heated the milk on my patio when I appeared in the morning. So it was hot & fresh. We played tennis every morning. There are 2 courts in excellent condition. We brought our own racquets & balls, however they had racquets & new & used balls there. Along with a kit on the court with cold towels, water & more Evian water mist. We will definitely go back!