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Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400 Mexico
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$1,250
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Room & Suite (533)

About

#6 of 55 hotels in San Jose del Cabo
Location
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Service
Value
2020 Travelers' Choice Best of the Best
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in authentic style. Here you’ll find unrivalled experiences and endless activities for adventure and discovery. From incredible, authentic cuisine, to unique tailored experiences, and spectacular spaces to simply be. Look forward to finely appointed accommodations and the services of an intuitive butler to ensure your stay surpasses all expectations. Let every care fall away as your surrender to total happiness.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Steam room
Concierge
Non-smoking hotel
Sun umbrellas
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
Spanish
1,174Reviews116Q+A100Room tips
Traveler rating
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Popular mentions
SRP wrote a review Nov 2020
Miami, Florida8 contributions
What a downhill, spiraling, and frankly depressing stay at the Palmilla. The main issue is that I had a valuable hat stolen by an employee from Breeze restaurant the day we arrived. But if the hotel had handled the issue appropriately, communicated with us, provided at least some kind of compensation for our horrendous stay, I wouldn’t be writing this review. Stealing can happen anywhere, I get it. I work in the hotel industry and have been in the same situation as the staff. But every level of staff we spoke to about the issue was entirely incompetent in handling that type of problem. I left the hat sitting next to me at the table, provided proof to management that I had it next to me with a picture, and they acknowledged that I went to the table with it and left the table without it by checking their cameras. There was no wind this day, we were the only ones at the restaurant since our lunch was at 4pm, and the staff were packing up chair cushions throughout our lunch. As we got up, the staff were immediately bussing that table. No one saw that hat before the staff, and the hat is black so they didn’t pick it up assuming it was dirty linens. I realized the next morning I didn’t have my hat so went and asked the hostess if she has it in a lost and found. She never responded to us. We then spoke to the food and beverage manager who was walking around, who didn’t get back until much later. Since I hadn’t heard from anyone at this point, I went to the front desk. He said he contacted security and would get back to me very soon with information. He never got back to me. So we went back again to the front desk a few hours later, and spoke to the same man. Agent seemed actively annoyed by us asking again, and told us the information is coming soon. So we waited longer...an hour or two.. and finally the food and beverage manager walked by and said “by the way, sorry, we could not find the hat anywhere.” I said along the lines of how we’re hoping to hear back from security and he froze up. Odd. Our butler was never present in any of this, and wasn’t available most of the time during our stay. We went up to the front desk a final time to formally complain about how the situation had been handled. I guess he assumed I don’t speak Spanish because he scoffed and said to his coworker in Spanish a few feet away from me “they came up here like 20 times already.” Nice. Our butler finally arrived. He said they are checking the cameras and will continue to look everywhere. The food and beverage manager happened to unfortunately be walking by and the butler asked him to speak with us again. He said the same thing, and added that I could have a free Palmilla branded hat if I’d like. Hah. He also said an employee couldn’t have stolen it because they go through a metal detector leaving the property, not realizing that a hat wouldn’t alarm a metal detector. We let the issue go for a couple of days and tried to enjoy our vacation. Our butler once spoke to us, in which he nodded in agreement that the hat had very likely been stolen. As far as other aspects of the stay, F&B is the best part. Pool service was abysmal, and we had to call housekeeping for stayover service every single day. No managers walking around and checking in on guests at the lounges or pool- a strong sign that a property has problems since they don’t want to listen to complaints all day. We overheard multiple guests complaining in the lobby, and spoke to people at the bar who said they had been coming for years and felt the experience was lacking and will hesitate to return. Butler on our final day comes to our room around 10 minutes before we were leaving for the airport (we have a personal transportation in Cabo) saying “I don’t see that you booked any airport transportation.” Laughable at that point. We came to the conclusion that the Palmilla is slipping. It’s not what it used to be and certainly overshadowed by other amazing properties in Los Cabos. No one during this time ever came to speak with us again about the hat(about 2 full days), until we HAD to ask to speak to a manager on our final night of the stay. The “on duty manager” came with a security staff to explain that they’ve been not only questioning staff and watching the cameras but “watching our movements as well.” They said they have no proof that the hat was stolen, so they are not liable. We asked him for some kind of compensation for the number of complaints during our stay. The manager was combative, and not fit for hospitality of this level of service as he escalated the situation and raised his voice. I’m sure they regret the conversation. Security implied that I stole my own hat and had it in my belongings. We were appalled. He says he has the camera footage of me entering with the hat and leaving without. I don’t have a bag, and it obviously can’t fit in my pocket. How dare he accuse a guest of scamming given the evidence showing otherwise. He said he will speak with the GM and get back to us later in the evening. Of course, later that evening, he was pleased to tell us that the GM declined to provide any compensation. I truly believe that the on duty manager didn’t give accurate information/let his emotions get in the way of telling the truth because there is no possible/logical way that a GM of a One&Only property would decline ANY sort of compensation given what we know. Supposedly this is all because they don’t have “proof,” but there’s something simply off about it all. By that logic, I don’t have proof that you don’t have proof! For all we know, the hotel could have footage of the stealing and terminated that employee but are not telling us. For the record, they declined to show us camera footage. I will be surprised if the Palmilla responds to this. They made it clear that they don’t care about our years of loyalty, and neither do they care about yours. I will be getting in touch with Kerzner, and corporate will be disgusted that their fantastic reputation was tarnished by something so easily resolved by all 5* resorts. It’s not hard to do the right thing. Montage/Las Ventanas are only a short ways away, and Costa Palmas (FS/Aman) is growing quickly. Enjoy Los Cabos.
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Date of stay: November 2020Trip type: Traveled with family
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Discover66895997873 wrote a review Nov 2020
1 contribution
They have definitely let service go here. Montage, Four Seasons, you name it and they probably provide better service than this hotel. The nature and surroundings, however, make up for it. It's truly an incredible setting. Go for a sunset cocktail but do not stay here.
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Review collected in partnership with this hotel
Date of stay: November 2020
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Response from OOPalmilla Staff, General Manager at One&Only Palmilla
Responded 3 days ago
Dear Discover66895997873 We appreciate you took a moment to share your feedback with us . We take all guest comments very seriously, and it is concerning to hear about your dissatisfaction on the service provided. Our colleagues strive to exceed the expectations of each person visiting our property, and although it seems that we have missed the mark in this case, please know that we are always making improvements in order to enhance overall guest experience. We would value the opportunity to provide you with the excellent stay that you deserve if you should decide to return. Kind Regards Robert Logan, General Manager
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SMS777 wrote a review Nov 2020
Texas36 contributions15 helpful votes
Easily one of favorite trips worldwide. Setting is amazing. Service off the charts. Our room was a Casita Jr. Suite with pool. Furnishings were a beautiful & elegant Old World Mexico. Location and view from he deck were stunning. Coffee and whale watching from your own private pool is about the best way you could start a day!
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Review collected in partnership with this hotel
Date of stay: November 2020
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Response from OOPalmilla Staff, General Manager at One&Only Palmilla
Responded 1 week ago
Dear SMS777 This definitely sounds like a dream vacations, I am really pleased to read you have enjoyed your stay with us and really thank you for your kind words. We had a lovely time hosting you at the One&Only Palmilla, and hope to see you again in the near future. Robert Logan General Manager
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YukiYamaPC wrote a review Nov 2020
Park City, Utah, United States1 contribution
The most amazing trip ever! They take COVID seriously! So incredible to get away during these crazy times. Wish all Americans took it this seriously! Thanks you one and only, this was the vacation of a lifetime. You made us feel like we had been staying with you for years. Thank you thank you!
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Review collected in partnership with this hotel
Date of stay: November 2020
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Response from OOPalmilla Staff, General Manager at One&Only Palmilla
Responded 2 weeks ago
Dear YukiYamaPC, We thank you for choosing One&Only Palmilla as your leisure destination, I could have not been more pleased by reading your amazing review. I am happy to know you have felt safe with us as that has been our main concern since our re opening. It was such a joy to host you and we hope we will continue to be your first thought when planning your next visit to paradise. Until then, we look forward to hosting you again soon. Robert Logan General Manager
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dujuan h wrote a review Nov 2020
Philadelphia, Pennsylvania11 contributions
+1
First let me say from the time we got off our flight until 5 days later when we were ushered back on our flight with grace nothing but excellence from the staff at O&O. My self and my wife visited One&Only for my birthday and where actually the first visitor post COVID shutdown. The grounds our beautiful the staff is warm and polite and the food ohhh the food excellent . This is what 5 diamond and 5 stars our made of. We missed out on the other restaurants on the grounds because of COVID return that were opening 2 weeks later but I was highly pleased with the house restaurant. I would label definitely 5 star. We stayed in junior infinity pool suite. Which was beautiful. A nice luxury but authentic Mexican feeling suite. So many different great things about this place from grounds to food to places to relax and quiet. One & Only met every need and we will definitely be returning sooner than later. Cigars something to wear snacks .. they have you covered. One of our new favorite places. So glad we picked this place for our first visit to Cabo . If your thinking about going .. Go ! :) Thanks One&Only The Hills
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from OOPalmilla Staff, General Manager at One&Only Palmilla
Responded 2 weeks ago
Dear dujuanh2015, Thank you very much for your kind comments, it is always a pleasure to find out our guests had an amazing time with us. I was more than pleased by reading your comments and we hope to see you back home really soon. Kind Regards Robert Logan General Manager
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PRICE RANGE
$749 - $1,578 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
one&only palmilla hotel san jose del cabo, one and only palmilla, palmilla cabo, one only cabo, la palmilla
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosSan Jose del Cabo
NUMBER OF ROOMS
173
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Frequently Asked Questions about One&Only Palmilla
Which popular attractions are close to One&Only Palmilla?
Nearby attractions include Jonathan Sanchez Jewelry (4.0 miles), Cuadra San Francisco (4.3 miles), and Ivan Guaderrama Art Gallery (4.0 miles).
What are some of the property amenities at One&Only Palmilla?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at One&Only Palmilla?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at One&Only Palmilla?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at One&Only Palmilla?
Yes, free parking is available to guests.
What are some restaurants close to One&Only Palmilla?
Conveniently located restaurants include Vela, El Meson, and El Matador.
Are there opportunities to exercise at One&Only Palmilla?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does One&Only Palmilla have an airport shuttle?
Yes, One&Only Palmilla offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at One&Only Palmilla?
Yes, dry cleaning and laundry service are offered to guests.
Does One&Only Palmilla offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does One&Only Palmilla have any great views?
Yes, guests often enjoy the ocean view available here.