I am a repeat solo guest, and The One and Only Palmilla holds a special place in my heart due to my many visits- 2012, 2015, 2016 (2 times), 2019, and 2023. The resort has helped me create so many amazing memories over the years! What keeps me coming back is the beautiful resort, the excellent customer service, and the amazing hospitality! The team members go above and beyond for their guests. Yun Dorado did an outstanding job helping me plan my vacation before my arrival and then she made sure everything was perfect during my stay! She even left a personal card and gift in my room to enjoy so that was a really nice touch. I really appreciated that she cared that my solo vacation was enjoyable from start to finish. Laura Peregrina, the rooms director, was so gracious and took the time to greet me at check in and walk me to my room. I have a favorite room at the resort, and she surprised me with assigning me that room, so nice! She wrote me a note welcoming me back to the resort along with a lovely presentation of chocolate covered strawberries, YUM! Ivan, Salomon, and Sujey were awesome hosts! Ivan did a great job with my requests, reservations, and doing all the packing for my return home. He was very detailed and took so much pride in taking care of all my needs during my stay. Salomon found out that mangoes are my favorite fruit so he surprised me with a big plate of mango cubes. He was also helpful with my packing needs. Sujey came to my rescue very late one night when I needed the help of a female. She was so sweet. My housekeepers Marcela, Bibiana, and Irene did a thorough job of cleaning during the day and at turndown. Tatiana Martinez at the front desk was very helpful during my stay, and she was also great with communication when I needing something after my stay! Felicitas from the Spa gave me a relaxing foot massage at the pool. Simone from the Spa took the time out of his busy schedule to speak to me, and we connected on the topic of life, individuality, and gratitude. I’m so glad that our paths crossed that day! Cesar Ortiz, Jesus, and Ivanov did a great job at Breeze Restaurant. Victor Cruz, Angel, Isander, Alberto, Manuel, and Angela always did an outstanding job throughout the week at The Agua Pool and Bar. The most enjoyable way to start my day was the Agua Breakfast. The presentation and food choices are the best I have found at any resort! I love all the Taste of Mexico dishes. My ALL TIME FAVORITE BREAKFAST at AGUA is the Berry Oats smoothie with the 3 Leches pancakes with jam and tres leches sauce. So delicious and decadent! I dream about it! I LOVE IT THAT MUCH! At breakfast at Agua, I enjoyed the beautiful scenery, excellent service, and wonderful hospitality from: Manager Grace, David Renteria, Jose Cordova, Fabiola Marquez, Sissa, Julian, Patricia, Jnes, Alejandro, Jasiel, Zareth, and Jesus. I received a going away gift at departure which I found very meaningful and special. It is a wonderful reminder of my trip. I’m thinking of coming back to celebrate my birthday solo this year! Looking forward to it! Can’t wait!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.