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Solaz, a Luxury Collection Resort, Los Cabos

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KM 18.5 Carretera Transpeninsular CSL-SJC Access B Cabo Real, San Jose del Cabo 23405 Mexico
Update from hotel: This property is temporarily closed until 06/29/2022.
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Traveler (768)
Room & Suite (215)
Pool & Beach (120)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#20 of 59 hotels in San Jose del Cabo
Location
Cleanliness
Service
Value
Travelers' Choice
To appreciate Solaz a Luxury Collection Resort, Los Cabos, is to appreciate the rich history, traditions and natural wonders that are indigenous to Baja. The newest resort in the Luxury Collection, Solaz is a 33 acre masterpiece in design. A contemporary cascading sculpture that connects the awe-inspiring desert with the vibrant blue waters of the Sea of Cortez.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Head massage
Makeup services
Massage
Salon
Steam room
Waxing services
24-hour security
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Spanish
Hotel links
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Location

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KM 18.5 Carretera Transpeninsular CSL-SJC Access B Cabo Real, San Jose del Cabo 23405 Mexico
Name/address in local language
Getting there
Los Cabos Airport14 miSee all flights
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411Reviews84Q+A71Room tips
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Popular mentions
gregory m wrote a review Oct 2021
Manhattan Beach, California1 contribution
Wow, just a complete lack of transparency and empathy. Planned a big celebration for my Wife's BIG birthday with 7 other couples coming in from around the country and were told in late July that they cancelled all reservations for all of our guests. Best explanation was something about a structural issue. I get that problems can happen but their attempt to relocate or even contact us was pathetic. I had to call them several times. When I finally did get in touch with someone they offered the Westin (and for not even the same dates). It cost me a fortune to find another 5 start hotel last minute and you can only imagine doing so for 7 couples. (many of whom used points) Just awful customer service and not so much as an apology or full explanation. Beyond disappointing... especially being a Platinum member (not that that holds much weight these days).
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Stay away!
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Sean R wrote a review Aug 2021
2 contributions10 helpful votes
Words cannot explain the utter train wreck this property unleashed upon its future guests, and Marriott failed to implement even the most basic customer service protocols to assist displaced travelers. We booked this property earlier in the spring for our honeymoon. Today, I received an email that our reservation was unilaterally canceled and the hotel was closing due to "infrastructure" problems. We were dumped like garbage. And Marriott made *zero* effort to assist its customers in finding new accommodations. When I called Marriott (and I'm lifetime Gold, not that is necessarily all that special), they could have cared less. They offered something in Aruba (?) and a Westin in Cobo--nothing to match the luxury honeymoon experience we had planned for Cabo. The customer service at Marriott was appalling, and rather than assist with finding a comparable experience, they insisted that I compromise by booking a new hotel at *current* rates (mind you, we booked back in the spring and rates are quite higher now) in another location entirely and grew angry with me when I wouldn't accept alternate locations on the spot. I mean, in terms of horrendous customer experiences with Marriott, this was the absolute worst. No empathy whatsoever. Still shocked at the rank mistreatment of loyal customers.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
5 Helpful votes
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Casey N wrote a review Aug 2021
3 contributions4 helpful votes
Fantastic experience. Edgar served as an incredible butler. Truly enjoyed our time. We stayed in a plunge pool room and loved it. Restaurants were a bit pricey and underwhelming, but overall it was a nice convenience. Unfortunately they closed the hotel on our last day. Hopefully it reopens soon. We will be back.
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
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Cvick23 wrote a review Aug 2021
San Francisco, California2 contributions2 helpful votes
Marriott never contacted me about the hotel closing. I contacted customer service FOUR times (waiting on hold for 30 min plus each time) to finally be told to reach out to a different contact that’s handling the relocation . Terrible customer service and I will avoid booking Marriott at all costs moving forward.
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Date of stay: August 2021Trip type: Traveled with friends
2 Helpful votes
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Waterwewading4 wrote a review Aug 2021
Houston, Texas204 contributions65 helpful votes
+1
The property is incredible, our room was stunningly beautiful, the photographer that did our anniversary photo shoot was amazing, the food was perfect and the pool setting created the perfect mood altering peace we all look for in a high end resort! We will be back!
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Date of stay: September 2020
Rooms
Location
Service
1 Helpful vote
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PRICE RANGE
$411 - $836 (Based on Average Rates for a Standard Room)
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosSan Jose del Cabo
NUMBER OF ROOMS
128
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Frequently Asked Questions about Solaz, a Luxury Collection Resort, Los Cabos
Which popular attractions are close to Solaz, a Luxury Collection Resort, Los Cabos?
Nearby attractions include Cuadra San Francisco (0.7 miles).
What are some of the property amenities at Solaz, a Luxury Collection Resort, Los Cabos?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Solaz, a Luxury Collection Resort, Los Cabos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Solaz, a Luxury Collection Resort, Los Cabos?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Solaz, a Luxury Collection Resort, Los Cabos?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Solaz, a Luxury Collection Resort, Los Cabos?
Conveniently located restaurants include La Deriva Restaurant, Cocina de Autor, and Frida.
Are there opportunities to exercise at Solaz, a Luxury Collection Resort, Los Cabos?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are pets allowed at Solaz, a Luxury Collection Resort, Los Cabos?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Solaz, a Luxury Collection Resort, Los Cabos offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Solaz, a Luxury Collection Resort, Los Cabos?
The staff speaks multiple languages, including English and Spanish.
Does Solaz, a Luxury Collection Resort, Los Cabos have any great views?
Yes, guests often enjoy the ocean view available here.