Overall Experience: I would absolutely come back to this hotel with no hesitation. The ambiance of the resort upon arrival is top-tier. They have staff around every corner willing to assist any way they can. When we arrived, we were given cold hand towels that smelled of eucalyptus (or it could’ve been lavender). This was welcomed since sun was brutal. We were then walked to the check-in area and asked to have a seat. The concierge then brought us mini welcome drinks which were absolutely delicious and refreshing. Its their Green Basil mocktail that can be ordered at one of the restaurants, Mako. Check-in was a breeze. The bellboys took our luggage up to our room while we were checking in. This is a service is customary. The resort itself is in a great location in my opinion, between towns. Its located in the tourist corridor, between Cabo San Lucas and San Jose del Cabo. Its not in a walkable area, but you can take a car to get anywhere you want whether Uber or taxis. The concierge is willing to reserve your rides for you. The Resort: The resort is huge. Staff can take you around in golf carts, so you don’t have to walk the entire way. There are multiple pools. In my experience, only 1 of them was heated. What I did like about the pools was that I didn’t see any bugs, which is always a plus, but also they are 4 feet deep and is long, possibly Olympic length. This is clutch since I only go to the pool for a swim workout. The only downside is that it opens at 7am. I am an early bird and like to get my workout in before everyone else comes to the pool. No biggie. The Staff: The definition of customer service excellence. From the bellboys, maintenance, and concierge to front desk staff and housekeeping, we were treated with the utmost VIP treatment and service. Even outside of the hotel, all of our experiences with staff were out of this world. The front desk maintained the chats on the app well and were responsive to our needs. I want to give a special shout out to our dedicated concierge team, Teresa and Jesus. They made our stay that much better. We could message them anytime via whatsapp for our needs. They were extremely attentive, kind, accommodating, and so thoughtful. At check-in, Teresa asked what we were celebrating, I mentioned that I had just gotten engaged. The next morning, we had an excursion which I let Teresa know about. When we arrived back at our room, we had a beautiful surprise. Rose petal trails on the floor around our beds, with red heart balloons (see the pics), and a bottle of champagne and 2 champagne flutes, with a personalized message from them! So so thoughtful and wasn’t expecting this at all. The Hiccup and Resolution: Our first 2 days were absolutely magical. When we got back to our room from breakfast on day 3, we discovered that our ceiling was leaking near the bathroom and there was water all over the floor. I contacted front desk via phone, and physically went in person to let them know that we need maintenance for the leaking asap, and for us to be moved to a different room. My fiancé also went to the front desk, where he spoke with Emelio (very nice and accommodating) who mentioned that he will try to get us an upgrade and offered Marriott points for our trouble. It was our understanding that we were able to change rooms immediately so we packed everything and took it downstairs, only to find out that there was a misunderstanding and that our room wouldn’t be ready until 3pm since a lot of guests were requesting late checkouts that day. We were told that our concierge would let us know when the room is ready. When we received no communication by 3pm, I messaged our concierge, Jesus, on whatsapp to get updates. He came up to our room and let us know that front desk said that there shouldn’t be an issue anymore and that we can stay in our current room, which was a no go for us, especially based on all the confusion we dealt with that morning. I insisted that we change rooms as per our conversation with Emelio earlier that morning. Jesus said the hotel is still full so we likely wont be able to change rooms, and if we can change, then it’ll be late, anywhere from 6pm-8pm. Definitely wasn’t thrilled about having to wait another few hours. We were hungry so we went to go eat at Riccio di Mare. While there, Jesus messaged us on whatsapp and let us know that they have a new room for us and its ready for us. I told him we were at the restaurant, and he came to pick us up in the golf cart (so awesome). He followed us to our room to collect our things, and then walked us to the new room. The room was an upgrade-ish, from a double oasis balcony on a high floor with ocean views, to now a double oasis balcony with plunge pool and an outdoor shower. The rooms: 1. Ocean view double-bed room with a balcony on the 4th floor The ocean view room with the balcony is quite large. Each balcony comes with a hammock. The balcony itself is large as well. Our ocean view room had hidden surprises around every corner. A sliding wall with a door so you can separate your bedroom from the entry way and bathroom area. A drawer next to the mini bar with glasses for your drinks. Closets that look like they are part of the way between the bathroom and shower area. The slippers provided are very comfy and not cheapy. Each room has a minibar with items in the fridge. Unfortunately, no fridge space for drinks or food of your own. 2. Plunge Pool double-bed room We got this room as part of an upgrade for our troubles. The room has a private entrance. Once inside, there is an outdoor shower which is kind of hidden. The outdoor shower is connected to the shower inside so you can enter the room through there if you are showering outside. The plunge pool itself was nothing too special. You share the water with everyone else in your rooms row (all rooms with plunge pools are lined up together and connected). The pools are not private. Also, there were a few bugs in there which took away some of the enjoyment. There are plants and bushes blocking some views of the ocean. You can see a peak of it but certainly not as much as an ocean view room. It did look like some rooms with the plunge pools had better views that were less obstructed. In all honesty, this room is pretty much the same as the ocean view room we had with minor changes-plunge pool, outdoor shower, no ocean view, a window by the front door to allow in more light. Thats about it. Overall, the room was nice. Restaurants: Mako – Ordered flank steak (wanted wagyu but the bartender we ordered from said they didn’t have any), brussels sprouts and mashed potatoes. The veggies were very good and seasoned well. We asked for medium well with our flank, but it was more on the medium side. We sent it back to be cooked longer. Something to note, when the food came out, flies started swarming around us, at least 5-7 of them, and would not go away. Although they have some type of fly swatting gadget, it doesn’t work well when its windy. Because we couldn’t eat our food comfortably, we got our food to go and went to eat in our room. We thought we could eat on our balcony, but the flies found us there as well somehow. Aside from this, we didn’t really encounter any bugs when sitting on our balcony. This restaurant is where you can order the welcome drink that we had, Green Basil. So so good. I also ordered a spicy drink, which wasn’t actually spicy, and there was hardly any alcohol in it. Cascabel – A breakfast restaurant. The staff were friendly. Food was good. I ordered the avocado beet toast which was quite good. Cascabel has a buffet and a variety of pastries. You can also order items a la carte. No bugs or flies in this restaurant. Dunas Deli – A ducked off convenience store. They sell some of everything, pastries, candies, water and juices, alcohol, salads and sandwiches, sushi, and kombucha! Staff were very friendly and accommodating. Riccio Di Mare – An Italian restaurant that sits outdoors. Came for an early, light dinner since we had reservations later that night. They offer tacos, pizza, and sushi. I ordered a grilled beef taco and an a la talla fish taco. Both were delish and a sight to see. We arrived in time enough for happy hour, from 4-6pm, where you can get buy 1 get 1 drinks. As an FYI they bring both drinks to your table at the same time. I’d recommend asking if they can provide your drinks 1 at a time so the ice doesn’t water down your drink. Speaking of drinks, I ordered the agave y coco. It was fine, nothing special, and not much alcohol. In Summary: Reserve this hotel now! I had a great time and a wonderful experience, and I hope you do too! Thank you to the entire team, and Teresa and Jesus for making our stay at Solaz so wonderful! …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.