The Cape, a Thompson Hotel
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Carretera Transpeninsular Km 5, Cabo San Lucas 23455 Mexico
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Panoramas (71) Room & Suite (523)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Cape, a Thompson Hotel
Updated 10/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#17 of 99 in Cabo San Lucas
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.5
Imagine a side of Los Cabos you never knew existed. Where the soul willingly surrenders to el sol. Where a singular beachfront retreat commands a contour of the cape overlooking El Arco and the Bahia San Lucas horizon. From the sleek poolside lounge to the skygarden terrace, it's a place to revel in the heat of the moment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Highchairs available
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Saltwater pool
Yoga classes
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Billiards
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor fireplace
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Additional bathroom
Minibar
Cable / satellite TV
Complimentary toiletries
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English, Spanish, Italian
Location
Full view
Contact
Carretera Transpeninsular Km 5, Cabo San Lucas 23455 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $57/day
2907Reviews159Q+A100Room tips
Reviews
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Most Recent
We have stayed at The Cape (a Thompson and now Hyatt hotel) 3 prior time to Covid. A boutique luxury get away with idyllic setting, style and quality. Unfortunately in late 2019 the brand was naught by Hyatt and it seems the commercial machine of weddings and Hyatt reward members has taken a 5 star escape to become a low 3-4 star experience . The hotel itself is showing its age, with once styled concrete now failing and broken, and metal architecture wearing and rusting (as is inevitable, when sadly not maintained). The Hyatt machine of making this a wedding destination is something for all travelers to be aware of. In a 5 day escape (Sunday to Friday) there were 4 weddings, which include pool party DJ’s and closed off roof top bars - both of which were always the exclusive benefits of coming and being able to enjoy.. sadly no more. What was a premier destination for those wanting to escape it all is now a family party scene with inflatables in the once revered beauty of the infinity pool. The partying is so invasive in our stay management recompensed us for nights of unrest. (Unfortunately we had invited friends to this trip not knowing the new reality so all the more saddening) If you want a group wedding party discounted experience coupled with Hyatt member rewards goers… this is the place for you. For those seeking exclusivity that once was… back to Esperanza or The one and only Palmilla. One saving Grace - the staff are lovely, although again does feel all the lighter side of guest to staff ratio compared to the past.…
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Date of stay: May 2022Trip type: Traveled
Helpful
We stayed at this beautiful resort for 3 heavenly days! I only have good things to say about this amazing resort! We were celebrating our anniversary & they went above & beyond to look after us. The rooms are luxurious & all have an ocean view I think. Swinging day bed on the balcony. Just incredible from start to finish…. I would highly recommend this resort if you are lucky enough to be in Cabo! Thank you to all the lovely staff at The Cape for making our stay so memorable & wonderful. We will definitely be back!
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Date of stay: May 2022
Location
Service
Sleep Quality
Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 2 days ago
Hello Ultimatejetsetter, Thank you for this wonderful review. It is always a pleasure to hear of our guest's incredible experiences. Everyone on The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway. We hope to have you soon here at The Cape. Sincerely,
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Yet another amazing trip to The Cape! Rocio, our concierge has assisted us on multiple trips and is a huge part of why we return. She truly goes above and beyond to make the stay perfect. The true kindness and hospitality the staff shows is too notch. Lenny, Jose and Bull at the pool remembered us from past trips and once again treated us like VIP. Breakfast at the Ledge is one of our favorites and the avocado toast is to die for. We enjoyed food at the pool bar and Manta lounge and all of it was excellent. From beginning to end The Cape made every day feel special and the resort has truly become like a second home to us. We can’t wait to return and are already planning our next trip! Thank you to Mr Segura and staff for always making our trip one to remember.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
Cleanliness
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Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 4 days ago
Hello LaQuintarealtor, Thank you for this wonderful review. It is always a pleasure to hear of our guest's incredible experiences. We certainly will be complementing Rocio, Lenny, Jose, and Bull for going above and beyond with you. Everyone on The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you and your wife, and we hope we will continue to be your first thought when planning a romantic getaway. We can't wait to have the pleasure to welcome you back. Sincerely,
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I enjoyed four nights at The Cape last week. It was probably my fifth or sixth visit, but the first in about three years. I travel a lot, and it was one of my favorite hotels in the room. And that has not changed! It felt so great to return "home" to The Cape. I was initially drawn to the beautiful, modern design. If the photos are appealing, you'll love it...it's better in person. And the location could not be better...you are right on the water, with every room having an amazing room. I love just laying on the day bed on the balcony listening to the waves crash onto the shore. And I could watch the surfers doing their thing all day. The food is consistently delicious and there they have delicious craft cocktails made with care. But what really makes The Cape special is the service! The entire staff is so helpful and friendly. It's five-star service, but not stuffy at all. The folks at this hotel are kind and caring. I visited on my own, and the staff made me feel comfortable and right at home. I spent most of my time at the amazing pool. Jaime the concierge and Aldo the waiter was great. And a big shout out to Bull. Three years later, he remembered me by name. Every single person who works the pool is great...they work so hard and will make your day memorable. When I wasn't at the pool, the draw is the amazing spa. I've had several great deep tissue massages there, which I love. I had an issue during this trip, but Carolina and Ricardo were very professional and helpful. They solved the issue quickly, efficiently and well. Alex the attendant was very helpful, and a big shout out to Noel, one of the best massage therapists I've ever had. The front desk team is also great. Valentina in particular was so friendly and helpful. In short, you won't be disappointed by a stay at The Cape. I'm already contemplating my next trip back... :-)…
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 6 days ago
Hello Dpglaca, Thank you for this wonderful review. It is always a pleasure to hear of our guest's incredible experiences. We certainly will be complementing Jaime, Aldo, Bull, Carolina, Ricardo, Noel, and Valentina for going above and beyond with you. Everyone on The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway. We can't wait to have the pleasure to welcome you back. Sincerely,
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The hotel was amazing! Had great views of the Pacific, pool area was spectacular, restaurants were great and the staff was extremely helpful and very pleasant. Transportation to and from the resort to different events was also very well coordinated.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 1 week ago
Hello Rkidder2022, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We're looking forward to have you with us again soon. Sincerely,
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Heimi with the cabanas and victor with concierge are the only staff names we can remember, which is a shame because ALL of the staff were exceptional and deserve to be rewarded. The hotel itself is just incredible. Beautiful rooms and views, great restaurants, super fun pool experience, I could go on and on and on. And we are very picky, only staying in the best hotels around the world and The Cape was the best experience we've ever had.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 1 week ago
Hello SteveR287KI, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We certainly will be complementing Jaime and Victor for going above and beyond with you. Again we really appreciate your preferences and your comments. Sincerely,
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A truly terrible experience. The hotel staff stole property from us. The management denied it and then when they learned it was true they covered it up. Too many great hotels in Cabo to risk a stay here.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
First trip to Cabo and staying at the Cape was just magical. Poolside with the best view in the city. The Ledge, Manta and Rooftop are all 1st class dining experiences. The staff goes over and beyond to accommodate you and your guests.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 1 week ago
Hello Pjshackelford, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We're looking forward to have you with us again soon! Sincerely,
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This is my favorite hotel in Cabo, the views are amazing, I like that its not too big and not too crowded. The food is all the restaurant is amazing and its a short drive to town and other resorts. Highly recommend
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 2 weeks ago
Elinnc2022, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We're looking forward to have you with us again soon & we really appreciate your preference . Sincerely,
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My wife and I came to celebrate our honeymoon. We splurged for the $1500 a night panoramic suit and the suite was breathtaking upon arrival. However, issues quickly began to arise. Within 2 hours of arrival, our wedding cake was swarmed by ants in our room. Staff was accommodating in deep cleaning and offering an alt. Accommodation, but not aomething I would expect from such an expensive place. The hotel was way understaffed and we constantly felt like we were chasing staff down for service and nothing was personalized. We split our stay between Cabo Azul and Chileano bay and honestly, those are superior options.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Eduardo Segura, General Manager at The Cape, a Thompson Hotel
Responded 2 weeks ago
Hello Albertgarciaoffice, First, I would like to thank you for visiting The Cape a Thompson Hotel and for taking the time to share with us your experience. I truly apologize for not reaching your expectation with our service at the restaurants and having a bad experience. One of our main goals at The Cape a Thompson Hotel is to have staff that sincerely cares for our guests and gives authentic hospitality. I hope to have the honor of hosting you again to demonstrate to you personally our commitment to impeccable service. I place myself at your faithful service, for any future need or requirement. Sincerely,
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PRICE RANGE
$803 - $1,285 (Based on Average Rates for a Standard Room)
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosCabo San Lucas
NUMBER OF ROOMS
161
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Claim Your Listing Frequently Asked Questions about The Cape, a Thompson Hotel
Which popular attractions are close to The Cape, a Thompson Hotel?
Nearby attractions include Cabo Fun Tours (0.1 miles).
What are some of the property amenities at The Cape, a Thompson Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Cape, a Thompson Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Cape, a Thompson Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at The Cape, a Thompson Hotel?
Yes, free parking, street parking, and valet parking are available to guests.
What are some restaurants close to The Cape, a Thompson Hotel?
Conveniently located restaurants include Jazz on the Rocks at Sunset Point, Sunset Monalisa, and The Ledge at The Cape, a Thompson Hotel.
Are there opportunities to exercise at The Cape, a Thompson Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Cape, a Thompson Hotel have airport transportation?
Yes, The Cape, a Thompson Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Cape, a Thompson Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Cape, a Thompson Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Cape, a Thompson Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.