We had an amazing experience thanks to Raul @ El Patio restaurant as he is best bartender we ever had and Neburto as shuttle driver. Thanks for such a memorable visit, also Gustavo as waiter at El Patio restaurant
Resort is great, view is awesome, service is impeccable. IL forno bar has the best vibes and the pizza is great. Ricardo Ohnel was quick and attentive. We canceled other dinner plans in the resort since we had such a great time here.
Ohnel is the reason we came to il forno every night on our honeymoon! Best service and fantastic food. The atmosphere is so inviting and the fire pits are so nice at night. We will def be coming back. 10/10 recommend
Our service throughout the whole trip was amazing. The staff is caring and kind. They care about your experience and accommodating you to the fullest. Some of the members of staff that helped the most were Raul, Concepcion, Felipe, Efraim, Gustavo, and Norberto along with many others. Thank you for the excellent customer service!😌
Raul, conception and gustavo where the absolute kindest and most attentive people I have ever had at hacienda really make us feel like family here. Best service yet !! Thank you for everything will look
This was the most beautiful resort we’ve stayed at by far. Excellent service was given by Isabel and Alejandro, very polite and very attentive. This resort never felt crowded and did not contain the typical “spring break crowd” at all. We will definitely be back and will be telling everyone back home about this gem of a resort!
2nd time going back to HE! The resort is very close to Vista Encntada. Even though we had booking issues with Expedia, it was all resolved well. Thanks to Alejandro and Estafani from Encantada Vista. All inclusive meals were excellent. Pool side bar, Sandra was mostly delightful. David, the most patient and skillful instructor taught me how to play pickleball match. Cezar from Italian Restaurant also greeted us warmly. Must go place!
Hacienda Encantada is my Home Away From Home and it's the Employees there that make you feel that way. I frequent this resort because the staff has become like family to me. Checking in with the most helpful, professional Front Desk manager Mauricio Reyes Huerta to the coincerge manager Manuel Salgado and my fave sunspot El Patio with a great manager Omar Gallito Rosales. These 3 managers make my experience the best!
We have had a lot of fun with David from the Encanto gym. He has been a patient and supportive pickleball instructor. He is passionate about his position. He has made our stay extra enjoyable!! We also appreciate Norma and Samantha! Thanks to you all!
Love this Resort! The staff, food, pools, resort ambiance anlong with the million $ views are incredible! We played Pickleball with Moses and David and had a blast! Moses is a great concierge and athletic director! David ricks in the gym and yoga! Gustavo is an amazing server at phase one pool and the good Effigania cooks at phase 1 pool is to for for! She is the best!!
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