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Sheraton Grand Los Cabos Hacienda del Mar

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Sheraton Grand Los Cabos Hacienda del Mar
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1,584 Reviews from our TripAdvisor Community

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Showing 1,471: English reviews
Los Angeles
Reviewed 3 days ago NEW

This hotel has many pools and kids of all ages can play safely and stay cool! We stayed in the Winter so we were able to splash in the Ocean! Normally Cabo ocean is very dangerous - way too strong... But Winter was lovely. The Sheraton staff are so friendly and very attentive. We really liked the clean spacious rooms....

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Helpful?
Thank snowmomLA
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar! We are delighted you enjoyed your most recent visit, and that our accommodations and hotel grounds were to you liking. We are also very pleased that our friendly staff was able to make you feel at home during your stay. Thank...

Reviewed 4 days ago NEW

We stay almost exclusively in Starwood Hotels, being an SPG gold member. I have never written an overall negative review of any of the hotels we have stayed at. This hotel did not meet with our expectations. First, the good. When we checked in, we were upgraded from a garden view to a partial ocean view because of our gold...

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Helpful?
2Thank Bob J
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for staying with us. I appreciate your feedback and understand that your visit to Los Cabos was not what you expected it would be. Please contact Angelina Garcia to make this right at angelina.garcia@sheraton.com so we can respond directly.

Portales, New Mexico, United States
Reviewed 4 days ago NEW

we were blown away by the beauty of the Sheraton property..it was immaculately manicured. Very nice place. Rooms were very nice. But the service.....oh so much to be desired. Started right off the bat when the "manager" tried to tell us that our paid for "ocean Front" room meant that you could just "see" the ocean. We held our ground...

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Helpful?
Thank peterNMdds
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for staying with us and sharing a review. I understand that your stay was not all you hoped it would be. We would like to make this right, please contact Angelina Garcia at angelina.garcia@sheraton.com to respond directly.

los angleles
Reviewed 6 days ago NEW

we didn't have a very good experience at the hotel. It was extremely frustrating to have to call the front desk three times to ask that the leaking toilet be fixed. It took a visit to the front desk(you could consider that the fourth request) to actually get someone to "fix" the toilet that was leaking onto the floor in...

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Helpful?
Thank cwshopper
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos Hacienda del Mar. We are very sorry to hear about the trouble you had getting your toilet fixed, and the problems with the jacuzzi temperatures. We want to make this right. If you would like to discuss your visit further, please contact our guest...

Reviewed 1 week ago

The Sheraton Grand Los Cabos Hacienda del Mar, is one of the properties at which I stayed in Los Cabos, as a year end trip. My SPG gold status changed to platinum as result of the merger with Marriott. Upon arrival the Sheraton folks were helpful and friendly. It was a comfortable environment. I was upgraded from a standard room...

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Helpful?
1Thank timsP4586BY
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar! We are delighted you enjoyed your most recent visit, and that our accommodations, amenities, and hotel grounds were to you liking. We are glad that our friendly staff provided you with exceptional service, and that you enjoyed our breakfast buffet. We...

chicago
Reviewed 1 week ago

We just got back from a fantastic trip to Los Cabos. We have been many times before but never at the Sheraton. It was a great experience and we will definitely be back.First of all, I was always afraid to go in December/January that it wouldn't be warm enough. We had gorgeous 80 degree sunshine every day and while the...

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Helpful?
1Thank kaleidoscopechicago
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear guest, thank you for taking the time to post a review. We are glad that you would come back to our beautiful resort. We hope next time you visit Pitahayas your experience might be surpassed by this latest one. On the other hand did you try our other fine dine in the property called De Cortez? We encourage you...

Wildomar, California
Reviewed 1 week ago via mobile

I booked our trip thru Costco Travel & received a great deal $2,450 for a week in Cabo, flight for 2 plus hotel. The only think I didn't realize is that this is part of a Time Share & so you are basically forced to go see their new building down the road, This is where the 75 min presentation...

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2Thank Tami4evr
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar! We are delighted you enjoyed your most recent visit, and that our accommodations were to you liking. We are pleased that we have been able to make you feel at home during your stay. Thank you for choosing Sheraton Grand Los...

Newport Beach, California
Reviewed 2 weeks ago via mobile

We stayed at the Sheraton mostly because it was featured as the deal of the day just a couple weeks before our visit. We were looking for a relaxing break after the holidays and a chance to get some sun. The weather was perfect and the hotel itself was very nice. Our first room was on the ground floor and...

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Helpful?
Thank marymichael n
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar! We are delighted you enjoyed your most recent visit, and that our accommodations, friendly staff, and hotel grounds were to you liking. We are very proud of our beautiful hotel and are pleased that we have been able to make you...

Reviewed 2 weeks ago via mobile

This is our first time to Los Cabo's and I would for sure say it's one of my favorite places to travel to. The weather has been absolutely perfect. My son and I like to play golf and Cabo de sol right next door is an awesome option (we played ocean course). We also played Palmilla which was nice but...

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Helpful?
Thank jeff s
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar. We truly appreciate your feedback. Thank you for choosing the Sheraton Grand Los Cabos, Hacienda del Mar and we hope to see you again soon!

Burlingame, California
Reviewed 2 weeks ago

To begin, this is a very nice resort – beautiful property, nice employees, great stretch of beach. We’re return guests, so we’ve even made the choice to come back. So why would we be moving on? Let’s begin with the positives, as there are many. This property is large but the many individual buildings provide an impression of a smaller,...

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Helpful?
5Thank drosen85
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar. We are glad you enjoyed our accommodations, grounds, and restaurants. We are very sorry that you had some problems with guest service and having access to pool chairs. We want to make this right. Please contact Angelina Garcia, our guest relations...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Grand Los Cabos, Hacienda del Mar captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 

Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Price Range: $270 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Reservation Options:
TripAdvisor is proud to partner with Media 8, Inc., Orbitz, Booking.com, Hotels.com, Expedia, TripOnline SA and Jetsetter so you can book your Sheraton Grand Los Cabos Hacienda del Mar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#15 Top resorts Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#20 Spa Hotel in Cabo San Lucas
#22 Luxury Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#24 On the Beach Hotel in Cabo San Lucas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Los Cabos Hacienda del Mar staff and other travelers.
108 questions
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Questions? Get answers from Sheraton Grand Los Cabos Hacienda del Mar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I would stay in Sheraton hotel, the adjoining "Vacation Club" was too crowded.”
 of 5 bubbles snowmomLA, 3 days ago | Read review
“Ask for a high floor ocean view/ocean front”
 of 5 bubbles kolican, 2 weeks ago | Read review
“Try to get a top floor so you'll have a view.”
 of 5 bubbles TanisD153, 2 weeks ago | Read review
“Rooms facing the ocean are quieter than pool view rooms”
 of 5 bubbles Brian90212, 3 weeks ago | Read review
“Views are generally good no matter your room is facing garden / pool or ocean.”
 of 5 bubbles jasonlS2274CE, 3 weeks ago | Read review
5 of 5
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