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Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
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6,316 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Cabo San Lucas
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Showing 5,866: English reviews
Vancouver, Canada
Reviewed August 24, 2012

Please see below the horrible experience I had along with the other guests of Riu Palace. 1. WET FLOORS, DRIPPING CEILINGS- On August 15, 2012, it started raining at Los Cabos, some parts of the Riu Palace Building started dripping.  The corridors were wet and slippery.  I slipped while walking the corridor on my way to the room.  There was...

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19Thank Dmj A
Phoenix, Arizona
Reviewed August 22, 2012

ChecKED In on the 16TH, After being caught in the rain due to the storm, the manager checked us in without letting us know there was no water for showers or toilet, no a/c, no utililities, no restaurants open!!! They lied and said it was all properities to try and keep us here and then said no rooms were open...

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12Thank m m
Arlington Heights, Illinois, United States
Reviewed August 22, 2012

We visited August 8th through the 15th. Celebrating our 25th wedding anniversary and a birthday! The RIU was clean and very beutiful. We were checked in by Karen, right away...drink in hand and in our room, 3058-jr. Suite w/ocean view, in 10 minutes. Our room view was great...the ocean and the quiet pool. The staff were friendly and accommodating. The...

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6Thank Pete H
Reviewed August 21, 2012

Probably my worst hotel experience ever. Arrived at the hotel on the evening of the 16th all to be created by chaos in the lobby; visibly upset guests flooded the lobby just waiting to have a chance to speak with management to complain due to the water being shut off for several days because of a major storm. Some even...

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17Thank Adrien P
Edmonton, Canada
Reviewed August 21, 2012

Stayed at the Riu Palace in June 2012 with a few girls for a bachelorette party. Got a wicked deal, but when we got there we realized it was because the G20 Summit was just wrapping up and most of the resorts in the area were occupied for this reason. Therefore, for the first 2-3 days the resort was much...

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1Thank MB6141
Colleyville, Texas
Reviewed August 21, 2012

My husband and I booked a long weekend at the RIU Palace. We arrived August 17th to find mass chaos. It had rained 20 inches for the past 4 days and the resort? was without water and electricity. No one from RIU bothered to call us, email us, etc... to advise of the problems. If we had known we would...

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14Thank Jhedges63
Monterrey, Mexico
Reviewed August 20, 2012

My husband, me and my two kids stayed there for 4 nights, the hotel looked fine without rain, as it began to rain the water started to flood the resort, I did not get why it was raining inside too!!!... Management needs to start planning for the worst climate conditions possible either the significant amount of water that we saw...

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8Thank Teresa C
Hawaii
Reviewed August 19, 2012

The most significant downfall of this outdated hotel, sadly is not the poor room service & that they never got a single, simple order correct; or a pot of coffee w/ cream & sugar that took an hour each time -frustrating, or the less than mediocre restaurants-Mexicano, Steak House, Japanese, or the wine selection that tasted like poor quality liquor.It's...

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24Thank oneluv281
Piscataway, New Jersey
Reviewed August 19, 2012

I have stayed at various RIU Resorts within the past years and had great experiences. The RIU at Cabo San Lucas has been the worst experience throughout all my travels. Stayed at this resort from Friday August 13-17. During my stay there was a tropical storm and it rain everyday. The hotel was Flooded, there was no running water, leaks...

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13Thank alicia944
Reviewed August 17, 2012

Awesome view. You are looking at the ocean from every spot in the hotel. Clean hotel. Good service. Food was not great but... ya expect that from all-inclusive. I'd go back but I'd prefer to stay closer to town because the waves are calmer there.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 

Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Price Range: $283 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 642
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos
Hotel Style:
#14 Business Hotel in Cabo San Lucas
#18 Top resorts Hotel in Cabo San Lucas
#21 Romantic Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
#23 Spa Hotel in Cabo San Lucas
#26 Luxury Hotel in Cabo San Lucas
#27 On the Beach Hotel in Cabo San Lucas
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Cabo San Lucas staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on south side are quieter.”
 of 5 bubbles 919kathyc, yesterday | Read review
“Corner rooms are bigger or have better views”
 of 5 bubbles MamaBof5, 3 days ago | Read review
“If you want action, then the side facing the Riu Santa Fe pool is for you, otherwise anywhere else is better.”
 of 5 bubbles Lilly1278, 4 days ago | Read review
“ocean view is great ,but you do get the pool noise during the day”
 of 5 bubbles fullermarina, 5 days ago | Read review
“Great room try and get a ocean view!”
 of 5 bubbles 361amirz, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question