We had a great experience here. The service was amazing. Raphael was top notch, if our drinks were getting low, he was right there before we even asked. Alejandro was also so good. He gave us great suggestions for places to visit away from the property and lined up massages and transportation. He made everything so easy! The restaurants were extra clean. They cleaned all the chairs and tables after every party left. The food was great and we didn’t have one bad experience. We will definitely be back!
We visited this resort in December 2020. The staff was wonderful and went out of their way at every possible opportunity, and the resort was beautiful. The restaurants were fantastic. Unfortunately, the freezing cold pools put a HUGE damper on our trip, offering some lame and ridiculous excuse about maintenance. We are used to resorts where we can float around with a drink in our hands and play catch with our kids WITHOUT having our lips turn blue. This place has multiple beautiful pools that stood empty. Such a shame! I'll stop short of saying our trip was ruined because we couldn't access the poole, but we will not be back during the winter months. Apparently, this resort only heats their tiny pools, so the larger main pools rely on the sun for their heat.
This is our second time here. We had amazing service from Raphael the server at the pool and beach! Every day he brought us our drinks we had requested the day before without us even asking. Raul at Rosata was amazing as well. Alejandro the costumer service guy was always there to make sure our stay was good.
We have been going to Fiesta Americana in Los Cabos for many years and the service has always been outstanding. The hotel is very well tended and the food and facilities are very nice. This year we were particularly pleased with the extreme care taken by the resort and staff during the COVID-19 contingency. I would like to recognize most specially Ricardo Ulloa in front Desk and Guest liaison for his excellent service he is very friendly and supportive and helped us to make our time very enjoyable Also would like to thank the Pool concierge Alejandro, always caring for the guests well-being and enjoyment. We look forward to returning
I almost canceled this trip due to Covid and I'm glad I did not. This was a vacation for myself and my boyfriend. I want to acknowledge the privilege we have with living solo, working remotely and good healthcare so when we returned home we were able to quarantine for 10 days safely. First time staying at Grand Fiesta which I booked through Costco Travel. The hotel, staff and food are exceptional. I felt very safe as hotel and staff followed safety regulations. Hotel is limited in capacity, all dining is outdoor or open windows, all staff wear masks and eye protection, and masks are worn by guests when moving. You see everyone walking around with their masks and being respectful when near others. By pool there is enough space to keep your distance. I felt completely safe at the resort. Nightclub is closed for safety reasons and there are no gathering areas besides outdoor fire pit at night. I went to town twice for lunch and used their taxi shuttle service ($12 round trip). Even in town, people use masks and follow safety regulations. All rooms face the ocean however they do offer you a better ocean view room and discount on tours when you participate in their vacation club orientation. It was worth it- the sellers are not pushy and respected when we declined. The rooms are clean, spacious and modern. The resort is modern, clean and beautiful. Staff like most people in Mexico are friendly and hard working. TIP: Bring small bills to tip. My partner and I wanted to show our gratitude to the hard working staff that made us feel pampered all day and acknowledge the pay cuts they have experienced with limited resort capacity. They deserve it. We enjoyed our stay so much we extended it by 3 extra nights mid-way. Dining: I am a huge foodie. I even have a food blog. Trust me when I tell you the food overall was amazing. Breakfast you have option of Peninsula for sit down or the main breakfast buffet. It is semi buffet. Things are either wrapped individually or they serve you the food. There are plastic barriers between you and food. This was my favorite option as they make you eggs to order quickly. I also love the bread lady that came around for my morning sweet bread. For lunch it was always poolside or the Cevicheria. Let's start with Cevicheria- I think we ordered everything on the menu. Even our last meal had to be the Cevicheria from the fish/ shrimp tacos, tostadas to ceviche. All amazing. Poolside- We were either ordering a cheeseburger, pizza or my favorite the shrimp quesadilla. I was surprised by how good the pool side food was and fast. Unlimited drinks all day everyday. Blu International restaurant is international. Tip: Always order the seafood. Why? the local cuisine and products are always quality. Cabo is known for seafood and it never disappointed. Sometimes the meat dishes were okay never bad but okay. El Mexicano was great as well. From the grilled fish, tortilla soup to fried octopus. Chocolate tamale dessert was perfect. Peninsula by night surprised me. It is Asian fusion. I thought it was going to be okay but the food ended up being really good. You can't beat having dinner in front of the ocean. . Rosato is the Italian. it was good. Again you are in Mexico so don't expect Italy. The sushi restaurant was okay. Sashimi was my favorite. My boyfriend and I had the perfect vacation and now see ourselves coming yearly. Mexico is truly wonderful and the people make it even more special.…