Amazing resort! We had our honeymoon here and it couldn’t be better. We were on the 3rd floor which was a perfect location to get around to restaurants, shops, the pools, etc. Our favorite place to get breakfast was at the peninsula restaurant right along the shoreline. Jaime was our waiter the first day we got here and we requested to be sat in his area for the rest of the trip because of how great his service was. He became our amigo after day one and made us feel so welcomed! If Jaime isn’t working one day, Teresa would be an excellent go to. She is an amazing waitress! So sweet and friendly. She had a contagious laugh and smile. We feel like the amazing service from these two made our trip feel extra special at our stay here.
Beautiful place, friendly staff, great food. Bryan was very attentive at the pool bar, had a wonderful massage by Lily and Abraham was a great waiter at breakfast. Stop at the martini bar and Emilio will make you a delicious chocolate martini.
We have been coming to this resort multiple times a year for several years now and every single time it exceeds our expectations. We tried another Cabo resort last year and regretted it, only to come back to GF Los Cabos. The grounds are kept beautiful and the views of the ocean can't be beat. What makes this place is the staff and how accommodating everyone was. There was not a time when we were not greeted by a warm hello and friendly wave. From the check in process to the staff that keep the resort looking beautiful, everyone was exceptional. The food is always wonderful and definitely another highlight here. I do want to say that the hidden gem at the resort is Blu. It is tucked away in one of the buildings next to the members pool. Go here for lunch and dinner, it won't disappoint. This restaurant is our favorite, their chef and crew should be applauded! The menu is diverse, food taste amazing, and presentation is one from a high end restaurant. I attached some pictures here. We would like to extend our special thank you for some of the staff that made our trip wonderful: Front Desk and Concierge: Veronica Reyes (she was superb!) Bell Service: Victor (always so friendly) Pool and Cabana Waiters: Jesus and Eduardo (kept us happy with food and drinks) Vina Del Mar: Alex (started our day off with breakfast with a smile) Somma Spa: Andy (massage therapist that rivals some of the best I've had)…
Can’t say enough about this amazing resort. Dinner at Rosato was phenomenal & Oswen was an amazing server. He made our anniversary dinner so special & put on a fun show while preparing shots. The gluten free options everywhere were great and we are so happy with our stay!
The resort itself is completely awesome but what makes this resort special is the staff. We spent two weeks there in May of 2022 and we didn't have one situation where the resort staff fell short. Our personal favorite is Alex Santos who is one of the head waiters in the Vina del Mar breakfast restaurant. He delivers amazing service and without fail does something above and beyond for me and my family. He actually makes you look forward to your next encounter.
The edge of sliding door has safety concern, it has no rubber protection or other soft materials as those in US. (I will provide the picture of the door in the hotel and a similar door in US to compare, you will see what I mean) I unfortunately bumped onto it and had a deep cut. The medical team decided to send me to hospital. It was fine. The upsetting part is that the manager told me that I need to take a cab to go to the hospital. I insisted that the hotel send a car to bring me to hospital. They finally found a van to bring me. But I was told that the workers are off at 11pm, so I will need to take a cab back to the hotel because the medical insurance I purchased at check-in doesn't cover transportation. After the treatment, it was 12AM, the hospital staff called a Uber for me, at my own expense of course. The worst part is I am taking the Uber alone, with stitches above my eye, in a lot of pain, tired, scared in the dark, unfamiliar environment. Can you imagine how scared I was? I am very upset about the policy that the hotel can't send a car to bring me back to the hotel. Accidents happen, are guests only allowed to get hurt or get sick before 11pm? Hospital service is 24/7, if the hotel provides medical insurance, the related services including transportation should be 24/7 as well.…
I recently booked clients at Grand Fiesta Americana Los Cabos, and I unfortunately will not be recommending this resort in the future. The beginning of their trip was pretty good, but then when one of my clients tested positive for Covid on departure back to the US, that's when everything went downhill. THE GOOD: Clients loved the property, rooms were comfortable (nice balcony w/ ocean view) . Lots of entertainment and activities going on at the property during the day. Had great customer service with attention to detail (at the beginning of their trip). Food was good with a lot of variety. THE BAD: High pressure and pushy sales staff when they got roped into the Timeshare Presentation and then deserted at the far end of the property when my clients told them they were not interested in purchasing a timeshare. (They had been counseled by me to avoid this presentation, but were lied to that it was that and that it was simply a tour of the property. Staff and management's insensitive treatment of my clients when she tested positive for Covid and had to quarantine for five days was quite disappointing. And the staffs delayed or unresponsiveness to my client's requests while she was in quarantine. Delivery of meals to my client while quarantining were very lengthy and then food containers not removed from her room. Client was told they would get a special Friends & Family rate for her husbands room for the additional 4 days they were required to be on resort. She repeatedly asked what that rate would be. I was able to secure a rate for my client with the hotel that was actually cheaper than what the Friends and Family rate was (almost $700) which they reduced upon my clients questioning of the two rates. Additional charges were billed to my client's credit card w/o their authorization, and fees for unnecessary services were incurred as well. I sent a letter to hotel management a week ago outlining the issues of my client's stay and still have not received a response. In the future I will not be booking clients at this resort simply due to the Customer Care issues experienced at Grand Fiesta Americana Los Cabos.…
Excellent place to stay! The food was great. Check out the Sushi Bar, probably my favorite dinner during my visit. My favorite waiter at the pool was Roberto Ruiz, he was fantastic and such a nice person, took very good care of us! The activities staff (Aaron, Carmelino, and Mariana) were great and made the trip very fun! You won't regret booking here!
Many shout outs to the wait staff. Carlos very efficient and friendly 😀 Must say Erik who dove the carts to and fro our rooms, went out of his way to make our experience so memorable. My daughter and self will always remember our rides , especially with Erik. So friendly and the best smile EVER.!
Roberto a waiter at Live Aqua was absolutely amazing! He took great care of my family and I! Nothing but great things to say about Live Aqua all together! Keep up the good work Roberto! Our family highly recommends Live Aqua!