Sunset Beach is an exquisite destination. The rooms are gorgeous. We are on the very top with a hot tub ,lounges, and the view of ocean forever. I particularly want to commend Janeth Salinas at our check-in. It was quick, and she gave us a gorgeous room for two weeks. We did not have to move after a week, and for that we are very grateful. We brought in groceries and basically did not need to leave but every couple of days just a restful vacation..housekeeping is impeccable ..daily as much or as little as you need
The resort is a real gem sprawled across a mountain, every view is glorious. Customer service was spot on, every team member was engaged. The food was my best part, something for everyone. My family could have ate every meal at the Market and not duplicated anything - what a great place. But there is only 1 coffee shop covered under AI and it’s lined up 12 deep by 8 am - should be worth fixing the flow if management is watching. One recommendation for PBSB - I think there needs to be consideration if the resort a special events rental venue or a full service vacation property. There is A LOT of weddings in the 7 days we were there. One day 3 on the beach at the same time, and the big pools (sky pool and main pool) are closed sporadically for wedding party events. They were partially closed 4/7 days we were there, and one day bath on the same day. This diverts the guests to the other smaller, now overcrowded and under serviced pools, on beautiful Cabo days. I realize the wedding package revenue is big money for the resort, but as a guest my value is being diminished because services are not available that were paid for. This was a common gripe among many guests. PBSB - please find some reasonable middle ground to offer the full value proposition to all your guests and parties in the future.…
Great pool, great location and activities!viridiana was amazing! We will be back!! We loved the food and service!! Highly recommend the water exercise Gabriel!! Service is spot on, maids are so good, room is amazing. Everything we were hoping for!
We love the main pool but we love our Parliett even more!! Always a great time and even better music! The drinks were yummy and the pool is warm but not in a bad way. It’s about 75 degrees and sunny and feels like 80 so the pool is regulated to make you comfortable no matter what the outside temperature is!
Great resort. Awesome service. Manuel goes above and beyond, remembering details to ease into breakfast!! LaNao is a perfect breakfast site. Sun, beach, and cool breeze. All other servers are also great….super friendly and professional.
Brissmai at the marketplace was so helpful. She took the time to talk with the chef to find out what was safe for me to eat due to a food allergy. I appreciate her great customer service to make sure I didn’t get sick from eating something I shouldn’t and finding me some great food choices.
Let me start by saying we will definitely be back. The food is fantastic, service is great. People are fun. The facility is clean and inviting. The reason for 4 stars and not 5. The beds are really hard and pillows cheap. That needs to change, for 6,000 for a week, that was disappointing. They didn’t do a very good job explaining the resort when we arrived, it’s large and tough to navigate. It took us 2 days to sort of figure it all out. Quivera golf course was amazing. They “lost” our original reservation and still owe me a $500 refund that they claim was sent. That should never happen, and I’ll challenge the charge with visa but it left a sour taste in my mouth about them attempting to rip people off. The course itself was fantastic. Everything here that they charge for is disappointingly overpriced. $40 for a bottle of aloe, ridiculous. Again. I know I mention more of the negative, but everything else was fantastic. I hope the resort sees these areas of improvement and takes them serious. We will try again next year and hope that our experience is even better. …
It was excellent! We had at experience with family at main pool great service the waiter Eleazar he’s was great with drinks and food also David and Roberto provided the best service ever we will come back for sure, thank sunset beach great food and drink gracias amigo.
Excellent staff! Not one negative thing on this trip. Very clean and luxurious rooms. The quickest room service we have ever experienced and we travel a lot. And the best part of this trip was Cristal from the Marketplace. She sets the standard on what service should be, and actually exceeds it. Cristal gets our highest praise.
We absolutely love this resort, and have been coming here since 2014. It is a beautiful place. The food is excellent, the atmosphere intoxicating. However, be wary of the 'all-inclusive' which is not as inclusive as you may think and be prepared of annoying daily sales pitches for tours, and buying into the property. Surprises us given that the clientiele tend to be quite savvy about what is around the area and don't need the constant hastling, especially in areas like restaurants.