What an awesome resort property. They have multiple restaurants and bars and even have a late night club option that makes going into downtown NOT necessary. The staff are attentive and professional. They always were polite and showed us a great time.
Excellent service at the main pool at Pueblo Bonito Sunset Beach by Parliett! Friendly, courteous, respectful, and super attentive. Thank you Parliett! :) We hope to find you at the pool every day during our stay!
Gilberto was fantastic and by far the best server. Perfecto he is i give my appreciation. He was perfect my family loved him abd nothing was wrong. He was attentive and very sweet. I would recommend him again for sure.
This is my second time at Pueblo Bonito and I have no complaints. The resort is beautiful, well kept and clean. The food is amazing and there are so many options. But customer service is their specialty! All the employees are so nice. Especially Gilberto, Eliud and Eliot. Thank you for making this a great vacation!
From the first moment we arrived at the resort to the day we left the service was 10000/10! The resort staff were kind, attentive, and always made us feel at home. The views were amazing and the food and drinks were excellent. (Ask for Gilberto)
What a perfect way to spend the morning. We had a couple massage for myself and pregnant wife. Be sure to get there early to use spa treatment amenities. Steam room, showers, cold plunge and hot tub are must does. Kevin took excellent care of me in the mens locker and Brenda was an amazing therapist.
I have been to this resort many times and brought my husband for the first time. He and I had the most amazing time! The Sunset location continues to expand and enhance their facilities. A major shout out to Ulises Serna an exceptional waiter at the Bistro who helped me with my Spanish and Lucero and Erendira two amazing hostesses, also at the Bistro! Can hardly wait for my return visit! Cheryl Crawley
Beautiful Resort! Amazing food and safe, but rooms are dated and mattresses need to be replaced. Move to executive suite or above for better room. The people working at this resort were amazing, kind, and helpful. We loved driving around in the cart. If you have an issue walking, this resort is not for you.
We went with a total of 17 people, the check in process is what usually sets the tone. i have to Say Trini and Jesus at the front desk set the tone. They we pleasant and welcoming, and help start a great stay for us, the first day we stayed in a older building and was not a fan of it, when i came and spoke to Trini he went out of his way to help us get to the building we had previously stayed. Thank you Trini and Jesus for working with us and help create memories
For the price, it is not a good hotel. I recommend staying at grande solmar instead. Our room never got resupplied with shampoo or soap bar. We would order food at their restaurants and would never receive certain plates and had to reorder. The towel lady at the main pool called my mom a liar when another employee told us to took our towel cards to her and she said no but he did and he had to go and resolve the issue for us. Employee barged into our room without knocking.
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