What an amazing trip my family and I have had. Someone in particular who stood out was Velazquez Pedro. He was so spirited and friendly! Thank you for such a fun ride with fun singing! Great service!!!
This resort is absolutely beautiful and welcoming. The staff are friendly, helpful and a joy to deal with. What was most impressive was the health precautions taken by every staff member to ensure our wellbeing. Mask wearing by all staff (and most of the intelligent guests) coupled with constant disinfectent cleaning made this a safe and memorable trip.
We were a group of 9 girls and we had an AMAZING stay at Pueblo Bonito. Each of us had travelled to several nice resorts in the past and were extremely impressed with the staff's courteousness and promptness as well as the overall cleanliness and amount of amenities at Pueblo Bonito. The COVID tests were a little difficult to schedule. Schedule those ASAP! Other than that, we did not have a hard time at all. Transportation on and off resort was available promptly and was very affordable!
This was our second time staying here and we love this resort. The only downside is the wifi our room was nonexistent and you do need to call for a golf cart as the property is rather large. A few highlights: The Skypool - We went here literally everyday and got to know our server Fortino very well. Some days the pool was crowded and we would end up sitting in a different section but he would still check on us and make sure we always had our favorite cocktails. The Lobby Bar - The staff here was so friendly and the atmosphere was great. Unlimited options in regards to the bar, whether you was a simple vodka soda or a drink with a top shelf tequila
My boyfriend and I rented one of the cabanas at the main pool and Pablo took care of us. He happened to also be our server the day before at the main pool. Not only did he remember us...he remembered our drink orders from the day before! He was so attentive and all around great guy. He definitely made this experience 5 stars!! Thank you Pablo!! Oh and shout out to Oscar our golf cart driver. He was absolutely wonderful as well!
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