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Camino Viejo a San Jose, Cabo San Lucas 23410 Mexico
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Traveler (439)
360
Panoramas (17)
Room & Suite (350)
Certificate of Excellence

About

#32 of 86 hotels in Cabo San Lucas
Location
Cleanliness
Service
Value
Certificate of Excellence
Beach front family friendly resort good for all ages. Two large pools, beach front restaurant, tennis, spa, mini market, 24 front desk and security, hi speed wifi. Villas range in size from one to six bedroom. On the safe swimming beach a short walk to town.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Swimup bar
Poolside bar
Tennis court
Billiards
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Fax / photocopying
Spa
Massage
Salon
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Kitchenette
Bath / shower
Hair dryer
Safe
Seating area
Microwave
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Quaint
Languages Spoken
English, Spanish

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
21Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
534Reviews42Q+A100Room tips
Traveler rating
  • 368
  • 95
  • 26
  • 24
  • 21
Time of year
Traveler type
Language
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  • English
Popular mentions
First off, let me start by saying, it has taken me a while to post this review for the single reason that I did post a review on our last night, but I wanted to let my feelings about the place settle before putting it in writing for others, so I deleted it. I have now had a chance to think. We booked through Interval as a guest of owner through a Getaway deal. I would likely have had a more negative response if it had cost me the same as advertised on websites. This was our second time to Cabo. We loved the last trip but wanted somewhere geared a little more towards peace and family. Reading reviews, we thought we had found that. To start the welcome, we arrived behind another few groups. These people had been greeted with a churro stand and margaritas. As we walked in, the manager was lay on a bean bag chair behind the stand, did not move, and nobody greeted us or offered us a thing. We were a family traveling with an older 14 year old and 4 year old all the way from Australia. This was markedly different to our last experience in Cabo. We checked in, room we cannot fault. It was one of the hotel style rooms above reception but we adored the room. With the exception of sand still all over the floor. When leaving the lobby after checking in, the manager still lay on the bean bag, asked us what our room number was. Didn’t move. Didn’t welcome us. Zero effort. Was this going to be a monitoring effort? We thought it was strange but were unsure and agreed to give first impressions a second chance. The next morning, kids were eager to use the basketball court. We made them wait until 9am, not wanting to interrupt other guests sleep ins (we have all had one too many tequilas!). Within ten minutes, the manager came over to them and requested they put shoes on. They did as asked and put their thongs back on. 15 minutes later, they were told thongs weren’t sufficient. They were not being noisy at all, we were on the balcony watching them. Everywhere we walked, we missed the same employee engagement we had received at the other property last trip. Heads down, no eye contact. When borrowing towels, there was slight attitude over not knowing the Spanish word for four. At the pool after 10am we were given the eyes with the kids playing. We moved down to the beach so that we could actually relax and let the children enjoy themselves. You get the theme here. Our kids are not brats, they are well travelled and understand the need to respect fellow travelers. At the beach, and around the pool, service is questionable and slow. If you want room service, they will dictate your tip if you are not providing what they deem appropriate ( we are talking LA tip prices of 15% minimum) for a two minute walk. I could have done it myself, but I am on holiday. We pay their ‘stamped’ requested tip. Service is never above or beyond an Uber delivery. Each time we arrive at the beach, after several minutes we are questioned about a room number - do we not belong at this resort? The final tip of the iceberg for me, was the final evening. We had been out for dinner and met with some friends. My child needed to go to the bathroom and we didn’t know where the closest toilets were, so I took him back to the hotel with our eldest, with my husband to follow behind when he had said goodbye properly to our friends. After arriving back, walking through the front stairs I was stopped by security and asked my room number! Walking into our resort, ima female with two children, after staying for six previous nights. We obviously do not belong at this property. More positively, after the first clean the housekeepers were incredible. The food was incredible. The restaurant and show on the beach was incredible. The grounds are beautifully maintained, they take pride in this. The rooms are authentic and feel more like you are in Mexico than some of the other more modern concrete jungle neighbors. Based on those things alone, we wouldn’t fault it. It was the vibe of being a non owner. The manager is arrogant. I think if their treatment of outside guests was different, it may be difficult to get a room here. Alas, it was paradise that felt like a prison. The most common question we heard was ‘what’s your room number’, rather than ‘can I get you another?’. I spent most of my time telling my husband not to be stressed about it, that perhaps we should have learned more Spanish, that perhaps we were misinterpreting staff neglect as just a lack of understanding of custom. Something. Anything for it to be what it actually was. Would I recommend this to friends and family - For older people, set on evening walks down the beaches and reading books for a week, if you’re an owner or perhaps not, you will likely love it. If you are a family, not an owner and not traveling with one, you will be treated as though you bought the cheapest room in the house. The manager responding to reviewers who have made similar statements on this page, backs this up. Read his tone, you will see what I mean. There’s nothing left to say except for that we will not be back and are disappointed to feel that way. It could have been so much more.
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Great Resort! it has all the amenities you would expect from a high-end vacation resort but without making your pocket cry, we stayed for 1 week and the personal gave us a VIP treatment at all times, thanks everyone!
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Response from traderdaves, Director of Sales at Club Cascadas de Baja
Responded Apr 16, 2020
Thanks for the great review. Glad to hear our staff team took care of you like they should! Hurry back. And bring your friends!!!
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Cape Transfers is by far the best way to get to Club Cascadas de Baja, the low rate shuttle is a no brainer if you want to save lots of "dineros" the private suburban service is great too! booking online on cape transfers website was easy, Club Cascadas de Baja for your vacation & Cape Transfers for your transportation are the perfect combination for an amazing getaway!
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Response from traderdaves, Director of Sales at Club Cascadas de Baja
Responded Mar 31, 2020
Please don't use our site to promote your own business. Please let guests speak for themselves
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We did both breakfast and dinner meals. Totally pleased with service and food. We had choice of on the beach or under the cover for seating. Both were very nice. The shrimp dishes for dinner and the pancakes for breakfast became our favorite dishes.
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Response from traderdaves, Director of Sales at Club Cascadas de Baja
Responded Mar 15, 2020
Glad to hear all went well. Hurry back!
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As a former travel agent, I have stayed at hotels around the world and this property is easily one of my favorites. First off, the food and service in the restaurant is really really good. We consider ourselves to be foodies and expect quality on both when we eat out, this restaurant performs with their fresh quality food and menu options. The units are newly renovated and offer local Mexican decor with tiled kitchen and beautiful masonry. The resort is easy to get around, not too big or crowded. I have visited both for couples only trips and also with family/kids. While they did offer some kids activities, I didn’t find it to be geared towards those with younger children as the the kids club was weak compared to larger resort offerings and the property was filled with mostly couples and adults. The palapas on the beach create the relaxing environment I enjoy most with an amazing view. Very close to downtown and lots of water/beach activities available right at the hotel. This is the only place I will stay when in Cabo.
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Response from traderdaves, Director of Sales at Club Cascadas de Baja
Responded Feb 21, 2020
Thanks so much for the review. Your notes really help future guests decide if we are the type of resort vacation they are looking for. Hurry back
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Previous
PRICE RANGE
$156 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club cascadas de baja hotel cabo san lucas, hotel cascadas de baja, resort cascadas de baja, cascadas baja club, club cascadas de baja cabo san lucas
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosCabo San Lucas
NUMBER OF ROOMS
123
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Frequently Asked Questions about Club Cascadas de Baja
Which popular attractions are close to Club Cascadas de Baja?
Nearby attractions include Mango Deck Restaurant & Beach Club (0.3 miles) and Aqua World Cabo (0.2 miles).
What are some of the property amenities at Club Cascadas de Baja?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Club Cascadas de Baja?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Club Cascadas de Baja?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Club Cascadas de Baja?
Yes, free parking is available to guests.
What are some restaurants close to Club Cascadas de Baja?
Conveniently located restaurants include The Sand Bar, Café de Ciudad, and Bella California Restaurant.
Are there opportunities to exercise at Club Cascadas de Baja?
Yes, guests have access to a pool and a fitness center during their stay.
Does Club Cascadas de Baja have an airport shuttle?
Yes, Club Cascadas de Baja offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Club Cascadas de Baja?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Club Cascadas de Baja?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Club Cascadas de Baja?
Many travelers enjoy visiting Church of Saint Luke (1.0 miles).