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Waldorf Astoria Los Cabos Pedregal

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Camino Del Mar 1, Cabo San Lucas 23455 Mexico
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About

#2 of 85 hotels in Cabo San Lucas
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Your journey begins as you emerge from Dos mares Tunnel, carved through a solid mountain, to discover paradise. Waldorf Astoria Los Cabos Pedregal welcomes you with familial Mexican charm. The check-in desk, located below the azure blue sky, illustrates the endless possibilities. 115 rooms and suites, each with a private plunge pool with stunning ocean views, personal assistant service, fireplace, LCD television, iPod docking station and complimentary wireless internet, and complimentary refreshments allow you to rehydrate and renew.
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Room & Suite (1,012)1,012
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Valet parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Newspaper
Outdoor fireplace
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
Spanish
2,395Reviews213Q+A100Room tips

Reviews

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KerriJK wrote a review Aug 5
San Diego, California100 contributions49 helpful votes
I've really struggled writing this review. It's actually my 2nd attempt, my first was much more critical but the hotel went above and beyond to reconcile all of our issues. I applaud their efforts and the service from most of the staff and butlers is beyond outstanding. I still think it's important to share our experience... the good, the bad and the ugly. The good: I can't say enough about how attentive and responsive the service is. A huge thank you to our butler, Carlos. I've had 'butler' service at other 5-star properties, but I think this experience was a totally new level. We worked with Carlos for EVERYTHING and he was amazing. In fact, if it wasn't for Carlos, I would have only given the WA Pedregal 1 or 2 starts. Service at the restaurant, spa and pool was exceptional, and a true highlight of our visit. The bad: The initial 3-bedroom suite we were given was a big disappointment. We were traveling for a special occasion and sent to a first-floor room with no privacy (pool open to anyone walking by and the infinity pool above actually spilling onto part of our 'patio' space). Nothing special in the room to celebrate our special occasion and nothing extra for us as Hilton Diamond Club members... nothing. The suite was in an ocean-view category, and the living room had a decent view (not stunning), but the master bedroom had a view of a large building and AC unit right in front of the room. At only 30% capacity, I was really surprised this was the best they could come up with for one of their highest category of suites. I called and asked if there were any other options (e.g. higher floor?) and was told they wouldn't have another room until our second night, but we could upgrade to the Presidential Suite. The upgrade was insanely expensive, but this was a special occasion and the trip wasn't off to a great start, so... I made the mistake of taking the upgrade. The ugly: It took the hotel nearly 2 hours to get the suite ready so by the time we finally switched rooms, most of our first day had been wasted. The location of the beachfront suites is amazing, but remember that the beach here isn't swimmable and the staff will warn you about getting too close to the water. You're basically paying for the view and privacy. The kitchen in the Presidential Suite is actually much smaller/less impressive than the 3-bedroom suite and the seating area is also not as functional. I was a little shocked at the price difference after seeing the room, but wanted to make the most of the trip. Sadly, however, tt was one problem after the next for the next two days. At 9pm on our first night, we were called about a noise complaint and asked to quiet down. We are a group of 6 (2 adults, 3 teens and a 10-year old), minimal drinking, no music, just talking, laughing and eating dinner on the patio of our Presidential Suite (which cost a fortune) and we were told to be quiet. I was stunned, and offended, especially considering all of the construction noise that plagued the hotel from sunrise to sunset every day. I guess they discourage guests from speaking in a volume higher than a whisper, laughter is a no-no, and probably best not to eat on your balcony. I'm still shocked they don't have a vetting process for determining if a noise complaint is valid (which the manager on-site confirmed they do not). From there, our outdoor fireplace wouldn't work and staff was called to repair it (totally disrupting our evening), but they couldn't find a fix. Two of our TVs had no service, requiring another service call on our 2nd night. We also discovered three exceptionally large cockroaches in the kitchen. I didn't even report the bug issue because I was so tired of spending my vacation complaining about everything. We just avoided using the kitchen for fear of more giant roaches (about the size of a small kitten). And, most disappointing, I had a small amount of cash stolen from the room while we were away at dinner one night. Admittedly, we were not diligent about using the safe in the hotel room, but I incorrectly assumed the Presidential Suite would be safe/secure. Oh well. Good thing I don't carry much cash. I guess we should have just stayed in the first room w/o any privacy and a so-so view. It's hard to spend so much money on an 'upgrade' and have to endure so many problems.
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Date of stay: July 2020
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Room Tip: Do not waste money on a beachfront suite!
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MDArizona wrote a review Jul 2020
Scottsdale, Arizona7 contributions25 helpful votes
We just returned from a 3 day stay and this resort is my new favourite! The service from check-in, to the pool, restaurants, housekeeping, and our host Victor was amazing! Other reviews have covered the great qualities of this resort, and all precautions have been taken for Covid, we would go back tomorrow if we could! There is some construction on the beach that was pretty loud but it needs to get done and this is a good time while the resort is quieter. If you are going to splurge on a resort, this is the place. We will definitely be back!
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Date of stay: July 2020
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Response from Paulina Paredes, General Manager at Waldorf Astoria Los Cabos Pedregal
Responded 4 days ago
Dear MDArizona, Thank you so much for your beautiful words, we are more than happy to welcome you back tomorrow if you could. We will pass your comment to our staff, specially to Victor. Hope to see you in the near future. Kind regards, Fernando Flores.
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Mssnash wrote a review Jul 2020
Dallas, Texas280 contributions56 helpful votes
We had a lovely relaxing vacation at Pedregal. We have been coming here for years and usually try and come about twice a year. The service, as usual was spectacular. Servant leadership is definitely the way things are done at this hotel, and have been for many years. (I hope that does not change as the Hilton brand continues to take over and make changes.) For example - Martin a supervisor at the pool, came by our table one morning to say hello (he is the nicest guy, we always look forward to seeing him). He noticed my husband's coffee cup was low and asked if he would like more, rather than passing that along to a server to handle he got the coffee pot and poured it himself. Another example - Fernando (another fantastic employee - we were disappointed he was assigned the pool near the construction that did not have any guests for several of the days we were there) helped us change locations at the pool even though we were not in his section. And one last example was Stephanie, a hostess at the restaurant, she noticed my back was getting very red at the pool, so she went and found some freshly cut aloe and gave it to my husband with directions on how to apply. All of these people went above and beyond their responsibilities. We also really enjoyed Oscar - he did a wonderful job making sure we had a full drink and anything we needed. Cindy was and is always so sweet and it is great to have her great us each morning at breakfast. Eduardo is a great bar tender and always remembers us. As advertised - there was a lot of construction going on from dawn to dusk everyday at the beach that was at times very loud., and large piles of sand on the beach. (it never bothered us) Unadvertised on their notice about the construction was that Don Manuel's is only open for dinner Friday and Saturday, we ordered room service one night and went out another. Some changes we noticed - no treat left in the room with the turn down service. One evening they gave us a glass heart shaped dish that unfortunately did not do well on the way home. (recommend going to the gift shop to have it properly wrapped). Their symbol of the turtle is slowly being fazed out.. such a shame! A couple nice changes: You can communicate with your concierge (or who ever is working) via text, so you can order room service, when you would like the guacamole and chips delivered, etc. versus calling. Much better experience. Another is that they allow you to substitute the Cornitas (small Coronas) for a margarita with the chips and guacamole. A few disappointments: We were celebrating my birthday, in the past they seem to make a big deal about it but on this visit we received a piece of Tres Leces cake and a large sparkler. As a Hilton Diamond member, you are entitled to a room upgrade if the hotel is not sold out. Well the hotel was not sold out, and in fact less than 30% occupied per the government regulation. However, the room we received was the same size same everything as the one we booked, just one floor higher.... there were plenty of empty rooms so we were very disappointed that was all that could be offered. We felt the hotel was doing everything they could to ensure both the staff and guests were as safe as possible during this COVID 19 pandemic. We look forward to returning "home" later this year, cannot wait to see how the changes to the beach turn out.
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Date of stay: July 2020
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Response from Paulina Paredes, General Manager at Waldorf Astoria Los Cabos Pedregal
Responded 1 week ago
Dear Mssnash, Thank you so much for take your time to share your experience with all of us. We have passed along your gratitude to all of our staff, they are fantastic. I apologize for the few disappointments, we hope to have the opportunity to make your birthday so special next year, pumper you and your family. We have some empty rooms but not all of them are available, we are making some changes and as you commented, our first responsibility at this time of the year is your own safety. We can not wait to welcome you back and make your experience incredible and create good memories for all of you in the near future. Kind regards, Fernando Flores.
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Jen Hurt wrote a review Jul 2020
La Verne, California9 contributions10 helpful votes
+1
If you are looking for an unforgettable romantic getaway do yourself a favor and book here! We booked a last minute trip to celebrate our 24th anniversary. We got news the Mexico border reopened due to Covid. So we booked the “Refining Pedregal” offer for a week. Don’t forget to add the private car service from the hotel! Worth every penny especially during covid, it’s about a 40 min drive. Grab a margarita from bar & enjoy the ride over. So, This place has always been on my bucket list to stay here. This was the Perfect social distancing vacation since you have your own plunge pool and the hotel is only 35% occupied. It starts with your personal concierge confirming details before your arrival. Nayeli was waiting with margaritas, greeted us by name she is absolutely AMAZING! She took care of every detail & is always available with a quick text! The COVID protocol they follow was above & beyond from the moment we left the airport. Temperatures taken on arrival, luggage disinfected & no one enters or leaves the gates without temp checks, sealed rooms. All staff wear mask, use hand sanitizer & sanitize everything! You feel completely safe once you enter the gates. A few employees that stand out are our wonderful friends by the pool Francisco, Edgar, Roberto & pool bar team! They truly went above and beyond to make our 24th anniversary unforgettable!! Because of them we never left the hotel. We never wanted to or had to because of the amazing personal service! The staff at Don Manuel’s remembers every detail for every meal! The food is amazing at all on site restaurants everything is super fresh. Everyone remembers your name here, turtles lay their eggs on the beach, daily corona, guacamole & chip deliveries on your pool deck what more do you need...This place is Paradise! We hope to return soon!
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Date of stay: July 2020Trip type: Traveled as a couple
10 Helpful votes
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Response from Paulina Paredes, General Manager at Waldorf Astoria Los Cabos Pedregal
Responded 2 weeks ago
Dear jenhurt143, Thank you for choosing to spend your 24th anniversary with us at Waldorf Astoria Los Cabos Pedregal. I am so pleased to learn that we helped to create such a memorable experience for both of you. Thank you for your wonderful and kind comments about the staff. Congratulations once again from all of us at Waldorf Astoria Los Cabos Pedregal. We look forward to welcoming you back for your 25th anniversary! Best Regards, Fernando Flores General Manager
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Ben W wrote a review Jul 2020
College Station, Texas17 contributions10 helpful votes
+1
My wife and I have been visiting this hotel every year for the last 6 or 7 years. We were a bit concerned when Hilton took over as we loved it when it was Capella and Resort at Pedregal and didn’t want the hotel to lose the charm or high level of service we had grown to love. We just returned from our 4 night stay and we were blown away at how excellent the staff is at making you feel so welcomed and appreciated. I really believe it’s the people here that make this resort standout amongst all the great options in Cabo. Mariel checked us in with such enthusiasm and checked on us every day. She made us feel so special and it set the tone for the whole week. She even set up a cell number that we could text throughout our stay, which came in very handy for any questions or needs we had. Hector waited on us every morning at breakfast and always remembered our preferences and ensured the entire experience was perfect. Most of our days were spent by the pool...if you’re at the main pool be sure and get Hiram. He is super friendly and easy to talk to and took great care of us the entire time. We also ventured to the family pool and had Oscar and Eduardo who were both exceptional at getting to know us and always there if we needed anything. I brag on this place all the time at how the second you stand up or need anything the staff is so attentive and ready to serve. It’s why we keep coming back. There is construction going on by the beach. It didn’t bother us but it may bother some. We stayed in the Estrella Suite and highly recommend the room choice with two private balconies including one with a a private pool and fire pit overlooking the ocean. The food everywhere was outstanding! I’m sure there are many great options in Cabo but the charm and friendliness and excellent service keep us coming back year after year. Pedregal we will see you next summer!!
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Date of stay: July 2020Trip type: Traveled as a couple
6 Helpful votes
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Response from Paulina Paredes, General Manager at Waldorf Astoria Los Cabos Pedregal
Responded 2 weeks ago
Dear 956benw, Thank you for your wonderful review that you posted after your recent visit to Waldorf Astoria Los Cabos Pedregal. I am so glad that you enjoyed the hotel and our wonderful welcoming staff. We can not wait to see you and welcome you back next summer. Best regards, Fernando Flores.
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PRICE RANGE
$456 - $1,519 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
capella pedregal hotel cabo san lucas
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosCabo San Lucas
NUMBER OF ROOMS
115
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Frequently Asked Questions about Waldorf Astoria Los Cabos Pedregal
Which popular attractions are close to Waldorf Astoria Los Cabos Pedregal?
Nearby attractions include Cabo Party Fun (0.6 miles), La Turquesa Jewelry and Art (0.6 miles), and Eclectic Array Cabo (0.5 miles).
What are some of the property amenities at Waldorf Astoria Los Cabos Pedregal?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Waldorf Astoria Los Cabos Pedregal?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Waldorf Astoria Los Cabos Pedregal?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Waldorf Astoria Los Cabos Pedregal?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Waldorf Astoria Los Cabos Pedregal?
Conveniently located restaurants include JM Italian Steakhouse, Invita Bistro, and Kauil.
Are there opportunities to exercise at Waldorf Astoria Los Cabos Pedregal?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Waldorf Astoria Los Cabos Pedregal have an airport shuttle?
Yes, Waldorf Astoria Los Cabos Pedregal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Waldorf Astoria Los Cabos Pedregal?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Los Cabos Pedregal offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Waldorf Astoria Los Cabos Pedregal?
Many travelers enjoy visiting Church of Saint Luke (0.5 miles).