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Saigon Ban Gioc Resort

Ban Gioc, Dam Thuy, Trung Khanh, Cao Bang 270000 Vietnam
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Guests1 room, 2 adults, 0 children
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Ban Gioc, Dam Thuy, Trung Khanh, Cao Bang 270000 Vietnam
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Met this kind soul who gave me a free ride from the waterfall to the cave, in the world full of drama and hidden motives, I still find that Vietnamese are quite easy to handle, they are polite and courteous🙌🏻
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On arrival, the hotel looks good - quite plush by local standards that I had experienced in Ha Giang and Dong Van. However, that's where the good impression ended. The room, although well equipped and presented, needed cleaning. Even when this was raised with the management, the resultant clean did not impress at all. We went to dinner and we're presented with a comprehensive menu of food and drinks. However, on ordering, we found that much was not available. Breakfast service was scheduled to start at 6.00am. We arrived at that time to find cold coffee from the night before and little else. When service did eventually commence, our tour guide had to help prepare omelettes because the resident staff appeared to lack sufficient training. My assessment is that the hotel has enormous potential. It is 500 metres from Ban Gioc waterfalls, one of the wonders of Vietnam. However, the level of service is poor - to say the least. This place lacks adequate management and the staff - obviously willing to please - lack training.
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(1) Price - 1,200,000 vnd for cheapest room + VAT and tax. Nice room, but definitely not cheap. Bed was decorated with mosquito netting....no doubt in season it is critical to have. (2) Restaurant tablecloths needed washing....yuk. Breakfast was free/included, but mediocre (3) Hot water...common to Vietnam hotels, there's a up/down switch to turn on to start electric water heater. But it isn't marked. You just have to "know"...... grrrrrr...... (4) desk clerk was a pleasant young man...spoke no English. And ignored my Google translate attempt to communicate. I just wanted a receipt for my stay. He was un-helpful. Very un-helpful. (5) The air conditioner/heater remote control was in Chinese language. OK if you happen to read Chinese....annoying as hell if you do not. (6) It's a bit of a hike from parking/reception to the rooms. Be aware. And 20 or so steps from one group of rooms to another. Not a big deal, but be aware.
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La chambre est confortable et au calme mais pour y accéder avec des valises on passe par des escaliers glissants pas très rassurants. À l’aller, quelqu’un est là pour aider, Mais quand on quitte, c’est plus compliqué car pas grand-Monde parle anglais. Quant au restaurant, il est lugubre et on y mange mal alors qu’on mange très bien à peu près partout pour pas cher au Vietnam. Le petit-déjeuner c’est encore pire. Bref, je n’y retournerai pas.
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Situé près des chutes de Ban Gioc cet hôtel n'est pas au niveau. Chambres propres et spacieuses mais cadre très bruyant (festivités très tardives visiblement pas de restriction de volume sonore des enceintes). Aucun autre établissement à proximité, les repas ne peuvent pas être pris ailleurs que sur place, la qualité est très médiocre. Petit déjeuner très médiocre dans une sale pas vraiment propre et sur une table dont la nappe garde encore les traces des repas de la veille
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VietnamCao Bang ProvinceCao Bang
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