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Marinaterra Hotel & Spa

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Marinaterra Hotel & Spa
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270 Reviews from our TripAdvisor Community

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Showing 123: English reviews
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West Palm Beach, Florida
Reviewed 2 days ago NEWvia mobile

Awful hotel. Lobby being renovated. Desk in a closet. Pools closed- renovating. Dining closed, using tiny room no windows. No bar. 2 ice machines for 6 floors but NEITHER works. Old gym, broken- no a/c or tv, no towels. Asked for towels and a.c.- ignored us. Asked for manager- did not respond. Hotel charged $10 to drive us to shop...

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Helpful?
Thank gail b
Texas
Reviewed 1 week ago

Stayed here for two nights while on tour with Gate1 travel. Nice big room ( must have been remodeled). View of the sea and town area. Others had views of the harbor. The hotel is under remodeling in the lobby so there is a closet for the front desk. We had dinner included, on our first evening, at the Beach...

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Thank travelbug19902016
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

Dear guest, thank you for your nice comments, we are very happy to hear that you had a great time at the hotel. It will be our pleasure to be your host again. We are sure you will love your stay as soon as the maintenance works has been completed

Arlington
Reviewed 2 weeks ago

A complete disappointment. The room itself was very nice and spacious with a great view of the marina and mountains. But, that's the only thing good to say about the hotel. Upon my arrival, I quickly discovered the lobby was under renovation, I went to check out the great view from my balcony and discovered the pool was empty and...

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Helpful?
Thank George R
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

Dear George R, As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. We do are under construction in order to improve our facilities and we understand that this could be an inconvenience. The announcement about the construction it is...

Elmhurst, Illinois
Reviewed 2 weeks ago

We stayed two nights, as part of an organized tour to the Copper Canyon. The hotel is well located and many rooms have views towards the marina and pool. The breakfast buffet was excellent. We had dinner included, on our first evening, at the Beach House Restaurant, which belongs to the hotel. The appetizers and drinks were very good but...

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Helpful?
Thank trvlbufElmhurst
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

I would like to thank you for your recent visit to Marinaterra Hotel. It was truly a pleasure to serve you and we are very happy that you enjoyed the nice view. We would love to have the pleasure of seeing you as a regular guest as soon as te hotel finish the renovation. Best regards.

La Jolla, California
Reviewed 2 weeks ago

This is a luxury hotel in a fabulous location. The price was great when we stayed (over new year). It has a pool parking, nice grounds and a restaurant on the waterfront (although this was being refurbished when we were there, you could still sit outside and get breakfast in the room next door. The rooms are good but not...

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Thank LordBrackenrigg
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

Dear guest, thank you very much for choosing our Marinaterra Hotel & Spa to come and enjoy your valuable holidays. It has been a great pleasure to welcome you and host you. We are sorry to hear we didn't meet up your expectation, we extend our sincere apology, assuring you that we will be working harder every day in order...

Ottawa
Reviewed 3 weeks ago via mobile

I stayed in this hotel for two nights as part of a motor coach tour of the Copper Canyon in Mexico. It is a beautiful location on the sea of Cortez. The rooms are spacious, comfortable and well equipped for a stay with a family or friends. There was a kitchen area and balcony with a lovely view of the...

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Thank Helen A
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

We are very greatful to hear about your experience at Marinaterra Hotel. Thank you for sharing your positive review. We can't wait hearing from you very soon.

San Miguel de Allende, Mexico
Reviewed January 24, 2017

Great location and breakfast buffet, but the bar by the pool is pricey and they have a very limited selection of tequila and beer. I had some questions about the cleaning and sanitation of the rooms, but I think this might be the best hotel in the area, in other words, your only option.

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1Thank Alfredo J
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

Dear guest, we are sorry to hear that your experience at the hotel was unsatisfactory. We want to thank you for taking the time to share with us your situation. We are about to reorganize all our menu as soon as the new restaurant is in operation. We are going to doble check our cleaning standard in order to guarantee...

Montana
Reviewed January 20, 2017 via mobile

Called the Marinaterra Hotel to make reservations for three nights. We are a group of five friends traveling together. I was offered three double rooms or two suites with the 5th person using the sofa in living room. Since we were staying several nights, we were offered a discount if we took the suites. Upon arrival the front entrance was...

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Thank MontanaSue
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

Dear guest, we are sorry that we didn't reach your expectations. We are sure that there is always place to improve. Please, accept our apologies regarding this issue. We do are under construction in order to improve our facilities and we understand that this could be an inconvenience. We are going to work really hard to get it done as...

Apollo Beach, FL
Reviewed January 8, 2017

Visited San Carlos the first week of January. Ocean is too cold to swim & air temperature is a bit chilly to be out on the beach in a swimsuit. However, beautiful weather and good opportunity to see the area without huge crowds. Hotel MarinaTerra is undergoing renovations. We stayed 4 days. 4th and 5th floors have pounding, jackhammering, construction...

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Thank GreatDayTraveling
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

Dear guest, we are happy that you enjoyed the nice view at the hotel. Thank you for taking the time to share your experience with us. We do are under construction in order to improve our facilities. We hope you visit us when the hotel is completely renovated.

Reviewed December 20, 2016 via mobile

To begin with i arraived at hotel at 9:45 night time and acording to my booking i supposed to have a room with king side bed, well they couldnt provide that type of room because acording to lobby assistant they were remodeling rooms in that especific area of the hotel so they gave me room 111 worst room in the...

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Thank Jose S
Mauricio M, Gerente at Marinaterra Hotel & Spa, responded to this review

Dear guest, thank you for taking the time to share your experience with us. We are sorry to hear about your unsatisfactory experience about the noise. I would like to apologize for your inconvenience. We are improving our service every day in order to achieve great hospitality.

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238 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
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Additional Information about Marinaterra Hotel & Spa

Address: Calle Gabriel Estrada s/n | Sector La Herradura, San Carlos 85506, Mexico
Location: Mexico > Northern Mexico > Sonora > San Carlos
Price Range: $68 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marinaterra Hotel & Spa 3.5*
Number of rooms: 105
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Also Known As:
Marinaterra Hotel San Carlos
Marinaterra Hotel And Spa
Marinaterra Hotel Beach
Marinaterra Resort Beach
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Questions & Answers

Here's what travelers have asked, with answers from Marinaterra Hotel & Spa staff and other travelers.
17 questions
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Valle de Bravo, Mexico
3 months ago
Tucson, Arizona
20 days ago
Kamiah, Idaho
1 month ago

See all questions (17)

Questions? Get answers from Marinaterra Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Most rooms have a view of the harbor or the sea.”
 of 5 bubbles travelbug19902016, 1 week ago | Read review
“Ask a lot of questions when making a reservation.”
 of 5 bubbles GeorgeR136, 2 weeks ago | Read review
“Book one of the refurbished/renovated family rooms with views of the marina.”
  • View of the marina from our balcony.
 of 5 bubbles trvlbufElmhurst, 2 weeks ago | Read review
“Get a room that face the marina.”
 of 5 bubbles josch1122, Dec 19, 2016 | Read review
“Definitely avoid the 2nd floor (the first floor above the lobby level) due to noise.”
 of 5 bubbles abinaz, Dec 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question