Service is very good, but they have a huge issue, there are rooms that are good and others that are a 2 to 3 star caliber rooms, we got room 203 at first, it was a dark, small room, nowhere to but clothes or luggage, cheap AC unit, really a bad experience, after several calls we got Eduardo Manager to come and show us other rooms, we got charged 200 dolars extra in total 500 USD plus taxes for a nicer room, but to be honest this is not aceptable, Eduardo was extremely nice and so was most of the personnel, they do a really good job, the problem is the rooms they have to offer are all different, some nice and some really not the confort or quality you are paying for, if you get send to the Parque rooms, beware… they are 2 long long blocks away, restaurant is nothing special and rooms are 2-3 star class.…
This hotel is a cut above. The property is beautiful and the staff goes above and beyond in making your stay great. The breakfast is also top-notch. San Miguel is such a beautiful city and staying at Casa Sierra Nevada just puts a cherry on top.
We loved our stay at Casa de Sierra Nevada. The entire staff welcomed us and made us feel special from the moment of arrival until we departed. Thank you for taking the extra effort, the little details mattered. We look forward to returning.
Sensational customer service. Incredibly friendly and proactive staff who make great conversation and take a genuine interest in your stay and making sure you have a good time, the location is brilliant, place is beautiful. I would highly recommend anyone to try the Mojigandas workshop with Hermes, or the Cookery School with Ruben - both were super good fun. We had an excellent massage at the Spa. Prices are reasonable. We had a slight issue with noise in our first room, but the moved us immediately to a better room.
We had a wonderful luxurious staycation at the Sierra Nevada (Belmond) property in San Miguel de Allende. The service was top notch. Food and Drinks were excellent. Room was exquisite. We will definitely return. Special thank you to Enrique, Eric, Angelica, and Efren who made our stay unforgettable and who went above and beyond to pamper us. We will definitely return soon for another family staycation in our magical town!
Can’t Thank everyone there enough for making our trip so special ! It truly was an amazing and wonderful experience. They made each and everyone of our family members feel special and took such amazing care knowing our names knowing what our likes were. from the moment I arrived with the beautiful flowers, framed photo, birthday treats and all and the beautiful card sign by the staff it was truly the most memorable experience. Muchas Gracias to Everyone. We will be back very soon !!! Looking forward to our next visit already . Paige A Van Rensselaer Kunkle
The Belmond Casa Sierra Nevada is one of the most magical places in all of San Miguel. The staff goes over and beyond and every detail is most thoughtfully thought of. I stay in many 5 star resorts , and this property is above and beyond. If you want to feel like you are being pampered in your own private estate ? This is the place for you !! Authentic with a hip vibe the food and drinks are amazing. They have a gorgeous serene spa to even amp up your relaxation. We have already re booked for future stays , that’s how much we love it 😍
Went for a 3 day wedding with friends. Stunning hotel in a 17th century converted mansion. The building itself just has so much charm, character. The rooms are very large with outdoor space. The pool is beautiful and the service was outstanding to the point hat everyone knew my name.
The hotel was really beautiful and the staff was really nice. A piece of my furniture (a lamp) and two talavera plates were accidentally broken while our luggage was handling but the manager, Enrique Sanchez was really nice and took care of everything. He made sure we were comfortable, sent us addresses of antique shops so that we could go buy a different one in place of the broken one. The hotel compensated 100% the value of our souvenirs and handled everything very tastefully. We would definitely come back one day.
My wife and I experienced this property for the first time in May during a wonderful 4-night stay. Over the years we have stayed at many wonderful European, U.S. and Mexican 5-star hotels and resorts. But we have never, ever received better service or more thoughtful, personalized attention from any hotel staff in Mexico or the U.S. We absolutely love this boutique property. To say it is charming is an understatement. The Day Manager, Mr. Sanchez is a hotelier of the highest class and professionalism. While Casa de Sierra Nevada is a luxury hotel in every way, the price range is considerably below "the going" luxury hotel room rates in Mexico, the US, and abroad. The hotel property: colonial buildings, ambience, décor, style, art work, food and beverage service, landscaping, music and the continual personalized attention displayed by the entire hotel staff is incomparable and so special! We will be visiting San Miguel de Allende before the end of 2022 and my wife has made it clear that this is the only hotel she will ever stay at during our future visits.…