Hacienda El Santuario
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Calle Terraplen 42, San Miguel de Allende 37700 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (141)
Dining (43)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hacienda El Santuario
Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 114 hotels in San Miguel de Allende
Location
Cleanliness
Service
Value
Travelers' Choice
This charming hotel is distinguished by its architecture as seen in family homes of the past that characterize San Miguel de Allende. Located in the city center, Hacienda El Santuario maintains its original Mexican style, with a central patio, 33 rooms, terrace and multi-purpose room, among many other things. NO PETS ARE RECEIVED.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Rooftop terrace
Baggage storage
24-hour front desk
Laundry service
Ironing service
Wifi
Restaurant
Breakfast available
Concierge
Sun terrace
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
Telephone
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Historic Hotel
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
193Restaurantswithin 0.3 miles
85Attractionswithin 0.3 miles
Contact
Calle Terraplen 42, San Miguel de Allende 37700 Mexico
Name/address in local language
Getting there
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467Reviews35Q+A63Room tips
Reviews
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Popular mentions
We returned to San Miguel with some fear due to the health contingency that we went through and this place gave us a lot of confidence due to all the actions they take to take care of their guests, it's an old house but very well cared for and beautiful, its breakfast is exquisite, the patio where it is served is a bit cool because it's outdoors but the very kind waiters turned on some heaters and se had a great time, on weekends they have a very comprehensive buffet and every meal is so impressively delicious that is impossible not to want to try all of the options. The people who work are very friendly and helpful, they went above and beyond. A very clean, safe and confortable place and still an excellent price. We really recommend it too much. A Word of advise: Do not go with children, it is not a place for them…
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from Luis Alberto García , Atención al huésped/Recepción at Hacienda El Santuario
Responded Jan 19, 2021
Dear Christopher, Thank you so much for taking some of your time to share this kind review, we're glad to know your enjoyed your stay as much as we enjoyed having you here. We hope to have the opportunity to receive you once again in the future, it will walesy be a pleasure to welcome you. Warmest regards!
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Do not stay at the Hotel Hacienda El Santuario: I will regret this stay all my life. My jewelry box is stolen :-(((( Manager is absent and does not return any calls. I also met furious customers with no hot water in their room. The hotel did not solve the issue, the hotel did not propose any room upgrade to this family. After this weekend, I’m suspicious of all the excessively positive comments the hotel received. Vibes are not good at all… It’s a dangerous hotel with dishonest management. I will regret this stay all my life.
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Date of stay: November 2020
Value
Location
Service
Helpful
Response from Luis Alberto García , Atención al huésped/Recepción at Hacienda El Santuario
Responded Jan 8, 2021
Dear gabrielahG6835LK, I am too sorry for the situation but it is my duty to let you know that if there is something that characterizes us is honesty, no person on our team has ever stolen anything never, as you mentioned, the comments of our guests are very good since the most important thing for us is to make you feel at home, Unfortunately we cannot be held responsible for a loss of yours in which we had nothing to do, even the caller was not sure that the loss was here which indicates that you could have lost it somewhere else. We are very sorry for this and if you wish we are willing to listen to you on the phone, it will always be a pleasure to be able to listen and support our guests and clients. I will be aware of your call. Sincerely, Luis Alberto Garcia.
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Situated close to Benito Juarez park and about ten minutes walk from the center this B&B hotel is pretty with a central courtyard for breakfast. Several little things marred what could have been a more satisfactory stay. The room is dated, the carpet needed replacing, the tiles had lost their polished shine and were a bit stained. The light switch by the door turned off all the power to the room including the TV? At breakfast I ordered scrambled eggs and bacon. The bacon was undercooked, and chopped up and mixed right in the eggs. Weird. We got no toast but then saw other tables of Mexicans getting buns, croissants and toast and jam. We placed a wake up call which we never received. Luckily we had our phone as a back up. Too bad because as I said:- It could be better.
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Date of stay: February 2020
1 Helpful vote
Helpful
Response from Luis Alberto García , Otro at Hacienda El Santuario
Responded Apr 1, 2020
Dear rchap, We appreciate that you have taken some of your valuable time to be able to share with us your kind opinion about your stay with us, we are glad to know that our facilities were to your liking. We would like to share with you that we will take special care in the areas of opportunity that you kindly mention in order to improve our service and the quality of our facilities, we are currently in the process of continuous improvement so we would love to have the opportunity to receive you again in the future and to be able to improve the experience you had with us, for us it is important to make you feel at home and we look forward to welcoming you in the future. Here you will always be welcome. Warmest regards!
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This is a beautiful, colonial hotel minutes walk to La Parroquia. With folk art from different regions of Mexico, and beautifully appointed rooms, we were very pleased. But what also sets this hotel apart is the friendly, exceptional service. Marina and Abraham at the breakfast buffet went out of their way to provide friendly service, including preparing special breakfasts for my wife. We can’t wait to return. We recommend going for El Día de los Muertos and staying here!
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Date of stay: November 2019Trip type: Traveled as a couple
Helpful
Response from Luis Alberto García , Otro at Hacienda El Santuario
Responded Mar 10, 2020
Dear T9070EEpaulb, We want to thank you for taking a few minutes of your time to share with us your kind opinion about your stay at the hotel, we are very happy to know that you enjoyed our authentic Sanctuary breakfast and the warm attention of our team. We look forward to welcoming you again in the future, it will always be our pleasure to receive you. Regards!
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Tasteful, charming and comfortable, there's very little not to like about this hotel. I liked the abundance of outdoor space -- patios, terraces and especially, the leafy courtyard, where we had large to-order breakfasts in the morning. The staff was very friendly, professional and eager to help. The location is excellent, right near a very nice park if you're a jogger. A couple of small things to know: It does get rather cool at night in the winter -- about 35F / 3C a couple mornings in February. The A/C unit in the rooms also doubles as a heater. The television has one or two English-language options but, oddly, they're local Florida network TV channels. A BBC or France24 or even CNN would be nice. My only small complaint about the room was the carpet, which looked a bit worn. But that's minor, and overall, I enjoyed my stay at El Santuario, which clearly lives up to its name.…
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Date of stay: February 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Helpful
Response from Luis Alberto García , Director General at Hacienda El Santuario
Responded Mar 5, 2020
Dear BrianBrooklyn, We want to thank you for choosing us as your best lodging option, and above all we thank you for having taken some of your valuable time to share with us your kind opinion about your stay at El Santuario, we are very happy to know that you enjoyed your stay as much as we enjoyed having you here, be sure that we will work to improve our cable television service and we will gladly take your kind comment on the carpet, we hope this is not the last time you visit us and hopefully we will have the opportunity to welcome you again in the future, it will always be a pleasure for us to receive you. Warmest regards!
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PRICE RANGE
$112 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda el santuario centro hotel san miguel de allende
LOCATION
MexicoCentral Mexico and Gulf CoastGuanajuatoSan Miguel de Allende
NUMBER OF ROOMS
31
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Claim Your Listing Frequently Asked Questions about Hacienda El Santuario
Which popular attractions are close to Hacienda El Santuario?
Nearby attractions include Galeria San Francisco (0.2 miles), Abrazos San Miguel (0.2 miles), and Parroquia de San Miguel Arcangel (0.2 miles).
What are some of the property amenities at Hacienda El Santuario?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hacienda El Santuario?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hacienda El Santuario?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda El Santuario?
Conveniently located restaurants include Tostevere, Casa Nostra, and La Parada.
Is Hacienda El Santuario located near the city center?
Yes, it is 0.4 miles away from the center of San Miguel de Allende.
Which languages are spoken by the staff at Hacienda El Santuario?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda El Santuario?
Many travelers enjoy visiting Casa del Mayorazgo de Canal (0.2 miles), Plaza de Toros San Miguel (0.1 miles), and Jail of the Inquisition (0.1 miles).