We spent two very disappointing nights at the Hacienda El Santuario. It is a pity that a well-located hotel -- with charm, a very good restaurant, and more than attentive, EXTREMELY kind and diligent staff -- suffers from shortcomings that could easily be solved with little effort and investment by its owners and managers. The layout of their exceedingly small rooms does not work with the furniture they have selected; you keep bumping into everything. Not to speak of the ridiculously-tiny and poorly designed and furbished bathroom. We had no hot water in the mornings until we repeatedly reported it to the reception; they told us the heater does not usually work well. The room´s telephone did not work when we arrived. And it is beyond me why they have a small safety box that it is not anchored in the closet; anyone can take it away in a bag. Needless to say, we will not stay there again.…
We arrived to such friendly and helpful service. The hotel is beautiful and has a style all their own. Valet parking, early check-in, followed by breakfast started a wonderful day. The rooms felt warm and elegant. We returned for breakfast the next day for their chilaquiles verde with a fried egg—amazing. Add chorizo;) We’ll be back.
This is my second time here & I requested my same room that I stayed in last time. You would have NO IDEA what lies inside these walls until you enter & you’ll be in awe. It’s beautiful! The owner travels throughout Oaxaca and decorates the hacienda with beautiful works of art. The staff is EXTREMELY professional, and attentive. The property is well maintained. The rooms are clean. The original included breakfast is amazing! We were served fresh fruit, sweet breads, coffee, along with our choice of meal. The hotel has a terrace where it’s just really nice to enjoy coffee, a meal, or a drink. It has a great view of the town. I love how when we checked in, they opened up these drawers FILLED with amazing artisan handmade soaps with a large variety of scents and you can choose 4 for your room. If there is a better place here, I couldn’t imagine how much better it could get.…
A beautiful stay here in San Miguel. It is in close proximity to the center and many restaurants. It was peaceful and the decor was fabulous. The personnel were accommodating and we enjoyed talking with Abraham during our breakfast! We would definitely stay again and recommend to our friends!
Simply, tastefully decorated with a beautiful sense of Mexican art history; a much welcoming reception staff; peaceful and enchanting atmosphere that made us fall in love with it!! Centrally located and within walking distance to most places. The natural hand made soaps, offered for the room, are simply outstanding. To top it all, Cristina made our delicious complementary breakfast, every morning, a complete joy!!! We arrived to San Miguel de Allende with such joy and the travel agent booked us in an awful boutique hotel in the outside area of the city, though, the hotel would not give us a refund, we were determined to have a nice family trip, and Hacienda El Santuario was, definitely, there to make our trip unforgettable and wishing we had stayed longer!!
A nice hotel in the best location. Very lush grounds. People are lovely and professional. The reception folks are so extremely helpful in every way and Cristina made our delicious complementary breakfast a delight. The scented soaps they give you upon arrival are the best. We thoroughly enjoyed our stay.
This place is wonderful as history building if you like to experience the real feeling of mexico. But my room was dusty and hair around the sink! The shower was broken and not clean I was so tired to complain about it. And I stayed only for one night it's not what they show in the pictures.
This is our third time in San Miguel. We had an amazing time at the Hacienda. The place is centrally located, only a few minutes' walk to most of the places you'd want to visit. The rooms are gorgeous (we stayed in Jacaranda) with a nice patio. Beautiful gardens and decor. The staff is courteous and helpful. We will stay here again.
This hotel is appropriately named because it does feel like a beautiful sanctuary of peace. The rooms are beautiful and comfortable. We had many gorgeous pieces of pottery in our room to enjoy during our stay. The entire hotel is a museum of Mexican folk art. The breakfasts are incredibly delicious, especially the Sunday brunch! But the best thing about the hotel is the amazing staff, all of whom are so helpful, friendly and personable. The manager, Luis Garcia is especially helpful and kind. We really enjoyed meeting him. He is a real gem. We are already looking forward to our next visit to magical San Miguel.
First visit to San Miguel with my husband. We were blown away by this magical hotel! The breakfast staff was amazing, we stayed two weeks and really loved staying in this quaint boutique hotel!! Luis Garcia was fantastic with helping us with anything & everything we needed!! He goes above and beyond and made the trip so incredible!! The location is awesome and close to so many amazing restaurants. Thank you for a MAGICAL stay!! We truly enjoyed every minute. Thanks❤❤