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Hotel del Portal San Miguel

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Hotel del Portal San Miguel
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80 Reviews from our TripAdvisor Community

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Showing 37: English reviews
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Reviewed 3 weeks ago via mobile

Yes, the stairs are steep. No, there is no elevator. Yes, some staff have few English skills and all could be friendlier and more accommodating. No, there is not AC. Yes, there are interior rooms with no windows. Ours was one of these but it had a light well and was OK nonetheless. Overall still a good stay and a...

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Helpful?
Thank Paula M
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Dear guest thank you for your comments we are glad you had a good time at hotel del portal since hotel del portal is situated in the heart of historic center of san miguel de allende, and is protected by UNESCO no major modifications are allowed on all buildings that`s why upgrades like elevators are forbidden by the government and...

Reviewed December 16, 2016 via mobile

No staff available to open the door late night after dinner. We had to wake up other customers to get the door for us. We tried to call the hotel but there was no one there. Others had the same issue. The reception's phone kept ringing all night. Do not come here!!!

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Helpful?
Thank Babarelli B
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

We are terribly sorry for your experience the responsible person for this negligence is no longer working for us we hope you can give us a second chance in the near future best regards

Reviewed September 25, 2016 via mobile

The place is in the middle of all San Miguel's action. Of course it is not a 5 star hotel bit it has a/c hot shower and clean sheets on the bed. Taking a car is troublesome as they do not have a walking distance parking lot. It is valet and you have to be patient to leave it or...

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Helpful?
Thank Andres E
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

thank you for your comments as you may have noticed portal is in the heart of san miguel streets are closed for cars so parking can be a tricky business but we are of the few hotels who offer secure and free parking we just ask for a little bit of patience! best regards

Guadalajara Metropolitan Area, Mexico
Reviewed September 10, 2016

Room 105 has no outside window. Ratty towels w/ holes in them. For 2 people: 2 small bath towels and one face towel. No vent/fan/window in bath. No hot water. No closet...only half-sized armoire. Steep, uneven steps up to lobby. Unfriendly people at front desk. Overall, a horrid lodging experience in a beautiful city. Only good things: a great location...

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Helpful?
Thank margaretann266
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

we are sorry to hear your comments! hotel del portal as you well described is located in the heart of san miguel which is declared world heritage by UNESCO which means no modifications can be made to the old structure in order to preserve its world heritage value however all rooms have air conditioning to keep them cool and ventilated,...

Chapel Hill, North Carolina
Reviewed June 24, 2016

I booked the hotel not knowing anything about the area. It is right on the center square, and up on the 2nd and 3rd floors. Each room is unique and different. My room didn't have any seating area, and the hotel doesn't have phones, elevator, or any 'services'. There was TV and WIFI, so that was basically my needs. Overall...

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1Thank kk617
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Dear guest thank you for your comments since hotel del portal is situated in the heart of historic center of san miguel de allende, and is protected by UNESCO no major modifications are allowed on all buildings that`s why upgrades like elevators are forbidden by the government and the UN. we hope you had a pleasant time in san miguel...

Texas
Reviewed June 16, 2016

Clean basic room. Great A/C. Large Closet. Right on the main Plaza. Entry stairs are steep, water does get hot eventually, staff friendly, safe in room. Rooftop balcony has amazing views. Close to many restaurants.

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Thank EFAH
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for choosing our hotel we look forward to your next stay with us! best regards!

Reviewed March 15, 2016

Great location, right in front of the Jardin Allende or the main plaza. We had room 201, it was what we needed. Good size bathroom, Flat Screen TV and an AC that was easy to control. Sheets and bed were very comfortable. We slept 2 nights without any problems or issues. The hotel had a Terrace that overlooked the plaza....

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Thank TravelMXN
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thanks for staying at portal! we are very happy to know you had a great stay at the hotel and we look forward to your next stay with us! regards!

Reviewed December 13, 2015 via mobile

I had a terrible experience here. First of all, I couldn't arrive the day I had my reservation and they started to say my reservation would be cancelled without any money back (I tried to do that with a week notice). After that, they made the charge on my credit card even before I arrived, but when I got there,...

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Helpful?
Thank Pau C
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

We are sorry for your inconvenience and we are looking into every single detail you mention since we have never had any comments or complaints of such matter. we are sorry for the streets closing but please understand the hotel is not responsible for that. kind regards

baja california
Reviewed August 25, 2015

For a family trip (ages 9-65) ,We stayed at Hotel Portal in July 2015 , rented six rooms and everybody had a wonderful time and would like to back soon. The Hotel staff was great and went out of there way to help us and always with a smile. Hotel Portal location is in front of El Jardin Principal ,...

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Thank foodie-cm
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

We are very glad you enjoyed your stay at the portal! thank you for visiting our hotel! kind regards!

Reviewed July 6, 2015

It's located right below the main square plaza @ San Miguel. This is good because you could see that beautiful cathedral when you open the windoe, this is bad because you get all the noise and chaos that happens every night and day in San Miguel. The hotel is quite old and the rooms are big but not that cozy...

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1Thank Patrick S
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for your comments unfortunately the downside of being steps from all the happenings in san miguel is the eventual mariachis and festivities that are out of control of the hotel, we are glad you enjoyed your overall experience at the portal and we look forward to your next visit. Kind regads.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The hotel is designed for the traveler who wants to be close to all of the energy and excitement of downtown San Miguel de Allende. An excellent option to stay literally steps away from the heart of this city. Hotel del Portal, a former mansion transformed into a first-class hotel, is situated in the very heart of the historic center of San Miguel de Allende. With a magical atmosphere blending colonial, Asian, and Mexican influences, this small refined property is directly under the arches that face the main city square. It is next to the Parish of San Miguel Archangel, one of the most popular attractions in San Miguel de Allende and the main architectural symbol of the town. ... more   less 

Additional Information about Hotel del Portal San Miguel

Address: Portal Allende 8 | Centro Historico, San Miguel de Allende 37700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Price Range: $46 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel del Portal San Miguel 3*
Number of rooms: 13
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Questions & Answers

Here's what travelers have asked, with answers from Hotel del Portal San Miguel staff and other travelers.
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Banning, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I was on the first floor, but I think there are nicer, more unique rooms up on the 2nd floor”
 of 5 bubbles kk617, Jun 24, 2016 | Read review
“room at the back could be a little quieter.”
 of 5 bubbles vagamondo63, Mar 19, 2015 | Read review
“Rooms near the lobby are best - they are the ones with the balcony. We stayed in room 103.”
 of 5 bubbles 154hayleyg, Jan 14, 2015 | Read review
“Rooms on the other side have worst view but are more quiet.”
 of 5 bubbles aniar774, Aug 20, 2014 | Read review
“Pick the ones that have a street view, cost more but its woth it.”
 of 5 bubbles ellalo67, Feb 28, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question