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Sejour Kouchibouguac Resort

10983 Route 134 Kouchibouguac National Park, Saint-Louis-de-Kent, New Brunswick E4X 1W6 Canada
Traveler (19)
Dining (27)
Room & Suite (24)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Ski-In / Ski-Out
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
Contact
10983 Route 134 Kouchibouguac National Park, Saint-Louis-de-Kent, New Brunswick E4X 1W6 Canada
Getting there
Metropolitan Area47 mi
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45Reviews
0Q+A
4Room tips
Traveler rating
  • 4
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  • 6
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  • English
I placed a significant deposit on a booking for an extended Feb 2019 trip. The booking was made in January and I was told that if I changed my mind, as long as I cancelled at least 7 days in advance, a full refund would be issued. After reading some of the reviews, we decided to cancel the booking and did so 14 days in advance. Again we were told that a full refund would be issued - despite assurances over several phone calls, emails, and even a visit to the location we have not received it and are now pursuing legal action. Buyer Beware.
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Way overpriced for the room where we stayed. Unfortunately this room was old, damp and had a terrible smell. It was attempted to be covered up with a harsh air freshener. We had to put the air freshener outside because I wasn’t sure what smell was worse. We had to sleep with every window open and it was a cold night. The bathroom is old and needs a complete gut job. The rugs need to be replaced. They also promised wifi and we were not able to access this at all during our stay. I can’t comment on the cabins. The property is lovely, nice park for children. If the cabins are in better shape than the motel rooms, and they had internet, then this would be a nice place to stay.
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Guy was always very helpful but he obviously is just one person and essential things aren't getting done. The cottage was pleasant enough but not at all clean including the sheets for the futon downstairs and the kitchen tabletop. When there was a leak in the adjacent unit and the water had to be shut off, I was not informed until I went to turn on the taps to begin cooking supper. When it came back on there was black sediment and I had to send my husband to purchase water at the store down the street. Our primary reason for staying was quick access to Kouchibouguac for skiing and this was convenient. Otherwise, we were fairly disappointed by the experience.
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Response from Séjour Kouchibo... R, Owner at Séjour Kouchibouguac Resort
Responded Jul 26, 2018
Hi Shauna, Firstly, thank you for your great feedback. We certainly look forward on providing you with a better experience next time around. We recently purchased the property in late July 2017 and have been spending the last year fixing 20 years of neglect. We have now installed shut off valves in all our units so that when one unit has water issues the others wont. This should have been done when first constructed but not so and also not flagged by our building inspecter when we purchased the property. In regards to the sediment a water treatment unit was recently installed and should no longer have any issues with water quality. We as you stated had staffing issues during the winter months as we have now changed all staff in order to provide a better guest experience in the future. I am confident that the 100's of thousands spent in repairs and upgrades to the property will pay dividend to all our guest. With that said, we are obviously new to the industry and are learning along the way as well as getting to know property better on daily basis. Thanks again,
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The room we got was dirty, we find hairs all over the two bads; in the bathroom was one small shampoon and two towels for 4 persons, all together was like bad joke somewhere in the country side of India. Internet did not work at all. We came at about 9pm, and we had to wait until midnight to get room a bit cleaner. After "extra" cleaning we still find hairs in the beds, and some food in the thrash. It is better to avoid this "resort".
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Response from Séjour Kouchibo... R, Owner at Séjour Kouchibouguac Resort
Responded Jul 26, 2018
Good afternoon Jurijromih, We thank you for staying with us. We have spent the past year reviewing the staff situation at our resort that was purchased less than 3 weeks prior to your stay. We have now made many changes and are committed in providing all our guest with our best efforts and a cleaner environment. Thanks again,
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A somewhat sad, run down, road-side motel that has long since lost it's charm and lure. It's saving grace is that it is right outside the Kouchibougauc national park, and one of few places to stay in the area. While the room was large, it was not well equipped (A mini-fridge instead of a real fridge, yet listed as a fully equipped 2 bedroom cottage!) Restaurant was closed (high season). Do not get your expectations up if you stay here.
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Response from Séjour Kouchibo... R, Owner at Séjour Kouchibouguac Resort
Responded Jul 26, 2018
Good afternoon Dan, Thanks for your great feedback. We are currently considering renovations to our larger cottages to provide better confort to long term stays such as having larger fridges. We purchased the property less than a week prior to your stay and are committed in bringing back the resort to its former self. The restaurant is now open during peak summer seasons. Thanks again for your feedback and we are looking forward to seeing you again soon,
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PRICE RANGE
$92 - $150 (Based on Average Rates for a Standard Room)
LOCATION
CanadaNew BrunswickSaint-Louis-de-Kent
NUMBER OF ROOMS
22
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