My husband and I stay at 4- and 5-star hotels when we travel and have never been disappointed until our stay at the Ritz Carlton Bachelor Gulch. Unlike the Arabelle in Vail and the Four Seasons in Jackson Hole (our most recent stays), there was nothing at check in or in the room to set this apart from a Courtyard Marriott. The toiletries in the room were as sparse and basic as one can get (in fact, we didn’t even have shampoo, just two little bottles of body wash). There was no welcome basket or champagne at check in, as we’ve always been offered on luxury stays. To further confirm my suspicions on the lack of attention to details and service at this hotel, I found dog hairs in my bed when I turned the sheets down (and also found them all over the floors). Being in sales myself, I explained to the manager that I hated to complain but that we would be checking out and finding other accommodations if that would be easier for him than rectifying the situation. I told him we would stay that night and change the sheets ourselves (since I had already sanitized and cleaned the room that was clearly filthy) and he could call me back the following day if they could rectify the situation to my satisfaction. I never received a call back and unfortunately spent those hours in the hotel waiting instead of using my ski rentals and lift ticket. Also unlike the other hotels we’ve visited, there was no complimentary beverages (hot chocolate, hot cider) in the guest areas. It was simply a basic hotel stay (in fact, I’ve had better accommodations on work trips at Hilton Garden Inns). The saving grace of the trip were attentive staff members who went above and beyond in their courtesy and care: Tim at the Front Desk, Sam in the rental shop, and Nick in the Club Lounge. Another thing to know for beginner skiers is that there is not direct access to McCoy Park from this hotel. The trail map is quite deceiving. Once you take the Bachelor Gulf lift to its end, you have to ski down to Upper BC lift and then take a somewhat obscure trail to McCoy. We watched many families have great difficulty finding McCoy as the signage was poor and the trail map was misleading, but this is not an issue of the Ritz, just a side note for any beginner skiers.…
I came to the Ritz Carlton Bachelor Gulch in Dec 2021 for an early ski trip with friends. We booked this property with points (did not receive an upgrade) - and generally had a positive experience. A few things to highlight: 1. Hotel definitely was well-appointed and felt luxurious. The outdoor pool was fantastic, and so was the ski-in/ski-out portion. The rooms are quite large / modern - even for a regular king room the bathroom was large and equipped with a bathtub and a separate shower area + separate toilet area. 2. Food - the restaurants on site are adequate. I wouldn't say they are award winning, which is why we did dine out a few nights of the week. The breakfast, however, is fantastic. 3. The service is nice, but the hotel staff were definitely busy with work up their elbows during that time. They did their best, and I think everyone was pretty professional. I lost a personal item behind, and the hotel staff I contacted very patiently helped me deal with the process and retrieve my item (sending it back to my city) A few things the hotel should figure out: 1. Adding a way to go back to the hotel from the pool indoors - it was freezing cold after a swim - the hotel shouldn't expect us to go back in via the outdoor restaurant (it's a bit unseemly) 2. Figuring out its value proposition. Look, this is a ski-resort, but it seems like it hasn't quite figured out if it is a family style one or one for nasty banker / finance bro types. I think it'd be helpful if the hotel could figure out what it wants to be known for - and make adjustments accordingly to its outdoor bar (apre ski area), the music it plays, and generally the tone / vibe of its staff. In this world, to feel at home when away is all about the vibe of a hotel - figuring out the vibe is very important - otherwise you come to a situation where authenticity is wanting.…
We had a great trip. We have skied numerous times at Beaver Creek but have never stayed at the Ritz Bachelor Gulch. Great location and incredible restaurant/bar experience. Great cocktails. Apres Ski is by far the best I have been to. It is a grown up party. I will definitely go back. The rooms are slightly dated and worn, but typical of what you see due to the ski traffic banging through the hotel.
We had a wonderful time and the service and food was amazing! Staff was very accommodating. We used photography concierge and Chis was amazing. He was so fun and made a family of 5 photo session a great experience. Not to mention, the photos were phenomenal and we have the best memories to take home!!
We were fortunate enough to be able to book Chris on a last minute notice on our vacation. He took us to a beautiful location when we explained we wanted outdoor photos. he was personable and accommodating to our wishes. He went above and beyond on a holiday, Thanksgiving to do our photos and we are very thankful. they are beautiful.
Just got back from a truly amazing stay at the Ritz-Carlton Bachelor Gulch. Firstly, HUGE kudos to the staff - I was truly impressed with how superior the staff here is. As a team they come together in a very impactful way to make your stay nothing short of spectacular. The folks managing arrivals at the entrance were friendly, energetic and efficient. The service at all the restaurants and outside areas was also very attentive and on point. Everyone at the ski-shop from the folks fitting us, the inside and outside ski-valet employees made all the painful parts of skiing incredibly easy. The coffee shop folks performed amazingly under the huge pressure of morning traffic. Some additional pertinent details. Beaver Creek is made up of Beaver Creek Village, Bachelor Gulch, and Arrowhead Village. The Ritz property is extremely well located in Bachelor Gulch. They have a ski-lift that whisks you directly onto the mountain to some great blue and green slopes and for those looking for more challenge they can take additional lifts to some more challenging slopes. The Ritz has the largest and liveliest outdoor area I have ever seen. Apres-ski here is an incredibly fun time. There is also a great inside entertainment area with live singers that is a great apres-ski option to relax, have a good drink and enjoy the music. They have numerous dining options and the food is great. They have 3 hot tubs and a large heated pool to rest those stressed muscles after a day on the slopes. There is also a great service Village Connect that you can use to transport you around Beaver Creek to restaurants off property for example. We took ski lessons as well which was a great experience all around. We started with one older ski instructor who really focused on technique and did a great job but we wanted more of a challenge and the ski-shop gave us a more aggressive and energetic ski-instructor who at only 20 years old went out of his way to give me and my sons a truly complete ski-experience and instruction. Our room was amazing - had a fireplace which is a really classy touch! The room TV's are actually much larger than what you have seen in a typical room so staying in with room service and a movie is a great option. You really don't have to leave the immediate area at the Ritz Carlton Bachelor Gulch to have a GREAT ski trip! Of course its the Ritz so assuming pricing is in budget its definitely worth a look.…
Review is for the restaurants not the hotel. Dining areas are designed for comfort but are overwhelmed by the hotel size and the number of ski guests. Reservations don't seem to alleviate the situation. Food quality is Ritz worthy. Service suffers from the capacity issues highlighted.
This is directed at the food and lunch options outside. I ordered one of the very few vegetarian options for lunch - a stuffed baked potato for $22 pre- tax. One would think that for that rate it would be spectacular….. nope! It looked like a poor excuse for a junior high cafeteria option. This photo is after I asked for more toppings which were only a tablespoon of sour cream and the same for cheddar. It was disgusting. Don’t eat it.
The terrace bar/grill is the perfect place for quality apres-ski when in Bachelor Gulch. Live music some days, DJs some other days, there is always a great vibe here. The view towards the mountain is priceless! If you are up to an indoor lunch, Buffalo’s offers great hamburgers, salads, nachos, etc.
We booked a group photo session including 2 families and 8 people total with Chris during our stay over the holidays. He was very easy to work with and did a great job. He was extremely prompt in having the photos ready a few hours after we took them so we could review them prior to leaving the resort. I would highly recommend booking with the Photography Concierge at the Ritz if you are looking for high quality images to be captured during your trip.