We were given a room in the basement for 6 nights. It was so dark and depressing, we left a day early and they declined to refund our night. My husband has ptsd from dark rooms after spending month in the icu for a heart transplant. We were actually married at this resort 20 years ago and we are now incredibly sad to have our memory of this place tarnished.
The Ritz Carlton Bachelor Creek is a superb property from top to bottom. The hotel itself is gorgeous as well as the renovated rooms. The wood on the ceiling is an elegant touch. They have three wonderful restaurants that we ate at multiple times. Our favorite restaurant was Sakaba. The Japanese food was incredible as well as the service. Wyld was equally as good. The specials were very tasty. The lounge was very good and had a nice variety of drinks and food every day. The service at the hotel is top notch. The GM, Mr. Dickhart, is an excellent GM-very responsive, pro-active, and friendly. Ms. Crockett, who has been at the property for 20 years was extremely helpful and welcoming in so many ways. She is the property's rockstar and made our stay extra enjoyable. The service from the valets, front desk, ski valet team, housekeeping, and all the restaurants was extraordinary. This is an amazing property and you would regret not staying here if you came to the area for a vacation!…
This hotel did not disappoint- from the moment we pulled up and a tall cowboy took our bags and gave us a quick tour we knew we were in for a weekend of luxury. The room was spacious for a family (even though there were only two of us) and offered beautiful views of the mountains and beyond. We rented skis which were stored in the ski valet and warm and ready for us in the morning. The food at BUFFALOS was delicious and not overpriced (get the onion ring tower!). Be sure to take advantage of the Grotto (free and amazing for guests- plenty of cold water available there) and download the Village Connet app prior to arriving to be able to book shuttles in advance. Don't forget to go into town and eat at Hooked!
Excellent! Had drinks and lunch at Buffalo in the Ritz Carlton. We were greeted by the hostess Jane. She was amazing!!! Very efficient, knowledgeable and welcoming. Ritz Carlton is lucky to have such a fantastic employee!!! It was busy and she was calm; she did not let the crowd fluster her. Then we had Erika as our server. She was also very good. Patient (we had kids with us) and anticipated our needs. These two employees made a quick meal at the mountain an experience. Kudos to the Ritz hiring and training team! We will be back.
Our last minute valentines plans canceled so we got a last minute reservation at the new buffalos steak house, first time we tried it. What a wonderful surprise! The prawn cocktail appetizer with the gin cocktail sauce was amazing. My husband had the bison NY and he said it was insane. The wedge was right out of a east coast steak house. I’m super picky about how my steak was cooked and it was perfect. They have an exceptional wine list. It was an amazing valentines dinner and not crowded and crazy like the rest of the vail restaurants and the service was impeccable!! A wonderful evening!!
Great looking hotel with nice bars/restaurants and common areas. We had a room in the residences. Very nice but no fireplace and no access to the owner's laundry, which was a little weird, but not a huge deal. Snow was sparse so we had to shuttle over to the main area for the kids' lessons - kind of a sht show to do that. Staff helpful in areas to pick up/put on gear but a bit of a zoo, as most of the hotel was during spring break. Concierge was sort of helpful but took about 30 emails to nail down dinner reservations. Guessing this place is perfect when a ton of snow and not during kids break, but when we went it was a tad insane - everywhere
Techno music and downstairs singer all day and all night disrupted our stay in a huge way. We paid for a mountainside king room and all we heard day and night was blasting music. The hotel refused to move us rooms and made no accommodations for us. Not at all what you expect from a ritz. If you stay here, do not stay on the mountainside of the hotel!
Wow amazing! What a place. Couldn’t have picked a better place for a few days of skiing. The rooms are comfortable and scenic. They have their own chairlift at the resort so we never ventured anywhere else. We ended each day relaxing in the grotto followed by dinner at Buffalos. Definitely want to come check it out in the summer.
Beautiful resort at base of mountain with massive outdoor dining and lounging areas with tons of heaters and fire pits- all overlooking the slopes- perfect location to meet friends and family at the end of day. Huge roaring fireplaces inside and all the modern/luxe conveniences you expect at the Ritz. Loved this place!
I brought my wife for a New Years week ski vacation during the holiday week. We make this trip annually to Colorado to celebrate the holidays and our wedding anniversary! Going on 10 years! My work is very demanding so this is the only time of the year for us to rekindle our time together and we look forward to our vacation every year! When we vacation together, we usually stay at the Park Hyatt Beaver Creek or Four Seasons. For my work, I usually get booked at Ritz properties around the country and have always enjoyed my stays. My wife only hears about them second-hand as she has never stayed at a Ritz property before. I thought it would be a great idea to share a first experience for her at a Ritz property! Sadly, the experience didn’t turn out so well… After our flights got delayed for 4 hours and then another 3 hour drive to Beaver Creek in snowy conditions, we had finally made it into our room after traveling all day and were ready to finally relax. First minute of entering the room, my wife uses the restroom and reports to me that the toilet isn’t flushing properly and the handle was broken. I went downstairs to let the front desk know and they said they would send up engineering immediately. We waited about an hour and nobody showed up so I called the front desk again and they said they would ping them again. Eventually Engineering shows up and begins tinkering. He’s working on the toilet all while we’re unpacking and relaxing in our room, which was a very awkward experience. We were hoping it would be a quick fix and as we were ravished. After another hour of working on it, the Engineer said he needed a part and would have to return later. We couldn’t use our toilet for the better most of our evening. My wife and I joked that our first night we spent more time in the lobby restroom than the one in our own room. The rest of our days there we never received any formal apology regarding the situation, which we thought was a bit unusual but we tried not to give it any more mind. On our last day and getting ready to check out, my wife wanted to take a morning shower before our long trek back home. After waiting several minutes she came out frustrated as the hot water wasn’t working in the room anymore. During check-out, I reported the hot water problem and reminded them of our toilet incident during check-in. They thanked me for letting them know and said they would work on it after we left. That was it, no more no less. That was basically the extent of our stay and experience. I’m hoping things will be better next year!…
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