We were shocked that a employee would come into our room. In all the years we have been owners we have never had this experience. The manager was rude from the beginning, never addressing the intrusion into our room. She said they were very busy and had no way of providing something as simple as coffee creamer to giving a parking pass. (Which they have done for over 20 years)This is their business, of course they know how many spaces and guests they have. I took a picture at 6 am showing just one of the rows of empty spaces. If the resort was full there were few guests or cars on the property during our stay. In the past they have managed to care about privacy and service. But apparently customers are no longer their concern
This is a beautiful resort. We are staying in a 3 bedroom and it is perfect for a family of 6. Everyone has plenty of space. The rooms are sparkling clean and the staff has been super sweet and accommodating. We have amazing views from our balcony.
I stayed here with my 2 boys during the time of COVID. The room was clean and plenty of room for our family. They had sanitizers all over for use and masked were required. The check in process was easy. Its nice to have a parking garage attached as well. Having the BC Village right across the street was perfect for being able to get out easily and explore. Staff was great and informative as I had never been there before. Summer in BC is great!
Whether Summer, Fall, or ski season, out family loves Beaver Creek and the Hyatt Mtn Lodge is a great place to stay! It has a very good location and is perfect for having more space than a hotel room. We have been staying here for 20 years at least a couple of times a year and absolutely love it!
We had a wonderful trip at HML, a father / daughters trip...priceless! With a 2 bedroom unit, split floor-plan, well equipped, its a comfortable rustic feel with modern color palate. Our room is on the 4th floor, overlooking the main gondola chair to mid mountain. With vaulted ceilings the views are impressive. In the morning, the sunrises to your left over a welcomed cup of coffee, then it's a quick trip to cycle in the workout room. Back to the room for breakfast and gather up the gang to head out. The ski valet next door is so nice to have, warm boots, skis tuned and helpful staff. Skiing at BC is such a treat, heated sidewalks and a quick ride up the escalator and you are at the main chair. We will be out all day! As we return, we are greeted by smiling staff stationed throughout the village with warm chocolate chip cookies. Is heaven an endless tray of warm chocolate chip cookies and full day on fresh snow (19" the week were there)? Maybe! Its back to the room, turn on the fire, decant the wine, hot showers and settle in for endless stories of adventures! These are the moments that make HML so special. The feeling is easy....…
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