Casa Santiago
Calle 10 Sur Between Calle 5 & 7 Sur, Tulum 77780 Mexico
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About
#69 of 237 hotels in Tulum
Location
4.4
Cleanliness
4.9
Service
4.8
Value
4.4
With just six rooms Casa Santiago is an intimate jewel, furnished with care and elegance. Our guests can totally relax under the palapa or poolside and enjoy the peace and tranquility that this beautiful place offers. Overlooking the sun terrace and pool, each room of Casa Santiago offers a king size bed and a sofa bed, a furnished outdoor patio with table and chairs. premium bed linen imported from Italy, a laptop safe, LCD TV, Fan and air conditioning. The Suite Superior with a mini bar. The bathroom with rain shower, hairdryer and amenities. We offer a daily cleaning service. Free wi-fi in the rooms and common areas. Swimming Pool with Sunbeds. Private parking.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Bicycle rental
Diving
Children's television networks
Children Activities (Kid / Family Friendly)
Street parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast buffet
Snorkeling
Fishing
Car hire
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Salon
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Express check-in / check-out
Private check-in / check-out
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
English, Spanish, Italian
Location
77Somewhat walkable
Grade: 77 out of 100
34Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Calle 10 Sur Between Calle 5 & 7 Sur, Tulum 77780 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $25/day
118Reviews4Q+A10Room tips
Reviews
Traveler rating
- 91
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- 1
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Most Recent
Not a safe place . The items are stolen from the room. So i will certainly not encourage anyone to stay at such a crime location. I also heard similar issues from other neighbours staying at the same place
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Date of stay: March 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
When i asked the manager if they allow pets, they replied to me: “EXCUSE ME” (yes with capital letters) we don’t take pets, next day I saw another guest staying at the hotel with a chihuahua dog!! I don’t get it! why they said yes to her and not to me? They didn’t care what kind of dog, size, bread.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Santiago, Proprietario at Casa Santiago
Responded Jan 25, 2022
Hi thank you for taking the time to share your experience, We definitely are not a pet friendly Hotel, and as all the places and Hotels happen there are always a guest who do not respect the rules. When we realize that somebody is braking the rules we ask to behave according to the rules or leave the Hotel to preserve the tranquility.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at this property for a 7 night stay. There are so many great things to say about this hotel!! The room was spotless, with everything I needed for my stay including cold bottled water, a small fridge, bath products, cozy towels and linens. The room had AC which is a game changer for sleeping at night. The hotel staff is INCREDIBLE! Super friendly, helpful, kind, and knowledgable about all things Tulum. You can rent a reliable bike to get around town. The pool is super clean and they have an outdoor shower you can use to rinse off afterwards. They also provide pool side towels, you just need to ask. They have a locked gate so only hotel guest and staff are coming/going and they have a small parking lot out front if you have a car. The neighborhood has lots of places to eat within walking distance. I highly recommend and would 1,000% stay here again!…
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip: top floors are where it's at!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Santiago, Proprietario at Casa Santiago
Responded Jan 25, 2022
Thanks a lot for taking the time to share your experience. We really appreciate it. We are so pleasant to know you enjoy your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a short but very pleasant stay, thanks to the amazing staff. Our room was perfect. Big, bright and clean. The breakfast was delicious. Parking was very convenient. Highly recommend staying at this place!
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Casa Santiago, Proprietario at Casa Santiago
Responded Jan 25, 2022
Thank you very much for sharing your experience, it is very helpful for us and visitors. It makes us very happy to know that you had a pleasant stay. Thank you very much for choosing us as your host!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property has been my favorite of the 3 I have stayed in Tulum. It is tucked away in the quiet, yet up and coming neighborhood, La Veleta. It's about a 15-20 min walk to the main street and much quicker on a bike/scooter. The property only has 6 units which I loved and the stay comes with complimentary breakfast (eggs, juice, fruit, coffee, etc.) The property has nice big rooms, a lovely balcony to do work, clean bathrooms, and a nice big rainfall shower. I liked this property because I didn't want to stay in the overcrowded city center/hotel zone, yet if I wanted to get to the beach, I was only a 15 min taxi/scooter ride away. To make your stay easier, I would highly recommended renting a scooter. That way you are on your own time and you don't get stuck in traffic. Overall, I would highly recommend this property for guests who want to have their own quiet space, but still be relatively close to all the action.…
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Date of stay: November 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Together with my children, age 13 and 11, we spent here one wonderful week and of december. very comfortable and clean room, bike service to move everywhere around, but most of all excellent and kind service, with a personal touch that makes you feel like home. breakfast is delicious, and moreover as an italian you can have a top espresso every morning! swimming in the pool in the evening gives that refreshing power you need to restart! the owners are nice and easy going as well, flexibility and kindness are the key words for this place. Hope to come back soon!
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very clean, excellent customer service, friendly, not too far a walk to the Main Street. The a/c in the room worked well. I would definitely recommend and if I end up back in Tulum would stay here again.
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Date of stay: December 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We enjoyed our stay at Casa Santiago a lot! We felt extremely comfortable and wished we could have stayed longer. The room was spacious and very clean, the bed hugh and super comfortable, the bathroom nice with hot water in the shower and good water pressure and the balcony was lovely. We also really enjoyed the small pool area. Breakfast costs an additional 100 pesos per person, but you can eat as much as you want and there are a lot of delicious things to choose from, such as a big variety of fruit, croissants, bread, toast, different cakes, yogurt, cereals, freshly squeezed orange juice, and so on. Maybe the best thing about the hotel were the two very, very friendly and helpful ladies from the reception and also the other staff. Thanks again for this wonderful stay and hopefully see you again one day. Highly recommended!…
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Date of stay: March 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from CasaS86, Reception at Casa Santiago
Responded Mar 23, 2019
We are very happy to know everything was perfect during your stay with us!! Thank you so much for your lovely comments. We hope to see you back soon! you are always welcome !!! Hugs!! Staff Casa Santiago.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There could not possibly be a better way to ‘do’ Tulum for the price. Our delightfully large room in this charming little hotel had everything we needed. There’s a pool large enough to cool down in and sit by. And the staff, especially Eugene could not be more helpful. The good value breakfast is all that’s needed and is distinctly homemade. Over all, this lovely place ticks all the boxes and then some more.
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Date of stay: March 2019Trip type: Traveled as a couple
Location
Cleanliness
Service
Room Tip: Go for ground floor if you don't want too many steps
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from CasaS86, Reception at Casa Santiago
Responded Mar 23, 2019
Hello Peter! Thank you so much for your lovely comments!! we are really happy to meet you and hosted you and your wife at our Casa Santiago. Hope you enyojed Miami as much as you did Tulum. Best regards, Staff Casa Santiago.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i loved the staff, how clean it was, how beautiful, the breakfast, and how kind the owner is! they have great bikes too and its near a wonderful restaurant on the main street. i hope to visit again in the future
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Date of stay: February 2019Trip type: Traveled solo
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from CasaS86, Responsabile reception at Casa Santiago
Responded Mar 12, 2019
Hello!! Thank you for your lovely comments!! we are very happy to know that you enjoyed your stay with us, it would be wonderful to have you back soon! Best regards, Staff Casa Santiago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$67 - $95 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
6
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Frequently Asked Questions about Casa Santiago
Which popular attractions are close to Casa Santiago?
Nearby attractions include Tulum Pub Crawl! (0.1 miles) and Maya 1 Tours - Slow Tourism Experiences (0.3 miles).
What are some of the property amenities at Casa Santiago?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
What food & drink options are available at Casa Santiago?
Guests can enjoy breakfast during their stay.
Is parking available at Casa Santiago?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Casa Santiago?
Conveniently located restaurants include La Taquería - Pinches Tacos Shop, Canova Cantina, and La Consentida.
Are there opportunities to exercise at Casa Santiago?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Casa Santiago?
The staff speaks multiple languages, including English, Spanish, and Italian.