Not a safe place . The items are stolen from the room. So i will certainly not encourage anyone to stay at such a crime location. I also heard similar issues from other neighbours staying at the same place
When i asked the manager if they allow pets, they replied to me: “EXCUSE ME” (yes with capital letters) we don’t take pets, next day I saw another guest staying at the hotel with a chihuahua dog!! I don’t get it! why they said yes to her and not to me? They didn’t care what kind of dog, size, bread.
I recently stayed at this property for a 7 night stay. There are so many great things to say about this hotel!! The room was spotless, with everything I needed for my stay including cold bottled water, a small fridge, bath products, cozy towels and linens. The room had AC which is a game changer for sleeping at night. The hotel staff is INCREDIBLE! Super friendly, helpful, kind, and knowledgable about all things Tulum. You can rent a reliable bike to get around town. The pool is super clean and they have an outdoor shower you can use to rinse off afterwards. They also provide pool side towels, you just need to ask. They have a locked gate so only hotel guest and staff are coming/going and they have a small parking lot out front if you have a car. The neighborhood has lots of places to eat within walking distance. I highly recommend and would 1,000% stay here again!…
We had a short but very pleasant stay, thanks to the amazing staff. Our room was perfect. Big, bright and clean. The breakfast was delicious. Parking was very convenient. Highly recommend staying at this place!
This property has been my favorite of the 3 I have stayed in Tulum. It is tucked away in the quiet, yet up and coming neighborhood, La Veleta. It's about a 15-20 min walk to the main street and much quicker on a bike/scooter. The property only has 6 units which I loved and the stay comes with complimentary breakfast (eggs, juice, fruit, coffee, etc.) The property has nice big rooms, a lovely balcony to do work, clean bathrooms, and a nice big rainfall shower. I liked this property because I didn't want to stay in the overcrowded city center/hotel zone, yet if I wanted to get to the beach, I was only a 15 min taxi/scooter ride away. To make your stay easier, I would highly recommended renting a scooter. That way you are on your own time and you don't get stuck in traffic. Overall, I would highly recommend this property for guests who want to have their own quiet space, but still be relatively close to all the action.…
Together with my children, age 13 and 11, we spent here one wonderful week and of december. very comfortable and clean room, bike service to move everywhere around, but most of all excellent and kind service, with a personal touch that makes you feel like home. breakfast is delicious, and moreover as an italian you can have a top espresso every morning! swimming in the pool in the evening gives that refreshing power you need to restart! the owners are nice and easy going as well, flexibility and kindness are the key words for this place. Hope to come back soon!
Very clean, excellent customer service, friendly, not too far a walk to the Main Street. The a/c in the room worked well. I would definitely recommend and if I end up back in Tulum would stay here again.
We enjoyed our stay at Casa Santiago a lot! We felt extremely comfortable and wished we could have stayed longer. The room was spacious and very clean, the bed hugh and super comfortable, the bathroom nice with hot water in the shower and good water pressure and the balcony was lovely. We also really enjoyed the small pool area. Breakfast costs an additional 100 pesos per person, but you can eat as much as you want and there are a lot of delicious things to choose from, such as a big variety of fruit, croissants, bread, toast, different cakes, yogurt, cereals, freshly squeezed orange juice, and so on. Maybe the best thing about the hotel were the two very, very friendly and helpful ladies from the reception and also the other staff. Thanks again for this wonderful stay and hopefully see you again one day. Highly recommended!…
There could not possibly be a better way to ‘do’ Tulum for the price. Our delightfully large room in this charming little hotel had everything we needed. There’s a pool large enough to cool down in and sit by. And the staff, especially Eugene could not be more helpful. The good value breakfast is all that’s needed and is distinctly homemade. Over all, this lovely place ticks all the boxes and then some more.
i loved the staff, how clean it was, how beautiful, the breakfast, and how kind the owner is! they have great bikes too and its near a wonderful restaurant on the main street. i hope to visit again in the future
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