The Gardens are stunning and are the highlight of the hotel for me. I love the relaxing music playing through the jungle as you walk and the copal burning. It creates a beautiful ambience. The main reason I choose this hotel was for the daily schedule of wellness activities and I really enjoyed most of them especially the yoga in the morning. I stayed in the tents and you can hear everything from your neighbours. I mean EVERYTHING! It was so dark even in the middle of the day. Dark at night too, even with the lights on I struggled to see what I’m looking for in my luggage. The lightning is just 3 low lamps and they do not give enough light. For the price we pay I would expect a fridge in the room. I’m always confused when staying in hot climates that the only options a hotel gives are a winter doona or a sheet. A light blanket would be better. However the mattress was very comfortable. I really enjoy an outdoor bathroom but not standing in stones at the basin and they need some hooks to dry wet clothes and towels. The lighting is bad in here too. Very hard to put on makeup on. Breakfast was included but then after breakfast you have to sign and pay a service fee. I found this too much and a really negative experience. I’ve never had this at a hotel before. This should be included with the breakfast. All the food was very good. Nomade there is some small improvements needed but overall a lovely relaxing experience. The style and design of the hotel plus the gardens end up trumping over the negatives. Tulum has become too commercial and expensive for me but if I was to return I’m not sure about staying here again.…
The best part of our 5 day stay was starting our day @6am with Matt. His energy was contagious and his presence inviting. He was creative with his workouts and adjusted as needed. It never felt like a workout it was soo much fun!! Highly recommend classes with Matt Wise.
My husband and I booked to stay at Nömade after some hesitation having clocked a few recent critical trip advisor reviews. Very happy to report that we didn’t recognise the criticisms made in those reviews: perhaps these were teething problems getting back up to speed after pandemic disruption. We stayed in a Tierra Suite and loved it: Room 201 had a shady plunge pool, perfect for cooling down (Tulum is hot in May!) It felt very private, although just off a path to the beach there was loads of foliage so it was quiet and felt secluded. The room was very spacious and beautifully decorated (and comfortable). We slept very well. The beach was a 1-2 minute walk away. No coffee machine in our room, but we were able to order pots of coffee in the morning before heading out for yoga and don’t appear to have been charged for this. Wifi was quick. Breakfast at Macondo starts at 7:30 and room service had a slightly odd black spot between about 7 and 7:30am when it closed, which could be slightly inconvenient if you want to eat before 8am yoga. However we usually waited until after our morning activities to have a leisurely breakfast. One day we need need to finish breakfast by 8 to go on an excursion and service at the restaurant was quick enough to turn us around in half an hour. On that note, our stay had breakfast included. I thought breakfast might be a bit stingy based on previous reviews, but it was very hearty and service was friendly. As an example, one morning I had a fruit plate, bread basket, shakshuka, cafe latte, and grapefruit juice! All delicious and included in the price. Our concierge assistants (Christian and Jorge) were extremely responsive and helped us book restaurants and an excursion. I don’t think we ever waited more than about 1 minute for a response to a WhatsApp. I enjoyed daily yoga, and we also joined the tea ceremony, ice bath and sound therapy. For popular activities it’s worth signing up at 8pm the previous day as some are limited in space. You don’t need to sign up for yoga as there is plenty of room in the shala. The beach had plenty of loungers in sun and shade and attentive service. There was a lot of sargassum seaweed on the beach: the hotel made valiant attempts to keep it under control although to be honest it’s a losing battle as more constantly washes in. Not the hotel’s fault and we didn’t mind at all. However if you are looking for pristine white sands and turquoise waters you may wish to try and avoid Tulum in seaweed season: it’s a problem all the way along the beach. The shared pool at the beach isn’t huge but never got overly busy in the 6 days we were there. The beautiful Instagram pics of the resort are truly representative of how gorgeous the place looks! All in all we had a gorgeous restorative stay. All in all we had a wonderful restorative stay, everything we could have hoped for.…
During our 4 day stay at B Tulum, which has shared classes with Nomade, my sister and I joined Matt's yoga classes, which were one of the best we've ever had. He was extremely attentive, his voice was soothing, his instructions were clear, and he was always there to correct our postures. We loved him so much that we decided to ask him for 6:00 am Personal Training. If you ever get a chance, please try out his yoga and workout classes. HE IS THE BEST!
We went to Nomade for our 6th year anniversary. We booked a deluxe tent. When we went to the tent, there was a very bad smell in the garden of the tent and also inside the tent, probably because the tent was located right next to the public toilet of the hotel. Right next to our tent, there was maintenance construction work going on!!! And the hotel didn’t really care about it and gave us that tent but the concierge said, they would cancel the planned construction the next day because we complained about it , if you are in maintenance, you don’t sell the room, because people like us are coming to relax!!! The water in the shower and the sink was not running !!! We had to call several times and go to the reception wait 45 minutes for it to be fixed. İt was fixed but no hot water !!! I went to the reception and said i want to change the room, they showed us a tent which was smaller than the one we had and no sitting area in front. Then they said they would give us another room and it would be an upgrade , i checked on the internet and it was the same price as our room , which wasnt an upgrade at all. İt was a small room with a tiny shower and toilet. All this took 2.5 hours. İt wasn’t a nice way to celebrate our anniversary. Be tulum was just next door, we just checked out from nomade and stayed in beautiful Be Tulum for the rest of our holiday.…
Nomade transcends you into a mystical jungle vibe - you instantly feel far away from your daily grind which is exactly why we chose it. This was our 2nd time there and the place never disappoints. The food, staff and overall ambient is exquisite. We stayed in the master suite which was something out of a movie. Both restaurants were amazing and quite frankly one can easily stay there and never leave and not miss a thing. Perfect place to unplug and recharge.
The Nômade is an ideal hotel for a relaxing stay at the beach. Everywhere the service is top. Extremely friendly and very attentive. From the restaurants, to the beach stuff and especially the concierges do all they can to make your stay as perfect as it can be. (Eugenia and Samuel were just amazing) The food in both restaurants is delicious and the setting is just perfect. With its eco-friendly and sustainable touch it shows perfectly how modern travelling and hospitality should be. Don't miss the yoga classes in the morning. They are all different and extremely nice. The beach ist beautiful, the sea too. The sunbeds are highly comfortable. For some distraction, you can visit the next door sister-hotel betulum with its cool restaurants. We will certainly come back.
The worst experience I have ever had in any hotel!! They charge you at a 5 star hotel rate and provide a one star service. They held a $1000 on my card so I can charge food/beverages to my room and they failed to refund that. It has been over a week with multiple phone calls and I have not gotten anywhere. Please be careful and don’t let them hold on any deposit.
My husband and I were nervous about visiting Tulum. We checked into Nomade for 3 nights - it was an absolute delight!! First, the treehouse we stayed in was remarkable. The views, the experience, the uniqueness was outstanding. The concierge service was great and so helpful through WhatsApp (super easy to use). Room service and the bell boys were so fast. The food was great - talk about a filling complimentary breakfast! We booked a Tour outside of Nomade, with Tribe Mexico Tours - 100% worth it!! We met some other people who went through Nomade’s travel partner and they had a less than fun experience. Our guide with Tribe Mexico was outstanding. He was so great that we actually booked 2 days of tour with him. We went snorkeling in an inlet, went to a money reserve, zip lining, kayaking, hiking through the jungle, visited and swam in 3 cenotes, ate uniquely delicious foods by locals, and had a safe car ride!! While we spent some time at Nomade, the sound Sonic Journey was an outstanding meditation for myself and my partner. We both felt light and airy when we left. The tea ceremony, yoga, and fitness classes were also so great!…
The NOMADE Hotel is a mix between the jungle and the ocean. The service is incredible, and the food at The Popular is fantastic. The beach is pristine. Erick from reception made sure I had a beautiful beachfront room. He was amazing! Morgane, my concierge, was very attentive and helpful. I am looking forward to returning to NOMADE soon. Con: It is far from most restaurants and clubs, and taxis are very expensive.
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