Casa Malca is an incredibly unique stay in Tulum. We have been to Tulum several times. We've stayed at hotels on the beach, hotels in town, AirBnBs, etc. But Casa Malca was by far our favorite stay. The entire staff was incredibly welcoming, helpful and attentive. The property was beautiful. The townhouse we stayed in was amazing. It was incredibly spacious, modern and private. Extra bonus was a private rooftop deck to watch the sunset. The food was incredible across the restaurants and the beach / pool services was impeccable. Casa Malca is a very UNIQUE stay - expect to pay for an incredibly experience. Pro tip - you might get a discount if you go during spring/summer when the seaweed is high. But the staff works daily on removal so you get the benefit but don't have the issues other hotels have that don't do daily removal.…
Amazing customer service and staff! The staff truly made us feel welcome! Best customer service I’ve had when traveling! The property was beautiful almost majestic. I was very impressed by all the artwork. I would recommend Casa Malca to anyone traveling to Tulum
this was the best trip i have gone on. The service and details that go on at Casa Malca are exquisite. They are friendly, fast and attentive to all guests and quick to take care of you if you need anything.
Everything was magical: The jungle, the sand, the food, the beverages, the art, the rooms... The staff was very helpful and friendly The room was spacious and having a patio in the garden / jungle was very entertaining for the kiddos Will go back in a heartbeat
Nice place, recomand 100%. Personal are so friendly and kind. Really recomand this place. I was in all Tulum and this place is the only one with good stuff and quality food! Also the best sushi evere ! Love casa Malca!!!!!!!!!!!!!!!!!!!!!!!
Casa Malca definitely exceeded my expectations. When searching for hotels in Tulum it is difficult to decipher with all the information available. They offer LOTS of great photo spots throughout the complex, as well as a great view at the beach. Even considering it was the beginning of seaweed season, they had people on the beach DAILY cleaning up the beaches so that we could enjoy the views all day long. The concierge was phenomenal, and if you don't already have WhatsApp, I recommend you download it so that you can communicate easily with them. We rented a car to get around in Tulum, which I feel was the best choice we could have made. It costed me $500, but when you calculate the per person fees to and from resorts, as well as the cab fees and ability to travel wherever, and whenever you'd like it was totally worth it. …
Reportedly the ownership changed since our first trip. Their seemed to be a new priority on squeezing profits out of guests. Tulum seemed to have for more drug activity with people selling drugs in highly rated restaurants. They algae build up every night made the beaches un-walkable. Overall, a big step down from our first trip. Cabo is far better.
I purchased a day pass interest on seeing the art exhibit it turns out after paying 160USD you are not allow to go to that part. thats fine their place their rule but they NEVER explained me that so i stared walking tours there and one of the employees goes running to me, literally running to tell me i wasn’t allowed to be there, that was so embarrassing specially because she basically excort me out all the employees knew about it they made such a big deal out it. I respect the part that is no allowed but they need to let their guest know before they pay because a lot of people like me go there just for that, (because without this there is way better beach clubs in tulum) and they definitely need to learn how to handle it if it happens i felt so humillated. Would never support places that think their business is more superior than the clientels. Food was good.…
It is not a five star hotel. The service is under average. Two days we had to ask for the room to be cleaned. The day of our arrival our room was not ready until 4.30 pm and when we went to the room at 6.30pm our luggage was not there yet. We had to ask twice for our kid's bed to be arranged (at 9.00 pm it had not been done). Amenities are very poor. They are advertised to be L'Occitane but they are not, they are standard. And they are absolutely basic, only shower gel, shampoo, conditioner and body lotion. No vanity set, no shower cap, no sewing kit, no slippers. Of course there is no beach bag, beach hat or SFP lotion available as in most of 5 stars beach hotels. They charge 15% tips in every service (even breakfast which is included) and say it is compulsory, although one waiter in an occasion confirmed it is not. Definitely not worth $1,200 per night. …
Five Star Resort with Service and Experience to Match! Customer Service is fully dialed in. They provide a 5 Star Experience every step of the way. We arrived late and were greeted by Alex, who was friendly, sweet and ready to assist. We then were assisted by Fabian at the front desk who offered us an incredible welcome drink that was refreshing and much needed after a long day of travel. As you can see from the photos the property is absolutely stunning and meticulously cared for. Every morning they have workers racking the beach, removing seaweed, attending to the palm trees, and sweeping the sand off the walk ways. You will always see this property being maintained which makes it a dream to stay as they do not miss a beat in any department. The food is absolutely out of this world in all restaurants. We had excellent service from Beni in the morning for breakfast. Luis is the evenings for dinner and Victor was an incredible resource of knowledge. We ventured off property for 1 dinner and immediately realized we made a mistake as the food and service at Casa Malca is far superior than anything else in town. At the pool we had above and beyond service and care from Julio, Christian, Gabriel and Andre. All with a smile and never missing a beat to check that you are satisfied and having an exceptional experience. I have traveled to many countries and stayed at some of the finest hotels in the world and can say Casa Malca is absolutely worth every penny. They aim to please and their attention to detail and service comes through every step of the way. If you are a sophisticated traveler and enjoy being spoiled on vacation, look no further. Casa Malca is the destination of your dreams in Tulum.…
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