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Carretera boca Paila km 9.5, Tulum 77780 Mexico
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Traveler (805)
Pool & Beach (160)
Room & Suite (129)

About

#63 of 220 in Tulum
Location
4.5
Cleanliness
4.5
Service
4.3
Value
4.1
Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Bicycles available
Couples massage
Massage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Trendy
Languages Spoken
English, Spanish

Location

Full view
37Car recommended
Grade: 37 out of 100
32Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
602Reviews51Q+A46Room tips
Traveler rating
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  • 60
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  • 69
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Popular mentions
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Most Recent
kahnsg wrote a review May 18
11 contributions2 helpful votes
Casa Malca is an incredibly unique stay in Tulum. We have been to Tulum several times. We've stayed at hotels on the beach, hotels in town, AirBnBs, etc. But Casa Malca was by far our favorite stay. The entire staff was incredibly welcoming, helpful and attentive. The property was beautiful. The townhouse we stayed in was amazing. It was incredibly spacious, modern and private. Extra bonus was a private rooftop deck to watch the sunset. The food was incredible across the restaurants and the beach / pool services was impeccable. Casa Malca is a very UNIQUE stay - expect to pay for an incredibly experience. Pro tip - you might get a discount if you go during spring/summer when the seaweed is high. But the staff works daily on removal so you get the benefit but don't have the issues other hotels have that don't do daily removal.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 3 days ago
Dear Steven, Thank you so much for staying with us and share the special time at Casa Malca. It is always nice to receive all our guest reviews, because that make such a great bonding and help us to know how service is deliver. Being faithful to our philosophy, we are very proud to know that we work with a great staff that goes above and beyond to fulfil our guests experience. Looking forward to welcome you any other time and share with you another amazing experience. Kind Regards, Casa Malca Team
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mkelly118955 wrote a review May 9
South Miami, Florida1 contribution
Amazing customer service and staff! The staff truly made us feel welcome! Best customer service I’ve had when traveling! The property was beautiful almost majestic. I was very impressed by all the artwork. I would recommend Casa Malca to anyone traveling to Tulum
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 2 weeks ago
Dear Kelly, Thank you so much for taking the time on providing us your comments and review from your recent stay. We are glad to know you enjoyed your time with us at Casa Malca and that the quality of service, food an d experience fulfilled your expectations. Looking forward to welcome you any other time. Kind Regards, Casa Malca Team
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6o1vuss27u wrote a review May 9
1 contribution
this was the best trip i have gone on. The service and details that go on at Casa Malca are exquisite. They are friendly, fast and attentive to all guests and quick to take care of you if you need anything.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 2 weeks ago
Dear Christian, Thank you so much for taking the time on providing us your comments and review. We are happy to read that you enjoyed the experience at Casa Malca and that the service fulfilled your expectations. We feel really proud of our staff. Looking forward to welcome you any other time. Kind regards, Casa Malca Team
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Elizabeta G wrote a review May 6
1 contribution
Everything was magical: The jungle, the sand, the food, the beverages, the art, the rooms... The staff was very helpful and friendly The room was spacious and having a patio in the garden / jungle was very entertaining for the kiddos Will go back in a heartbeat
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 2 weeks ago
Dear Elizabeta, Thank you so much for taking the time on providing us your comments and review. We are glad to know you enjoyed your time with us at Casa Malca and that the quality of service fulfil your expectations. Looking forward to welcome you pretty soon! Kind Regards, Casa Malca Team
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Elen A wrote a review May 4
4 contributions
Nice place, recomand 100%. Personal are so friendly and kind. Really recomand this place. I was in all Tulum and this place is the only one with good stuff and quality food! Also the best sushi evere ! Love casa Malca!!!!!!!!!!!!!!!!!!!!!!!
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Date of stay: May 2022Trip type: Traveled
Room Tip: The best sushi
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 2 weeks ago
Dear Melena, We appreciate taking the time to provide your comments. It is always nice to receive all our guest reviews, because that make such a great bonding and help us to know how service is deliver. We are happy to know our staff goes above and beyond to fulfil our guests experience. Looking forward to welcome you any other time soon. Lovely Regards, Casa Malca Team
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rzv2000 wrote a review May 2
1 contribution
Casa Malca definitely exceeded my expectations. When searching for hotels in Tulum it is difficult to decipher with all the information available. They offer LOTS of great photo spots throughout the complex, as well as a great view at the beach. Even considering it was the beginning of seaweed season, they had people on the beach DAILY cleaning up the beaches so that we could enjoy the views all day long. The concierge was phenomenal, and if you don't already have WhatsApp, I recommend you download it so that you can communicate easily with them. We rented a car to get around in Tulum, which I feel was the best choice we could have made. It costed me $500, but when you calculate the per person fees to and from resorts, as well as the cab fees and ability to travel wherever, and whenever you'd like it was totally worth it.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 3 weeks ago
Dear Roberto, Thank you so much for taking the time to provide your comments from your recent stay. We are glad to know you enjoyed your time with us at Casa Malca and that the quality of service and the experience fulfil your expectations. Hope you had taken amazing photos, we love making great memories with our guests. Looking forward to welcome you any other time soon, Kind Regards, Casa Malca Team
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pattersonbrian7 wrote a review Apr 2022
1 contribution
Reportedly the ownership changed since our first trip. Their seemed to be a new priority on squeezing profits out of guests. Tulum seemed to have for more drug activity with people selling drugs in highly rated restaurants. They algae build up every night made the beaches un-walkable. Overall, a big step down from our first trip. Cabo is far better.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 3 weeks ago
Dear Brian, Thank you so much for providing us your comments and review from your recent stay. Casa Malca has been open for 8 years with a unique concept in Tulum, where guests can coexist with works of art worthy of a museum. The art pieces will be on the rooms, and common areas. All the comments are important for us, and help us to improve our service and experience for our guests and visitors. Therefore our service in all areas, is impeccable, high quality and attentive, as you could corroborate in most of the comments on this and other platforms. Looking forward to welcome you any other time. Kind Regards, Casa Malca Team
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Leenyahjo wrote a review Apr 2022
Orlando, Florida2 contributions
I purchased a day pass interest on seeing the art exhibit it turns out after paying 160USD you are not allow to go to that part. thats fine their place their rule but they NEVER explained me that so i stared walking tours there and one of the employees goes running to me, literally running to tell me i wasn’t allowed to be there, that was so embarrassing specially because she basically excort me out all the employees knew about it they made such a big deal out it. I respect the part that is no allowed but they need to let their guest know before they pay because a lot of people like me go there just for that, (because without this there is way better beach clubs in tulum) and they definitely need to learn how to handle it if it happens i felt so humillated. Would never support places that think their business is more superior than the clientels. Food was good.
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Date of stay: April 2022Trip type: Traveled
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 3 weeks ago
Dear Leenyahjo, Thank you so much for providing us your comments and review. So sorry the information was missundertood, when provided at the entrance. We offer a day pass for our visitors which is a fee cover and credit for food and drinks. This allows all visitors to enjoy the beach club, swim in the pool and underground pool, enjoy eating at our restaurants and see the art displayed at the beach area. The lobby, which is known as the main house, is and area exclusive for guest staying at the hotel. Our service in all areas, is impeccable, high quality and attentive, as you could corroborate in most of the comments on this and other platforms. Looking forward to welcome you any other time. Kind Regards, Casa Malca Team
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emmam0rales wrote a review Apr 2022
1 contribution
It is not a five star hotel. The service is under average. Two days we had to ask for the room to be cleaned. The day of our arrival our room was not ready until 4.30 pm and when we went to the room at 6.30pm our luggage was not there yet. We had to ask twice for our kid's bed to be arranged (at 9.00 pm it had not been done). Amenities are very poor. They are advertised to be L'Occitane but they are not, they are standard. And they are absolutely basic, only shower gel, shampoo, conditioner and body lotion. No vanity set, no shower cap, no sewing kit, no slippers. Of course there is no beach bag, beach hat or SFP lotion available as in most of 5 stars beach hotels. They charge 15% tips in every service (even breakfast which is included) and say it is compulsory, although one waiter in an occasion confirmed it is not. Definitely not worth $1,200 per night.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
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Location
Cleanliness
Service
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 3 weeks ago
Dear Emma, Thank you so much for providing us your comments and review from your stay at Casa Malca. All the comments are important for us, and help us to improve our service and experience for our guests and visitors. Amenities are detailed on the booking platforms so that guests know in advanced. Even though amenities are different per categories, if guests requests for sewing kit, slippers, SFP lotion, to front desk or concierge we can provide it. Our service in all areas, is impeccable, high quality and attentive, as you could corroborate in most of the comments on this and other platforms. Looking forward to welcome you any other time. Kind Regards, Casa Malca Team
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Michele Tyler wrote a review Apr 2022
Scottsdale, Arizona72 contributions13 helpful votes
Five Star Resort with Service and Experience to Match! Customer Service is fully dialed in. They provide a 5 Star Experience every step of the way. We arrived late and were greeted by Alex, who was friendly, sweet and ready to assist. We then were assisted by Fabian at the front desk who offered us an incredible welcome drink that was refreshing and much needed after a long day of travel. As you can see from the photos the property is absolutely stunning and meticulously cared for. Every morning they have workers racking the beach, removing seaweed, attending to the palm trees, and sweeping the sand off the walk ways. You will always see this property being maintained which makes it a dream to stay as they do not miss a beat in any department. The food is absolutely out of this world in all restaurants. We had excellent service from Beni in the morning for breakfast. Luis is the evenings for dinner and Victor was an incredible resource of knowledge. We ventured off property for 1 dinner and immediately realized we made a mistake as the food and service at Casa Malca is far superior than anything else in town. At the pool we had above and beyond service and care from Julio, Christian, Gabriel and Andre. All with a smile and never missing a beat to check that you are satisfied and having an exceptional experience. I have traveled to many countries and stayed at some of the finest hotels in the world and can say Casa Malca is absolutely worth every penny. They aim to please and their attention to detail and service comes through every step of the way. If you are a sophisticated traveler and enjoy being spoiled on vacation, look no further. Casa Malca is the destination of your dreams in Tulum.
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Date of stay: April 2022
Rooms
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Service
Room Tip: Every Room is Excellent.
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 4 weeks ago
Dear Niki, We feel so spoiled after your review and comments. Thank you so much. We are glad to know you enjoyed your time with us at Casa Malca and that the quality of service fulfil your expectations. We will defitnetly send your message to Beni,Victor,Julio,Christian,Gabriel and Andre thanking them. We are happy to know our staff goes above and beyond to fulfil our guests experiences. Looking forward to welcome you any other time. Kind Regards, Casa Malca Team Best regards,
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PRICE RANGE
$542 - $847 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
41
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Frequently Asked Questions about Casa Malca
Which popular attractions are close to Casa Malca?
Nearby attractions include Ocote Gallery (0.4 miles) and Mulata Tulum (0.7 miles).
What are some of the property amenities at Casa Malca?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Casa Malca?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Casa Malca?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Malca?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Casa Malca?
Conveniently located restaurants include Loco Tulum, BAK' Prime Steakhouse & Raw Bar, and Sushiclub Tulum.
Are there opportunities to exercise at Casa Malca?
Yes, guests have access to a pool during their stay.
Does Casa Malca have airport transportation?
Yes, Casa Malca offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Malca?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Malca?
The staff speaks multiple languages, including English and Spanish.
Does Casa Malca have any great views?
Yes, guests often enjoy the ocean view available here.