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Carretera boca Paila km 9.5, Tulum 77780 Mexico
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$1,227
Free cancellation until 01/04/22
$1,227
Free cancellation until 01/05/22
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About
#62 of 200 hotels in Tulum
Location
Cleanliness
Service
Value
Travelers' Choice
Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Bicycles available
Couples massage
Massage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Trendy
Languages Spoken
English, Spanish
Hotel links
Location
Full view
36Car recommended
Grade: 36 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
Carretera boca Paila km 9.5, Tulum 77780 Mexico
Name/address in local language
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Rental CarsSee rental cars from $12/day
524Reviews49Q+A39Room tips
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+1
My reason for the 4 star is the uniqueness and the amazing art collection exhibited in the hotel, not necessarily the rooms, service, and definitely not the value for what you pay. Overall else it’s would be a 3 to 3.5 star! It is one of those hotels where you cannot see the room before deciding if you want to live there and pay that much. Silly in my view, as we argued and stuck it out, so managed to see the hotel and room, and my friends were keen to stay at $ 1200 a night! Left solely to me definitely not. I do realise that is is not every day that you get to stay in a hotel the that feels like a giant art gallery, but there are other ways to enjoy the property apart from living there which I would opt for next time round. The rooms are spacious, with a plush look, red thick velvet curtains et all, and the shower is the best thing about the room, powerful with pressure that few hotel showers have. However, rooms looks a bit dated and surely need some sprucing up. And are they 1200 dollar rooms, not on my opinion! There are rooms on the ground floor and a room just above it, so ours was above overlooking the pool echo but was nice I think, preferred it to being on the ground. We were three adults so the extra person sleeps on the L shaped sofa, on the protruding shorter part of the L as the sofa is placed horizontally,not the most comfortable. The pictures of the rooms on trip advisor look much nicer than the room actually, probably older pictures when the Romans were newer. Beach was full of seaweed so we didn’t really is it, pool is nice, especially the underground one. Breakfast was ala carte, included, but you order whatever you want from the menu. The salmon bagel was to die for. The Japanese restaurant Ambrosia has rear food, better than most restaurant ours wise the hotel I thought. Tuna salad was excellent. Tulum is incredibly expensive, and casa Malca follows that suit, and gets away for 2 reasons, the intrigue value of being Pablo Escobar’s former abode, and the incredible art collected and displayed by the owner, an avid art collector Lio Malca. I for one was super proud of the coveted collection of top Indian artists like Ravinder Reddy, Subodh Gupta and Sunil Gawde side by side with a Keith Herring and a Yue Min Jun! Made my chest swell with pride! If you do not want to spend copious amounts to stay in the better luxury properties like Casa Malca, there is a Day pass or beach club concept. Tulum beach clubs cost about($50-200 USD) to enter because they have a food/beverage “minimum spend.” This basically means you’re pre-paying a certain percentage of your tab — and you’re allowed to use the resort facilities — so think of the entrance cost as a down payment on food and drinks. This way you can enjoy the property like you are staying there for the entire day, 10-6pm I think., and that’s as good as staying there for a fraction of the cost. Yes the design concept and art collection is fabulous, but this way you have access to it. I missed the opportunity but I believe the photo shoot is very well worth it. We didn’t use the spa so can’t comment. Tulum is a sort of eco green zone, so the kind of plush and luxury one experiences in south East Asian hotels like Thailand, Vietnam etc for a fraction of the price don’t exist here even for $ 1200! So to my mind hard to get the value for what your are paying out. Service staff is good, but Management could be better. It is at the end of the hotel zone but that honestly didn’t bother us as it’s a bit extra walk and hardly makes a difference in a cab or car When the seaweed issue recedes, am sure the beach is spectacular as for most of the Yucatan peninsula. If economics are just not in question then definitely maybe worth staying for few nights but don’t expect to get exemplary attention or service or luxury for the price.…
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Date of stay: June 2021Trip type: Traveled with friends
Helpful
+1
Hotel's Favorite
Have you ever seen those pictures in magazines or ads where the beach looks perfect the waves look perfect the sand is white and looks soft to the touch? This place is it! Casa Malca is a gem. We found this site picturesque. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. The service is phenomenal. The daybeds don’t require umbrellas as there are palm trees that give you partial shade from the sun. It ain’t cheap but it’s well worth it. Travel here and you will remember it for a lifetime.
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Date of stay: August 2020Trip type: Traveled with family
4 Helpful votes
Helpful
Response from Hector Castellanos, Guest Services / Front Office at Casa Malca
Responded Aug 18, 2020
Hola, Albertzubia. Thank you for your review and comments. It is truly a pleasure to read that you had an amazing experience and the opportunity to feel Casa Malca´s Magic on your last visit! We hope to welcome you back again soon! Regards,
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Hotel was nice and clean but check in was 3pm and we arrived at 2:30pm. They made us wait until 630pm to check in to our room with all our luggage sitting in the blistering heat. They were doing construction the entire stay we were there and heard banging upstairs all the time. We had plans to do things the first day and had to cancel because it took them all day to get a room we reserved 3 months ago. Also had an ocean front master suite, since they were doing construction we didn’t have a bed or chair outside our room like all the others had. After complaining to the manager he said he will see what he can do. Come to check out they charged full price for the entire stay and even charged us the candy we took from the mini bar. You would think when paying 1500.00 a night, they be a little more accommodating and gave back something towards the bill. We also saw another couple very frustrated for waiting on a room to check in also and they ended up going to another hotel. I think betulum will be the next choice if we come back here. You can just walk over from the beach and use the same amenities as well.…
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Date of stay: July 2021Trip type: Traveled as a couple
Helpful
Response from Juan Arroyo, Sales at Casa Malca
Responded 1 week ago
Thank you for your comments and raiting. I apologize for the inconvenience and I personally will check what happened so this do not happen again. We hope to see you soon again.
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Casa Malca is a very nice hotel in Tulum, the hotel has a lot of art and you get the feeling that you are in New York City. The room was very nice, big and quiet. During our stay we were very well and kindly helped by Abraham, he provided us with breakfast every morning and told beautiful stories about Tulum. He made our stay extra great!
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Date of stay: July 2021Trip type: Traveled with family
Helpful
Response from Juan Arroyo, Sales at Casa Malca
Responded 2 weeks ago
Thank you for your raiting and comments. We are glad that you had a great experience at casa malca, we hope to see you soon again!
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The worst hotel in Tulum. Getting there take ages in traffic. Service is horrible and overpriced. There are not available options that are suppose to be included. When I started to do deep research about the venue I came across informations that the service is not treated and payed properly. DON'T GO THERE!
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Date of stay: June 2021
Location
Cleanliness
Service
Helpful
Response from Juan Arroyo, Sales at Casa Malca
Responded 2 weeks ago
Thank you for your comments and raiting. We are very sorry to read your comments, Being at the end of the hotel zone we have one of the quietest and least crowded beaches in Tulum, ideal for relaxing. In fact you have to walk the entire avenue to get to Casa Malca and that implies some traffic since Tulum is a very touristy area but when you arrive at Casa Malca you will find a place full of peace and tranquility. Please let us know what happened with the service, because if you read the comments on all our platforms, the service of our hotel is very well qualified by most of the guests. Please send me an email to me: calidad@casamalca.com to see how we can compensate for this situation. Thank you in advance. Juan Arroyo Guest Service Quality Manager
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PRICE RANGE
$391 - $772 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Casa Malca
Which popular attractions are close to Casa Malca?
Nearby attractions include Ocote Gallery (0.4 miles) and Mulata Tulum (0.7 miles).
What are some of the property amenities at Casa Malca?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Casa Malca?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Casa Malca?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Malca?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Casa Malca?
Conveniently located restaurants include Loco Tulum, BAK’ by Harry's Prime Steakhouse & Raw Bar, and Mexican Experience Tulum.
Are there opportunities to exercise at Casa Malca?
Yes, guests have access to a pool during their stay.
Does Casa Malca have an airport shuttle?
Yes, Casa Malca offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Malca?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Malca?
The staff speaks multiple languages, including English and Spanish.
Does Casa Malca have any great views?
Yes, guests often enjoy the ocean view available here.