ALAYA TULUM

5.0

Excellent

413 reviews

Location

Cleanliness

Service

Value

Travelers' Choice 2018 Winner

Certificate of Excellence

GreenLeaders Gold level

Full view

Property amenities

Free High Speed Internet (WiFi)

Room Service

Free Parking

Restaurant

Bar/Lounge

Airport Transportation

Concierge

Laundry Service

Multilingual Staff

Non-Smoking Hotel

Pets Allowed ( Dog / Pet Friendly )

Public Wifi

Shuttle Bus Service

Room features

Air Conditioning

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Value

Charming

HOTEL CLASS

Full view

Getting there

Cozumel Airport43 mi

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Nearby restaurants

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413Reviews

446Photos

66Q+A

100Room tips

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Popular mentions

Hotel Alaya: Mayan Marvel

Everything about this place is magical: the location, the rooms, the service, and the staff. We stayed for five days and found exactly the balance we were looking for in a get-away-from-it-all holiday: beautiful surroundings, friendly and knowledgeable staff, and blissful…

Date of stay: December 2018

Didn't live up to the hype

I chose Alaya Tulum after reading the wonderful reviews on TripAdvisor, and I really can't see what people are raving about. Here's a summary of our experience: PROS: -We stayed in an Oceanfront King room, and falling asleep/waking to the sound of the waves was wonderful. -It's…

Date of stay: December 2018

CHARGED ME FOR A RESERVATION THEY CANCELED

I attempted to make a reservation with Alaya twice and TWICE it was canceled because there was "a glitch showing availability even though we are fully booked." Not only was I inconvenienced and had to find other accommodation last minute, they later CHARGED ME OVER $1,000 for a…

Date of stay: December 2018

Pure Bliss at Alaya

We stayed over NYE and this is the fifth hotel in Tulum for us. Extremely attentive and engaging staff greeted us and took our luggage. Parking is free and among the most convenient on the beach strip. Only 20 rooms, there is a cohesiveness and understated feel good vibe…

Date of stay: January 2019

Majestic ✨

Our stay at Alaya exceeded all expectations. Just being at the property has such a special and calm energy. The staff was very helpful and kind. Food was exceptional and I can’t wait to come back to this lovely hotel in a prime location of Tulum. Muchas gracias for the amazing…

Date of stay: January 2019

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View from our room!!!

Photo provided by managementAlaya Tulum

OCEAN FRONT ROOM

Same room with the view that my 2 friends are in looking out onto the ocean and the moon.

view from a middle room

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Are there hammocks for the porches, saw them in Ahau pics but not any here i dont think?? Always love one on a balcony!! Thx

We will be staying on January 24th. A couple of questions - what time is checkout? We will be transporting to a second place on January 30th and are trying to coordinate. Is there a bar that stays open a bit later, like 10 pm, or does everything close at 8?

Hi! Can't remember checkout time, but I do remember that they are flexible. The restaurant closes quite early, but there are several places only 5-10 minutes walk, that stay open later and have more options for meals and drinks.

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Has anyone recently visited who can comment on the amount of seaweed? We are wanting to visit in March not sure if it tends to be worse or better then. Thanks

Anyone know what the current seaweed situation is looking like?

Hi. Actually the seaweed situation is getting better from day to day. The water is not brown anymore and the beach is quite enjoyable. Depending of the currents there're good and not so good days but as the weather is getting a little bit fresher the water is also getting clearer. Greetings from Alaya Tulum

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Is this resort geared more toward families or singles/couples?

Hol Ian. We are a familiar Boutique Hotel, most of our guest are adults but we have welcomed many many families with kids of all edges, everyone have enjoyed the beauty and serenity of Alaya. Cheers

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