Alaya Tulum
Carr. Tulum-Boca Paila Km. 8. 3 Tulum Beach, Zona Costera, Tulum 77760 Mexico
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Room & Suite (250)
Dining (54)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 01/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 223 hotels in Tulum
Location
4.9
Cleanliness
4.9
Service
4.9
Value
4.6
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
Nestled amongst the jungle trees and steps away from the beach, Alaya is Tulum's most enchanting hotel. With intimate social spaces, treehouse guest rooms, and a beautiful yoga shala, Alaya is perfect for those looking for a quiet oasis in the heart of Tulum's beach. Ideal for yoga and wellness retreats, guests can enjoy private beach access and wellness activities that promote inner peace. Sleep well in villas inspired by the raw natural beauty of Tulum and awaken to views of the crystal-blue ocean. Experience the sheer magic of Tulum and embark on a journey to Alaya.
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Property amenities
Free parking
Free internet
Yoga classes
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Yoga room
Restaurant
Breakfast available
Breakfast in the room
Snorkeling
Car hire
Taxi service
Couples massage
Full body massage
Massage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Private check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Sofa
Wardrobe / closet
Laptop safe
Private bathrooms
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
33Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
Carr. Tulum-Boca Paila Km. 8. 3 Tulum Beach, Zona Costera, Tulum 77760 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $25/day
760Reviews78Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We stayed at Alaya after doing a lot of research of different hotels in Tulum. Alaya exceeded every expectation I had for a stay in Tulum. From the moment we were greeted to the second we left we were treated by wonderful staff, beautiful views and the utmost care. The front desk staff; David was so helpful when we tried to book dinner reservations and tried to visit cenotes. The staff at the restaurant and beach bar, Raul, Kevin and Fernando were amazing at taking care of us throughout our stay with anything we needed. Alaya was truly the most perfect stay for us, the views were absolutely stunning, and it truly represented the true feel of what Tulum is. I’ve already recommended Alaya to my friends and family and cannot wait to come back again soon! Also the coffee service was the cherry on top of such a wonderful stay!!!…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Edberg Martínez, Director General at Alaya Tulum
Responded 5 days ago
Hello dear Kim We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on TripAdvisor. We will be delighted to be with you very soon! With love, Alaya Family
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A beautiful place, so holistic in concept! The staff couldn't have been more kind. The food and drinks were awesome with lits of healthy choices. Their beach front area is small, yet they work hard to keep it clean.... And yoga class daily with a perfect view of the ocean. Just wonderful!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Edberg Martínez, Director General at Alaya Tulum
Responded 5 days ago
Hello dear guest We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on TripAdvisor. We will be delighted to be with you very soon! With love, Alaya Family
Read more
We stayed at the Alaya for two days, the hotel and room were amazing with a beautiful beach view in Tulum. However what was so special was how they helped us. When we arrived we discovered that our bags had been stolen from our car (someone had broken the boot/truck lock - it turns out that happens quite a lot according the rental company!). The hotel were amazing as they helped us report it to the police and then Edberg (manager at the Alaya) came with us to Playa del Carmen to try to track down our bags which had AirTags in them. He mobilised local police, organised them to help search for our bags that night and the next day. Sadly even though we knew where the bags were, and found one of the AirTags in a shop full of second half UK, European and US branded clothes, the local police where not all that helpful. If only they cared as much as Edberg and everyone at the Alaya. We were very sad not not be able to make the most of the Alaya but the support and help they gave us was amazing and like nothing we would have expected. Thank you Edberg and everyone at Alaya!…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, Director General at Alaya Tulum
Responded 1 week ago
Dear guest Alex We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on TripAdvisor. We will be delighted to be with you very soon! With love, Alaya Family
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The property was beautiful, quite, looks just like in the picture and the staffs were more the nice they respond to every request promptly. David at front desk was awesome. The food was great, good drinks. Everything was clean and safe definitely will be back
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: We had the king side ocean view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, General Manager at Alaya Tulum
Responded 2 weeks ago
Dear guest We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on TripAdvisor. We will be delighted to be with you very soon! With love, Alaya Family
Read more
+1
Alaya Tulum was an absolute dream! The whole experience and the vibe of the hotel excelled my expectations. Samuel and Carla greeted us as soon as we arrived & helped us settle in. Raul took amazing care of us! He catered to all our food and drink needs. Be sure to download the whats app and text the number they give you to get whatever you need or want! Staff is super friendly, helpful, and inviting. I will definitely stay here again!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, General Manager at Alaya Tulum
Responded 2 weeks ago
Hello Jamie We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on TripAdvisor. We will be delighted to be with you very soon! With love, Alaya Family
Read more
+1
To start, the photos don’t capture the true beauty and awe of the Alaya Tulum Hotel. Just off a main road, the Alaya Tulum has an abundance of Restuarants, retail shopping, pharmacies, taxi services, and many other things that will grab your attention as you walk down the street. The pace of Tulum is slow and that added to the relaxing feel of our stay. The Alaya Tulum Hotel staff was very friendly and very eager to service our every need. Carla was the main manager we communicated with our entire vacation. I’ll say this, she keeps a tight, organized, and high quality to the services provided at the Alaya Tulum Hotel. From start to finish the staff provided the highest of quality making our stay positively memorable; the initial greeting, luggage handling, romantic beach dinners, massages, breakfast, beach side open bar, and local travel arrangements. Nothing was lacking from our needs and if anything the staff went above and beyond our expectations to provide world class quality service. The location of the hotel is right on the beach and at night the ocean waves are a sweet lullaby. For our excursions we used Living Dreams to explore underground caves and water reservoirs called Canote or Sink Hole in limestone. Our tour guides Juan and Maria were absolutely wonderful. They picked us up each time and made the private tour educational, fun, and interactive. Believe me, once you have a private excursion tour with Living Dreams you will never want to attend a group tour again. There is something to be said about the personal quality of a private tour. We came into Tulum by way of Cancun and used Luxe Member Transportation. This transportation service is the best I’ve ever experienced. We had Roberto and this guy was awesome. We prepared drinks, snacks, our favorite music, and a completely comfortable environment for us to relax for the hour and a half trip from Cancun to Tulum. Luxe Member Transportation should be your number one choice for transportation in Mexico. You won’t be disappointed.…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, Director General at Alaya Tulum
Responded 2 weeks ago
Hello Maurice We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on TripAdvisor. We will be delighted to be with you very soon! With love, Alaya Family
Read more
My wife and I got married in Cancun, and we decided to depart from the busy atmosphere of that resort. The Alaya Hotel was the perfect venue. The staff of Samuel, Carla, David and Fernando were attentive and responsive to all our request. Our goal is to find a property like this on every Continent. We will definitely return. First Class and Top Notch.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, Director General at Alaya Tulum
Responded 3 weeks ago
Hello David We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Google. We will be delighted to be with you very soon! With love, Alaya Family
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We were recommended Alaya by my coworker who had just happened to stay there and discover it for a wedding, and oh my goodness I am so glad we took her recommendation! We couldn't get over how incredibly beautiful it is, and our room being a few seconds walk to the private beach was amazing. All of the staff we met and worked with were kind, gracious, and always ready with a smile for us. We were in Tulum for a little less than a week and experienced a lot of adventures, but honestly the highlight of my trip was the outdoor massage we had one morning. Whenever I'm stressed I go to that memory for my happy place! Our wonderful massage therapists, the sounds of birds and the ocean (we were steps from the beach but in an elevated area), the essential oils, and the fresh, warm breeze. Heavenly! We cannot wait to go back to Alaya!!!…
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Date of stay: March 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, General Manager at Alaya Tulum
Responded 4 weeks ago
Hello Kathry We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Google. We will be delighted to be with you very soon! With love, Alaya Family
Read more
+1
By far the best hotel we have ever stayed at. We loved the Tulum vibe and the personal attention afforded from staying at a small boutique. Each of the staff was amazing: Raul, Fernando, Ricardo, David, Samuel, Carla (I know I’m forgetting some!) From smoothies at checkin, coffee and cookies delivered to the room each morning, each staff member knew us by name, was super attentive and caring, and helped coach our Spanish and Mayan lessons :-) They helped arrange private tours to Chichen-itza and cenotes as well as massages. We could not have asked for more and cannot wait to return. Thank you Alaya Tulum for wonderful family memories we will cherish forever!
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: We rented a car but it sat parked in the hotel lot for our entire trip. I would recommend a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, General Manager at Alaya Tulum
Responded 4 weeks ago
Hello Loribl We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay in Tulum, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Google. We will be delighted to be with you very soon! With love, Alaya Family
Read more
My family and I had the most wonderful time at Alaya Tulum. The staff were so kind and made us feel like family. Before we arrived, Fernando was very helpful setting us up with transportation from and to the airport via email. He answered all of my emails promptly and helped me set up an airport transfer with ease. Once at Alaya, all of the staff were so very kind. I want to especially thank Ricardo and Luis, who were the most attentive and friendly waiters, whom we saw every day at the beach club. Ricardo learned all of our names and was so warm and amicable. He knew our favorite drinks and what we do and don’t eat and made sure we had everything we needed every day at the beach. My husband dropped his AirPods at the beach club, and security brought them right to our room when they found them. Overall, we have only great things to say about the staff at Alaya! The food was amazinggg, especially the chilaquiles at breakfast and tacos at lunch. We had every type of taco on the menu, and each of them was delicious. We ate our lunch right on the beach and wouldn’t change a thing about it. We received our complimentary teas every morning, and even when we couldn’t wake up, they left our tea in front of our door so we had a nice pick me up before we headed down for breakfast. The location is great- within walking distance to numerous restaurants, bars, and clubs. And the staff at Alaya helped us out with reservations. My family and I would definitely recommend Alaya to anyone visiting Tulum and we will definitely be staying here again when we return in the future. Thank you again to all of the amazing staff!…
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Edberg Martínez, General Manager at Alaya Tulum
Responded 4 weeks ago
Hello Zyilmaz We greatly appreciate that you have chosen Alaya to enjoy your vacations in Tulum, we are very happy of been with you along you stay, thank you for giving us the opportunity to pamper you as you deserve. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on TripAdvisor We will be delighted to be with you very soon! With love, Alaya Family
Read more
PRICE RANGE
$315 - $465 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
19
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Claim Your Listing Frequently Asked Questions about Alaya Tulum
Which popular attractions are close to Alaya Tulum?
Nearby attractions include Mulata Tulum (0.2 miles).
What are some of the property amenities at Alaya Tulum?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at Alaya Tulum?
Top room amenities include air conditioning, blackout curtains, and a sofa.
What food & drink options are available at Alaya Tulum?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Alaya Tulum?
Conveniently located restaurants include La Zebra Beach Restaurant and Bar, La Corriente Tulum, and Mulberry Project Tulum.
Are there opportunities to exercise at Alaya Tulum?
Yes, guests have access to yoga classes during their stay.
Does Alaya Tulum have airport transportation?
Yes, Alaya Tulum offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Alaya Tulum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Alaya Tulum?
The staff speaks multiple languages, including English and Spanish.
Does Alaya Tulum have any great views?
Yes, guests often enjoy the ocean view available here.