We stayed at Alaya after doing a lot of research of different hotels in Tulum. Alaya exceeded every expectation I had for a stay in Tulum. From the moment we were greeted to the second we left we were treated by wonderful staff, beautiful views and the utmost care. The front desk staff; David was so helpful when we tried to book dinner reservations and tried to visit cenotes. The staff at the restaurant and beach bar, Raul, Kevin and Fernando were amazing at taking care of us throughout our stay with anything we needed. Alaya was truly the most perfect stay for us, the views were absolutely stunning, and it truly represented the true feel of what Tulum is. I’ve already recommended Alaya to my friends and family and cannot wait to come back again soon! Also the coffee service was the cherry on top of such a wonderful stay!!!…
A beautiful place, so holistic in concept! The staff couldn't have been more kind. The food and drinks were awesome with lits of healthy choices. Their beach front area is small, yet they work hard to keep it clean.... And yoga class daily with a perfect view of the ocean. Just wonderful!
We stayed at the Alaya for two days, the hotel and room were amazing with a beautiful beach view in Tulum. However what was so special was how they helped us. When we arrived we discovered that our bags had been stolen from our car (someone had broken the boot/truck lock - it turns out that happens quite a lot according the rental company!). The hotel were amazing as they helped us report it to the police and then Edberg (manager at the Alaya) came with us to Playa del Carmen to try to track down our bags which had AirTags in them. He mobilised local police, organised them to help search for our bags that night and the next day. Sadly even though we knew where the bags were, and found one of the AirTags in a shop full of second half UK, European and US branded clothes, the local police where not all that helpful. If only they cared as much as Edberg and everyone at the Alaya. We were very sad not not be able to make the most of the Alaya but the support and help they gave us was amazing and like nothing we would have expected. Thank you Edberg and everyone at Alaya!…
The property was beautiful, quite, looks just like in the picture and the staffs were more the nice they respond to every request promptly. David at front desk was awesome. The food was great, good drinks. Everything was clean and safe definitely will be back
Alaya Tulum was an absolute dream! The whole experience and the vibe of the hotel excelled my expectations. Samuel and Carla greeted us as soon as we arrived & helped us settle in. Raul took amazing care of us! He catered to all our food and drink needs. Be sure to download the whats app and text the number they give you to get whatever you need or want! Staff is super friendly, helpful, and inviting. I will definitely stay here again!
To start, the photos don’t capture the true beauty and awe of the Alaya Tulum Hotel. Just off a main road, the Alaya Tulum has an abundance of Restuarants, retail shopping, pharmacies, taxi services, and many other things that will grab your attention as you walk down the street. The pace of Tulum is slow and that added to the relaxing feel of our stay. The Alaya Tulum Hotel staff was very friendly and very eager to service our every need. Carla was the main manager we communicated with our entire vacation. I’ll say this, she keeps a tight, organized, and high quality to the services provided at the Alaya Tulum Hotel. From start to finish the staff provided the highest of quality making our stay positively memorable; the initial greeting, luggage handling, romantic beach dinners, massages, breakfast, beach side open bar, and local travel arrangements. Nothing was lacking from our needs and if anything the staff went above and beyond our expectations to provide world class quality service. The location of the hotel is right on the beach and at night the ocean waves are a sweet lullaby. For our excursions we used Living Dreams to explore underground caves and water reservoirs called Canote or Sink Hole in limestone. Our tour guides Juan and Maria were absolutely wonderful. They picked us up each time and made the private tour educational, fun, and interactive. Believe me, once you have a private excursion tour with Living Dreams you will never want to attend a group tour again. There is something to be said about the personal quality of a private tour. We came into Tulum by way of Cancun and used Luxe Member Transportation. This transportation service is the best I’ve ever experienced. We had Roberto and this guy was awesome. We prepared drinks, snacks, our favorite music, and a completely comfortable environment for us to relax for the hour and a half trip from Cancun to Tulum. Luxe Member Transportation should be your number one choice for transportation in Mexico. You won’t be disappointed.…
My wife and I got married in Cancun, and we decided to depart from the busy atmosphere of that resort. The Alaya Hotel was the perfect venue. The staff of Samuel, Carla, David and Fernando were attentive and responsive to all our request. Our goal is to find a property like this on every Continent. We will definitely return. First Class and Top Notch.
We were recommended Alaya by my coworker who had just happened to stay there and discover it for a wedding, and oh my goodness I am so glad we took her recommendation! We couldn't get over how incredibly beautiful it is, and our room being a few seconds walk to the private beach was amazing. All of the staff we met and worked with were kind, gracious, and always ready with a smile for us. We were in Tulum for a little less than a week and experienced a lot of adventures, but honestly the highlight of my trip was the outdoor massage we had one morning. Whenever I'm stressed I go to that memory for my happy place! Our wonderful massage therapists, the sounds of birds and the ocean (we were steps from the beach but in an elevated area), the essential oils, and the fresh, warm breeze. Heavenly! We cannot wait to go back to Alaya!!!…
By far the best hotel we have ever stayed at. We loved the Tulum vibe and the personal attention afforded from staying at a small boutique. Each of the staff was amazing: Raul, Fernando, Ricardo, David, Samuel, Carla (I know I’m forgetting some!) From smoothies at checkin, coffee and cookies delivered to the room each morning, each staff member knew us by name, was super attentive and caring, and helped coach our Spanish and Mayan lessons :-) They helped arrange private tours to Chichen-itza and cenotes as well as massages. We could not have asked for more and cannot wait to return. Thank you Alaya Tulum for wonderful family memories we will cherish forever!
My family and I had the most wonderful time at Alaya Tulum. The staff were so kind and made us feel like family. Before we arrived, Fernando was very helpful setting us up with transportation from and to the airport via email. He answered all of my emails promptly and helped me set up an airport transfer with ease. Once at Alaya, all of the staff were so very kind. I want to especially thank Ricardo and Luis, who were the most attentive and friendly waiters, whom we saw every day at the beach club. Ricardo learned all of our names and was so warm and amicable. He knew our favorite drinks and what we do and don’t eat and made sure we had everything we needed every day at the beach. My husband dropped his AirPods at the beach club, and security brought them right to our room when they found them. Overall, we have only great things to say about the staff at Alaya! The food was amazinggg, especially the chilaquiles at breakfast and tacos at lunch. We had every type of taco on the menu, and each of them was delicious. We ate our lunch right on the beach and wouldn’t change a thing about it. We received our complimentary teas every morning, and even when we couldn’t wake up, they left our tea in front of our door so we had a nice pick me up before we headed down for breakfast. The location is great- within walking distance to numerous restaurants, bars, and clubs. And the staff at Alaya helped us out with reservations. My family and I would definitely recommend Alaya to anyone visiting Tulum and we will definitely be staying here again when we return in the future. Thank you again to all of the amazing staff!…
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