Alaya Tulum
550 reviews
#18 of 166 Hotels in Tulum
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Carretera Tulum, Bocapaila KM 8.3 Zona Costera, Tulum 77760 Mexico
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Room & Suite (182)
Pool & Beach (98)
About
#18 of 166 hotels in Tulum
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Alaya is a boutique hotel and community based on the beautiful Caribbean Sea in Tulum, Quintana Roo. Our collective vision is to preserve a high regard for Mother Nature and individuality. Using the science of Permaculture, we’ve designed a resort/community that mimics a healthy ecosystem and enhances biodiversity, allowing a coexistence in harmony with nature. Take a break from the rushes of the daily life and start to enjoy a full connection with the nature in Alaya.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool / beach towels
Yoga classes
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Wifi
Yoga room
Restaurant
Breakfast available
Breakfast in the room
Airport transportation
Car hire
Taxi service
Couples massage
Full body massage
Massage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Sofa
Wardrobe / closet
Laptop safe
Private bathrooms
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
43Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Carretera Tulum, Bocapaila KM 8.3 Zona Costera, Tulum 77760 Mexico
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550Reviews71Q+A100Room tips
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We stayed here for 3 days and enjoyed every single part of it. The beach was incredible. Water was warm and clear and the sand was so soft. You were able to order food and drinks while on the beach. We also took advantage of the daily morning yoga class. It was amazing! the yoga class is not extra but the yogis accept tips. The AC works from about 6PM to 10AM which is comfortable. The location of the hotel is close to everything. We enjoyed having dinner at different restaurants outside of alaya however the price of food and drinks is pretty expensive. We paid over $140 dollars for a meal for two people at a restaurant called casa banana. The food was excellent but a little more than we expected to pay. The food in the hotel was absolutely incredible and more reasonably priced. Tulum was absolutely incredible and only a few miles from the Mayan ruins. Incredible hotel meant for peaceful relaxation, will definitely come back!…
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Date of stay: September 2020
Location
Service
Sleep Quality
Helpful
Absolutely beautiful and charming resort. The staff here are very attentive and punctual in terms of service. We had the ocean front suite, and it was absolutely breath taking. It was a highly recommended visit!
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
+1
We booked our villa for one week at Casa Ganesh. There was issue for the first night and was arranged to stay at their sister property at Alaya. The arrangement was communicated to us clearly before our trip. We really enjoyed our stay at Alaya. There was a quick temperature check and hand sanitizing procedure before entering. The friendly staff helped us to carry out luggage from our car to the room. The roads here are uneven (with sands, pot holes and gravels), there’s no need to bring the good luggage because you won’t be able to roll it. We had a partial ocean view room with 2 queen beds, upstairs. Our room has a separate sitting area (room). So spacious! No tv (we don’t need it) and note that no telephone in the order to call the front desk. So you need to physically walk to front desk if you need anything. The smoke alarm was beeping upon our arrival but the staff quickly fixed the problem by changing the battery. We ended up watching sunrise in the room. We did keep our curtain closed most of the time because we could see other rooms across from ours. Everything was clean. Hand sanitizer and surface disinfectant were provided courtesy of Alaya. I even found a small jar of mosquito repellent in the bathroom (you will need this here!!). The design of the room is beautiful (with eco-friendly materials but not shabby). Water pressure in my room was good, with hot water. There’s a small cafe on site and we enjoyed our lovely healthy breakfast next day at 11:30am. In the afternoon, they set up lounge bed with umbrella on the beach for us. The water was 90F warm, clear and clean (seaweed season is over, yay!!) . The sand was soft. The Beach Club could be improved a little. We wanted a food menu and it was not provided after asking twice. We did order our drinks and were delivered to our lounge bed on the beach. It’s not posh but the view was amazing. Across the hotel, there’s a small “marketplace” with food stalls. Pharmacy is just near by. Very good location. I would stay here again for sure. …
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
Helpful
We stayed here for the first half of our trip and everything from the staff, location, cleanliness, hospitality, food, and the coziness was PERFECT. Karen and Karla are experts in whatever you desire. They can get it for you. Just ask. Everything is possible. It was my wife’s birthday and I wanted Mariachis that morning on the beach and they made it happen. And WE all know happy wife happy life.
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Overall this was an exceptional experience. The hotel is beautiful, staff is very attentive and professional, food is delicious and the location is walking distance from the main restaurants. The have safety measures in place yo protect from virus. Definitely will be back. Thank you!
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
PRICE RANGE
$268 - $535 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
19
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Claim Your Listing Frequently Asked Questions about Alaya Tulum
Which popular attractions are close to Alaya Tulum?
Nearby attractions include Mulata Tulum (0.4 miles).
What are some of the property amenities at Alaya Tulum?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Alaya Tulum?
Top room amenities include air conditioning, blackout curtains, and a sofa.
What food & drink options are available at Alaya Tulum?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Alaya Tulum?
Conveniently located restaurants include Loco Tulum, Saikuk, and Mexican Experience Tulum.
Are there opportunities to exercise at Alaya Tulum?
Yes, guests have access to yoga classes during their stay.
Does Alaya Tulum have an airport shuttle?
Yes, Alaya Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Alaya Tulum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Alaya Tulum?
The staff speaks multiple languages, including English and Spanish.
Does Alaya Tulum have any great views?
Yes, guests often enjoy the ocean view available here.