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XscapeTulum

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Av Kukulkan Sur Entre Calle Xel-Ha Y Calle Sac-Beh, Tulum 77780 Mexico
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Traveler (214)
Room & Suite (106)
Pool & Beach (37)

About

#77 of 197 hotels in Tulum
Location
Cleanliness
Service
Value
Travelers' Choice
The structure is composed of 3 buildings plus a new section opened on January 2019 and surrounded by a tropical garden with a central outdoor swimming pool open all year. The types are different: from apartments suitable for families with and without balconies overlooking the pool and suites some with private Jacuzzi on the patio / balcony.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bicycle rental
Diving
Baggage storage
Concierge
24-hour check-in
Street parking
Wifi
Outdoor pool
Snorkeling
Bicycle tours
Non-smoking hotel
Shared bathroom
Sun umbrellas
ATM on site
24-hour front desk
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Kitchenette
Refrigerator
Bath / shower
Complimentary toiletries
Bottled water
Clothes rack
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Spanish, Italian

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
43Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
315Reviews11Q+A16Room tips
Traveler rating
  • 176
  • 76
  • 28
  • 16
  • 19
Time of year
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Popular mentions
Rob C wrote a review Apr 2021
San Jose, California2112 contributions324 helpful votes
For the price this is a pretty nice place though not without drawbacks. On the positive side the staff speak very good English so the communication is not a problem. The rooms are large and feature either a living area separate from the bedroom or a terrace. There is a kitchenette in each room that I stayed in an a full size refrigerator. The bathroom is roomy with lots of hot water and decent water pressure. The Ac unit works very well and isn't very loud. There is a nice pool. I liked the location just close enough to the walking area but far away enough from shouting crowds at the bars. On the negative side, there is no TV in the rooms. When you have a double room the AC unit is only in the bedroom. The bathrooms could use a little TLC, there is no breakfast included which is not a big deal since you have the kitchen. Overall a decent experience.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Foliedeparis wrote a review Apr 2021
Paris, France4 contributions4 helpful votes
Nice place with a lovely staff : everything is perfect but please tell to this italian Guy, the owner to be more respectfull with clients and staff. This Guy is just horrible, shouting on the phone all day long. For this reason please don’t stay there.
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Date of stay: April 2021Trip type: Traveled solo
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Aypick wrote a review Mar 2021
Paris, France7 contributions
The common places as well as the rooms are clean, the staff is nice. The rooms are big enough. I've found the location a little far from the city. It's a pity that the breakfast is not included, that makes the experience lasts longer and fully live the nice common place. It was a nice experience, thank you !
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Date of stay: February 2021
Value
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Ramona Z wrote a review Feb 2021
dublin10 contributions22 helpful votes
For the attention of the Manager, I booked a room in your lovely hotel for last year 25th of March 2020(Confirmation number: 2527845500 PIN code: 3946) and I had to cancel 5 days before my arrival because my flights were cancelled due to Coronavirus. I got confirmation from booking.com that my booking was cancelled for free and I am happy to show you proof of that but I still got charged. You were the only hotel that refused a refund but offered me a different date for last year or this year which I had no choice but to accept it. It was my dream to visit Cancun for years so I thought I will definitely go when the pandemic is over. Restrictions last year were very strict in my country and I couldn't travel at all. I thought this year things will improve and I was hoping to come in March. But now, not only we are in full lockdown but also will be fined 500 euros if we travel for touristic purposes. I am kindly asking you for a refund as travel will be impossible this year. I work in a hotel myself and I know how this industry is affected so I hope you will help me out as a gesture of good will. I hope one day when things are getting back to normal to stay in your hotel. I am looking forward for your reply, Ramona Zeces
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Date of stay: March 2020
2 Helpful votes
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Daniel B wrote a review Jan 2021
22 contributions5 helpful votes
I have been to 24 countries and countless hotels, this is the worst hotel ever stayed at! Hotel staff allows rooms to party all night. I went down to complain at the front desk at 2:30am requesting another room, after calling and complaining twice about the noise, and nothing being done. They told me to go back to my room, or they would call the cops on me! The next day they wouldn't refund our second night, so we ended up eating for it because there was no way I was spending another night there. Bed is super hard, might aswell be sleeping on the floor. Would have gotten a better nights rest sleeping in my car I ordered drinks while I was there the menu said they were 70 pesos each. When I got the bill they charged me 150 each, and showed me a different menu.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
$34 - $294 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
34
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Frequently Asked Questions about XscapeTulum
Which popular attractions are close to XscapeTulum?
Nearby attractions include Craft House (0.3 miles) and El Camino Tulum Spanish school (0.1 miles).
What are some of the property amenities at XscapeTulum?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at XscapeTulum?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
Is parking available at XscapeTulum?
Yes, free parking and street parking are available to guests.
What are some restaurants close to XscapeTulum?
Conveniently located restaurants include Café Hunab Ku, Pasha Tulum Downtown, and Pizzeria Manglar.
Are there opportunities to exercise at XscapeTulum?
Yes, guests have access to a pool during their stay.
Is XscapeTulum located near the city center?
Yes, it is 0.6 miles away from the center of Tulum.
Which languages are spoken by the staff at XscapeTulum?
The staff speaks multiple languages, including English, Spanish, and Italian.