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Papaya Playa Project

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Km 4-5 Carr Tulum-Boca Paila, Tulum 77780 Mexico
Lowest prices for your stay
$276
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Free cancellation until 12/21/20
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Traveler (905)
Room & Suite (164)
Pool & Beach (154)

About

#71 of 166 hotels in Tulum
Location
Cleanliness
Service
Value
Introducing, PAPAYA PLAYA PROJECT , A MEMBER OF DESIGN HOTELS™ PROJECT a true sustainable project in Tulum. Having sought far and wide for a place to create an authentic, nurturing experience, the 900 meter stretch of oceanfront paradise cocooned on the Caribbean coast of the Mayan Riviera was the perfect spot. Together with the owners of of the existing Papaya Playa beach resort, Design Hotels™ is initiating the ultimate pop-up camp. Claus Sendlinger explains: “Our idea was to create a transitory, yet deeply culturally-rooted experience and we couldn’t have dreamed up a better place to make this happen. Capitalizing on the natural environment and multicultural character of Tulum, we quickly put together an international team of real visionaries, each enriching the experience with their own food, music, design or wellness concept. The enthusiasm and creative energy of everyone involved enabled us to renovate the camp and put together a holistic program within a very short period of time.” So come December, the authentic-pleasure seekers have a new raw-luxe camp they can sink and rub their feet into. Eighty-five cabanas have been renovated by the Design Hotels™ creative team. Integrating local materials and building techniques, they encourage its residents to soak in the warmth of the elements, both physically and mentally. The separation between man and nature diminishes in these rustic spaces while the perception of small indulgences – like high thread count sheets, flowing mosquito nets and thick towels – is heightened. The ultimate luxury in most of the cabanas, is the private porch, where hammocks gently swing guests into sync with Tulum’s laid-back rhythm.
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Full view
Property amenities
Free parking
Free internet
Pool
Yoga classes
Bar / lounge
Beach
Bicycle rental
Spa
Parking garage
Internet
Pool with view
Outdoor pool
Plunge pool
Restaurant
Breakfast available
Snack bar
Windsurfing
Evening entertainment
Nightclub / DJ
Couples massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Bottled water
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish

Location

Full view
38Car recommended
Grade: 38 out of 100
19Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1,008Reviews71Q+A100Room tips
Traveler rating
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Popular mentions
Selena M wrote a review Yesterday
Kingston, Jamaica130 contributions15 helpful votes
We spent the early part of the day at PPP and it was such a great vibe. Good food, drinks, lovely beach spot. Music took a while to pick up, no heavy beats to dance up to 5pm when we were leaving but still enjoyable
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Date of stay: October 2020Trip type: Traveled with friends
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Sandra N wrote a review Oct 22
Miami, Florida1 contribution
What a nice experience meeting such a special person (Marcela Ponce). She was very helpful & knowledgeable. She made every decision we made a lot more easy & enjoyable... I highly recommend a trip to this magical place.
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Date of stay: October 2020Trip type: Traveled with friends
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Response from Mayerlin Casseres, Otro at Papaya Playa Project
Responded yesterday
Dear Mrs. Sandra, Thank you for taking the time to share your comments. Our guests’ comments are very valuable. We are glad that you have shared with us the amazing experience you had at Papaya Playa Project. I will personally share it with our team especially with Marcela for the great experience and care she provided during your stay. it is worth it for them to know the great comments our guest write to thank about their effort. Please, feel free to contact us if you need our assistance at any time, and hope to welcome you again in a near future. Sincerely, May Guest Experience Manager
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RachelChapman1992 wrote a review Oct 21
Houston, Texas3 contributions1 helpful vote
I was very disappointed. We had one of the best rooms and ac was out, we had to move rooms. Had to argue with them multiple times. They charged us twice, horrible service. But the hotel itself is very nice. Lots of potential, but terrible management. Made our short trip awful because we spent most of our time in the lobby complaining than enjoying the stay. Our friends stayed 4 days later and had the same awful experience.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Mayerlin Casseres, Otro at Papaya Playa Project
Responded yesterday
Dear Mrs. Chapman, Thank you for taking the time and share your comments. Our guest's comments are very valuable. I feel really disappointed for not meeting your expectations during your stay with us. I truly apologize for the inconvenience you experienced with the AC in the room. I can assure you this is not the level of service we are willing to offer to our guests. We are definitely taking your comment into consideration so we can improve the way we are providing the service. It is really important to us that our guests can have the best experience during their vacation. I hope that we can have another opportunity to welcome you again in the future and be able to offer you the quality of service you deserve. Sincerely, May Guest Experience Manager
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X9847AXbiancaj wrote a review Oct 7
Fort Lauderdale, Florida2 contributions3 helpful votes
This spot was supposed to be everything and more. Instead since the moment we checked in we felt racism. We had two rooms one was our ones was our friends! Our friends were treated w 5 star service! mind you they are white WE are BLACK! They were immediately checked in and brought to their room. Meanwhile we were asked to wait by the beach. 2 hours later no one came to find us or check us in. We finally were checked in and our toilet wasn't working sewage backed up all over the bathroom floor and they fixed the toilet and left the mess. Then refused to change our room and said if we leave we wouldn't get a refund! After being persistent they said they would move us. It took them 4 hours to move us! They ended up moving us in the middle of HURRICANE GAMMA! While we are oceanfront in the middle of a storm. When we get to the other room its smaller than the first one! All night the casita was shaking and the roof was leaking. The next morning the hotel was in ruin bean bags were being thrown from the ceiling. Water didn't work food service took three hours. We decided it was no longer safe for us and asked to check out. We hadn't showered or ate all day! We requested a car to pick us up they never called for a car they said it would be here at 2pm. we waited an additional hour hungry and without a shower. They then said they would not compensate us for the horrible stay! and wouldn't even provide us with their name! Not to mention they couldnt even get us a sandwich from the kitchen!! Pretty much said would you like some chips? Leaving there was the best part of the day! The employees refused to give their names and refused to let us speak to management!! We were supposed to stay for 3 nights and could barley take one!! This hotel doesn't care for their guest! Especially the black ones! I paid the same as everyone else and should be treated equally! Our stay at Papaya Playa Project was unacceptable!! Don't waste your time or money you will be ignored!!
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Date of stay: October 2020
Rooms
Service
Sleep Quality
3 Helpful votes
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Dakim Cee S wrote a review Sep 2020
1 contribution
Visited PPP from 9/26 - 30. The beach staff wasn't that great. However, inside was amazing. Waiter Luis(Arturo) was great. Always attentive and knew what I wanted to drink. When you see him say "Dak said MY Mann". Hostess Arantxa were the best. She's always smiling and joking. When you see her yell "Simon" Pros: Attentive staff, good music, great location (away from a lot of traffic). We never had an issue getting a seat or Cabana. Right next to Tulum National park Cons: The lightning (I understand the vibe is jungle and low lights) however after 5 drinks you can't see ish. Beach staff wasn't as great as the inside staff. Otherwise it was a great trip #thesimons
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Mayerlin Casseres, Otro at Papaya Playa Project
Responded 1 week ago
Dear guest, Thank you for taking the time to share your comments and experiences with us. I'm glad that you had an overall great experience. We appreciate your comments about the services we should improve. Hope to welcome you in the near future and be able to stay in the hotel with us. Sincerely yours, May Guest Experience Manager
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PRICE RANGE
$298 - $714 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
papaya playa tulum, papaya playa hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
85
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Frequently Asked Questions about Papaya Playa Project
Which popular attractions are close to Papaya Playa Project?
Nearby attractions include Iklab (0.2 miles) and Hilo Rojo Tulum (0.2 miles).
What are some of the property amenities at Papaya Playa Project?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Papaya Playa Project?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Papaya Playa Project?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Papaya Playa Project?
Conveniently located restaurants include Tunich, Boccanera Pizzeria y Cerveceria, and Mivida Tapas Bar&Restaurant.
Are there opportunities to exercise at Papaya Playa Project?
Yes, guests have access to a pool and yoga classes during their stay.
Which languages are spoken by the staff at Papaya Playa Project?
The staff speaks multiple languages, including English, Spanish, and French.
Does Papaya Playa Project have any great views?
Yes, guests often enjoy the ocean view available here.