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Dreams Tulum Resort & Spa

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Carretera Chetumal Puerto Juarez Km. 236, Tulum 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
82 people are viewing this hotel
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Free cancellation until 04/14/22
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Free cancellation until 03/18/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (7189)
Pool & Beach (1691)
Room & Suite (695)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#84 of 212 hotels in Tulum
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Hidden among acres of tropical gardens and jungle along a sugary white sand beach, Dreams Tulum Resort & Spa is located just minutes from the ancient Mayan ruins and the trendy and bohemian town of Tulum. Dreams Tulum is a AAA Four Diamond award-winning resort, with all the benefits of Unlimited-Luxury® - where everything is included. Dreams Tulum’s magnificent Mexican colonial architecture blends tastefully with upscale contemporary design. All 432 guest rooms and suites offer a private and furnished terrace or balcony, marble bathrooms, daily refreshed mini-bar and room service. Dreams Tulum also offers a secluded adults-only section with quiet and romantic suites. Swim out suites are also available for direct access to a pool. The resort is not only beautiful on the utside, but also within. As the founders of the Tulum Foundation, this ecofriendly resort promotes education, culture and conservation. Through programs such as scholarships for employee’s children and supporting the preservation of the endangered sea turtle, Dreams Tulum makes a positive impact in its community. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. Guests can visit the on-site water sports center for snorkeling, diving, kayaking and more. Dreams Tulum guests also receive complimentary greens fees at the nearby Riviera Maya Golf Club. The Mayan-themed Explorer’s Club for Kids offers supervised fun for ages 3 – 12 with a brand-new state-of-the-art Water Park playground, including 6 waterslides, 2 buckets and an outdoor wet play area. For ages 13 – 17, there’s the Core Zone Teens club with video games and more. A stay at Dreams Tulum is not complete without experiencing the Dreams Spa by Pevonia®. Surrounded and inspired by nature and Mayan culture, guests can find rejuvenation through therapeutic spa treatments. Guests can make their own spa products from local plants and herbs at the Spa Pantry – then take it back to a jungle cabin for a relaxing treatment. Once completely relaxed and refreshed, there’s delicious, gourmet dining and unlimited top-shelf spirits, wine, beer and crafted cocktails. Taste the authenticity in the flavors of Mexico with a weekly street-food set-up in the Mexican Plaza all while being entertained with traditional dance, costume and song that showcase the country’s heritage. Plus, reservations and wristbands are never required, and room service is available at no extra cost. Every night at Dreams Tulum is full of activities, entertainment and fun. With food festivals, mariachi bands, and beach bars – guests can enjoy themselves until the sun comes up.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Patio
Table tennis
Waterslide
Board games / puzzles
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Dining area
Minibar
Flatscreen TV
Bathrobes
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Bay View
Languages Spoken
English, Spanish
7517Reviews1192Q+A100Room tips
Traveler rating
  • 4,195
  • 1,801
  • 778
  • 395
  • 350
Time of year
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  • English
Popular mentions
ValerieG265 wrote a review Yesterday
Napanee, Canada2 contributions3 helpful votes
This was our fourth time at Dreams Tulum. This has always been our favourite resort which is why we continued to come back. This time, we didn't feel safe because even though they have signs up stating that masks are mandatory in restaurants and at the bars, they did not enforce these rules. For that reason, we won't go back!
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Review collected in partnership with this hotel
Date of stay: January 2022
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Gsp wrote a review Jan 23
1 contribution1 helpful vote
I would never stay here again. Terrible service, it took 4 hrs to give us the room and we got the wrong room at the check in, they haven’t cleaned the room any day on time, so we come back at night to our dirty rooms at night. No towels, shampoo etc. Food is lame, the buffet at night is basically the left overs of the day. Dirty towels and bed sheets on the hallways And the manager is absolutely useless. I could go on and on. Not recommended for anyone. I’m sorry for every guest that has been here to experience this.
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Date of stay: January 2022Trip type: Traveled with family
1 Helpful vote
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AJ P wrote a review Jan 22
1 contribution
The trip was amazing but the icing on the cake was my boy Edwin the beach bartender! Me and my friends got an oasis cabana for the day and he treated us like royalty when we were only preferred. Give this man a few claps 👏🏻👏🏻👏🏻
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Date of stay: January 2022Trip type: Traveled with family
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Gordon S wrote a review Jan 22
2 contributions1 helpful vote
Too many disappointments starting at 40 minutes for check in, 20 minutes in line and 20 minutes to register. Two clerks at the desk….awful experience. Crazy mask Nazi’s but can’t perform simple customer or guest services. Certainly not the workers fault. Management has them well trained to deny service, but not equipped on a positive customer experience. Maintenance on the grounds is terrible with crumbling infrastructure. And the icing on the cake is a staff member caught red handed rifling through luggage and possessions in one of our party’s room. There have to be better experiences in Cancun.
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Avoid this property.
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1 Helpful vote
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Sherry D wrote a review Jan 19
2 contributions1 helpful vote
Enjoyed everything from the excellent service, variety of well prepared food, in a number of restaurant cuisines. And happy to see the performances and evening activities even with the Covid restrictions, were able to go on, with socially distanced seating, masks, and sanitation. It wouldn’t be the same stay without them.
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Review collected in partnership with this hotel
Date of stay: January 2022
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PRICE RANGE
$155 - $461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams tulum hotel, dreams tulum riviera maya, dreams resort tulum, dreams tulum mexico, sunscape tulum, dreams resort spa tulum, dreams hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
432
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Frequently Asked Questions about Dreams Tulum Resort & Spa
Which popular attractions are close to Dreams Tulum Resort & Spa?
Nearby attractions include Tulum Archaeological Site (3.1 miles), Naná Rooftop Bar (4.4 miles), and Cenotes Sac Actun (4.2 miles).
What are some of the property amenities at Dreams Tulum Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Dreams Tulum Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Tulum Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Dreams Tulum Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Dreams Tulum Resort & Spa?
Conveniently located restaurants include Elixyr, Bio-natural Tulum, and Tulum Advanced Cuisine.
Are there opportunities to exercise at Dreams Tulum Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Dreams Tulum Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Tulum Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Tulum Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Dreams Tulum Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.