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Dreams Tulum Resort & Spa

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#17 of 90 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
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Dreams Tulum Resort & Spa
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3,413 Reviews from our TripAdvisor Community

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Showing 2,388: English reviews
Gatineau, Qc
Reviewed 2 days ago NEWvia mobile

Divide this review in 3 items 1- the beach : a great deception, almost no place , rocks almost the whole length, a tiny place to get wet... 2-the pool : small , is not a nice swimming pool as it should be in a hotel that has not to much beach , UGLY pool 3- the personnel : couldn't...

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Thank Doc M
Las Vegas, Nevada
Reviewed 2 days ago NEW

I had been in Mexico several times but never this far down. My previous exposure to the is country was mediocre at best for obvious reasons. This place is located about 45 minutes south of Cancun airport. We did the all conclusive package for my son's wedding. This place was spectacular and restful yet had a lot of activities of...

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Thank Bill O
Port Dover, Canada
Reviewed 2 days ago NEWvia mobile

On arrival we were met by a friendly bell hop and a fresh towel. We checked in quickly and taken to our room. Waking up the next morning we had a good look at the resort and it's beautiful. Everything is very clean and all the staff are friendly. They made a true effort to speak English and even teach...

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2Thank Vdub_Mike
BRANDON
Reviewed 2 days ago NEW

Although the resort is beautiful , The food choices and quality were to say the least , mediocre. The Staff were wonderful , although we had to continually call for our room to be made up . Never left enough towels ect, disappointed with this . The say called steak house well , probably the worst Steaks we have had...

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Thank Kevin B
Wauseon
Reviewed 2 days ago NEW

The resort was gorgeous , small and comfortable, not crowded, very clean and the staff was on top of it - My drink was never empty while lounging at the pool. Lots of activities and things to do on the resort for the whole family. Food was delicious at all of the restaurants! Can't wait to return! Or visit another...

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Thank kteacheroh
Toronto, Canada
Reviewed 2 days ago NEW

Just came home from a 4-day mini-vacation at Dreams Tulum. Second time visiting the resort. Was totally amazing. Stayed in 3105 with suite-out. Great room and worth the upgrade if you're on the fence! Fantastic layout. Great food options. Facilities are well maintained and rooms have been updated. Staff cannot help you enough. Location is also fantastic because Tulum is...

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Thank CanadianAndrew
Reviewed 2 days ago NEWvia mobile

We came here for our honeymoon and we enjoyed every minute, from friendly staff to a lovely junior suite we couldn't have asked for more. I hope to visit this hotel again for a two week stay and also to visit other dreams hotels!

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Thank Carly B
Cleveland, Ohio
Reviewed 2 days ago NEW

We stayed here for 7 nights as part of a wedding party. We have stayed at several AMResorts, including Now, Dreams and Secrets, over the last several years though i don't always remember to review them. Everything was typical of an AMResort. Service was great from all and the resort kept very clean. As usual the best food was to...

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Thank Nicholas L
Reviewed 4 days ago NEW

My boyfriend and I just returned from a lovely 5 day stay at Dreams Tulum, and had to take a moment to write about the great experience we had. The grounds were clean and large, and we had such a great time at both the large "relaxation" pool and beach. The staff at Dreams is really what helped make our...

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Helpful?
Thank Cassidy D
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Cassidy D First of all we would like to thank you for taking the time to share your experience with us and the TripAdvisor community. All comments are greatly appreciated. We pride ourselves on customer services and are happy to hear you truly enjoyed your stay with us. We look forward to having you return and are confident that...

Reviewed 4 days ago NEW

First and foremost the staff here is beyond compare. Fast, curtious, friendly. Many have worked here for a long time and love their jobs. The facilities are clean and beautiful. We had a plumbing problem with our room and when it could not be rectified immediately while we were housed in the room, they found us another room quickly and...

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Helpful?
Thank Kevin K
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Kevin K It is our pleasure to read that you enjoyed your all day pass at our resort. Comments like yours encourage our team to make unforgettable experiences for our valuable guests. We would like to thank you in special for your acknowledgement of our colleague Benito who contributed in making your stay memorable and make our hotel standout....

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 

Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $302 - $741 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Tulum Resort & Spa 4.5*
Number of rooms: 432
Reservation Options:
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Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum
Hotel Style:
#2 Top resorts Hotel in Tulum
#5 Luxury Hotel in Tulum
#5 Green Hotel in Tulum
#5 Spa Hotel in Tulum
#13 Family Hotel in Tulum
#15 On the Beach Hotel in Tulum
#18 Romantic Hotel in Tulum
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Questions & Answers

Here's what travelers have asked, with answers from Dreams Tulum Resort & Spa staff and other travelers.
588 questions
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Manchester, United Kingdom
Glasgow, United Kingdom

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Questions? Get answers from Dreams Tulum Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do the preferred club. We asked for an ocean view room and it was on our reservation but did not get it. It was not a deal breaker.”
 of 5 bubbles 761billo, 2 days ago | Read review
“go for the Ocean view”
 of 5 bubbles 945KevinB945, 2 days ago | Read review
“Swim out suites offer privacy and larger bathrooms.”
 of 5 bubbles CanadianAndrew, 2 days ago | Read review
“Swim out rooms are awesome”
 of 5 bubbles kevinkN8049DM, 4 days ago | Read review
“ask for a room with day bed”
 of 5 bubbles danielfC3377ZV, 5 days ago | Read review
5 of 5
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