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Dreams Tulum Resort & Spa

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Carretera Chetumal Puerto Juarez Km. 236, Tulum 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$446
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Free cancellation until 11/12/21
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$446
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (7024)
Pool & Beach (1625)
Dining (505)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 197 hotels in Tulum
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Hidden among acres of tropical gardens and jungle along a sugary white sand beach, Dreams Tulum Resort & Spa is located just minutes from the ancient Mayan ruins and the trendy and bohemian town of Tulum. Dreams Tulum is a AAA Four Diamond award-winning resort, with all the benefits of Unlimited-Luxury® - where everything is included. Dreams Tulum’s magnificent Mexican colonial architecture blends tastefully with upscale contemporary design. All 432 guest rooms and suites offer a private and furnished terrace or balcony, marble bathrooms, daily refreshed mini-bar and room service. Dreams Tulum also offers a secluded adults-only section with quiet and romantic suites. Swim out suites are also available for direct access to a pool. The resort is not only beautiful on the utside, but also within. As the founders of the Tulum Foundation, this ecofriendly resort promotes education, culture and conservation. Through programs such as scholarships for employee’s children and supporting the preservation of the endangered sea turtle, Dreams Tulum makes a positive impact in its community. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. Guests can visit the on-site water sports center for snorkeling, diving, kayaking and more. Dreams Tulum guests also receive complimentary greens fees at the nearby Riviera Maya Golf Club. The Mayan-themed Explorer’s Club for Kids offers supervised fun for ages 3 – 12 with a brand-new state-of-the-art Water Park playground, including 6 waterslides, 2 buckets and an outdoor wet play area. For ages 13 – 17, there’s the Core Zone Teens club with video games and more. A stay at Dreams Tulum is not complete without experiencing the Dreams Spa by Pevonia®. Surrounded and inspired by nature and Mayan culture, guests can find rejuvenation through therapeutic spa treatments. Guests can make their own spa products from local plants and herbs at the Spa Pantry – then take it back to a jungle cabin for a relaxing treatment. Once completely relaxed and refreshed, there’s delicious, gourmet dining and unlimited top-shelf spirits, wine, beer and crafted cocktails. Taste the authenticity in the flavors of Mexico with a weekly street-food set-up in the Mexican Plaza all while being entertained with traditional dance, costume and song that showcase the country’s heritage. Plus, reservations and wristbands are never required, and room service is available at no extra cost. Every night at Dreams Tulum is full of activities, entertainment and fun. With food festivals, mariachi bands, and beach bars – guests can enjoy themselves until the sun comes up.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Patio
Table tennis
Waterslide
Board games / puzzles
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Mosquito net
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Dining area
Minibar
Flatscreen TV
Bathrobes
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
English, Spanish
7145Reviews1173Q+A100Room tips
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AmyRTX wrote a review Jun 14
Colleyville, Texas25 contributions26 helpful votes
The best thing was meeting Salvadore in the Preferred section. Once we found him, the trip greatly improved. Positives: Room was by the beach (we paid for ocean view but got a floor level room within walking distance of ocean - but not ocean view). Room was comfortable and clean. Lots of room for improvement: We did bring these things to management's attention (Karen in Concierge) but nothing changed for the rest of the week. 1) Lots of smoking around the pool (however, guests are required to sign a non-smoking disclosure when checking in) - staff allowed it and didn't enforce No-Smoking. People smoked cigars and even a hookah (glass) poolside! Not family friendly at all and dangerous to have glass next to the pool. 2) Food is ok but takes FOREVER! Everywhere we went there was a line...buffet would have lots of empty tables, but there would be a line out the door. Staff seems to move at a snails pace. Burgers poolside were cooked on a large griddle but the cook only knew how to cook one at a time. The buffet and Mexican restaurant are HOT! They really need to turn on the AC or get fans. 3) Most of the staff is not friendly. This is the first resort we've been to that the bartenders don't smile or make small talk with the customers. Unless you speak Spanish, then the bartenders serve you first and Spanish speaking-clientele get priority service. 4) The BEACH! One goes to a beach resort for....the beach! It's not accessible due to the mounds, literally, of seaweed all along the shore. One has to climb over the mounds of stinky, gnat and bug-infested seaweed to reach the ocean. The ocean is full of sharp rocks - big rocks. We're experienced beach travelers and brought our water shoes, the rocks penetrated those within our first few steps into the ocean. 5) Not Family Friendly: The pool did not have activities for the kids staying there...unless you have kids 6 yrs or younger. Then they go to kids-club, aka babysitting far away from everything. We prefer resorts that have family activities at the pool / beach throughout the day. This resort offered pool volleyball for 45 mins - once per day and even when asked to have more volleyball they refused. Nothing was offered to engage the kids 6yrs-18yrs. Do not take kids here....besides above comments, the guests were allowed to smoke poolside and play music from personal speakers even if there was inappropriate lyrics. There were lots of women in thong swimsuits (10 sizes too small) gyrating on the pool bar while blaring their non-family appropriate music. Between the smoke, gyrating and foul music allowed, my 9 & 12 yr olds didn't feel comfortable going to the swim-up bar for a drink. Again, multiple guests we spoke with, including us, brought these issues to management's attention and No action was taken to rectify.
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Date of stay: June 2021
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Sherie W wrote a review Jun 14
1 contribution
This was our second visit to Dreams Tulum. Post COVID things were different, fewer food choices and quality of food was not as good, but I believe that will improve with supply. The staff was excellent. We upgraded to prefer status and enjoyed the perks. Salvador was our butler and saw to our every need. the prefer beach bar tenders and waiters were excellent! We really enjoyed Mario and the complimentary catamaran trip. Love Dreams and Tulum!
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Date of stay: April 2021Trip type: Traveled as a couple
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Nikki C wrote a review Jun 14
1 contribution
My husband and I booked a 7 night honeymoon trip to Tulum, Mexico through a Southwest Vacation package. We are so happy we found Dreams Tulum Resort & Spa because we were treated like VIPs during our entire stay! We stayed in the Honeymoon Suite which was a large corner room on the top floor with pool and oceanfront views from wall to wall. There were 2 outdoor patio spaces, an indoor and outdoor jacuzzi, and fully stocked minibar all in our room. As part of the Honeymoon Package we received Preferred Club check-in and Concierge services with the following complimentary perks: breakfast in bed with mimosas, all-day cabana rental with champagne and chocolate covered strawberries, spa day with massages and facials, private beachfront dinner for 2, and access to private beach, bars, and restaurants. It was such an incredible value on top of the other all-inclusive aspects of the resort. Food was rather hit or miss, it really depended on what you ordered. Some dishes were exquisite with offerings like octopus, rabbit, and rack of lamb where others fell short such as overcooked salmon or inaccurate menu descriptions (ex. wedge potato instead of baked potato). El Patio, the Mexican restaurant, was our absolute favorite for breakfast, lunch, and dinner! They did not take reservations and due to COVID some restaurants were not open on certain days or open at all during our stay, which made it somewhat difficult to get a table if you didn't come at the right waves/rush of people. The servers worked very hard but I think could have benefited from other restaurants being open so they wouldn't be as burdened to turn tables over quickly. We had incredible service during our stay! Silverio was our server at El Patio and for our private dining experience and he went above and beyond to make us feel so special and celebrated on our honeymoon. He even arranged a special romantic table for us on our last day of the trip filled with rose petals and candles and offered some great conversation and service. We hope to return to Dreams Tulum and see him again! A few days into the trip, we decided to stick mostly to beer, wine, and champagne. The tropical cocktails were delicious, but overly sweet, and we often had to ask for double or triple the amount of alcohol because even the shots tasted watered down. Perhaps this is somewhat normal for an all-inclusive, but we wished we didn't have to worry about tampered alcohol. Overall it was a great value and experience!
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Review collected in partnership with this hotel
Date of stay: June 2021
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jemyers2021 wrote a review Jun 14
Flagstaff, Arizona1 contribution
The staff at Dreams Tulum went above and beyond to make our mother/daughter vacation a memorable one! From the personalized water bottle, door banner, private lunch and beach dinners, we were never at a loss for anything! Beach service at the Preferred Club day beds were amazing - Salvador was attentive, fun and amazingly creative! He made us feel like VIPs! Our Preferred Club Swim Out suite was the icing on the cake. It was wonderful to walk out of our room, directly into our pool to cool off after a warm day at the beach or after dinner. I would highly recommend!
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Date of stay: June 2021
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casyy1124 wrote a review Jun 14
1 contribution
The hotel looks nice, but the service makes it pretty bad. The food is limited and they take long to serve you. They run out of things frequently and the drink/food selection is very poor. Don’t expect to be treated well if you speak Spanish!
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Review collected in partnership with this hotel
Date of stay: June 2021
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PRICE RANGE
$155 - $461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams tulum hotel, dreams tulum riviera maya, dreams resort tulum, dreams tulum mexico, sunscape tulum, dreams resort spa tulum, dreams hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
432
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Frequently Asked Questions about Dreams Tulum Resort & Spa
Which popular attractions are close to Dreams Tulum Resort & Spa?
Nearby attractions include Tulum Archaeological Site (3.1 miles), Naná Rooftop Bar (4.4 miles), and Cenotes Sac Actun (4.2 miles).
What are some of the property amenities at Dreams Tulum Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Dreams Tulum Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Tulum Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Dreams Tulum Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Dreams Tulum Resort & Spa?
Conveniently located restaurants include Mezzanine Thai Restaurant & Bar, PaQuino Coffee Shop, and Casa María Pueblo Rooftop.
Are there opportunities to exercise at Dreams Tulum Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Dreams Tulum Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Tulum Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Tulum Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Dreams Tulum Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.