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Carretera Chetumal Puerto Juarez Km. 236, Tulum 77760 Mexico
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$347
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Traveler (7463)
Pool & Beach (2088)
Dining (596)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 224 hotels in Tulum
Location
4.2
Cleanliness
4.4
Service
4.4
Value
4.0
GreenLeaders Gold level
Hidden among acres of tropical gardens and jungle along a sugary white sand beach, Dreams Tulum Resort & Spa is located just minutes from the ancient Mayan ruins and the trendy and bohemian town of Tulum. Dreams Tulum is a AAA Four Diamond award-winning resort, with all the benefits of Unlimited-Luxury® - where everything is included. Dreams Tulum’s magnificent Mexican colonial architecture blends tastefully with upscale contemporary design. All 432 guest rooms and suites offer a private and furnished terrace or balcony, marble bathrooms, daily refreshed mini-bar and room service. Dreams Tulum also offers a secluded adults-only section with quiet and romantic suites. Swim out suites are also available for direct access to a pool. The resort is not only beautiful on the utside, but also within. As the founders of the Tulum Foundation, this ecofriendly resort promotes education, culture and conservation. Through programs such as scholarships for employee’s children and supporting the preservation of the endangered sea turtle, Dreams Tulum makes a positive impact in its community. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. Guests can visit the on-site water sports center for snorkeling, diving, kayaking and more. Dreams Tulum guests also receive complimentary greens fees at the nearby Riviera Maya Golf Club. The Mayan-themed Explorer’s Club for Kids offers supervised fun for ages 3 – 12 with a brand-new state-of-the-art Water Park playground, including 6 waterslides, 2 buckets and an outdoor wet play area. For ages 13 – 17, there’s the Core Zone Teens club with video games and more. A stay at Dreams Tulum is not complete without experiencing the Dreams Spa by Pevonia®. Surrounded and inspired by nature and Mayan culture, guests can find rejuvenation through therapeutic spa treatments. Guests can make their own spa products from local plants and herbs at the Spa Pantry – then take it back to a jungle cabin for a relaxing treatment. Once completely relaxed and refreshed, there’s delicious, gourmet dining and unlimited top-shelf spirits, wine, beer and crafted cocktails. Taste the authenticity in the flavors of Mexico with a weekly street-food set-up in the Mexican Plaza all while being entertained with traditional dance, costume and song that showcase the country’s heritage. Plus, reservations and wristbands are never required, and room service is available at no extra cost. Every night at Dreams Tulum is full of activities, entertainment and fun. With food festivals, mariachi bands, and beach bars – guests can enjoy themselves until the sun comes up.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Patio
Table tennis
Waterslide
Board games / puzzles
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Dining area
Minibar
Flatscreen TV
Bathrobes
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
7914Reviews1206Q+A100Room tips
Traveler rating
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Most Recent
Brittany wrote a review Yesterday
Houston, Texas2 contributions
Very disorganized. We purchased a private transfer to Dreams Tulum. We had to wait 45 minutes in the HEAT because they could not find our reservation. We called the hotel and customer service over 6 times and each time placed on hold with no one returning to the phone. I definitely recommend finding another service for transportation. The supervisor on duty outside was Ricardo. He was very rude and kept giving excuses for poor customer service. Dreams Tulum has been no help. I paid the hotel directly. However, they claim to not be able to assist with the transfer. We paid over $200 for this service through Dreams Tulum.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ALYCIA M wrote a review Aug 16
1 contribution
I just stayed at this hotel this past weekend for a wedding, and the hotel does not look like this at all. The kid's club is very far from the rest of the hotel. The food was horrible, our hotel room was disgusting, and no one came to clean it ever. The pool bar is so tiny and closes very early. They were very nasty, and you had to order drinks .in certain areas. We paid for a preferred club ocean view and had a building blocking it. Our bathtub had some nasty dirt. The only good thing was the Mexican restaurant, the short ribs, and the pig dish; the place by the pool had the best food. They tried to charge you 25 dollars for a bag of chips, 75 for Tylenol, 12 for a red bull.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: do not stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Safari576073 wrote a review Aug 16
1 contribution
This hotel is far from being a 5 star property. More of a 3 star hotel. We attended a wedding which was nice. We also felt that the resort was more of a prison than a hotel. The beach was full of seaweed. Food was OK.
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Review collected in partnership with this hotel
Date of stay: August 2022
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shelly H wrote a review Aug 15
2 contributions
The resort is old, maintenance is haphazard, check in was a nightmare. The World Cafe buffet is very poor quality especially when compared to other AMR resort (we've been to at least 6). The general staff was very nice.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dreams Tulum , Owner at Dreams Tulum Resort & Spa
Responded 3 days ago
Dear guest, Thank you for taking the time to share your experience with us. Is important for us to improve ourselves and create the best memories, that’s why we highly appreciate you feedback. We regret not having met your expectations, and reading these comments, which are not common among our guests, since our staff is highly trained, however we'll reinforce our standards. Regarding our food services, currently we have fully open our 7 restaurants, World Café breakfast, lunch and dinner buffet with internacional menus and twice a week a themed night; Portofino our Italian, Bordeaux The french, El Patio the Mexican, Seaside Grill Seafood and Steak, Gohan our Sushi Bar, Himitsu the pan-asian. All of them have the more higher standard and our staff is a 100% qualified and certified to ensure your taste expectations, however we are aware that not everybody have the same taste. Nevertheless we are open to receive your feedback with our waiter and chef or even the concierge to ensure your satisfaction on site. We hope you can give us a second chance to change your perspective, We are looking forward of having you once again, Receive warm regards from the paradise,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David Ciolek wrote a review Aug 13
2 contributions
Highly recommended! Perfect mix of paces from full service relaxation on the beach to fun all inclusive activities, engaging shows and live music night life. Wake up and take a luxury beach day with Salvador and Guadaloupe caring for your every need. Do aerobics with Ricky who pulls you in with his smile and especially high energy. At every turn you get a friendly Hola! and Buenos Dias! Welcome and smiles and help everywhere you go. Located very close to Tulum downtown so easy to reach by taxi (300-400 pesos) or the local Collectivo vans that pick you up on the highway for the more adventurous and frugal (30-40 pesos a person). Similar distance to high end shopping in Playa del Carmen. Sure, about 90 minute ride from airport, but local once you get there. Don’t miss Xel*Mar as an all day water paradise adventure.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: Preferred upgrade was worth the spend
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dreams Tulum , Owner at Dreams Tulum Resort & Spa
Responded 3 days ago
Dear Guest, Thank you for taking the time to share your experience with us. Is important for us to improve ourselves and create the best memories that’s why we highly appreciate you feedback. We are thrilled to hear that you enjoyed your stay, We will share your kind comments to our team, Our staff we will be happy to hear them, We want to thank you for giving us the opportunity to prove the quality of our service, We hope to see you once again at this your home Dreams Tulum Resort & Spa. We are looking forward of having you soon at our little slice of paradise, Receive warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JAC wrote a review Aug 12
1 contribution
Resort is very understaffed, top shelf drinks are nonexistent and even knowing how to make the most basic of cocktails is deeply challenging, food options are poor and really only one option for breakfast which is a sad buffet, lunch is either back to the buffet or one other place where you may or may not get your crappy food. Poolside service is only drinks, if someone actually shows up but most the time you are on your own - oh if you could find a towel for your lounger.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dreams Tulum , Owner at Dreams Tulum Resort & Spa
Responded 3 days ago
Dear guest, We appreciate your comments and feedback on your stay at our Resort. We regret not having met your expectations, and reading these comments, which are not common among our guests, since our staff is highly trained, however we'll reinforce our standards. We do encourage the guests to download the app AMR Collection at the phones so they can see the complete information of our restaurants and bars times and openings, as well to anticipate for the dress code and see the menu. Regarding our food services, currently we have fully open our 7 restaurants, World Café breakfast, lunch and dinner buffet with internacional menus and twice a week a themed night; Portofino our Italian, Bordeaux The french, El Patio the Mexican, Seaside Grill Seafood and Steak, Gohan our Sushi Bar, Himitsu the pan-asian. All of them have the more higher standard and our staff is a 100% qualified and certified to ensure your taste expectations, however we are aware that not everybody have the same taste. Nevertheless we are open to receive your feedback with our waiter and chef or even the concierge to ensure your satisfaction on site. Nevertheless rest assured that we will be passing them on to our management. We hope to be fortunate of having you once again at your home Dreams Tulum Resort & Spa. Receive warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DarioSchneider wrote a review Aug 11
1 contribution
We stayed at this hotel as a couple in August. From the start we noticed the extremely friendly and helpful staff. The entertainment team is very friendly and set up. Especially Ricky and Pablo are very committed. There are great activities like volleyball and water polo. There is very good internet connection throughout the hotel and on the beach. The beach is beautiful and very clean. The washed up seaweed is removed daily. In the evening we could even watch a sea turtle laying eggs and on the beach there are many marked spots with eggs in the sand, which you can watch hatching. Unfortunately, some photographers are a bit pushy and cannot accept a no. The many restaurants offer good variety. At breakfast there is a large buffet. We definetly recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dreams Tulum , Owner at Dreams Tulum Resort & Spa
Responded 6 days ago
Dear guest, Thank you for your visit and for taking the time to share your recent experience, Is important for us to improve ourselves, that's why we highly appreciate your kind comments, We are very happy to read you enjoyed your stay with us, and the staff contributed to make this memorable, We want to thank you for giving us the chance to prove the quality of the service, and for letting us to pamper you! Our staff will be glad to hear your comments, also your feedback is welcome in order, we will share to the correspondent areas. We hope to be fortunate of your visit again, Receive warm regards from the paradise,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jacs302 wrote a review Aug 11
1 contribution
Staff are not the best one and facilities need maintenance. Staff usually seems to be rude with guests and they answer that snacks are not available anymore. I had the meeting to know their preferred program and the sales guy was so rude cause I didn’t buy the program.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Romain1er wrote a review Aug 10
Paris, France12 contributions9 helpful votes
We had an amazing dinner thanks to Javier the waiter and the chef Humberto at Portofino restaurant. The best! The service was great, the food delicious!! A true travel to Italy!! Cannot wait to come back!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dsmith285 wrote a review Aug 10
1 contribution
I would definitely come back to this resort, but prefer to stay at the Secret's Resort. I really enjoyed my stay, but would like it to be a little upgraded with the food and more lighting. I was very afraid of the very large raccoons and to many mosquitoes.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$248 - $421 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams tulum hotel, dreams tulum riviera maya, dreams resort tulum, dreams tulum mexico, sunscape tulum, dreams resort spa tulum, dreams hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
432
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Frequently Asked Questions about Dreams Tulum Resort & Spa
Which popular attractions are close to Dreams Tulum Resort & Spa?
Nearby attractions include Tulum Archaeological Site (3.1 miles), Mystika Immersive (3.3 miles), and Naná Rooftop Bar (4.4 miles).
What are some of the property amenities at Dreams Tulum Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Dreams Tulum Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Tulum Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Dreams Tulum Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Dreams Tulum Resort & Spa?
Conveniently located restaurants include Tulum Cervecería Artesanal, Restaurante Estrada, and Ático Rooftop Bar & Lounge.
Are there opportunities to exercise at Dreams Tulum Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Dreams Tulum Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Tulum Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Tulum Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Dreams Tulum Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.