We loved the vibe of this place, people working at Dos Ceibas were very friendly and welcoming (the lady at the reception, Claudia and the other Italian girl(sorry, forgot her name) all so kind and helpful). Loved the Temazcal experience and the Cacao ceremony. Nice, clean and spacious room.
this hotel is heaven on earth. a private and great beach, great food and the best staff in the world. First of all - management - Orfe. She was always there for any of our questions and requests. Marcellino in the service - best man ;) the plants on the hotel are a big deal. Golden hands and lots of love here. We will be back!!!
We planned a trip with some friends to stay at this resort and decided to cancel months ago at the height of the omicron variant when cases were very high. I have yet to receive my refund for my room. The staff seems very disorganized and I guess they just pocketed my deposit which was a couple of hundred dollars. I hate to write a bad review but I just hope this doesn’t happen to anyone else.
We had an issue with our room and they really went out of their way to make up for the issue . Definitely recommend this place, the staff are great and the breakfast and shrimp tacos are amazing. Claudia was a great host and I will definitely recommend this place to my friends.
Best place in Tulum. Excellent service. Calm and easy without noisy music. Angel, Santiago, Abi, Cladia and Aicha gave the best service. The food is excellent. We come back next year for sure. 😍. . ..
I previously wrote a review for Dos Ceibas and we decided to go back this year since we had such an amazing time last year. I even decided to propose to my partner there! The room, food, and beach access were all perfect. I really cannot think of anything I would change about this property. It is like a home away from home. Before going, I was able to get in touch with one of the bartenders I met last year (Ivan Lopez). He went above and beyond this job title to help me plan the most epic marriage proposal. Not to mention, he is the best bartender and really loves getting to know hotel guests. I am also deeply grateful to José Majay who helped finalize the details for the proposal and helped me surprise my partner. Orphe and José Wilmir (who I remembered last year) also went above and beyond to make us feel welcome and made our stay at Dos Ceibas memorable. Thank you to the entire staff at Dos Ceibas for welcoming us back this year and for helping me plan an amazing wedding proposal!…
Our group didn’t stay at this hotel, but we were guests of the beach club two days in a row because it was that great! It’s a little off from the party/clubby beach clubs which we liked because we could generally relax and have a beach day. The staff and service was great and the food was even better. They have one of the lower minimums of guests, which is easily met with a drink and a meal. By far the best pina colada I’ve ever had!
We really enjoyed our stay. The hotel area is just amazing with a direct beach access. They have a cocktail bar as well. They served one of the best margaritas I‘ve ever had. Ivan the barkeeper was so nice and helpful. We can highly recommand this hotel.
Ivan is the BEST he is the best bartender and his drinks are nothing short of amazing. I also don’t want to leave the bar since he is so much fun and so engaging. Highly recommend coming to Dos Ciebas even just for Ivan!!
Ivan was amazing at the bar. Music was awesome for the 25th anniversary. We loved our experience at Dos Ceibas. I am so glad we came here for our celebration on Christmas this year. Thank you for everything!