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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
This hotel has a lot of potential. Would be better if they made it just for couples and had king sized beds only. The staff were a bit short with us and took no time to explain local spots nearby. The decor is kind of...More
Thank matthew m
Response from HotelLatinoTulum, Manager at Hotel LatinoResponded February 8, 2018
Dear guest,
We thank you for staying with us and for posting your personal feedback.
Your reservation included a room with queen bed, satellite TV, Air conditioning, private bathroom, fresh white linens, free WiFi, free purified water, coffee and herbal teas, a free map with...More
We arrived late at night and when we arrived the prices we were quoted on the phone were not correct, they had to add the taxes, so it ended costing more. No big deal we were really tired, next on the morning we woke up...More
Thank Jonathan R
Response from HotelLatinoTulum, Manager at Hotel LatinoResponded February 8, 2018
Dear guest,
We thank you for your short one night stay with us and for posting your feedback.
We did provide you with our last available room when you arrived late that night.
If you wanted a late check out the following morning, we would...More
We were in Hotel Latino and we really enjoyed our stay there. The manager and the staff was really friendly and helpful and the rooms were clean and comfortable, they offer free tea , water and coffee. The place is quite central located so that...More
Thank j0sefal0e
Response from HotelLatinoTulum, Manager at Hotel LatinoResponded January 18, 2018
Dear guest,
Many thanks for staying with us and for posting your excellent review. We hope you'll be back soon.
Best regards,
Gary
We came to Tulum for only one night. Hotel Latino was wonderful, the staff were very nice, the place is clean & the manager (a fellow Canadian) gave great information on places to go & how to get to them. Good value & great location....More
Thank RobynG178
Response from HotelLatinoTulum, Manager at Hotel LatinoResponded January 18, 2018
Dear guest,
Thank you for posting your excellent review of your stay. We enjoyed having you as our guest and hope you'll be back soon.
Happy travels,
Gary
My boyfriend and I took advantage of a last minute opportunity to take a trip to Tulum, Mexico for 10 days. We were in a position where we had to budget like we never have before. So upon booking our flights we were scouring sites...More
Thank Takemewithyoutravel
Response from HotelLatinoTulum, Manager at Hotel LatinoResponded July 17, 2017
Dear guest,
Thank you for your detailed comments. You had originally booked 9 nights with us, yet the following morning on just one short night with us, you decided you wanted to stay on the beach. We cancelled the remaining 8 nights free of charge...More
The hotel is located in the Tulum downtown , but far from the beach ( beach of Tulum far from the downtown and need a taxi ride , which takes about 10 minutes )