I am glad that I got to visit Mezzanine with my siblings and friends. Since we got there, we were received with a great vibe and a nice smile. The spot is beautiful and the beach views outstanding. The best part was eating my favorite dish: Chicken Pad Thai. I was not disappointed at all!! Delicious♡
Where do I even start! Picture perfect honeymoon! I don’t think I’ll ever be able to top this trip and our stay at the Mezzanine. We were truly made to feel like royalty. It was hands down the BEST experience I’ve ever had at a hotel!! The room (room 10!) was breathtakingly beautiful, with a gorgeous hot tub on a corner balcony that overlooked the ocean. We could see the sunrise from our bed and saw so many shooting stars at night while lounging in our hot tub with delicious margaritas! The room was incredibly clean! We were provided with hats, beach towels, and even a beach bag. The mini bar had every possible selection of drinks, and some extra stuff we loved as well :) The entire staff made us feel like family. So much positive energy around this hotel! We were welcomed with complimentary drinks and a beautifully written personalized note wishing us a happy honeymoon :) Shoutouts to Seima, Alejandra and Abdel for helping us with everything from booking taxis (Miguel is the man!), scheduling massages, recommending amazing day trips & restaurants, to even bringing our covid tests to our room! (which we needed 24 hours prior to returning to the states) Talk about convenience!! The food here is incredible!!! We ordered just about everything on every menu and each meal kept getting better and better. We even got breakfast delivered to our room almost every morning to eat on our balcony while listening to the waves :) Shoutout to Armando for making the best margaritas I’ve ever tasted! It was so convenient to be able to charge everything to our room and simply settle up at check out. The prices were incredibly reasonable for the quality of food and drinks! I honestly don’t think this trip could have been any more perfect :) The Mezzanine was easily the best hotel I’ve ever stayed at. We cannot wait to come back here! Thank you so much to everyone there for making our honeymoon the most amazing experience of our lives! Love always, Alex and Julia Camara…
David, Abdel, Alejandra and the staff we’re absolutely amazing the service was great. Service, cleanliness and staff were just great. I would definitely recommend this place to visit. I had a great birthday experience!
We had an amazing time at Mezzanine Tulum, I highly recommend this hotel if you are looking to unwind in a cozy romantic atmosphere. The service is "top notch" from the morning coffee service to the evening tea time turn down, all our expectations were met and exceeded. The restaurant offers tasty Thai cuisine, though we did not try the massage I am sure you will enjoy this service. Our room was beautiful with a vaulted ceiling and impeccable but simple design. Not sure how much more I can rave about this place. But do yourself a favor and visit Mezzanine Tulum.
My boyfriend and I stayed at the mezzanine during June of 2022 for our anniversary. The staff here is unmatched. The concierge team is absolutely wonderful, and helped us book transportation from and back to the airport, our massages, dinner reservations, coordinating the scooter rental (which i highly recommend doing as your mode of transportation because it’s perfect to get to the closer cenotes, the south “party” zone”, and the Pueblo part of the town Tulum) etc (and they can do all of this in advance via email so your trip is packed with plans)!! The room was simple and beautiful. The Thai food is sooo good, and they serve a wonderful breakfast as well. I will be recommending this place to anyone who will listen to me, and can’t wait to return myself! The beautiful thing about staying at a Colibri hotel (e.g. mezzanine, La zebra, mi amor) is that you have access to the amenities of all properties if you stay at one! We went and spent a few days at the beach of La Zebra, swam in Mi Amor’s pool while sipping on some margaritas, etc. If I could give these places 10 stars, I would!!…
We booked a birthday trip to Mezzanine in Tulum and have been very impressed with the service, food and facilities. We arrived tired after traveling and were greeted with a margarita. The room is simple and well done, with a fantastic view. We had a small meal at the restaurant for dinner and our server David was professional, knowledgeable, and made us a table-side desert drink called a Mayan Sacrifice which we really enjoyed. Angelica, the concierge, helped us weeks in advance with airport transportation, a couple of tours we wanted to take, and dinner reservations. Can’t say enough good things about our experience, and we will be back.
Wow! The most amazing and beautiful experience we have had while in Tulum! Our waiter, Ricardo, went above and beyond to make my fiancés birthday dinner a night we will never forget. Thank you Ricardo!
This place is the best!!!!! Best pad Thai I’ve had. The service was wonderful and we were able to feed the iguanas! We walked up from the beach and they were extremely welcoming and kind. Would definitely reccomend!
My husband and I just got back from our Honeymoon in Tulum. We had a beautiful sea view room, with a second story loft at The Mezzanine and we loved it! The restaurant is also amazing here. As beautiful as this property is, what really sets it apart from all the rest is the people who work here. Abdel and Alejandra, the concierges we worked with all week, were two are kindest people you’ll ever meet! Abdel greeted us our first day with 2 margaritas, a great tour of the property, and all kinds of helpful information about Tulum. We had a bottle of champagne, rose petals on the bed, and a card from the hotel to celebrate our honeymoon! Alejandra was so helpful, giving us lists of recommendations for the best things to see and do. She also gave us great restaurant suggestions, with authentic Mexican food, that won’t break the bank! Tulum can be very expensive if you don’t know where to go! Every server that took care of us at their restaurant was 10/10! Staying here also gives you access to their two sister hotels, Mi Amor and La Zebra. Both also beautiful properties with great service. (Shoutout to Elliot at La Zebra! You were so great to talk to). When it was time to checkout and go home, we both were sincerely sad to leave these people! It felt like home. They were more than staff, they were friends. It was the best hotel experience we’ve ever had. Thank you, Mezzanine!!…
Lovely Thai food with amazing ocean views and calm atmosphere. We had dinner here several times and really enjoyed the calm atmosphere with soft background music, nice staff and beautiful views. We joined a lively full moon event with tarot cards.