Just stayed at this beautiful resort as a family of four with two young boys. We stayed in the penthouse which provided lots of room. The breakfasts were awesome as was the communications through the day with WhatsApp, you could order drinks from the beach! The beach was- like the whole coast, hit by seaweed, but two guys were out there early every morning taking it up to do all they could. The staff were amazing, absolute pleasure to deal with. The hotel uses solar so you have time during the day of maybe 6 hours where you have no aircon but we going that if you close the windows the room stays quite cool. They also have a dog called Lobo who loves kids (and our kids loved Lobo) who would bring you coconuts to throw and he would chase them ;) We loved our stay.
Lovely stay at Suenos Tulem, located right on the beach with a beautiful pool. The grounds are exceptionally well landscaped, with fascinating lizards all around. Recommended for a stay with small children, you can have yummy breakfast, lunch and dinner with your toes in the sand and drinks/food all very reasonably priced compared to other establishments nearby. All staff are very friendly and helpful.
We enjoyed a relaxing, low-key week on this beach where it is increasingly difficult to find that quiet, relaxed vibe that made Tulum popular in the first place. The hotel is family run, and that shows in the genuine, friendly attitude of all who work here to do their best to make sure you enjoy your stay. The rooms and beds are charming (if I wanted beige I'd go to New York) and comfortable. The tropical garden is livingly tended. The expansive beach is sublime. You never feel crowded by other guests. The big added bonus here is the kitchen. The food was exactly what we wanted - simple, clean and healthy well prepared local food. Do yourself a favor and order a whole fish at least once during your stay. Yes, you have to plan ahead and tell them the day before, but it is fresh from the fisherman in the morning and prepared to order just for you. We did this three or four times. Another meal we had the best enchiladas we have ever had, followed another day by the best chicken mole followed by sublime stuffed chiles. We loved that the meals, served in the garden, were just for hotel guests. Dinner was relaxed and chill and we never felt we were on someone else's vacation. We were somewhat concerned about the fact that this is a "family" resort, but we found for the most part that during our visit the children here were traveling with engaged, responsible parents. They simply were not an issue. In a resort town that is increasingly defined by thumping house music, bad sushi and spring break-like partying, Suenos was a welcome retreat.…
It looks and feels like a tropical paradise at the resort. You can literally walk around the resort barefoot (buckets of water were provided by the room doors to dip your feet in, to not track sand in the room). The Mayan decor throughout the resort, and in the room was a nice touch. There was even a hammock in the room. The bed in the room was extremely comfortable, the room was really clean, & cleaned daily. There was no need to leave the resort with soothing music playing, the beach literally a few feet away, with hammocks & plenty of places to lay out on at the beach that was not crowded. They even had someone at the beach to ensure that other non-guest would not sit in the beach chairs. Sebastian and the entire staff provided the best customer service, and they were all very accommodating. I also appreciated the sunblock & mosquito sprays that were available in the open lobby for guest to use. The continental breakfast was really good, filling, and extremely fresh. It included freshly squeezed juice, yogurt with fresh fruit & granola that was made at the premises. Breakfast also included scrambled eggs, & croissants/breads. I mostly ate the chicken tacos which were good as well. I really enjoyed the fresh hot salsa that they provided with all my meals (I requested it & they always remembered to include it which I really appreciate it). They also made the best pina colada drinks. Sensation also provided great recommendations on a very good restaurant, & activities to do during our stay that were all very good options. I also took a yoga class that was offered there. Although, it was not on the beach but in a designated area on the premises, the waves from the beach could still be heard. It was a very peaceful experience. I highly recommend staying here, I definitely did not want to leave the relaxed paradise life I had there.…
My friends and I stayed at Suenos for 5 days and it was simply paradise on earth. I cannot recommend this hotel enough - the staff goes out of their way to make you feel welcome and well taken care of. Our room was clean, comfortable and cool (despite no air conditioning at night!). The complimentary breakfast is healthy and a delicious start to each day. The beach is clean, private, quiet and relaxing, and a short walk to the busier beach clubs. The ocean is simply divine and any seaweed is meticulously cleared by staff which is so appreciated! There are also gorgeous sunrises every morning to enjoy in the cabanas. The service was excellent - special shout out to Cecelio who made the tastiest drinks and remembered our preferences! We especially loved enjoying a drink by the fire. Sebastian showed us a secret place to see the most breathtaking sunset. This is the perfect place that feels relaxing, safe and accommodating, and of course the perfect place to play coconut fetch with Lobo (the resident dog). Do yourself a favour and stay here!…
We stepped through the entrance and never walked back out for an entire week. This is a place that dreams are made of. The rooms, somewhat spare, but delightful. Immaculate grounds, lush with glorious palm trees and plenty of room for everyone on the beach. Wonderful service by Ivan and Cecilio from morning until night. Coffee to cocktails. Really delicious food coming out of the kitchen. Be sure to order the whole fish in advance! It is really well done. Smoothies and frozen cocktails made with fresh fruit. Perfect while relaxing in the sun. There is so much to do in Tulum from the ruins to cenotes to sweat huts. Maybe another time. For this vacation it was sunrise swims and nothing further than long, long walks on the beach.
Suenos Tulum is a perfect spot. We spent 5 nights there with our family of four. It is small but does not feel exclusive. It is beautiful and you feel immediately at peace and at home when you enter it. The staff especially Cecilio and Sebastian are kind, warm and helpful. There are numerous lovely places to sit and relax, and the beds are tremendously comfortable. The complimentary breakfast is healthful and delicious. We wished we could stay forever. It’s a great value for everything you experience there, and is also a true eco resort. Thank you Suenos family! We will be back!
I had one of my best vacation experiences at Sueños in Tulum. The location is ideal, quiet and tucked away yet accesible., though we ended up spending most of our time on the hotel grounds as it was so beautiful! The rooms are perfect, lots of charm, and super comfortable beds. The ambiance on the property is a dream and the staff are attentive and warm. Lots of space to relax and unplug. This is family owned boutique hotel, and one of the first in the area, and Sebastian the GM made us feel at home. There are lots of little touches you will not find at a larger resort. We cannot wait to come back soon and visit Sueños again, I am already planning my next trip!
Our experience At this hotel was excellent! Not one complaint. The staff is extremely friendly, beyond helpful and attentive. The food was great! Everything was well maintained and clean. I loved the natural authentic Mexican décor. I plan to stay here here again in June with friends for my birthday... and I rarely stay at the same hotel more than once, so this says a lot about Suenos!
Best beach lounge area of anywhere in Tulum; really nice people who make an effort to learn your name; excellent morning yoga class in gorgeous studio; included breakfast is off the hook delicious and can take you to dinner; and the evening fire!! Not much to criticize here. Beautiful place and we had a great time.