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Kore Tulum Retreat and Spa Resort

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Kore Tulum Retreat and Spa Resort
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1,126 Reviews from our TripAdvisor Community

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Showing 852: English reviews
santa rosa beach
Reviewed 2 days ago NEW

Hotel setting is beautiful, but condition is not good, very tired rooms bad smell, rooms are dark with many bulbs out, food was horrible, we were not expecting much, but what we did sample was not edible. Pool too cold to swim in, no beach, but rocky shoreline is nice. Pros.. quiet, decent location Cons.. FOOD, hotel condition

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1Thank Scott C
Chicago, Illinois
Reviewed 2 days ago NEW

This place is average at best. With the exception of the bell staff, maids and bartenders, the front desk was rude and upcharged wifi at an ALL INCLUSIVE. Beautiful property, but having stayed at numerous Tulum hotels, this was my least favorite experience. Checked in for one night and immediately wanted to leave. O' Tulum, Mi Amor, much much better...

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Helpful?
Thank stmg399
San Francisco
Reviewed 3 days ago NEW

This is a "resort" property and a safe option if that's your preference. Rooms are tidy, with AC and electric, water pressure and hot water are spotty and disappointing. There's a nice pool and daybeds but don't expect service in these areas, no one ever came around to check on us or offer anything. The food was average, after our...

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Helpful?
Thank Alohagm
Murrieta
Reviewed 4 days ago NEW

The property itself has everything to be 5 star but lacked proper maintenance and staff training. Jacuzzi in room didn't work, 4 jacuzzi on property didn't work, waitress lack training. Spa was missing toilet paper on the two only bathrooms and hand soap in the two sinks/counter. Got charged $5 for loosing one room key regardless of the fact that...

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Thank Mglluvsun
Reviewed 4 days ago NEWvia mobile

Let me start by saying that this is not your typical all inclusive resort with a 1000+ rooms and a dozen animation teams with a party atmosphere. It is exactly what it says it is, a tranquil spa resort. My wife and I stayed there between the 10-17th of January and this was one of those trips where we did...

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6Thank Fahad A
California
Reviewed 5 days ago NEW

Hotel needs updated and staff needs to know English better. Also the bars were lacking better alcohol, little choices and low quality. Came from another hotel on the beach for $100.00 a night less and their bars where blew away the bars at this resort

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1Thank thomassG7613LZ
Toronto
Reviewed 5 days ago NEW

My boyfriend and I enjoyed our stay at Kore. The hotel staff are very friendly and helpful. Food is always available to us but the taste/flavour need improvements. The resort was very well kept and clean. We were really impressed. Resort is very quiet, just what we wanted. House keeping was excellent as well. Resort does not have a beach...

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Thank sammsin
Saint Louis, Missouri
Reviewed 6 days ago NEW

Our room was enormous and very clean and comfortable. More than adequate storage. We had a garden view which was lovely. I normally have to have ocean view but we could hear the breeze and ocean anyway which is what I need when I'm in bed! Bathroom is fantastic. Food is OK, pretty much the same thing every day. Bring...

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2Thank krfleet
Nueva York
Reviewed 6 days ago NEW

People were so unhelpful and just awful service, had to wait all the time and they wouldn't even help me get a wifi password that I had already paid for, and they asked if i could wait til monday for service person to come and "fix" the internet and this was on a saturday. It was kind of a joke

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Helpful?
Thank 229leob
memo p, Gerente at Kore Tulum Retreat and Spa Resort, responded to this review

Dear 229leob: We are truly sorry of your perception of our services, in which ones we always put our best effort, Some times, services offered inside, depends from out sources like in this particular case, internet, however, I have made an investigation and you were helped to fix this issue. We wish you a great 2017! Sincerely Guillermo Padilla Operations...

Milano Italia
Reviewed 6 days ago NEW

I paid a piece of cake for a huge and fully equipped suite. H24 free of charge room service is definitely a blast, even though the menu list doesn't have a great variety of food. No access to the sea.

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Helpful?
Thank alessandrogiusep2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Kore Tulum Retreat and Spa Resort is a temple of health and beauty devoted to the fine art of indulge and relax our guests. Located in the Paradise of Tulum. Only 90 minutes away from Cancun International Airport. Is the perfect place to enjoy an extraordinary Wellness Holistic Experience where you will find the right balance for mind, body and soul. ... more   less 

Additional Information about Kore Tulum Retreat and Spa Resort

Address: Carr.Tulum Boca Paila Km 3.8 Lote 48 | Carretera Federal Playa - Tulum, Tulum 77789, Mexico (Formerly Zenserenity Wellness Resort Tulum)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $244 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kore Tulum Retreat and Spa Resort 4.5*
Number of rooms: 94
Reservation Options:
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Hotel Style:
#4 Top resorts Hotel in Tulum
#7 Luxury Hotel in Tulum
#10 Spa Hotel in Tulum
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Questions & Answers

Here's what travelers have asked, with answers from Kore Tulum Retreat and Spa Resort staff and other travelers.
85 questions
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Questions? Get answers from Kore Tulum Retreat and Spa Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Depending on the price difference, I would advise an ocean view room.”
 of 5 bubbles 693hunterv, 2 weeks ago | Read review
“All rooms are great !”
 of 5 bubbles deanbQ8240RA, Dec 14, 2016 | Read review
“all of them are beautiful”
 of 5 bubbles magicvacation, Dec 1, 2016 | Read review
“Rooms were all quiet and all include balconies. Look for one with a jacuzzi for a bit more fun!”
 of 5 bubbles taylord1910, Oct 24, 2016 | Read review
“Very relaxing hotel, close to Tulum ruins and town”
 of 5 bubbles Arlette429, Oct 18, 2016 | Read review
5 of 5
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