Kore Tulum Retreat and Spa Resort
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Carretera Tulum-Boca Paila KM 3.8 Carretera Federal Playa, Tulum 77789 Mexico
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About
#73 of 195 hotels in Tulum
Location
Cleanliness
Service
Value
Travelers' Choice
Kore Tulum Retreat and Spa Resort is a temple of health and beauty devoted to the fine art of indulge and relax our guests. Located in the Paradise of Tulum. Only 90 minutes away from Cancun International Airport. Is the perfect place to enjoy an extraordinary Wellness Holistic Experience where you will find the right balance for mind, body and soul.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Banquet room
Parking
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
Spanish
Location
Full view
36Car recommended
Grade: 36 out of 100
21Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Carretera Tulum-Boca Paila KM 3.8 Carretera Federal Playa, Tulum 77789 Mexico
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2147Reviews201Q+A100Room tips
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I have not been to many all-inclusive resorts but I received more "bang for my buck" at other places compared to this one. Free Wi-Fi is only available in the lobby, and if you want it in your room you have to pay a daily rate of $18USD. There are 2 places on site to get food and they close at 10:30pm after that you can't really get anything to eat on site. We had water leaking from the ceiling in our bathroom and we called it in around 5:45am they asked if we wanted someone to come at that moment or wait until later. We ended up putting the ice bucket to catch the water until they arrived around 8:00am. The reason I rate it 3 stars is because it was not all bad. We went for a wedding and the wedding was beautiful. The premises was generally clean. The staff was super nice and otherwise attentive especially staff such as Rene, Janet, and Julian. I had a great massage at the spa and there was access to the jacuzzi and sauna which was nice. I spent most days by the pool or in the pool. Drink, water, and food was unlimited. I don't tend to have high expectations of resort food. The food here was ok some days and good other days. Once I found what I liked I stuck to getting the same things. I don't think I would go back but it was not all terrible.…
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Room Tip: Villa 1 was closer to the lobby, pool, restaurant, and spa
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1 Helpful vote
Helpful
I was really excited to visit Kore to celebrate my friend's wedding. I initially got a room for myself but had a friend join me. I asked to add her name via email prior to heading to Tulum, and they told me I could make no changes whatsoever...so I said okay... We get to the hotel, and again I'm with my friend and because its an all inclusive hotel she would need to pay an extra fee to have access. We were totally fine with it but they gave us such a nasty attitude as if we were an inconvenience. We get to our room, and it smells like sewage. We slept in the room the first night thinking it was everyone's room due to the seaweed and such but everyone else's room we visited smelled just fine. We had to beg to get placed in another room, and that room had luke warm water. The staff overall was rude and unwelcoming. The servers however were very sweet - though I think a lot of them were overwhelmed. As a hotel guest, we shouldn't be able to tell. So, while I love to support everyone's livelihood - this hotel was pretty terrible and I wouldn't return.…
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: Don't stay here unless everything else is unavailable.
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Helpful
+1
From the moment we walked into the lobby of Kore, the ambience said everything we wanted it to. Warm and relaxing. Our flight was delayed, so instead of 5p, we arrived at 930p or so. The wife was hangry and was only interested in if the food was still being served. I’ll start there. Since it’s all inclusive food is always a concern. For each of the 5 days breakfast was 5/5 and lunch was also 5/5. Dinner, I’ll give it 4/5 only because some of the nights we didn’t particularly like what they were serving (Oriental which should have said Asian Cuisine) and for what it’s worth, the Mexican Dinner night we passed on too. Drinks were great. They kept the margaritas, and shots of tequila and mezcal coming lol. Now on to the room. The decor was kinda dated, and the curtains and lampshades probably should have been changed years ago. Nevertheless the room was clean and cozy, except for the ants. They sprayed, but couldn’t complain too much because Tulum is mostly jungle. After the first night. I saw maybe one more ant. At any rate, it was enough that the wife did not want to use the in-room jacuzzi at all. By the way, no carpet in the room, all tile, and before I forget, the flat screen TV was probably circa USA ~15+ year old. The next item I was anxious to find out about was the toilet and shower in the bathroom. Was satisfied with both. The shower featured an overhead rain shower head, it probably should be upgraded or replaced but it worked. Also we did notice the water was increasingly more hotter as we moved from the weekend to the week days (we stayed fri-wed) I guess there were less people. Toilet worked fine with paper, just couldn’t flush wads of it. Overall we were treated kindly and everyone was very friendly. The service was impeccable and can’t think of getting bad service at any point during our stay. The property was well kept all things considered, with the exception of all the seaweed. Apparently May-October it washes ashore, but global warming has made it severely worse. If you didn’t know there’s no beach that you can use from the property it’s all rocks, but lounging in the cabana with the ocean feet away is still pure bliss. My only issue, and it’s only because I’m sensitive to it. While we were there, there were lots of African/ black people at the resort. However, while I was following the resort’s Instagram Page and looking at their live postings, all the posts were of white appearing people. I commented on their stories and only mentioned that other people were at the resort and that others who are/were thinking of visiting would love to see people who look like them, and that inclusivity matters. They never responded, but I noticed on our last two nights there, they were featuring some black folk on their IG stories. I smiled. Again, everyone at the resort partied together. The pool was live, and looked like the United Nations, and I thought their social media should reflect that. Ok, enough. The resort was amazing, and we will return. Only recommendation is keep cash for taxis, or get a rental from Cancun. The beach is not even a mile away to the north, and if you want a bicycle, get up early.…
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: Cash/Pesos for Taxis. Get up early to check out bicycle from front desk. And tip, they provide...
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Helpful
Came here with my girlfriend and another couple and had an absolute blast! Sergio Cach May was absolutely the best bartender I’ve had and made the trip just that much better. He was just as excited to see us as we were to see him every night, making us feel extremely welcomed! Ricky was also a lot of fun for day activities and having fun at the resort! Resort has an awesome view for good reason. Can’t leave out that the food and drinks were exceptional. Would highly recommend this place!
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: Parking easily available on site behind large gate
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Helpful
I highly recommend this resort. I went with my girlfriend and had an amazing time. Although the weather wasn’t ideal when we arrived, it gradually got better. Everything from the service, the nature focued ambience, the pool, the spa, the all inclusive meals and drinks made for an espectacular experience. I’m gonna remember all the hard working staff, from Flavio, Julian, Eliseo, Jorge, Lucia, Jose, Sergio and especially Filo! Love you guys and can’t wait to be back again!!
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: Please tip staff generously, they work super hard!!
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Helpful
PRICE RANGE
$161 - $511 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Zenserenity Wellness Resort Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
94
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Claim Your Listing Frequently Asked Questions about Kore Tulum Retreat and Spa Resort
Which popular attractions are close to Kore Tulum Retreat and Spa Resort?
Nearby attractions include Hilo Rojo Tulum (0.3 miles).
What are some of the property amenities at Kore Tulum Retreat and Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Kore Tulum Retreat and Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kore Tulum Retreat and Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Kore Tulum Retreat and Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Kore Tulum Retreat and Spa Resort?
Conveniently located restaurants include Casa Maria, Mi Amor Restaurant, and Potheads.
Are there opportunities to exercise at Kore Tulum Retreat and Spa Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Kore Tulum Retreat and Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Kore Tulum Retreat and Spa Resort have any great views?
Yes, guests often enjoy the ocean view available here.