My first time in tulum with my best friend and it was amazing. The service was so good. Javier made us the best drinks. Can’t wait to come back soon. Our room was beautiful. The sushi on Monday was sooo good.
This was my first experience with an all inclusive resort and now that I've been so spoiled by the Kore I don't know how I'm ever going to stay in a regular hotel again. The best thing by far was the staff. They were so sweet and polite and helpful. Anything we asked for they brought and with a smile on their face, like hot sauce for the table, drink after drink after drink, dish after dish of food. They even let us practice our Spanish with them. Great people for sure. My room was clean, pillows and bed incredibly soft and comfortable. The food was delicious and they were soooo generous with it. Even AFTER we checked out, they gave us a voucher to eat lunch while we waited for our airport shuttle. I mean come on! That's hospitality!
This hotel was booked for for a January 2022 trip, however due to the rise of COVID cases in December/January due to Omnicron, we decided to cancel. I canceled within the timeframe of the hotels posted timeframe. We have been given the run around, transferred to accounting multiple times, was told to speak with Flavio Gonzales or Victor, no one ever answers the phone. We have spoken with Noria in reservations multiple times verbally and via email to no avail. Its May and there is still no refund.
A 2 hour drive to get their from Cancun but worth it. This is a smaller resort, adults only, and was all inclusive. Very good food and drinks. The staff was supper friendly especially Noemi and Jesus. There is no beach access on site but there is one close by. the Wifi was only real issue but we could go to the lobby to access.
This was a great place to spend a well needed holiday after so much going on in our lives and after the difficulties of covid The transfer was about 2 hours from Cancun and was delayed 40 minutes but the driver was friendly Our welcome was nice and the staff were always helpful
Me and a friend just returned from a 4 nights, 5 days stay at this resort. To say that our stay was disappointing is to an understatement! Let me start by saying that I am a well-traveled individual and had chosen to stay at Kore based on reviews/photos posted. The resort is advertised as a "4-star" resort, after my stay I would give it 2.5 stars at best! Below is a list of unsatisfactory incidents that happened. - carts passing by with loud noise throughout the late evening into the morning - workers banging on the door next to my room, causing me and my guest to wake up in panics - Dirty room condition (pictures to prove the door knobs, shower door, in room jacuzzi, windows etc) - Poor food quality and room service response (rude after we ordered wine, questioning "didn't you JUST ordered"?) - Gaps between patio doors causing mosquitos to enter room - Racoons throughout the property, came so close to one which made us run away from taking pictures - shower handle on the inside broken, causing one to open from atop the door - mis-leading information in regards to bar locations, COVID antigen test went from $35 (listed on email) to $40 and requesting only CASH…
My boyfriend and I recently stayed here for four nights and it was a tremendous experience. The staff are so welcoming, helpful and lovely. Our room was spacious and clean. The food was amazing and the facilities were great!! I honestly couldn’t speak more highly of a hotel. It’s in a great location too, not too far from a lot of the famous restaurants/bars. Thank you Kore for a wonderful stay! I would recommend this hotel to anyone considering.
We booked this hotel for 4 nights to stay Oct 2021 and were told it was refundable. We had to cancel our trip in Sept 2021 giving the hotel a month notice. We were told it would take 4 months for a refund. Almost 7 months later and still no refund ($1178.00). We have been told numerous times our refund will be handled soon and have been given this email address for more information, firstname.lastname@example.org, they never respond. If you want to book a resort that offers refunds, DO NOT CHOOSE KORE TULUM!!!
Hidden away from the chaos of Tulum, a chilled, beautifully kept, adult only oasis! Good value as well. Good location near the old ruins and plentiful beach clubs. Some negative points: $18 a day for wi-fi ( free in reception)! Real shame they feel the need to charge so much for something that's free. Also $35 for a bottle of wine in your room in an all inclusive resort? Ice cream 3 times in 10 days and a real lack of salad, vegetarian and absence of vegan food. The biggest drawback's for beach lovers...there isn't one, despite advertising one! Also no nightly entertainment which was implied. The excursions are so expensive hardly anyone bothers! Some things may be seasonal but when we went there was only one restaurant, not 3, no outdoor bar when the pool bar closes at 6pm which is a shame. The complimentary bicycles are in poor condition and they don't even have a spanner to adjust seat height! Overall, if you need a smart, chilled escape at a good price, it's perfect for that. For me, Mexico is a one off and I'll be heading to places that don't charge $25 for a one mile cab journey, $200 a day for a quad bike, £6 for a small beer and have beaches clear of tons of seaweed with sea you can actually swim in!…
Booked a birthday trip here with Heart Set On Travel travel agency and everyone was very accomodating to our group. Rooms are huge and luxurious, food is amazing, and views are outstanding. Only downside is no beach but other than that this resort is 5 star!