Kore Tulum Retreat and Spa Resort
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Carretera Tulum-Boca Paila Km 3.8 Lote 48 Carretera Federal Playa - Tulum, Tulum 77789 Mexico
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About
#68 of 171 hotels in Tulum
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Travelers' Choice
Kore Tulum Retreat and Spa Resort is a temple of health and beauty devoted to the fine art of indulge and relax our guests. Located in the Paradise of Tulum. Only 90 minutes away from Cancun International Airport. Is the perfect place to enjoy an extraordinary Wellness Holistic Experience where you will find the right balance for mind, body and soul.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Banquet room
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Concierge
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
Spanish
Location
Full view
Contact
Carretera Tulum-Boca Paila Km 3.8 Lote 48 Carretera Federal Playa - Tulum, Tulum 77789 Mexico
Name/address in local language
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2,098Reviews194Q+A100Room tips
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Popular mentions
The location is in the heart of Tulum and easy access to all of the tourist sites and down town Tulum. The only downside to this hotel is the lack of beach access although it is a short bicycle ride or walk to the public beach. If you do stay at this hotel please please visit Sergio, Liz, Jorge,Bersain, and Noemi at any of the hotel bars or restaurant. They are amazing at their jobs and extremely accommodating to any of your alcohol tastebud demands! If we could hire Sergio as our personal bartender at home we would! -Chris C from California
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
We booked this property because it came up as a 5-star hotel in Tulum - but was definitely not a 5-star hotel. First, it looks like the hotel is on the beach, but you can't swim at the hotel in the ocean. It's surrounded by rocks, so the closest you can get to the water is in a cabana on the sand -- we didn't come to Mexico to not swim in the ocean! Second thing is the wifi is NOT included and is an additional $18/day for two devices - so if you're planning on doing any work while you're there, plan to spend a lot on wifi which really should be free. Third - if you are planning on having more than two people in the room, they will charge you an additional $120/day per person since it's all inclusive. We had three people with us, and it didn't seem like it was worth $120/day unless the resort was amazing. The rooms aren't that bad but they're definitely on the older side and was immediately bitten by mosquitos upon entering the room. As we quickly realized we were not going to enjoy our stay at Kore during the week, we went to get some dinner while we looked for other hotels to move to in Tulum. The food was honestly a disgrace - when I come to Mexico I would hope they could at least have Mexican food options on the menu. The best they had was chips and guacamole, which was literally from a bag - definitely not even fresh avocado. They were serving Italian food for some reason, and we got a salad with wilted lettuce, weird grey chicken, and some stale garlic bread. This solidified the choice we made to leave the resort and stay somewhere else in Tulum - would definitely not recommend this hotel to anyone who wants a true Tulum experience. If you're staying in Tulum you shouldn't be doing an all-inclusive resort - you can go to Rivera Maya or Cancun for that. Stay at a local place and enjoy the food and beach of Tulum instead of staying at this sad resort.…
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Date of stay: October 2020
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Location
Service
1 Helpful vote
Helpful
We usually book at Iberostar but this time I convinced my fiance to try a new resort because we needed a new experience. I wanted more culture less touristy. I am Guatemalan myself and speak fluent spanish so I was ready to go somewhere that offered more of Mexico. We were between Occidental Xcaret or Kore Tulum. Kore Tulum offered a better deal so we chose that one and booked for 5 days 4 nights. Let me say that when we neared the time of travel we heard about a hurricane hitting the week before our trip. My thoughts were hopefully everyone is ok and I hope its out of the way and we get nice weather. Well the forecast said we were getting rain the whole time we were there with one nice day. Then it said there was a hurricane passing not close to us. When we land and are taken to the resort is when it got real and they told us the hurricane changed its path and was coming our way. A cop told our driver we were getting sent home, the hotel is closing down, and evacuating the area. We had to turn around, go back to the airport, and book a trip back home. The whole area around the resort was closing down and they were evacuating. Luckily our driver asked the cop if he could go to the resort and findout what to do with us. As he did the person at the gate said the resort was staying open and still checking who already booked in. Lord was I happy, weirdly excited to experience my first actual hurricane, and glad that the resort was fortified for something like this. We were checked in had to stay in our rooms all night. They brought food to our rooms. I honestly felt like they did everything right and made us all feel safe in such a scary situation. I got to watch from my back patio the storm before it got really bad. Mother nature is a beautiful thing! Our power went out, water was out, and the restaurants were closed the following day at the resort up until lunch and dinner. We got power back on later that morning and water was back on too but it wasnt till the next day we got warm water. My fiance and I are easily pleased. We don't complain when things don't work due to certain situations and we figure a solutin. The staff is extremely welcoming and cater to your needs especially during and after the hurricane. They are hard working and extremely brave! One worker in perticular we grew fond of and that was Bersain Hernandez. He was extremely attentive. Any questions we had on what was around our resort he had answers for, our drinks would run low he was already out with the next round, extremely knowledgeable of his surroundings and area. Very kind and welcoming and made us feel comfortable instantly! Every worker was amazing and I wish I could give them all a shoutout. Our room was amazing. The food is really good I was definitely impressed with the selection they had. Only one restaurant was fully operational due to covid. Temperature checks were performed at breakfast, lunch, and dinner. When you checked in aswell. What made my experience much more exciting was the storm we got to catch on the 3rd night with the ocean waves thrashing in, the bicycles you can checkout to ride into the city, getting to try the local restaurants and ice cream. Grocery store wasn't so far from you, its biking distance. My experience here was one of my favorites and we have traveled outside of the country twice a year for the last 2 years thats 3 trips to mexico and one to Jamaica. I have to say this resort is one of my favorites and I can not wait to come back around this same time again next year! Thank you Kore Tulum for an amazing vacation with my Fiance ❤.…
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
The hotel is awesome. Since the minute we got here our service has been wonderful. The views and the vibes are just perfect. The food/service is very good. Specifically around dinner time, our server named Balam, literally took care of us since the second we got here. We were never out of drinks or food and he was always very helpful! My girlfriend and I have a special place in our heart for him for making our trip just that much better. Also there is so many activities so close by.
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
This all inclusive resort is beautiful! The room is huge and has a jacuzzi inside. There is one restaurant but they change the menu every night which is so cool. The staff is the most welcoming but Balam has made our stay amazing! He is so attentive and we have such a great interaction every time he takes care of us. He’s made our stay so much better.
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Date of stay: October 2020Trip type: Traveled as a couple
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PRICE RANGE
$161 - $511 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Zenserenity Wellness Resort Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
94
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Claim Your Listing Frequently Asked Questions about Kore Tulum Retreat and Spa Resort
Which popular attractions are close to Kore Tulum Retreat and Spa Resort?
Nearby attractions include Iklab (0.6 miles) and Hilo Rojo Tulum (0.3 miles).
What are some of the property amenities at Kore Tulum Retreat and Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Kore Tulum Retreat and Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kore Tulum Retreat and Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Kore Tulum Retreat and Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Kore Tulum Retreat and Spa Resort?
Conveniently located restaurants include Casa Maria, Tunich, and Mi Amor Restaurant.
Are there opportunities to exercise at Kore Tulum Retreat and Spa Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Kore Tulum Retreat and Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Kore Tulum Retreat and Spa Resort have any great views?
Yes, guests often enjoy the ocean view available here.