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Ana y Jose Hotel & Spa

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Carretera Tulum Boca Paila Km 7, Tulum 77780 Mexico
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Traveler (561)
Room & Suite (248)
Pool & Beach (170)

About

#47 of 173 hotels in Tulum
Location
Cleanliness
Service
Value
Travelers' Choice
Ana y José Hotel & Spa The most emblematic piece of Tulum With breathtaking beaches and premium services, we have been captivating guests from all over the world for 38 years. We are the most emblematic piece of Tulum and the perfect getaway in the Mexican Caribbean. Your dream vacations are here, visit us and experience #TheGoodLife.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Diving
Airport transportation
Business Center with Internet Access
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast in the room
Snack bar
Special diet menus
Snorkeling
Windsurfing
Fishing
Car hire
Spa
Full body massage
Head massage
Massage
Solarium
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Minibar
Refrigerator
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, Spanish

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
26Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
Carretera Tulum Boca Paila Km 7, Tulum 77780 Mexico
Name/address in local language
Getting there
Cancun Airport72 miSee all flights
Aerodromo de Playa Del Carmen40 miSee all flights
See all nearby hotels
818Reviews47Q+A82Room tips
Traveler rating
  • 492
  • 171
  • 54
  • 50
  • 51
Time of year
Traveler type
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Popular mentions
Rebecca M wrote a review Nov 2020
141 contributions22 helpful votes
We stayed for 5 days and loved almost everything. The staff was amazing as were the spa services. The location on the beach was beautiful. The dinner menu was not the best but we enjoyed lunch, breakfast and the drinks.
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Date of stay: November 2020Trip type: Traveled as a couple
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Victoria Vargas wrote a review Nov 2020
1 contribution
My husband and I came to Tulum and stayed at Ana y Jose for a week and we have absolutely no regrets! Their food is nothing short of amazing and we had great service thanks to Eymard and Andres! Can’t wait to come back!
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Date of stay: November 2020Trip type: Traveled as a couple
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YlianaK wrote a review Oct 2020
1 contribution
I can’t emphasize enough just how spectacular the staff at Ana Y Jose were. They take service and hospitality to another level. From the bellhop, to the valet, to the reception staff to the restaurant staff - they were all top notch! Made us feel well taken care of and pampered. The place is very clean and scenic. A hurricane hit the last night we were there and the staff worked overtime to ensure we had every need and meal taken care of. A big thank you to all the staff who treated us so well including Jorge, Paulina, Evodio, Miguel, William, Nefta, Jesus, Carlos and Johanna. Thanks to you we had an amazing experience visiting Tulum for our baby moon!
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 3 weeks ago
We are very happy you enjoyed your stay with us and that our staff helped you in everything you needed. It's an inspiration for us to keep working with love for all of our guests. Thank you very much for choosing us, we cannot wait to have you back again.
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Experience798310 wrote a review Oct 2020
1 contribution
The room we had was just fine. The service from the staff was good as well. The food was nothing to brag about although Taboo, just next door has fantastic food. The drinks seemed a bit weak and the wine pours are pretty small. They do charge for everything. There are Nespresso machines in the room, but you have to pay. There is one bottled water and if you want any more they are $7 each. We had booked and paid for 5 nights and unfortunately we had to leave on the last night due to the incomming hurricane. The hotel was closing. We tried contacting them the next day to see if we could stay that night since we missed the previous night and did not get a reply for 2 days. The reply made no mention of being able to stay our last night, just an apology. We ended up having to book another hotel. I asked for a refund for that night several times and finally got a reply to email the reservations department. I did so and never got a reply. Pretty dissapointing
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Date of stay: October 2020
Value
Cleanliness
Service
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Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 3 weeks ago
Thank you for taking the time of leaving us all your comments. We will definitely take actions on the matter for a better experience to our guest.
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MCPB wrote a review Oct 2020
4 contributions
Great place, great service, breathtaking location. Beautiful rooms, good food and drinks. Wonderful service by the staff, most specially Julio, Faustino and Paulina. Very recommended for families. We really enjoyed the perfect post quarantine vacations.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 3 weeks ago
We are grateful for this outstanding review It is always a pleasure to welcome you!
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Previous
PRICE RANGE
$384 - $568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ana y jose charming hotel tulum, ana y jose charming hotel and spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
33
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Frequently Asked Questions about Ana y Jose Hotel & Spa
What are some of the property amenities at Ana y Jose Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ana y Jose Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Ana y Jose Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ana y Jose Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Ana y Jose Hotel & Spa?
Conveniently located restaurants include La Malinche Art And Food, Taboo Tulum, and Fresco's.
Are there opportunities to exercise at Ana y Jose Hotel & Spa?
Yes, guests have access to a pool during their stay.
Does Ana y Jose Hotel & Spa have an airport shuttle?
Yes, Ana y Jose Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ana y Jose Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ana y Jose Hotel & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Ana y Jose Hotel & Spa have any great views?
Yes, guests often enjoy the ocean view available here.