Top day at the beach club food was class, drinks were class all the people who served us were great, Raphael our main waiter was top draw, top bloke along with his pal David and not to mention isai and honer, some boys. Would defo recommend and would also love to go again.
I first stayed at Ana y Jose back in Oct’20 mainly because of its location: beach side in the hotel zone and few minutes walk to some of the best restaurants in Tulum. Had an amazing experience and ended up staying with them again in December for 10 nights! The rooms are great and cleaned multiple times/day, the restaurants serves some of the most delicious food and the best part is the staff. The staff is very friendly and make you feel like home. Also the concierge team in particular Paulina was very helpful with giving activity and restaurant recommendations/reservations. Highly recommended!
everything was excellent, food and service, and location, and staff!! They made us feel at home, and safe, and we could not have asked for a better hotel experience. I would highly recommend this hotel.
Great service from Rafael!! 5 stars! Very friendly and accommodating, helped us get everything we needed and more. Will def be coming back here soon to enjoy this beautiful place. 10/10 recommend. ((:
Gracias a Miguel, David, Isai y Primitivo.. Servicio mas excelente.. (Great service!!) Ignacio was the best bartnender.. I recommend to ask for all of them if you come to the beach club.. Great food and Drinks
Isai was very very helpful and nice, So was Rafael. Really enjoyed our time here. Great access to the beach and very comfortable sun beds. Would deffo recommend for anyone who would like a nice relaxing time under the sun.
Great location and amazing staff. Basic amenities in the room. We had a shared pool which was cool. The hotel offers beach beds and towels, the beach is breathtaking! Do not recommend having breakfast in the hotel; the cafeteria is way below expectations.
This is probably my 5th or 6th stay at Ana Y Jose. I love it that much. The customer service is top notch. The location is prime. The grounds are so beautiful. The food is fantastic! The drinks are tasty. I've stayed at almost all the different type of suites and can honestly say, that from the smallest to the largest, I was never disappointed.
Our stay at Ana y José was a wonderful time away and the beach service from Rafael and David was amazing. They were kind, attentive and surprised us with a special birthday treat unprovoked. Thank you again for taking such good care of us!
Amazing service! Rafael at the beach, Antionio, and jaavy, all Extraordinary service. The food is great, the service is excellent. The beach had some seaweed but the hotel works hard at clearing it out. We didn’t do any sightseeing we just hung and the beach and pool for seven days!
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