Ana y Jose Hotel & Spa
Carretera Tulum Boca Paila Km 7, Tulum 77780 Mexico
Enter dates to see prices
Full view
View all photos (1,398)1,398
Room & Suite (295)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
About
#27 of 240 hotels in Tulum
Location
4.7
Cleanliness
4.4
Service
4.2
Value
3.8
Travelers' Choice
Ana y José Hotel & Spa The most emblematic piece of Tulum with breathtaking beaches and premium services, we have been captivating guests from all over the world for 40 years. We are the most emblematic piece of Tulum and the perfect getaway in the Mexican Caribbean. Your dream vacations are here, visit us and experience #TheGoodLife.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Boating
Airport transportation
Conference facilities
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Diving
Hiking
Ski rentals
Snorkeling
Windsurfing
Aerobics offsite
Bicycle tours
Fishing
Water park offsite
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, Portuguese
Location
84Good for walkers
Grade: 84 out of 100
41Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Carretera Tulum Boca Paila Km 7, Tulum 77780 Mexico
Name/address in local language
E-mail hotel
Getting there
Rental CarsSee rental cars from $25/day
1355Reviews54Q+A100Room tips
Reviews
Traveler rating
- 968
- 194
- 62
- 60
- 71
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
This was a horrible experience. I booked a room on a third party site. They put us in a room across the street from the amenities and the other rooms. I would not recommend this property. The room has no view and it’s right next to the check in desk.
Read more
Date of stay: June 2023Trip type: Traveled as a couple
Room Tip: Be sure that you know where your room is located. The pictures on the app gave no indication that...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
We stayed at casa de agua for almost two weeks, the stay was lovely but what made it better is our butler Rafael he was amazing and made sure that everything we needed was there, his service was second to none and if I’m going to come back here it has to be with him he is the best!!
Read more
Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded Mar 8, 2023
Dear Bandara, It was a pleasure to have you as our guest and we are very happy to hear that you had a pleasant stay with us especially with the experienced service. Your comments are appreciated. We look forward to welcoming you again in the near future. Warm regards, Rene Pool General Manager Ana y José Hotel & Spa Tulum
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel standard was excellent. The room spacious and well appointed. Every single member of staff were polite and attentive particularly William who looked after us at breakfast and other times of the day we visited the restaurant. The food not just here but everywhere in Tulum was first class. Prices very high everywhere but so was the quality. Always a sun bed on the beach which was cleaned daily as the seaweed problem is prevalent but totally out of their control. They work tirelessly to keep on top of it. This is an issue along the whole coastline.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 1 week ago
We are glad to know that you had an incredible experience, Our priority is to provide an excellent service and at the same time make you feel like at home. We hope to see you again very soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here with our family and a toddler and had a great holiday. The breakfast was very delicious and we had great service especially by William who served us every day. Great access to the beach and amazing tacos.
Read more
Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 1 week ago
We are glad to know that you had an incredible experience, Our priority is to provide an excellent service and at the same time make you feel like at home. We hope to see you again very soon. GK
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana y Jose is a nice hotel by the beach in Tulum. The position is great , the staff is nice but the services are not as good as we expected. First of all, not all the superior suites have pools even though on the internet that’s what it is shown. In the end the receptionist was nice and let us change the room. I must mention that their spa services look great but are far from great. Extremely expensive and the massage was definitely not what we expected. I definitely not recommend the spa. The breakfast is average, nothing special. The staff at the beach is extremely nice and professional. Thank you Andres for your amazing services and all the colleagues who were really amazing.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 1 week ago
We appreciate your comments, every single comment is very important in order to improve our service and to satisfy your expectative. Good day. GK
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved everything about this place. The Ocean view room was amazing, huge, comfortable and clean, with a nice view. The staff was friendly and helpful, especially the ladies in reception/bell boys/front door staff. The restaurant was fine, had a nice view of the ocean, and most of the staff were friendly (except one older "larger" man who seems to work the restaurant in the AM and then the beach club). The location is very close to other beach clubs, bars, and restaurants. However, it is hot/humid even at night and if you plan on walking its 15ish minutes to some of the places further south (but we walked back most nights without an issue, and you can walk on the beach during the day and get to everything too). The staff at the front door also called us trustworthy taxis with ease and we were able to use the same driver a few times after we got his WhatsApp number (even got a cheaper ride back to the airport). Before I came, I had some concerns about noise I saw from other reviews, but it wasn't a problem at all. I think it must depend on the room you stay in (we stayed in Catalina and didn't hear anything the entire time). The resort was clean, quiet, and beautiful. It may be on the more expensive side, but we loved it and I'd book it again in a heartbeat. …
Read more
Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 1 week ago
We are glad to know that you had an incredible experience, Our priority is to provide an excellent service and at the same time make you feel like at home. We hope to see you again very soon.GK
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great resort. I am currently staying in a beach front unit. The view is gorgeous. We had dinner at the restaurant last night and it was delicious. Staff are very welcoming and efficient. Tulum is a beautiful area, and this is an excellent place to stay.
Read more
Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 1 week ago
We appreciate your comments, every single comment is important to continue improving our service, we hope you have had a wonderful experience. GK
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been a member here since October and absolutely love this place. The food and drinks and beach club are amazing, but their staff really is the best part! Yoshira has been helping me since the beginning and she is overly accommodating, professional, friendly and personable. I recently met Melissa who is new and she is an absolute sweetheart. So kind and helpful! Damian is a wonderful server and he’s very knowledgeable about Mezcal. I showed up late one night when I was having a rough night, and the staff made me feel very comfortable. I love the property as it also has a pool. A great choice in Tulum!
Read more
Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa
Responded 1 week ago
We are glad to know that you had an incredible experience, Our priority is to provide an excellent service and at the same time make you feel like at home. We hope to see you again very soon. GK
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel in the center of Tulum Beach - one of the few we found that allowed kids! Quiet and relaxing but in walking distance to beach clubs and party places! We stayed there for 4 nights with our four year old daughter and it was a great place - even for her. She had the pool mostly for herself while we could relax right next to the pool watching her. First night, we had a superior garden view room and it was amazing! Spacious, top notch interior, beautiful architecture and innovative decoration! Highly recommendable and just US$ 150 more than the Garden View room. Unfortunately the bar on the opposite side of the street plays extremely loud music in the night (even though it was totally empty). Hence we switched rooms and got a normal garden view room which is still charming, but in no way on eye-level with the superior room! So if you don’t intend to sleep before 1am, take the superior room. It’s really worth it! The service however was awesome. Particularly “Pau” was very helpful and caring! She arranged some private trips for us and found a cheap airport transportation for us! Thank you, Pau, for making our stay at Ana y José a memorable experience!…
Read more
Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
First, this restaurant is beautiful. Second, the food was very good. I had strawberry mojitos, grilled shrimp, and the lemon pie. Rolando is an excellent server. He provided great advice on what to order, was very attentive in his service, was very kind, friendly and professional. I am so glad I came here for my last night in Tulum. The ambiance, with the sound of the ocean was really relaxing. Next time, I think I’d stay at this hotel. It looks amazing m, the food is amazing, and the staff is amazing! Gracias, Ana y Jose (y Rolando).
Read more
Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$349 - $505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ana y jose charming hotel tulum, ana y jose charming hotel and spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
33
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingANA Y JOSE HOTEL & SPA - Updated 2023 Prices & Reviews (Tulum, Mexico)
Frequently Asked Questions about Ana y Jose Hotel & Spa
Which popular attractions are close to Ana y Jose Hotel & Spa?
Nearby attractions include Ziggy Beach (0.1 miles), Aldea Mangle (0.2 miles), and Plaza Comercial Aldea Mangle (0.2 miles).
What are some of the property amenities at Ana y Jose Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ana y Jose Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Ana y Jose Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ana y Jose Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Ana y Jose Hotel & Spa?
Conveniently located restaurants include Confessions Tulum, Fresco's, and Chambao Tulum.
Are there opportunities to exercise at Ana y Jose Hotel & Spa?
Yes, guests have access to a pool during their stay.
Does Ana y Jose Hotel & Spa have airport transportation?
Yes, Ana y Jose Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ana y Jose Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ana y Jose Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Does Ana y Jose Hotel & Spa have any great views?
Yes, guests often enjoy the ocean view available here.