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Ana y Jose Charming Hotel & Spa

#37 of 91 Hotels in Tulum
Certificate of Excellence
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545 Reviews from our TripAdvisor Community

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Showing 406: English reviews
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Beautiful rooms and loved the products in the room. Turn down service, extremely friendly customer service and concierge. Beautiful well kept beaches. My boyfriend was sick when we were checking in, the staff went above and beyond to expedite our check-in and ensure we were comfortable. Would definitely go back for the luxury experience in Tulum!

Helpful?
Thank Candice M
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stopped for lunch. Stayed till dinner. Just fantastic! Staff, food, sorroundings everything was fantastic. Would do this again a million times. So happy we made the trip! Gercon was the best waiter!..drinks were solid and 2 for 1. Outstanding

Helpful?
Thank theconk2
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We were staying in Akumal and wanted to visit Tulum. Some people told us to go to Ana y Jose and venture out from there. Well, about 5 hours after arriving we realized that we had no desire to go anywhere else. We stopped at the restaurant on the beach and just enjoyed our time. The waiter named Gerson. nsisted... More 

Helpful?
Thank Christina C
Bayou Vista
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyed the hotel. AC ran perfectly and kept our room nice and cold. Very quiet and secluded. Grounds are kept beautifully. Pool is sparkling clean. Restaurant is very good, especially breakfast. Wide variety on the menu. I appreciated the ability to call the desk with questions as this was my first visit to Mexico. Kevin arranged several taxis for excursions... More 

Helpful?
Thank nellee64
Leesburg, VA
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stopped into Ana y Jose's for lunch on our recent trip to Tulum. We stayed at another property, but had eaten at Ana y Jose's restaurant almost exclusively on our honeymoon 12 years ago. While the location is still charming and the beach is nice, the restaurant has gotten darker, with a second floor added in since we were... More 

Helpful?
Thank Rob M
texas
Level Contributor
10 reviews
4 hotel reviews
5 of 5 stars Reviewed June 14, 2016

We always spend a day at the beach at Ana y Jose when we head down to Mexico. You can pay for the day to enjoy their beach, restaurant, pool and chair side service and it's worth every penny. *A portion of the daily fee goes towards food/drinks for the day.* The staff is excellent and the service is great.... More 

Helpful?
Thank txhollsizzle
Tucson, AZ
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 14, 2016

We loved the location: ON beach, just quiet enough with other restaurants, bars, activities nearby to make it perfect. Our room had AC which was very welcome after a day of activities. Staff was very friendly and helpful and quick. Restaurant and bar attractive, food delicious. Will return!!

Helpful?
Thank muggie452
Cranford, New Jersey
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2016

One of the nicest hotels I've been in and I've travelled quite a lot. Ana y Jose is a small beach resort in Tulum, about an hour south of Cancun, but very different. A much more upscale and quiet tourist area, the vibe is quaint but elegant. The room we were in looked like something out of a movie set,... More 

Helpful?
Thank Olga A
Tulum Resorts M... T, Director de Relaciones con Clientes at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you very much for your review, in Ana y Jose Charming Hotel and Spa we do our job with love and our priority is the happiness of all our guests. We look forward to serve you again in the near future. Regards, Tulum Resorts More 

los angeles
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 5, 2016

Years ago, Ana y Jose was a small and quaint but very simple chic hotel. It is still small enough to feel the charm but with they did major expantion sometimes feels more like a big chain hotel. better, no worse than other places. The rooms are quite nice, some very nice, particularly bungalow #1 and #2 however prices are... More 

Helpful?
Thank kikiLosAngeles
Tulum Resorts M... T, Director de Relaciones con Clientes at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Client, Thank you very much for your review, in Ana y Jose Charming Hotel and Spa we do our job with love and our priority is the happiness of all our guests. We have had to expand our hotel due to the amount of clients we receive, nonetheless we are still a family operated business, regarding the price we... More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 26, 2016

Stayed here for a couple days during our honeymoon, had heard about it from other publications. Overall, it was overrated, the staff could have been more considerate. The room and hotel in general was average, not worth $300 IMO. Also, a maintenance man apparently had to do some work on an AC and let himself into our "private" garden, and... More 

Helpful?
2 Thank Ben_K623
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Ben, We really appreciate the time you took to write this review, in Ana y Jose Charming Hotel & Spa our number one priority is offering a unique personalised service to each of our clients, our management already took note of your comments to keep improving the services we provide. Regarding the price range, we always maintain in a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Internet
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 

Additional Information about Ana y Jose Charming Hotel & Spa

Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $353 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Reservation Options:
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Also Known As:
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel And Spa
Hotel Style:
#12 Spa Hotel in Tulum
#25 Family Hotel in Tulum
#25 On the Beach Hotel in Tulum
#25 Romantic Hotel in Tulum
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