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Ana y Jose Charming Hotel & Spa

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#42 of 87 Hotels in Tulum
Certificate of Excellence
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Ana y Jose Charming Hotel & Spa
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553 Reviews from our TripAdvisor Community

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Showing 410: English reviews
2 reviews
4 of 5 stars Reviewed August 4, 2016

Overall, we loved our stay, here are our pro's and cons: Pros: -Sweet rooms which thatched roofs - Pretty good restaurant on site (convenient!) -Service: The staff was great! Especially Roger; he made our stay truly special by offering us advice on where to go and what to see, and in a way that made it seem like he really... More 

Helpful?
Thank Megan L
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Megan, Thank you very much for your comments. Your happiness is our goal, we will use them to keep improving our services. We hope to serve you again in the near future. Regards, Tulum Resorts. More 

Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 4, 2016 via mobile

From the moment we walked in to the lobby, we fell in love with the place. The reception was great. Even though we were checking in late, the staff was prepared for us. After a painless check in, which we were grateful for after a long day of travelling, we were shown to our room, which totally exceeded our expectations.... More 

Helpful?
1 Thank Monoflex
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Guest, We greatly appreciate your comment, we will take this review under consideration for further improvements of our facilities. We hope to serve you again in the near future. Regards, Tulum Resorts More 

Vancouver, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2016

We stayed in the Arena room. We had our own private pool which was FABULOUS!! You could do 5 breast strokes from one end to the other. It was quiet and peaceful. We just loved it. And we really like Octavio!! He always brought us towels really fast when we went to lay on our private day bed down by... More 

Helpful?
Thank Sunny T
Tulum Resorts M... T, Director de Relaciones con Clientes at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Sunny, Thank you very much for your comment, we are glad that you enjoyed your stay, we look forward to welcoming you again next year, we will tell Octavio what a great job he is doing. Regards, Tulum Resorts More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 31, 2016

Stopped by for an after dinner cocktail last week. My drink was fabulous. So there was a bright spot to my experience. Unfortunately, the next morning at 6am we realized that we had left my husband's wallet on the table. It contained all of our money (not smart, I know), our credit card, ATM card and his license. We ran... More 

Helpful?
1 Thank Abita24
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Abita, We are sorry to hear this, could you please provide more details of the date that you came to our restaurant so we may better assist you and resolve this matter. Our guests are are number one priority and this is the first time we have ever had this incident. you may write us to mario@tulumresorts.com Regards, Tulum... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2016

Beautiful rooms and loved the products in the room. Turn down service, extremely friendly customer service and concierge. Beautiful well kept beaches. My boyfriend was sick when we were checking in, the staff went above and beyond to expedite our check-in and ensure we were comfortable. Would definitely go back for the luxury experience in Tulum!

Helpful?
1 Thank Candice M
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 9, 2016 via mobile

Stopped for lunch. Stayed till dinner. Just fantastic! Staff, food, sorroundings everything was fantastic. Would do this again a million times. So happy we made the trip! Gercon was the best waiter!..drinks were solid and 2 for 1. Outstanding

Helpful?
Thank theconk2
1 review
5 of 5 stars Reviewed July 9, 2016 via mobile

We were staying in Akumal and wanted to visit Tulum. Some people told us to go to Ana y Jose and venture out from there. Well, about 5 hours after arriving we realized that we had no desire to go anywhere else. We stopped at the restaurant on the beach and just enjoyed our time. The waiter named Gerson. nsisted... More 

Helpful?
Thank Christina C
Bayou Vista
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

Enjoyed the hotel. AC ran perfectly and kept our room nice and cold. Very quiet and secluded. Grounds are kept beautifully. Pool is sparkling clean. Restaurant is very good, especially breakfast. Wide variety on the menu. I appreciated the ability to call the desk with questions as this was my first visit to Mexico. Kevin arranged several taxis for excursions... More 

Helpful?
1 Thank nellee64
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Nellee, Thank you for your comment, could you please let us know in what areas we can improve to obtain a 5 star rating. We hope to serve you again in the near future. Kind regards, Tulum Resorts More 

Leesburg, VA
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 20, 2016

We stopped into Ana y Jose's for lunch on our recent trip to Tulum. We stayed at another property, but had eaten at Ana y Jose's restaurant almost exclusively on our honeymoon 12 years ago. While the location is still charming and the beach is nice, the restaurant has gotten darker, with a second floor added in since we were... More 

Helpful?
1 Thank Rob M
Tulum Resorts M... T, Director de Relaciones con Clientes at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Client, We appreciate your review, your opinion is very important for us to keep improving our service. We regret to hear your experience with our restaurant did not meet your expectations, we use the finest ingredients and traditional local recipes to give live to all of our plates, it is very rare to hear that our food is not... More 

texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016

We always spend a day at the beach at Ana y Jose when we head down to Mexico. You can pay for the day to enjoy their beach, restaurant, pool and chair side service and it's worth every penny. *A portion of the daily fee goes towards food/drinks for the day.* The staff is excellent and the service is great.... More 

Helpful?
Thank txhollsizzle
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 

Additional Information about Ana y Jose Charming Hotel & Spa

Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $348 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Reservation Options:
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Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum
Hotel Style:
#14 Spa Hotel in Tulum
#25 Family Hotel in Tulum
#25 Romantic Hotel in Tulum
#27 On the Beach Hotel in Tulum
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