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Ana y Jose Charming Hotel & Spa

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Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
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1 room 1 adult
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Ana y Jose Charming Hotel & Spa
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521 Reviews from our TripAdvisor Community

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Boston, Massachusetts
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While I did not stay at this establishment, I had a wonderful massage in the spa with Nelly . The spa is located in a small building next to the hotel and is right on the beach. It is divided into 4 massage beds and a jacuzzi - each massage bed has curtains between them for privacy. If you have... More 

Helpful?
Thank rmitrovi
New York, New York, United States
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the ONLY place you can stay in Tulum Beach area and be happy. It is the ONLY hotel with A/C, room service, 24/7 Front Desk, unlimited towels, private bathrooms, good restaurant, pool, good bar, beach drinks, spa, walking distance to everything. There are about 40 hotels right on the beach on the glo You can flush the toilet... More 

Helpful?
3 Thank CLonds
Dubois, Wyoming
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 15, 2015

This hotel has everything that it would need to be great, but what it boils down to is that they just don't care! My wife and I went to Ana Y Jose for 6 nights. We were warmly greeted and showed to our room. We were told that because of the room we chose, we were entltled to the open... More 

Helpful?
6 Thank AJH555
Grupo Ana y Jos... T, Online Media at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, We are very sorry to hear this, and we truly appreciate that you've brought this to our attention and please accept our sincere apology . Ana y Jose Hotel strive's for our customers happiness an enjoyment of a unique place. Please send us an email with your information so we can resolve this matter for you and make sure... More 

Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 5, 2015

We recently spent 4 days here and truly wondered if there must be another hotel with the same name that attracted good reviews. The beach front villa we booked was between the pool and the bar/restaurant area and next to the main walkway to the beach. No peace or privacy here. We then were moved to a room directly over... More 

Helpful?
4 Thank knn7
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

´Gracias por escribir una nota sobre su estancia, con su nombre podríamos ayudarle mejor directamente, sin embargo sus comentarios son... More 

Sydney, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 1, 2015

Untouched, bare-foot simple but luxurious place. Visited more than once, I will recommend to get a bungalow facing the beach, falling asleep to the sound of the ocean and waking up to a dreamy view. I love this place because it is so simple but they do it all so right. Smiles on their faces, no frills and no problems.... More 

Helpful?
Thank Sebastian-Visby
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review

Sebastian, thank you for your time in review your stay, this will help other to choose their Tulum accommodation. Regards GRUO ANA Y JOSE More 

New York City, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed September 8, 2015

A friend and I stayed at a hotel down the beach from Ana y Jose but due to the seawood issue in the ocean we wanted to sit by a pool most days. Ana y Jose was so accommodating! We were able to pay a very small fee to use their pool and beach access all day as many days... More 

Helpful?
Thank Lauren W
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review

Lauren, thank you so much for your time in review our Hotel, at Ana y Jose we love what we do. regards GRUPO ANA Y JOSE More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 20, 2015 via mobile

The beach is full of alghes . This problem doesn't dipend on hotel. Of course! But the management doesn't care to clean the beach. The people who work in reception (people from Europe no from mexico) are very unfriendly. The wines are not good way conservate and the food are not special.

Helpful?
1 Thank tonyboy13
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Tony Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. Referente al... More 

Santa Monica, CA
1 review
4 of 5 stars Reviewed August 10, 2015

Without me asking, they offered to make our rooms arrangement better. Very friendly! The location is also very nice: it is in the center of the Tulum beach, so it is not too far from either the north or south end.

Helpful?
Thank jrenics
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y JOSE More 

Toronto, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 27, 2015

My partner and I spent 5 wonderful days at Ana y Jose in early December. We stayed in the Casa del Patron and it was spacious, quiet, clean and wonderful. We enjoyed dipping into the private outdoor tub (not a hot tub) at the end of each day. As we were there early in December, before the holiday rush, it... More 

Helpful?
Thank glossyinc
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y JOSE More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 21, 2015

My new husband and I spent a lot of time planning our honeymoon, and we are both so grateful we chose this resort in Tulum! We were greeted by Evelynn at the front desk who went out of her way to ensure our stay was the best, and it surely was! The hotel grounds and rooms are beautiful, very clean,... More 

Helpful?
Thank Danielle L
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Danielle, Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y... More 

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