We stayed here fours nights. Room were OK but internet was malfunctioning. The bedroom had no reading lights. Breakfast was two blocks away. The quality of the breakfast was poor. Staff at the hotel was friendly.
Nice place but don't book tours with them. They use Easy tours. Bad tours and hotel over charges for them. Otherwise hotel is good. Rooms are spacious and clean. Location is close to town and some good restaurants.
This property is a low rise building of nine apartments, offering high quality, spacious and comfortable accomodation in the town of Tulum. The apartments comprise a very large kitchen/dining room, bathroom and bedroom. The apartments are cleaned daily by a delightful team of ladies and in fact, all staff are very friendly and helpful. Location is close to town (a few minutes walk) yet quiet at night. If you opt to stay in Tulum town, I think this hotel is the perfect choice.
This is a really lovely boutique hotel/ condo. The staff are wonderfully helpful, anticipating what I needed and accommodating me when I’d arrived early in the morning. The reception lounge is beautifully contemporary with free coffee and biscuits. The rooms were fabulous and modern: living room/dining/kitchen, balcony, huge bed and modern bathroom all done to a high quality. Small swimming pool. Everything is immaculately clean. Good location - close to Tulum village restaurants but quiet. Included breakfast at a partner hotel around the corner was the best choice I’ve had in Mexico. Highly recommend
The hotel was really nice and the stuff was super friendly. It’s close to town - about 5 minutes walk. The surroundings of the hotel are not the best, especially when there are some works in the other building, but the rooms are great. Huge bedrooms, a lounge with a balcony, fully equipped kitchen and AC. What I was missing is the restaurant in the hotel, as one evening it was raining-really badly- and we couldn’t go out, we were starving for the entire evening. The breakfast is served in another hotel located 2 minutes walk from Palms. The closest beach is about 8-10min. drive.
The room was very clean, very large with kitchen and all the amenities (not that we ever cooked with all of the great restaurants in the area), A/C worked fine. Hotel service was great, we were given a few restaurant recommendations that were spot on, and some tips on travelling to the ruins... the free bikes were a life saver. Nice little pool to cool off in. Would certainly recommend this place
We stayed for one night in the beautiful accommodations at Palms. Very pretty and clean rooms. We had two rooms. The staff was very pleasant and informative about the various attractions and places to visit. There is a pool which was being serviced while we were there. Very close to fantastic restaurants and the main square. They offer complimentary breakfast—which is provided at a close by hotel (walking distance). Take advantage of the complimentary bikes. A very good experience at Palms.
My boyfriend and I went for the first time to Tulum and we were more than happy to have chosen Palms hotel. Wow!! So clean , the room was soooo so spacious , the bed was very comfortable, bathroom was super clean and modern, the staff was extremely friendly and helpful too. The location was so easy and walking excess to the cute tulum town full of shops. You have to either bike , which the hotel provides , or drive to the beach but totally easy. Breakfast was incredible. More than we expected. We re definitely gonna consider staying here again!! Thank you !!!
Rooms were great, we had a top floor room with a nice bathroom and kingsize bed. Breakfast was provided by another hotel around the corner so we had to pickup breakfast coupons each morning. The hot water only lasts long enough for one person to have a shower which was very annoying. The wifi was among the worst I have had in all of Mexico, they really need to swap that router out for a decent one. Staff were helpful and friendly.
We stayed three nights here, and loved it. A few blocks from the bars which makes it quiet at night. Feels very safe with one entrance to the street that gets locked at night. Staff all very helpful!!
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