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The Beach Tulum

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Traveler (921)
Room & Suite (332)
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About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
The Beach Tulum is a small adult-only upscale boutique hotel with 28 specially designed rooms for your enjoyment. Our eco-friendly hotel has many special amenities to make your stay comfortable. We offer ground floor Deluxe rooms, Rooftop Jacuzzi rooms and Junior Suites with private heated plunge pool. All rooms have 1 king size bed and are beachfront. Enjoy complimentary à la carte breakfast at Ziggy's or Fresco's, welcome drink, free use of our bikes to tour Tulum, complimentary daily on site yoga classes, on site Spa, private beach bed, free parking.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Adult pool
Airport Transportation
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Romantic
Luxury
HOTEL CLASS
Hotel links
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Offers & Announcements:1 night free

Location

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Contact
Road Tulum-Boca Paila km 7 Zona Hotelera, Tulum 77780 Mexico
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Getting there
Cozumel Airport42 mi
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763Reviews
1,137Photos
59Q+A
100Room tips
Traveler rating
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Popular mentions
+1
5* service and food Luise and Arath the best waiters in México/ Playa de Tulum . The beach and the relaxing area is very clean and confortable . Nice people are all around. Nice design, we wish all the best and many success in future for all staff 😄
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Hotel's Favorite
The Beach Tulum was the perfect place for our family to relax and recharge. Excellent location.Our stay was like a "Dream Come True" Beautiful ocean views from rooms.. We stayed at the roof top rooms with private balcony and private roof with Jacuzzi. , We had onto the beach our
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Response from Tulum_TB_CT, Guest Relations Manager at The Beach Tulum
Responded Aug 17, 2018
Dear Guests Saludos from Tulum and thank you so much for your wonderful review!! We are all very proud to read your words ( Eloisa especially!) and know that you and your family could relax, recharge, and enjoy your vacations, like a dream come true!!! Again, thank you for having chosen us and we hope to have the pleasure to see you again in the future. Your The Beach Tulum Team
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+1
My wife and I have been staying at The Beach for several years with many trips over those years. We’ve never written a Trip Advisor review because, frankly, we didn’t want you to find it. But they deserve it having been our home away from home for this long. I could write pages
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Response from Tulum_TB_CT, Guest Relations Manager at The Beach Tulum
Responded 2 days ago
Dear Virginia and Troy Saludos from your home away from home, and thank you on behalf of all your Tulum family and all we can say is thank you for the wonderful review. Thank you for having chosen us that very first time many years ago, and for coming back again and again. It's always special having you stay with us! Your words mean a lot us us. We look forward to seeing you soon again Your The Beach Tulum
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Opted for the “lux junior suite” at over 1K a night. Room was wonderful (except for the brown spots all over the white floor.) Eloise at the front is a national treasure, with her heartfelt voice, sweet, accommodating and the best reason to go to this hotel!! Amazing! The
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Response from Tulum_TB_CT, Guest Relations Manager at The Beach Tulum
Responded 6 days ago
Dear guest, Greetings from The Beach Tulum. We were taken aback to read your review and the list of faults you found in a member of our staff and the way you were treated. I will answer every point in order, based on the Whatsapp exchange you had with our staff and a detailed report. 1) Our beach is 80 metres wide and has 28 beds, apart from each other and none in front of the other. Unfortunately I cannot post any pictures, but they are on our web page. Every beach bed is assigned to its room. The Junior Suites’ private beach beds are closer to the room for privacy, so you do not have other guests in front of your room. But we have a beach boy, Cristobal, who is available to move beds - you requested your bed be moved to the front row, and each morning Cristobal did so, depending on the amount of sun or shade you required. 2) The evening you asked Eloisa if you could extend your stay, you asked to see a Rooftop Jacuzzi as you liked the idea of having an open air jacuzzi. You were shown the room, which you liked. The room you were in was put on hold for you, as you had to check with your husband before confirming either one. The next day you went back to Eloisa and said you might stay for 2 more nights but had to check flights, so Eloisa extended the hold on the room. You asked if there would be a discount and you were told she would have an answer in the morning. Front desk received your confirmation message the following morning but failed to inform the rest of the staff that you were waiting for a price confirmation, so the room you were in was released and sold. When Barbara realized our front desk staff’s mistake, she offered you an extra discount on the other room to apologize for it, but you decided to check out. 3) The next morning, check out day, you messaged front desk at 11.50 saying you had a headache and asked for a late check out at 2 pm. You were offered a late check out at 1 pm, even though check out is at 12 noon, as we needed time to prepare the room for the 3 pm check in, and you confirmed you would be leaving the room at 1 pm. You said you had a headache due to the stress of having to check out, so during your whatsapp chat with Barbara, she offered you another room type where you could stay until 2.30 pm so you could rest, but you did not take up the offer. At 13.04 you messaged front desk that you were still packing and needed 10 to 15 minutes more. At 13.37 you messaged for the bellboy to get your bags and to call a taxi - so in the end you did get the room until approx. 2 pm. If you want, I can forward you your chat so you can double check, in case you deleted the conversation. 4) At 12.30 your husband checked out and asked why we had not confirmed your extended stay in the same room. He was told that you had not wanted to settle the bill until you knew the kind of discount we could offer, and then the room was released by mistake. As an apology for this we told him we did offer you a higher discount on the other room types. Your husband then asked front desk if on your next visit you could get a discount, since you weren’t happy with the service. He was told to email us and we would be happy to do so, and depending on your travel time we could give you a better offer. Apparently, you were looking for a set amount. 5) The reason Barbara came knocking on your door was because you told our bellboy that she was trying to kick you out of the hotel, and she wanted to explain it wasn’t so in person and not through a written chat, as very often there can be misunderstandings. As I said previously, she offered you to use another room so you could rest, even though you decided to leave, at no charge. Barbara is a very guest oriented person with a lot of energy, both in her smile and her voice, usually all our guests love her. I am truly sorry you misinterpreted her attitude; she is never rude and always tries to accommodate all our guest’s requests. Her enthusiasm to be of service was misunderstood. Your The Beach Tulum Team
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From the moment we arrived to the moment we left a week later, we felt the love from the entire staff at The Beach Tulum. The warm welcome from Eloisa, and the continued hospitality from her and Barbara during our stay, really made this week in paradise just as nice as the
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Response from Tulum_TB_CT, Guest Relations Manager at The Beach Tulum
Responded 1 week ago
Dear Lukas and Cher, Greetings from The Beach Tulum, thank you for staying with us again!. We are very happy to read that your enjoyed your second stay as much as your first and we hope to be your home away from home. Please remember to tell our booking team it will be our third visit next time, we have special rates for our return guests. ¡Gracias! Your The Beach Tulum Team
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All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
view from coffee in bed
sunrise from our balcony
Professional photo exclusively commissioned by TripAdvisorThe Beach Tulum
The Room with Rooftop Hot Tub at The Beach Tulum
Professional photo exclusively commissioned by TripAdvisorThe Beach Tulum
The Junior Suite at The Beach Tulum
Professional photo exclusively commissioned by TripAdvisorThe Beach Tulum
The Deluxe at The Beach Tulum
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12345667
Good morning! Correct, deluxe and junior suites are always filled up and heated in winter. Rooftop jacuzzi are filled up if used and the water is always hot.
0 votes
Wondering the same, keep hesitating on booking after reading 2019 is supposed to be as bad as 2018. I want to go late Oct of this year. Their insta pics right now look amazing, beautiful blues with no sargassum..
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Rooms do not have mini fridges. Not sure about pricing/rates. But we had a good deal in November!
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Show all answers
A conversation with a staff member told us that the water is crystal clear in November/December period. We couldn’t really go in the water when we went in June. You can email them to make sure. They’re very helpful!
0 votes
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12345612
"The rooms with the spa tubs on the roof are the best"
"Best views, beach front second floor, 2-story private rooftop jacuzzi"
"lower floors have direct beach access"
"Junior Suite was amazing!"
"The Junior Suite w/ Private Rooftop Jacuzzi was ultra-private and had great beach view"
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12345620
PRICE RANGE
$638 - $876 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
28
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