PavoReal Beach Resort Tulum
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Carretera Federal Cancun-Tulum, km 237 Tankah III, Tulum 77780 Mexico
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Room & Suite (283)
Dining (182)
About
#61 of 218 in Tulum
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.1
The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded by the typical luxuriant Tropics vegetation.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Beach
Evening entertainment
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Karaoke
Kids club
Banquet room
Rooftop terrace
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Private beach
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
Italian
Location
Full view
Contact
Carretera Federal Cancun-Tulum, km 237 Tankah III, Tulum 77780 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $25/day
1479Reviews298Q+A54Room tips
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Bad, bad, bad !!! The team doesn’t seem to like serving people, they have really bad attitude if you call the receptions, in the dining room, cleaners, bartender etc.. looks like that doing big favor to actually do something for you which is their job. Rooms dirty, plate of food was taking from the room and placed outside our room door by the stuff and left there for 3 days. Beach towel hasn’t been given easily, we needed to sign for them. For the amount we payed we expected to be in a place that will makes us enjoying and relax but it was exactly the opposite, in every single aspect they cause anger. We never understood the concept, it’s literally like a self-service place. Better to find other place.
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Date of stay: January 2020Trip type: Traveled
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Jan 7, 2020
Mr o Mrs Gilad B, Here you are with your promised bad review! And here we are! We’re ready for any answer, even if it’ll be wasted time. We can’t understand what was wrong. Let us tell that staff must not “serve”; anyone here is professionally trained to “take care” of any guest. Our staff is well known for his warmness and careful hospitality by all who have visited the PavoReal Beach Resort Tulum. For beach towels, a signed receipt is required, why not? It’s normal, and it is just as a reminder not to lose some towels. Anyone like You can choose what’s better for himself, other place, other price, other location, not our Hotel: PavoReal Beach Resort Tulum is sincerely well appreciated by any guest who has well read any tip before booking. Best wishes The management and staff PavoReal Beach Resort Tulum
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I stayed here for two days with my mother and brother. I found the reception a very welcoming one. beautiful decor and great food. The property is over a long beach overlooking the Caribbean Sea. The amenities are pretty good and the food excellent. I recommend it very strongly.
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Date of stay: December 2019
Value
Rooms
Service
Room Tip: The rooms near the beach offer fantastic views.
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3 Helpful votes
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Jan 8, 2020
Mr Indrani123 Our best thank you for this review. In just two days You were able to appreciate our warm hospitality. Again thank you and hope see you soon. Best regards The Staff and Management PavoReal Beach Resort Tulum
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My family and I really enjoyed our 4 days at the Pavoreal, however there were some negative aspects, such as: - Recreation crew simply ignored us the 4 days when stopping by each guest to invite for whatever they planned for that day. They literally looked the other side when saw the non-Italian people. We felt bad for it. - No activities for child. Not once we saw the kids area open. - No food, fruit, coffee available between lunch and dinner, which is a very negative aspect for family with small kids - The room was small, not very clean, our shower was not working properly and either too hot or too cold. We could hear the guests next door talking like we were in the same room. Luckily there are more positive aspects which would make me come back: - Great external infrastructure - Clean large pools for adults and kids - Beatufiful beach, full of chairs to rest and enjoy the nice view - Great food and nice staff at the restaurant - Close to nice places to visit such as the Archeological Zone, Grand Cenote, Casa Cenote I would recommend as a nice and non-expensive alternative in Tulum area…
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Date of stay: December 2019Trip type: Traveled
1 Helpful vote
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Dec 17, 2019
Mr. Ayrton R, Our best thanks for your review and suggestions. We appreciate you loved our “great external infrastructure”, as well as “clean large pools for adults and kids” and “beautiful beach, full of chairs”. We can read with pleasure that you also liked our great food and nice staff at the restaurant, as well as our location, which makes it perfect as a base for trips into the surrounding unspoilt nature and to visit the Mayan Archeological sites. Food, fruit and coffee are available between lunch and dinner, when you buy the all inclusive service, not in full board, half board or bed and breakfast accommodation. Any request can be easily solved at the front desk. Also thank you for your suggestion about entertainment staff and kids activities: it will be our utmost care working to improve our services to make the stay more enjoyable to each one of our precious guest. And again thanks a lot for recommend our PavoReal Tulum as a nice place to stay in Tulum. Greetings PavoReal Beach Resort Tulum
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I was a bit worried booking this hotel after reading some negative reviews, and from my experience, it's the negative reviews you can trust the most, thankfully not this time! Hotel is so beautiful, room was comfortable, I loved all the different colours of the bungalows, the location is good, you can either take a taxi or walk 5 min to the main road and take a cheap collectivo. Beach is really large, no issued finding a beach chair, you could choose to seat close to the bar with music, but if you wanted a quiet time, you could move further and it was quiet. People were really nice, I am a vegan so I am always struggling to find a food, but people from a restaurant were really helpful and patient, showing me what I can eat. Definitely the place I would love to come back to for longer…
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Date of stay: November 2019
1 Helpful vote
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Nov 24, 2019
Mrs Ihriel1 Thank you so much for this review, we could not ask for better! About bad reviews, sometime we meet people who in life, do nothing but complain, about everything. Thanks for appreciating our staff at the restaurant and their taking care of guests needs. With great pleasure we await for you, anytime you want be back! Thank you so much, Bye for now, PavoReal Beach Resort
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Nice beach resort, good service. Not too big which is nice. Mostly Italian orientated with Italian animation team. Food is ok, lots of choice, fruit, vegetables. Room is pretty with good bathroom. Swimming pool is nice but music far too loud, day and night. Difficult to have a normal conversation. Unfortunately no sea swimming due to sargassum but beach beds are good. Wifi is only accessible in the lobby area and extremely slow. All round wifi access can be bought (MXP 500). Which for this type of resort is of course ridiculous. Overall good 2 day stay, booked online.
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Date of stay: August 2019
3 Helpful votes
Helpful
+1
One of the best vacation ever! The resort is fantastic: location is crazy (right in front of the sea, I mean, the Caribbean Sea!!), staff is super friendly and food is delicious! We went there was a couple one week in march and couldn't have been happier!!! Highly recommended for every kind of vacation, the structure is well equipped also for little kids. Also, great trips are offered throughout the week (we picked Chichen-Itza, Coba + Cenote and Coco Bongo, all three recommended!) Thank you Pavo Real for this amazing week! You will be missed!
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Date of stay: March 2019Trip type: Traveled
Location
Cleanliness
Service
Room Tip: All rooms are wonderful!!
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1 Helpful vote
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Apr 28, 2019
Mr Alisanderl Thank you so much! You too, you will be missed! We delight our precious Guests with a special atmosphere made of friendship, passion, professionalism and Mexican culture. Special thanks to you! Best regards The Staff and Manager PavoReal Beach Resort Tulum
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We just got home from a week stay at Pavo Real. We went for relaxation on the beach which we found. The animation team did not pester you to do anything. They greeted us daily on the beach and before dinner. They went out of their way to speak English as the majority of the guests are Italian and that is the primary language used at the resort. We were aware of that at the time of booking, if not it may have made it an uncomfortable vacation if you wanted to drop kids at kids club or participate in activities. We did not and tend to stay to ourselves on vacations. Snorkeling was poor compared to our usual resort we go to. Food at the buffet was excellent, we did not go to the specialty restaurant, 8:30pm is too late to eat for us. We purchased the Platinum kit which I would not buy again as we did not use it enough for the price. The massages were great that Ignacio provided. He was very professional and knew just where the tired muscles were. I do not understand why he does not have a line at his door, it was better than most I have had at high end spa's in Illinois. Extra special thanks to Ignacio, Rafael, Lara, and Humberto for the kindness that made the trip.…
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Date of stay: March 2019Trip type: Traveled
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Apr 28, 2019
Mr RBfisher We’d like to thank you for choosing the PavoReal Beach Resort. All international Guests are warmly welcome. We appreciate your storytelling about your stay here. Ignacio, we know, is the best in the business. The same about our kitchen crew. We’re proud of them and for their success on their way. Extra special thanks to you for this review! Best regards The staff and manager PavoReal Beach Resort Tulum
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We book an all-inclusive package, the only one available on Expedia when we booked. At the arrival at the hotel at 5 pm we find out The terrace bar was closed open only in the weekend, the pool bar was also closed the only restaurant open at 730 pm. The only place if you want a drink or food was the snack bar, not all the drinks were included only the cheapest brands. Margarita and Pinacolada were undrinkable. The room is small and not well insulated you can hear your neighbors all the time. Wifi in the room is not free, you must pay additional and in the common area doesn't work properly. The beach is made with reclaim sand, was full of seaweed even if they were cleaning. In the water only rocks no sand. At the check out at 12 pm, they sent to the room the fumigation team to be sure we leave at 12. We didn't try dinner, breakfast only lunch. the lunch was a buffet and the food doesn't taste Mexican either Italian. The restaurant should be Italian. The name resort is not appropriate and the price far too high for what they offered. We will never come back. The conditions of the hotel are different from the one advertised. In my opinion, it is a scam made to attract tourists.…
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Date of stay: February 2019Trip type: Traveled
Value
Location
Service
Room Tip: No optes por este hotel
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4 Helpful votes
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Feb 26, 2019
Mrs. Strubi2012, What was wrong? We can understand and accept any suggestion when resulting from a real issue, but in this case we’re asking to ourselves: “what was wrong?”. You made a reservation for the cheaper room in the Resort ( “”A Resort is a place where a lot of people spend their holidays – acc. Collins Dictionary”” -- “”resort: a place designed to provide recreation, entertainment, and accommodation especially to vacationers : a community or establishment whose purpose or main industry is catering to vacationers – acc. Merriam Webster””) and we gave you a good garden view. We’re thinking that the real mistake was a not enough attentive reading of the information about this resort. The terrace bar, the Uxmal onsite bar is open select days, as well written on Expedia site. The Snack B ar on the pool offers drinks and food, is open until midnight and there you can have for free anything included in your reservation (surcharge for premium or imported alcoholic beverages). Wireless internet access (USD 25 for multiple hours; USD 10 per 24 hour-period; free in some public areas), also this is well described on the site your reservation was made through. The sand beach is the original one. In the sea you’ve sand and, only somewhere, very few rocks: you can walk easily along the shoreline and inside the water. The check-out is at noon. The cleaning staff has a list of rooms in out and starting from departure time, as routine, begins the cleaning and disinfecting operations. We’re sure that the staff followed the rules and didn’t go to your room to spite. Just the thought of this would be irrational. About the food: we offer an appreciated menu with Italian, international and Mexican food. Our second restaurant, typical Mexican, is open at night and by reservation. We can ensure all folks that you can like or not the PavoReal Beach Resort, but it is exactly as well as in the advertising. Best Regards The management PavoReal Beach Resort Tulum
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Ignacio is the person who does the massages, he was great and super nice. ask the front desk to book you a great affordable massage with him! it was out side on a deck and you can feel the breeze of the ocean and his massage was just right.
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Date of stay: January 2019Trip type: Traveled
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
My fiancee and I booked a stay here for 1 week over the New Year period. We planned to use it as a base to get into Tulum (booked the trip very last minute from the UK, and there was practically no hotels available in Tulum center). This hotel was around a 15 min taxi from Tulum. We consider ourselves very well traveled, having stayed in a huge variety of hotel classes, in many different countries. We would never return to this hotel again. As soon as we arrived to reception we heard very loud music and someone yelling on the microphone coming from an open air auditorium just opposite the reception. This music can easily be heard from the bedroom (which had an open air/thatched type of roof). Luckily the music seemed to stop just past 11pm. The next morning we complained about our room, and to be fair, were moved to a better room (with proper concrete roof), further away from the auditorium. The hotel is as all other reviews suggested, full of Italians. Not a problem for us at all, but as an observation it is definitely true. All subsequent entertainment etc (if you have kids) was also in Italian. The food was terrible. The breakfast was basically a huge array of sugary, poor quality cakes, with even worse quality bacon etc. However the fresh omelette stand was not bad. The coffee machine, given the hotel was occupied with 90% Italians, was HORRIBLE! A large industrial looking machine where you can take a coffee with foam cups. The coffee tasted bitter and cheap. Even the hot water for tea (which came from the same coffee machine) was usually tainted with coffee from the filter, and came out a murky color. One day we got back to our room, and the connection door that led to another room had been fully opened! The other room was empty and prepared for a new guest, however all of our stuff (passports, wallets etc) was in our room and could have been taken by anyone who entered into the other empty room! Our safe was also not working (which we fixed right after this with the hotel), and when we complained to the hotel front desk about the connection door that was left wide open, there was not a hint of concern or any apology. Completely unacceptable! On the second to last night in the hotel, the other empty room got occupied with guests, who put on the loud TV at 6am (the door/walls are paper thin). A few minutes later we could smell thick smoke coming from under the poorly fitted door, i imagine they were smoking in the rooms. All of this before sunrise. We checked out one night earlier, and I complained about the smoke to the reception, and that we are leaving earlier and provided all the reasons. The reception girl's only reply to all of this was "OK please I need the 2 room keys back". And that was it. No apology, nothing. We did not expect money back from our last night as we understood its fully paid in advance which is fine, but would have been nice to at least look like she was concerned or cared about our experience. We were too fed up to bother making a scene. We left and stayed on the central beach of Tulum for our last night, which by the way was the same price as Pavo Real, and much better. This hotel is good if you just want to use the hotel beach everyday, and not worry about food by having their all inclusive option. You need to have, to be very honest, not much desire to eat good quality food for the time that you are here, to be a very deep sleeper, and have an extremely high tolerance to rude and inefficient staff. We never met the lovely manager who we noticed had deflected every single negative comment from other reviewers, but we look forward to what excuses he comes up with for our very honest review.…
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Date of stay: January 2019Trip type: Traveled
Location
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded Jan 10, 2019
Mr Chartan155, Here we are, ready to answer to your promised bad review. We’re very sorry for this review, and for several tips: - You asked for changing your room and promptly it was done - You’re writing after reading a lot of other reviews “as all other reviews suggested” and you’re judging as terrible both food and cakes. On the contrary, any review is celebrating the high quality of our food, first of all for cakes and breakfast, as anyone can check reading the new and old suggestions. - You’re rating as rude and inefficient the staff. Once again, reading the other reviews you, and any kind reader, can see that the opposite is true. Mr. Chartan155, we realized that you booked this Resort picturing to stay in a small “environmental” Cabaña located in the “Zona Hotelera”, dreaming of a quite a peaceful stay. As you maybe don’t know yet, now that area in Tulum is the place for non-stop DJ sets, dance events and parties, day and night, especially on New Year’s Eve. Our Resort offers light entertainment just until 11pm, and in a circumscribed area. We can understand, when you book a room in a Resort, with well described services, dreaming other things, your mood could be negative, embracing anything and anyone, clouding any thought. As rightly commented, the reservation was a not refundable one. Honestly? Any review can be honest, also the 89,69% of which are excellent or very good. No excuses, only the truth. The management team PavoReal Beach Resort Tulum
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
110
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Claim Your Listing Frequently Asked Questions about PavoReal Beach Resort Tulum
Which popular attractions are close to PavoReal Beach Resort Tulum?
Nearby attractions include Tulum Archaeological Site (3.8 miles), Mystika Immersive (4.0 miles), and Naná Rooftop Bar (5.0 miles).
What are some of the property amenities at PavoReal Beach Resort Tulum?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at PavoReal Beach Resort Tulum?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at PavoReal Beach Resort Tulum?
Yes, free parking is available to guests.
What are some restaurants close to PavoReal Beach Resort Tulum?
Conveniently located restaurants include Tulum Cervecería Artesanal, La Coqueta mexican food, and Cetli.
Are there opportunities to exercise at PavoReal Beach Resort Tulum?
Yes, guests have access to a pool during their stay.
Does PavoReal Beach Resort Tulum have any great views?
Yes, guests often enjoy the ocean view available here.
Is PavoReal Beach Resort Tulum accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.