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Entire first floor smells like sewer. Loud AC, hard as rock, short (I'm 5'4" my feet hung off) mattresses with a sheet on bottom and sheet as blanket. Food is inedible. One buffet area some pasta, mushy fried food selection, fruit and flat sodas. There...More
Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort TulumResponded 4 weeks ago
We’re going to tell the true history on this review: you booked a not refundable stay for a garden view room. At you arrival you didn’t like the room, so that, the front desk guy suggested a free upgrade in a superior room....More
The hotel grounds, food, and staff were wonderful. The location is great for tours and Pepe from the dive shop was very accommodating with helping organize these. If going into the town of Tulum, use the colectivo (van service) as it is far cheaper than...More
Thank Patrick P
Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort TulumResponded 3 weeks ago
Mr Patrick P
“Thank you” just doesn’t seem like enough to say thanks for this review! Your suggestions were, and are, precious to us to improve our quality of services and hospitality. We’re pleased to endorse your feelings on the seaweed: it’s a natural thing...More
We loved our 3 days at Pavoreal! The staff was great and the food was amazing! For only $15 a person a day you get the all inclusive meal and drink plan. I usually don't like buffets, but I thought this food was really good....More
My 3rd time back at Pavoreal staff are great food amazing and u can’t beat the beach 🏝 only thing I would say it would of been good to have a massage in the beach instead of the rooms, great massage though back again very...More
Thank Angela M
Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort TulumResponded May 18, 2018
Dear Angela M!
What a wonderful award to our staff! Thanks a lot for this third stay here with us. We’re nicely ready to welcome you again anytime you want. Your favorite room is at your disposal.
Greetings from Tulum
The staff and management
First time Mexico vacationers. It was our honeymoon, so we wanted to stay somewhere semi-secluded and quite. We decided to stay in Tulum a bit longer and finish with a 1 night stay in Cancun. The hotel is a straight shot from the airport, between...More
1 Thank LuvTravel14_1
Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort TulumResponded April 30, 2018
How to say? Thank you is not enough for your complete and pretty review. You (Guests) are our first thought in the morning, our last thought before we fall asleep and almost every thought in between. During all the day we move ourselves...More